We use Zoom daily to connect with other people like our vendors and business partners.
b2b channel account manager at a tech vendor with 51-200 employees
A platform to connect with other people
Pros and Cons
- "A light application that has many features."
- "Could be more flexible for individuals that do not have the economic capacity."
What is our primary use case?
What is most valuable?
Zoom is a very light application. It uses the network and has many features like the ability to record meetings, you can chat, and collaborate. The video conversation is very clear.
What needs improvement?
Platforms always require improvements. Zoom could be more flexible for individuals that do not have the economic capacity.
For how long have I used the solution?
I have been using Zoom for four years.
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Zoom Workplace Business
October 2025

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What do I think about the stability of the solution?
Zoom is a stable solution.
What do I think about the scalability of the solution?
Zoom can be scalable.
How was the initial setup?
Zoom is very easy to setup, it is just a few clicks to make it run and work on the solution.
What other advice do I have?
I recommend others use Zoom it is a good platform.
I would rate it a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Technical Content Writer at a computer software company with 51-200 employees
Chat function is a valuable feature
Pros and Cons
- "Zoom's content shareability and chat support are the most valuable features."
- "Zoom could use more background options."
What is our primary use case?
I use Zoom for hosting and attending webinars, Q&A, attending classes, and hosting online meetings. I use it for both my personal and business needs. Our organization has approximately 150 people that use Zoom.
What is most valuable?
Zoom's content shareability and chat support are the most valuable features.
What needs improvement?
Zoom could use more background options.
For how long have I used the solution?
I have been using Zoom for two years.
What do I think about the stability of the solution?
Zoom is a stable product.
What do I think about the scalability of the solution?
Zoom is a scalable solution.
How was the initial setup?
Zoom is cloud based so the setup is straightforward and can be done without support.
What about the implementation team?
I implemented Zoom myself.
What other advice do I have?
We will continue to use Zoom. As the number of employees grow so will our usage of Zoom. I would rate Zoom a 9 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Zoom Workplace Business
October 2025

Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,778 professionals have used our research since 2012.
Operational Analyst and Architect at Hobu Online
Performs well and good user interface
Pros and Cons
- "Zoom's interface is nice and has good performance."
- "I did not see a Whiteboarding feature when using Zoom. They should add this in the next release."
What is our primary use case?
We are using Zoom for virtual meetings in our company internally and externally.
What is most valuable?
Zoom's interface is nice and has good performance.
What needs improvement?
I did not see a Whiteboarding feature when using Zoom. They should add this in the next release.
For how long have I used the solution?
I have been using Zoom for approximately one year.
What do I think about the stability of the solution?
The solution is stable, However in the early days of the solution there were some bugs, they have fixed those issues.
Zoom needs good network bandwidth to perform well.
What do I think about the scalability of the solution?
We have 10 people in my organization using Zoom.
How are customer service and support?
I have not used the support from Zoom.
Which solution did I use previously and why did I switch?
I have previously used OpenMeetings, Skype, TeamViewer, and Webex, I have found Zoom has a better interface and is more organized.
How was the initial setup?
The setup is in the middle range of difficulty, it is not easy and not complex.
What's my experience with pricing, setup cost, and licensing?
The price of Zoom is a bit expensive.
What other advice do I have?
My advice to others is for them to evaluate all the options and see which is the best fit with the features they want, such as security, whiteboarding, and remote control. Depending on the combination of features required, some other tool might be better.
I rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineering Manager, R&D at a healthcare company with 10,001+ employees
Easy to set up and use with excellent performance
Pros and Cons
- "It was easy to use for screen sharing or sharing applications."
- "I can't speak of any shortcomings. It worked fine."
What is our primary use case?
We used the solution mainly for virtual meetings.
What is most valuable?
Although sometimes the latency of the network is high, it was performing well, even when using the video features.
It was easy to use for screen sharing or sharing applications.
It was also easy to use on the phone. It was straightforward.
The solution is stable.
It's easy to set up.
What needs improvement?
I can't speak of any shortcomings. It worked fine.
For how long have I used the solution?
During the COVID crisis, we started using Zoom, which means we started using it about a year ago.
What do I think about the stability of the solution?
The product was stable. There were no bugs or glitches. It didn't crash or freeze. The performance was very high.
What do I think about the scalability of the solution?
We didn't experience that much from a scalability point of view. Most of the meetings were team meetings where the number of people connecting was not that high. I cannot verify its ability to scale. We have, however, used it with 20 people at once easily and never ran into issues.
Which solution did I use previously and why did I switch?
We have previously used Skype at the company as well. We do not use it anymore. We also use Microsoft Teams alongside Zoom. However, the company has established Teams as the standard product now.
How was the initial setup?
The initial setup is very straightforward and simple.
What's my experience with pricing, setup cost, and licensing?
I had my license and the company also had a license. I'm not sure how affordable it is for a company, however, they do make it very affordable for individual users.
What other advice do I have?
I'm just a customer and an end-users.
I would rate the solution at a nine out of ten. I was pretty happy with its capabilities. I'd say that it's easy to use on any device and very simple in general. Therefore, I'd easily recommend it to others to try.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Architect & Presales Lead at a tech services company with 10,001+ employees
User-friendly, easy to access, and has a nice user interface
Pros and Cons
- "You don't need to be technical in order to use it."
- "Zoom should improve aspects of its security."
What is our primary use case?
We primarily use the solution for virtual meetings.
What is most valuable?
You just need the internet to access it.
As a user, you can just download it. People can send the link and a person can download it very easily. It offers very easy access.
It's user-friendly. You don't need to be technical in order to use it.
The user interface is very friendly.
Everything is plugged right into your browser. It's nice and simple.
The solution is very stable.
What needs improvement?
I've found the scalability to be okay, however, at the same time, it's somewhat limited.
The dashboard is a bit limited, however, it meets our day-to-day requirements.
Zoom should improve aspects of its security.
For how long have I used the solution?
I've used the solution for the last three years.
What do I think about the scalability of the solution?
You can only really have 100 users at a time. That said, for us, it's not an issue. It can scale to meet our needs. We wouldn't go beyond that threshold. 
In our company, everyone uses the product, including management.
I'm not sure if there are plans to increase usage. That would be based on a decision made by corporate.
How are customer service and support?
I've never directly dealt with Zoom technical support. We have our own internal IT team. If we run into problems with anything, we turn to them. Therefore, I can't speak to how helpful Zoom is if customers have issues.
Which solution did I use previously and why did I switch?
We have also used Cisco WebEx. We used it about three years ago. My understanding is that WebEx is a bit more secure than Zoom.
How was the initial setup?
The product does not require any installation. It automatically just plugs in, actually. You click on a link and you can start using it.
What's my experience with pricing, setup cost, and licensing?
I'm not sure about the licensing. Our technical team handles these aspects. I can't speak to the exact costs as I don't buy it myself.
What other advice do I have?
I'm just an end-user.
We are using the latest version of the solution. It's cloud-based and therefore always updated.
I'd recommend the solution to others.
I would rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Development Manager of Storage Systems at a manufacturing company with 1,001-5,000 employees
Sends meeting invites, collects statistic information, and its easy to set up
Pros and Cons
- "Zoom has great functionality for virtual meetings. It's best in class."
- "In general, the price could be a little cheaper."
What is our primary use case?
I primarily use Zoom for virtual meetings.
What is most valuable?
Zoom has great functionality for virtual meetings. It's best in class.
You can create invitation letters for people to join meetings.
It collects statistics that are helpful for showing you details such as who has joined the meeting.
What needs improvement?
In general, the price could be a little cheaper.
For how long have I used the solution?
I have been working with Zoom for a couple of years.
What do I think about the scalability of the solution?
We have fewer than 100 users. For us, scalability is great, and we may increase our usage in the future.
How are customer service and support?
I have no experience with support because I have never needed any.
Which solution did I use previously and why did I switch?
From time to time, we use Microsoft Teams. However, Zoom is the product that I prefer.
How was the initial setup?
The initial setup is quite easy. I have set it up at least ten times in the past six months.
What about the implementation team?
My specialty is hardware but I am able to do the Zoom installation personally.
What's my experience with pricing, setup cost, and licensing?
There is a licensing fee and although the price is fair, it can be a little cheaper.
What other advice do I have?
This is a product that I like a lot and I'm happy with using it. I would recommend it to others.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Specialist, e-Transformation Services at a tech services company with 201-500 employees
Lightweight, easy to use, and supports sending emojis in chat
Pros and Cons
- "Zoom is easy to use and does not consume very much in terms of resources."
- "Zoom should continue to add new features to the product."
What is our primary use case?
We use Zoom for video conferencing and meetings.
What is most valuable?
Zoom is easy to use and does not consume very much in terms of resources.
What needs improvement?
Zoom should continue to add new features to the product. When a new feature is added, I appreciate it.
For how long have I used the solution?
We have been using Zoom for the past year.
What do I think about the stability of the solution?
Zoom is a stable solution, unlike Webex, which is not.
What do I think about the scalability of the solution?
At the company we're working with, which is a major financial institution, there are thousands of people using Zoom.
I attend Zoom meetings every morning.
How are customer service and support?
I have not been in contact with Zoom technical support.
Which solution did I use previously and why did I switch?
I have experience with both Zoom and Webex, and I prefer Zoom.
Webex is what we were using prior to Zoom and although Webex is still used in the organization, my team relies on Zoom. For internal communication, Webex is our primary tool for virtual meetings. Since other companies more often use Zoom, that's what we use to speak with people outside of the company.
Resource-wise, Webex is much heavier and consumes more resources than Zoom. With Webex, my computer sounds loud because the CPU utilization is higher, it gets hotter, and the fan is louder.
Webex is not as stable as Zoom.
How was the initial setup?
The initial setup is simple. You only need to press the Next button on several screens, until it completes.
It began with a meeting request that I had received. When I tried to open my first meeting request, the system asked me if I wanted to install Zoom. I clicked Yes, and then followed the instructions and it was installed.
What about the implementation team?
I installed it myself when I received a meeting request.
What other advice do I have?
I like it when Zoom adds new features. For example, one year ago, we were not able to send emojis. I could not imagine sending an emoji like a heart or a smile. Now, the feature is available and I use it. When new features are introduced, I consider it to be a job well done by the vendor.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology at a healthcare company with 501-1,000 employees
Easy to use, maintenance-free, and it's reliable
Pros and Cons
- "Zoom did everything that we needed it to do."
- "It would be helpful if Zoom could integrate with our medical systems."
What is our primary use case?
We use Zoom for video conferencing.
I don't personally use it much anymore because the company, in general, prefers Microsoft Teams. However, we have a behavior and health group that still uses it.
What is most valuable?
Zoom did everything that we needed it to do.
What needs improvement?
It would be helpful if Zoom could integrate with our medical systems.
For how long have I used the solution?
We have been using Zoom since the pandemic began, approximately two years ago.
What do I think about the stability of the solution?
This is a pretty solid product and we haven't had any problems with it.
How are customer service and support?
The users never call IT support for any help with it.
Which solution did I use previously and why did I switch?
For day-to-day use, the company generally relies on Microsoft Teams.
What's my experience with pricing, setup cost, and licensing?
The pricing is too high. The cost of the license could be cheaper.
What other advice do I have?
My advice for anybody who is considering Zoom is the try Microsoft Teams first. If ultimately they need to buy Zoom, however, it's a good product.
In summary, this is a good video conferencing solution and although I don't use it much anymore, it worked and did everything that we needed it to.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: October 2025
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