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Henny Claessens - PeerSpot reviewer
SIG’s (Security & Authorizations, HCM, BI, Solution Manager, User Experience) at VNSG
Real User
Provides valuable feature for communication and has an easy setup process
Pros and Cons
  • "Zoom's most valuable feature is communication."
  • "There could be more integration options for Zoom."

What is most valuable?

Zoom's most valuable feature is communication.

What needs improvement?

There could be more integration options for Zoom.

For how long have I used the solution?

We have been using Zoom for five to six years.

What do I think about the stability of the solution?

I rate Zoom's stability an eight out of ten.

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Zoom Workplace Business
October 2025
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What do I think about the scalability of the solution?

The product is highly scalable. I rate its scalability an eight out of ten.

How was the initial setup?

The initial setup is easy. I rate its process a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

It is an inexpensive product. I rate its pricing a two out of ten.

What other advice do I have?

It is a good product. I rate it a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Manager, IAM (Des317) at Inspira Enterprise
Real User
Top 20
Has good scalability and an easy setup process
Pros and Cons
  • "It is a stable product."
  • "The platform's feature for screen sharing needs improvement."

What is our primary use case?

We use Zoom for meetings, conferencing, and presentation purposes. We use it for end-user management as well.

What is most valuable?

Zoom has all the essential features.

What needs improvement?

The platform's feature for screen sharing needs improvement. We should be able to pause it while checking emails or messages in a meeting room, similar to Webex.

For how long have I used the solution?

We have been using Zoom for a couple of years.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

We have 4,000 to 5,000 Zoom users in our company. It works fine in terms of scalability. We have plans to increase the number of users.

Which solution did I use previously and why did I switch?

Different organizations use different collaboration tools. I use Zoom as it is easy to use, and my current organization uses it. I use Webex and Teams as well.

How was the initial setup?

The initial setup is easy. It requires five to ten minutes to complete. We need to download it on our system, register, and install it.

What about the implementation team?

We implemented the product in-house.

What other advice do I have?

I recommend Zoom to others and rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Zoom Workplace Business
October 2025
Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,778 professionals have used our research since 2012.
Chief ICT Officer at Barbados Public Workers Cooperative Credit Union Ltd
Real User
An easy-to-use solution that helps to create internal and external meetings
Pros and Cons
  • "The solution is stable and user-friendly."

    What is our primary use case?

    We use the solution for internal and external meetings. 

    How has it helped my organization?

    The tool helps to reduce the time in meeting people. 

    What is most valuable?

    The solution is stable and user-friendly. 

    For how long have I used the solution?

    I have been using the tool for three years. 

    What do I think about the stability of the solution?

    I would rate the product a ten out of ten for stability. 

    What do I think about the scalability of the solution?

    The solution is extremely scalable. 

    How was the initial setup?

    The solution's setup is very easy. 

    What was our ROI?

    We have seen ROI with the tool's use. 

    What's my experience with pricing, setup cost, and licensing?

    The solution's pricing is good. 

    What other advice do I have?

    I would rate the product a ten out of ten. We create Zoom links for meetings. You can access Zoom from mobile phones as well. It's a good tool that is easy to use. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1430175 - PeerSpot reviewer
    IT Consultant at a computer software company with 11-50 employees
    Real User
    Stable and good functionality
    Pros and Cons
    • "Overall Zoom functions well."
    • "The updating feature of Zoom needs to be improved."

    What is most valuable?

    Overall Zoom functions well.

    What needs improvement?

    The updating feature of Zoom needs to be improved. 

    For how long have I used the solution?

    I have been using Zoom for approximately two years.

    How are customer service and support?

    I have not needed to contact the support of Zoom.

    Which solution did I use previously and why did I switch?

    I have used TeamViewer and StarLeaf.

    What other advice do I have?

    I rate Zoom an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Priya Desai - PeerSpot reviewer
    Principal Consultant - HCM at Oracle
    Real User
    Is stable and easy to install, and functions well
    Pros and Cons
    • "It functions well. I have had no issues with attaching files to chats."
    • "The video quality should be better. Sometimes when there are updates at the backend, Zoom won't respond properly during that time."

    What is most valuable?

    It functions well. I have had no issues with attaching files to chats.

    What needs improvement?

    The video quality should be better. Sometimes when there are updates at the backend, Zoom won't respond properly during that time.

    For how long have I used the solution?

    I've been using Zoom for quite a while, both before the pandemic and post-pandemic, in a much more hands-on way.

    It's a cloud solution.

    What do I think about the stability of the solution?

    Zoom is a stable solution.

    What do I think about the scalability of the solution?

    It's quite scalable.

    How was the initial setup?

    The initial setup is straightforward.

    What other advice do I have?

    Zoom functions pretty well, and I would rate it at nine on a scale from one to ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Suresh Bora - PeerSpot reviewer
    IT Infrastructure Lead at iConnect IT Business Solutions DMCC
    Real User
    Top 5
    Scalable and stable with simple setup
    Pros and Cons
    • "The solution is stable and scalable."
    • "Zoom lacks dashboards, more could be included."

    What is our primary use case?

    We use Zoom to connect with our customers, to hold sales sessions and pre-technical sessions.

    What is most valuable?

    The solution is stable and scalable. 

    What needs improvement?

    Zoom lacks dashboards, I think more could be included. 

    For how long have I used the solution?

    I've been using this solution for two years. 

    Which solution did I use previously and why did I switch?

    We previously used Teams. 

    How was the initial setup?

    The initial setup is straightforward, we did it in-house and currently have five users in the company. 

    What's my experience with pricing, setup cost, and licensing?

    We pay an annual license fee. 

    What other advice do I have?

    I rate this solution eight out of 10. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1308588 - PeerSpot reviewer
    EMEA CLoud Technology at a tech services company with 10,001+ employees
    Real User
    Scalable, simple implementation, and free version available
    Pros and Cons
    • "Zoom is a scalable solution, we have 150,000 people using it in my organization."
    • "Zoom can improve the user-friendliness of the management when you are doing a webinar."

    What is our primary use case?

    Zoom a video conferencing tool.

    What needs improvement?

    Zoom can improve the user-friendliness of the management when you are doing a webinar.

    For how long have I used the solution?

    I have been using Zoom for approximately five years.

    What do I think about the scalability of the solution?

    Zoom is a scalable solution, we have 150,000 people using it in my organization.

    How are customer service and support?

    I have not contacted the support from Zoom.

    Which solution did I use previously and why did I switch?

    Previously I was using Microsoft Teams and Skype for Business.

    How was the initial setup?

    The initial setup of the solution is simple. It is a cloud-based solution and the client or interface is simple to install. The process takes 30 seconds.

    What's my experience with pricing, setup cost, and licensing?

    I use the free version of Zoom.

    What other advice do I have?

    I would highly recommend this solution to others.

    I rate Zoom an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Student at a university with 1,001-5,000 employees
    Real User
    Reliable, scalable, and easy to use
    Pros and Cons
    • "Zoom is easy to use and you can have a session with someone with a few mouse clicks. It is easier to use than Microsoft Teams."
    • "The free version of Zoom only allows you to have a call session for approximately 45 minutes. This should be extended."

    What is most valuable?

    Zoom is easy to use and you can have a session with someone with a few mouse clicks. It is easier to use than Microsoft Teams.

    What needs improvement?

    The free version of Zoom only allows you to have a call session for approximately 45 minutes. This should be extended.

    For how long have I used the solution?

    I have used Zoom within the last 12 months.

    What do I think about the stability of the solution?

    I have found Zoom to be stable.

    What do I think about the scalability of the solution?

    Zoom is a scalable solution.

    How are customer service and support?

    I have not used the support from Zoom.

    Which solution did I use previously and why did I switch?

    I have used other similar solutions to Zoom, such as Microsoft Teams. I found that Zoom is better than Microsoft Teams.

    What other advice do I have?

    Zoom is a very good tool as long as you have a good connection.

    I rate Zoom a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
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