Right now, due to COVID, the pandemic, most customers don't have any face-to-face meetings. We use web conferencing in its place. Some use Zoom for this kind of work. We have almost daily meetings with some customers using Zoom. Basically, it's perfect for one-to-one or small group meetings that can happen remotely.
Account Manager at a tech services company with 11-50 employees
Easy to deploy, simple to use, and very intuitive
Pros and Cons
- "The initial setup is very simple."
- "The recording capabilities may not be as good as WebEx, however, I can't be sure about that just yet."
What is our primary use case?
What is most valuable?
The solution is really easy to install and configure.
The product is very easy to use. It's an intuitive product and it has a lot of usability, which is very, very good.
The initial setup is very simple.
The solution is very stable.
The scalability is quite good.
What needs improvement?
I haven't explored all the features. Therefore, it's hard to discuss anything that may be missing.
The recording capabilities may not be as good as WebEx, however, I can't be sure about that just yet.
I'm not sure if Zoom is also offering hardware the way that WebEx can. If not, it may be something that they should consider.
For how long have I used the solution?
I've used the solution for a couple of years at this point.
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What do I think about the stability of the solution?
The stability is good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
Scalability is possible. If a company needs to expand it, it can do so.
Everyone in our company is currently using this product. Our customers also use it, and it seems to be their preferred product when it comes to video conferencing.
How are customer service and support?
We haven't had any issues with technical support. They are okay.
Which solution did I use previously and why did I switch?
I also use WebEx. Our customers mostly use and prefer Zoom, which is why we end up using it more often in our day-to-day.
How was the initial setup?
The implementation process is very, very easy. From the user's point of view, it's easy due to the fact that it's in the cloud. A company shouldn't have any problem trying to install it.
Since we do not need to host the solution ourselves, there isn't maintenance required.
What other advice do I have?
We're a customer and an end-user.
We're using the most recent version of the product.
I'd advise other users to try it out. It's very easy to deploy and simple to use.
I'd rate the solution at a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Head Channel and Capacity at a computer software company with 201-500 employees
Beneficial packages and access by shared link 
Pros and Cons
- "There is no installation, you can give someone a link to the chat and they can access the chat through the link."
- "The solution could improve by being more secure."
What is our primary use case?
We use Zoom for virtual meetings.
What needs improvement?
The solution could improve by being more secure.
For how long have I used the solution?
I have been using Zoom for approximately one year.
What do I think about the scalability of the solution?
We have approximately 10 people in my organization that use this solution on a regular basis.
How was the initial setup?
There is no installation, you can give someone a link to the chat and they can access the chat through the link.
What's my experience with pricing, setup cost, and licensing?
We have subscribed to a package for Zoom and it is a monthly payment.
What other advice do I have?
I would recommend this solution to others
I rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Zoom Workplace Business
October 2025

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872,778 professionals have used our research since 2012.
Technology Consultant at a computer software company with 10,001+ employees
It's easy for non-tech people to use
Pros and Cons
- "Zoom is easy for non-tech people to use. It's straightforward and simple."
- "You can use Teams more to collaborate with your coworkers. I think Zoom could add some of these features in addition to simple video conferencing."
What is our primary use case?
We use Zoom for virtual meetings.
What is most valuable?
Zoom is easy for non-tech people to use. It's straightforward and simple.
What needs improvement?
You can use Teams more to collaborate with your coworkers. I think Zoom could add some of these features in addition to simple video conferencing.
For how long have I used the solution?
I've been using Zoom for about four years.
What do I think about the stability of the solution?
Zoom is reliable.
How are customer service and support?
I haven't engaged with the tech support.
How was the initial setup?
Installing Zoom is easy. It's just one click.
What's my experience with pricing, setup cost, and licensing?
We pay for a monthly license.
What other advice do I have?
I rate Zoom 10 out of 10. I would certainly recommend it to others.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System support engineer at a financial services firm with 1,001-5,000 employees
Works well, has a friendly user interface, and is stable
Pros and Cons
- "Zoom is pretty safe and secure."
- "While the communication and video-audio conferencing features on Zoom are excellent, unlike Microsoft Teams, there is no direct integration with SharePoint. For us, that is the disadvantage of Zoom."
What is our primary use case?
We only use the solution for virtual meetings.
What is most valuable?
The solution is very stable.
Every time, it works. It works quite well when we need it to.
The solution has a very friendly user interface.
The communication and audio conferencing features are great.
Zoom is pretty safe and secure.
What needs improvement?
While the communication and video-audio conferencing features on Zoom are excellent, unlike Microsoft Teams, there is no direct integration with SharePoint. For us, that is the disadvantage of Zoom.
Zoom lacks integrations and many extra features. Microsoft Teams, on the other hand, has many features and integrates well with many Microsoft apps.
For how long have I used the solution?
I've been using the solution for three years at this point. It's been a while.
What do I think about the stability of the solution?
The stability of the product is quite good. There are no bugs. It isn't glitchy. It doesn't crash or freeze. it's a reliable platform.
What do I think about the scalability of the solution?
Many people in our organization use the product.
How are customer service and support?
We haven't had any issues with the product. We've never really reached out to technical support directly.
Which solution did I use previously and why did I switch?
We also use Microsoft Teams. However, Zoom is more user-friendly and has a better interface. The advantage of Teams is the integration with Sharepoint, which Zoom doesn't have.
Previous to these, we used Skype a lot.
How was the initial setup?
The initial setup is pretty easy. It takes a little time. We did a deployment in our organization is six hours.
What about the implementation team?
We were able to handle the implementation ourselves. We didn't need any integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
We pay Zoom a yearly licensing fee.
What other advice do I have?
As a cloud-based solution, I'm always on the latest version. I cannot speak to the exact version number I'm using right now.
I'd recommend the solution to other users and organizations. We are happy with its capabilities. I'd rate it at a perfect ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Consultant at a computer software company with 51-200 employees
It's free, but it could be more reliable 
Pros and Cons
- "The most valuable feature is that it's free."
- "Zoom's audio quality could be improved. I feel like Teams is more reliable because sometimes the audio is patchy on Zoom, whereas I've never had a problem with Teams."
What is our primary use case?
My primary use case is for virtual meetings. I have Zoom for personal use.
What is most valuable?
The most valuable feature is that it's free.
What needs improvement?
Zoom's audio quality could be improved. I feel like Teams is more reliable because sometimes the audio is patchy on Zoom, whereas I've never had a problem with Teams.
For how long have I used the solution?
I have been using Zoom for two years.
What do I think about the stability of the solution?
Zoom doesn't seem very stable. I have experienced patchy audio quality during calls.
What do I think about the scalability of the solution?
I only use Zoom for personal purposes.
How are customer service and support?
I have never contacted technical support.
Which solution did I use previously and why did I switch?
I also use Microsoft Teams for meetings because my company pays for the subscription. Teams is more reliable and stable than Zoom.
How was the initial setup?
The installation just takes a few clicks and you're done. I have an IT background, but it doesn't make a difference. It's very easy.
What about the implementation team?
I installed Zoom myself.
What's my experience with pricing, setup cost, and licensing?
Zoom is free. If I had to pay for a subscription, I would just use Teams instead.
What other advice do I have?
I rate Zoom an eight out of ten. If you're implementing it for personal use, then I recommend Zoom, but if you want to implement a solution for business purposes, I would go for Teams.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Information technologies systems department at a manufacturing company with 51-200 employees
Overall good quality, reliable, and simple installation
Pros and Cons
- "The overall quality of Zoom is very good, it performs well. The interface works well."
- "Zoom often does fixes or checks the vulnerability of their solution. However, they could increase security."
What is our primary use case?
We use Zoom for virtual meetings.
What is most valuable?
The overall quality of Zoom is very good, it performs well. The interface works well.
What needs improvement?
Zoom often does fixes or checks the vulnerability of their solution. However, they could increase security.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
Zoom is stable.
What do I think about the scalability of the solution?
We have approximately 100 users using the solution in my organization.
How was the initial setup?
the installation is straightforward, it only takes a few minutes.
What about the implementation team?
I did the implementation of the solution myself. We have one or two engineers that support this soltuion.
What's my experience with pricing, setup cost, and licensing?
We are using the free version of the solution.
What other advice do I have?
I rate Zoom an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Regional Sales Director - India & Middle East at a computer software company with 201-500 employees
Stable, secure, and easy to use
Pros and Cons
- "The most valuable feature is how stable Zoom is. Compared to other collaboration tools, I haven't seen Zoom crash often. Zoom is also better in terms of security. From a usability perspective, a user's perspective, the overall experience of using Zoom is very good. It's a simple, fast, very seamless solution, and pretty lightweight."
- "Zoom could be improved by adding more third-party integrations. They should also work on their virtual backgrounds. I think these could be more professional and creative."
What is our primary use case?
My primary use case is for virtual meetings.
What is most valuable?
The most valuable feature is how stable Zoom is. Compared to other collaboration tools, I haven't seen Zoom crash often. Zoom is also better in terms of security. From a usability perspective, a user's perspective, the overall experience of using Zoom is very good. It's a simple, fast, very seamless solution, and pretty lightweight.
What needs improvement?
Zoom could be improved by adding more third-party integrations. They should also work on their virtual backgrounds. I think these could be more professional and creative.
For how long have I used the solution?
I have been using Zoom for over two years.
What do I think about the stability of the solution?
Zoom is very stable. The performance is much better compared to similar collaboration tools.
How are customer service and support?
I have never directly contacted Zoom's technical support. My organization has a centralized IT team.
Which solution did I use previously and why did I switch?
Before switching to Zoom, I used Skype for Business. Skype for Business was very heavy, unstable, and difficult to use. It consumed a lot of memory and the overall experience wasn't very nice.
As an organization, we sometimes use Microsoft Teams as well, but I always prefer using Zoom. The interface is very simple and elegant.
How was the initial setup?
The installation was a breeze.
What about the implementation team?
I implemented through an in-house team.
What's my experience with pricing, setup cost, and licensing?
There is a license to pay for, but my company takes care of that. I don't actually spend anything.
What other advice do I have?
There are over 200 people in my organization using Zoom. As for maintenance, there are periodic updates from time to time, but there aren't a lot of operational challenges. It's purely cloud-based, which adds great value, and there are no challenges in maintaining it. 
I would rate Zoom an eight out of ten. I recommend it to anyone who wants to start using it.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Digital Growth Manager at a tech vendor with 51-200 employees
Free and easy to use 
Pros and Cons
- "The most valuable feature is that it's easy to use."
- "Zoom could be improved by adding more dashboards."
What is our primary use case?
My primary use case is for virtual meetings.
What is most valuable?
The most valuable feature is that it's easy to use.
What needs improvement?
Zoom could be improved by adding more dashboards.
For how long have I used the solution?
I have been using Zoom for about three or four years.
How are customer service and support?
I have never contacted technical support.
How was the initial setup?
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
Zoom is free.
Which other solutions did I evaluate?
I have also used Skype.
What other advice do I have?
I would recommend Zoom to others.
I rate Zoom a nine out of ten because it could be improved by adding more dashboards.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: October 2025
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