ServiceNow Reviews

I use it for incident management. For the part of the business I'm in, it is used for end-user incident management. There are other parts of the business where it is also used for customer data collection or customer engagement data collection.

Remote access is most valuable.

It needs a more intuitive interface for identifying issues. A bit more natural language processing or something like that would be helpful in understanding my queries.

There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration.

I have been using this solution for at least five years.

It is stable.

It is scalable.

We had minimal tech support.

I am using it in a managed IT environment. As far as I know, it was satisfactory, but our department manager would know more.

I would recommend this solution because I make good use of it. I would rate it an eight out of 10.

My primary use case of this solution is for tickets.

ServiceNow has helped us a lot because it helps us track our tickets, and rather than having to take notes of changes and updates, we can access all the information with a TP number.

An area for improvement would be the accessibility of downloaded and compressed files.

There are no issues with stability that I know of.

I found the initial setup to be straightforward, and it should be relatively easy for anyone to navigate it with a little help.

ServiceNow is close to perfect, it delivers exactly what is needed in terms of keeping track of information in our records. I would give it a score of eight out of ten.

We primarily use the solution for IT Operational Management.

Everything about the schema, including the design of ServiceNow, is great. 

It's scalable. That's what attracts me most. 

You can configure it to fit your client's requirements. You can extend your functionalities, and then the workflow.

The stability is very good.

It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue. 

For the customer it's expensive. 

I've been using the solution for seven years or so. It's been a while. 

The stability is great. There are no bugs or glitches. It doesn't crash or freeze. 

The solution is scalable. It's easy to expand if you need to. You can use it no matter the size of your organization - from small to large. 

We haven't had any issues with technical support. We are satisfied with the level of service on offer. 

The initial setup is excellent. There are no issues dealing with the implementation.

It's very expensive, and if care is not taken, competitions can quickly come and take over the space by offering better pricing.

We use both cloud and on-premises deployments. 

I'd rate the solution at a ten out of ten. They're doing what you need to do. They provide a roadmap, which is good.

ServiceNow can be used for service requests and change management.

ServiceNow is easy to use.

I have been using ServiceNow for approximately five years.

The solution could improve by being more stable.

The support of ServiceNow is good.

The time it takes for the implementation depends on the customer requirements. Sometimes it will take longer. The out of the box configuration is easy and simple.

We have five developers that do the implementation of the solution. 

There is an annual subscription to use this solution.

I would recommend this solution to others.

I rate ServiceNow a nine out of ten.

Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech-savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile. 

ServiceNow's mobile app should be seamless and it is not right now. Whatever I'm able to do through a laptop or a browser, I should be able to do via mobile. That would be a big advantage. 

I have been using ServiceNow for more than a decade. 

ServiceNow was designed entirely on the cloud from scratch and its competitors like HP and BMC are trying to catch up to it now. It has a beautiful interface and a single system of record. 

If you are just starting to use it now, take baby steps first. Then, when you understand how it can fit into and benefit your business, implement bigger changes. 

We use ServiceNow as a ticketing tool that processes and catalogs customer service requests in our organization.

There are many expansions available.

The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms. Additionally, an option to easily make tickets private or not generally visible. ServiceNow has to set up the individual tickets and there is not an easy way for us to do it ourselves.

There are integrations we can do that requires outside people to help us expand, such as business continuity and other areas. It can be complicated to expand the solution which could be made easier.

I have been using ServiceNow for approximately five years. 

The solution is scalable.

I rate ServiceNow a seven out of ten.

We use ServiceNow for ITSM onboarding. We are customers and I'm a system analyst. 

The solution helps us to collaborate and it's great that it is knowledge-based. We make knowledge-based, easy-to-find information, and you can use the flows in ServiceNow. Those are the most useful features.

Performance could definitely be improved. There may be features I'd like to have that are not activated because of our licensing agreement. I would like to have the ability to access a Gantt chart.

I've been using this solution for five years. 

The solution is stable.

It's quite scalable, we have around 300 basic or IT users which is pretty much everyone in the company. 

Technical support responds very quickly and if there's an emergency, they'll give us a call. 

The initial setup was quite straightforward. We deployed internally with some assistance from ServiceNow who carry out the maintenance. 

This is a very speedy solution so I rate it nine out of 10 on that basis. 

We are using Quebec, which is the latest version of ServiceNow. 

We use ServiceNow as an IT asset and business management solution.

We consider the integration capabilities of the solution with other tools to be a valuable feature. 

The solution should have more of the latest version benefits, of which I have found only a limited number. It is annoying that ServiceNow keeps on changing back to Quebec every six months. Content should be added as soon as it changes. Flushing is upgrading.

I also wish to see new features added occasionally.

The performance analytics and services operation module should be addressed. It should be a free plugin for the recording dashboard. We are often in need of a report, such as how many users are using the service or the per hour platform. But, this requires us to install a new page plugin for a static change. I would find this improvement helpful within the next three days. 

It is a reliable solution. 

The solution is scalable. 

Technical support is responsive. Once a person creates a ticket they get back to him quite quickly. 

The initial setup was straightforward.

The license is on the basis of an annual subscription.

We are happy with the pricing. 

The solution is cloud-based. We make use of an SaaS version. 

Of the many hundreds in our organization who are using the solution, 115 are using ServiceNow practice.  

I rate ServiceNow as an eight out of ten.