ServiceNow Reviews

We use this solution for Service Management, iCast Management, and Software Management.

There are several use cases, you can use them in Education and in Health. We are using the latest version, which is called Paris.

I like the ease of use. I also like the flexibility.

It's not user-friendly by default, but it can be customized to be customer-friendly.

I have been using ServiceNow for three years.

It's a stable solution.

This product is scalable.

We have approximately 50 users.

We are going to continue to use this solution.

I have raised a ticket with the ServiceNow technical support.

I have used other products and switched because of the ease of use of ServiceNow, and the functionality of it.

We have to purchase a license.

The price is okay for us. It's reasonable.

Depending on what it's being used for, I would recommend it.

I would rate this solution an eight out of ten.

I have found the workflows and integration the most valuable in this solution.

The solution is lacking in the mobile application area that could be improved. Additionally, the configuration of the UI path could be made easier whether it is on mobile or web and their chatbot needs some improvement.

I have been using the solution for approximately three years.

I have found the solution to be stable.

Most of our clients are enterprise size businesses.

The technical support is very responsive.

The initial setup is easy.

The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward.

I would advise others this solution is a great platform that can meet their enterprise code requirements but it is best to do a cost-benefit analysis before switching platforms.

I rate ServiceNow a nine out of ten.

We use ServiceNow for asset management. I manage the IT contracts that are in ServiceNow with the metadata that we have. I'm the associate director for IT contract assets.

When we can centralize all the contract information, ServiceNow will give us better control over asset management and technical debt.

ServiceNow is not meeting our expectations. The contract module is quite rudimentary. It doesn't support contract line items, which are subdivisions of contracts in VA. The result is that we're not able to track those sorts of assets down to the product level. I'd like to see support for contract line items included in the next release.

I've been using this solution for two years. 

My understanding is that the stability is excellent. 

The initial setup is complex because it's not meeting our needs. We're having to build a scoped app to address the inability to save contract line items and data.

For now, I rate this solution five out of 10. 

The solution has the same drawback as that of the DMC remedy. The capital expenditure neeed to get the tool up and running is extensive. 

We are in the process of moving to a cloud-based solution. This and the issue of the solution's pricing should be addressed. 

The stability is good and has been improving over the years. 

I do not have experience with OME support and, therefore, cannot comment on it. The skill-set exists for supplying local support. Locally, inter-office, we have skills. There are those partners who invested in training people. I feel that the technical support has been improving over the years. 

I prefer the installation and configuration of ServiceNow to that of the competition. 

Getting the solution up and running is expensive.

I prefer ServiceNow to the competition because of its ease of use, installation and configuration. 

I rate ServiceNow as a six out of ten. 

I am a customer of ServiceNow. We use the solution for operations and ITSM.

ServiceNow has a user interface that mimics a web-base and is easy on the eyes however, it is too fluid. Currently, we are unable to audit notes. ServiceNow should be more organized and structured so it enables us to classify notes. 

I have been using ServiceNow for two years.

The solution has good stability.

ServiceNow is scalable.

Due to some of the complexities within our organization, the initial deployment was complex. The tool itself is straightforward.

The deployment of ServiceNow was completed in-house.

We compared ServiceNow with Remedy. 

I recommend ServiceNow to commercial or private companies. I would rate this product a 10 out of 10.

We use ServiceNow as a ticketing tool that processes and catalogs customer service requests in our organization.

There are many expansions available.

The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms. Additionally, an option to easily make tickets private or not generally visible. ServiceNow has to set up the individual tickets and there is not an easy way for us to do it ourselves.

There are integrations we can do that requires outside people to help us expand, such as business continuity and other areas. It can be complicated to expand the solution which could be made easier.

I have been using ServiceNow for approximately five years. 

The solution is scalable.

I rate ServiceNow a seven out of ten.

ServiceNow can be used for service requests and change management.

ServiceNow is easy to use.

I have been using ServiceNow for approximately five years.

The solution could improve by being more stable.

The support of ServiceNow is good.

The time it takes for the implementation depends on the customer requirements. Sometimes it will take longer. The out of the box configuration is easy and simple.

We have five developers that do the implementation of the solution. 

There is an annual subscription to use this solution.

I would recommend this solution to others.

I rate ServiceNow a nine out of ten.

Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech-savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile. 

ServiceNow's mobile app should be seamless and it is not right now. Whatever I'm able to do through a laptop or a browser, I should be able to do via mobile. That would be a big advantage. 

I have been using ServiceNow for more than a decade. 

ServiceNow was designed entirely on the cloud from scratch and its competitors like HP and BMC are trying to catch up to it now. It has a beautiful interface and a single system of record. 

If you are just starting to use it now, take baby steps first. Then, when you understand how it can fit into and benefit your business, implement bigger changes.