ServiceNow Reviews

Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports.

I have been using the solution for six years.

The stability of the solution is very good.

We have customers using the solution in medium to enterprise-sized businesses. The solution is not meant for small-sized businesses.

The technical support we have experienced was excellent.

The initial setup is really easy. Having a complex environment could add to the installation time but typically the solution can be up and fully operational in six to eight weeks' time.

The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors. Small businesses would have a hard to justify the price, it would not be cost-effective for them.

Those wanting to automate all of your internal functional departments under one system platform I would advise before implementing this solution to train and educate your teams on the use of these types of solutions first. This will allow for an easier transition.

I rate ServiceNow an eight out of ten.

I have found the workflows and integration the most valuable in this solution.

The solution is lacking in the mobile application area that could be improved. Additionally, the configuration of the UI path could be made easier whether it is on mobile or web and their chatbot needs some improvement.

I have been using the solution for approximately three years.

I have found the solution to be stable.

Most of our clients are enterprise size businesses.

The technical support is very responsive.

The initial setup is easy.

The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward.

I would advise others this solution is a great platform that can meet their enterprise code requirements but it is best to do a cost-benefit analysis before switching platforms.

I rate ServiceNow a nine out of ten.

It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers. That's the most important thing. You don't have to completely restart the system itself as it is cloud-based so you just need to enable the plugin and then you're just ready to roll.

if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future.

We have been using ServiceNow for more than six years. Every six months ServiceNow releases a new version. Every time we have to get ourselves certified to the new version, as well as go through different new features that ServiceNow releases. We are partners for ServiceNow. So actually, it's one of the KRS for us to make sure that we are certified with their latest release.

I would say in terms of stability, it is 90% stable. There are certain things which I've experienced with my other customers. So I was not happy with that. So that's the reason why I'm putting a 90% for the stability.

Scalability for ServiceNow is good. I would say 100%.

Documentation, I would say is not that good. I would say 80% in terms of the documentation. This is specifically from the IT operation. I cannot comment on the IT service management piece or the other parts of ServiceNow. In terms of the technical support, I would say 95% which is good.

I would definitely say that I recommend ServiceNow because I've also worked in the Micro Focus tools in the past for quite some time. When I compare it with ServiceNow it is not even close. I would say recommend ServiceNow as compared to the Micro Focus.

The setup of ServiceNow is very straightforward. You just have to raise a service request with them and they get it all setup with any plugins that you request for it. So far, I have not experienced any issues.

The pricing is very good compared to its competitors.

I would definitely say that I recommend ServiceNow because I've also worked in the Micro Focus tools in the past for quite some time. When I compare it with ServiceNow it is not even close. I would say recommend ServiceNow as compared to the Micro Focus.

We use this solution for handling help desk tickets and tasks.

I like the workflow functions that are available in ServiceNow and the ability to actually integrate all of the information that you have such as travel tickets or assignment tickets for your team, onto your dashboard, depending on your setup, or if you create a ticket and a dashboard for your team.

When you update them in one place, it will show you updates in other places. 

I like that functionality.

ServiceNow has more capability and the ability to integrate other solutions such as Excel or tables.

You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports.

When it comes to changing some of the features, I would like a little more leeway.

This may not apply to every version but there are certain capabilities that you have to specifically order a la carte in order for the developers or your administrators to have access.

Having more integration without having to pay the a la carte, otherwise, you have to put in a ticket and have it approved, and if not you have to find a workaround for the solution.

I have been working with ServiceNow for five years.

We are using the most up-to-date version.

I definitely like the scalability, because if you have a small company or if you have a large enterprise, It allows you to tailor it.

The scalability of it is very good and putting it on the server, makes it very useful.

Their technical support was overall helpful. 

A lot of it ended up actually being directed to the administration. ServiceNow developers and any support issues primarily go to them. 

When I was researching to implement ServiceNow for another group, I contacted technical support and they were extremely helpful.

They set up meetings and were willing to talk through everything, to help us meet or help answer questions for our stakeholders.

It was very easy to set up. It was very easy to make sure things were activated.

Once you get the base up, it's easy to start to build out.

There are templates that are available, and you also have the ability to create your own.

It's very quick to implement.

The cost is the only area that I have never been privy to. 

I know that the price is not too bad because people continue to use it and they are happy to renew their contract. But I've never been given the actual cost of it.

I would recommend that they have a meeting with their salesperson and go through the demo that they offer. I also recommend that they have their administrators or the people that are going to use it, sign up for the ServiceNow training that they offer. 

Those are the two things that I definitely recommend before they use it. Other than that, it's really integrated.

I still have my ServiceNow login where I can go to a test site and test things out before we put them into real production.

I would rate ServiceNow an eight out of ten.

Right now, the primary use case for this solution within my organization is billing. The proposal is to expand our use of the platform to validate privileged requests. 

The ServiceNow feature I find the most valuable is its cloud-friendliness. You can use it in-between Clouds and the platform.

It's easy and customizable and that is the goal. You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider.

It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses as they rely on their development teams.

It's a multipurpose tool. If it could be further developed and specialized within the brand, different organizations could more easily implement it.

If you implemented ServiceNow properly, scaling up is no big deal.

I have not had to contact technical support while using this platform. 

ServiceNow is a great tool if you know what you're doing. To use it, you have to have some operability and development skills. If you don't have that, ServiceNow won't be easy to use for you. 

You can do many things with it. For example, you can create IT workflows. It can also be integrated with other products.

We use this solution for Service Management, iCast Management, and Software Management.

There are several use cases, you can use them in Education and in Health. We are using the latest version, which is called Paris.

I like the ease of use. I also like the flexibility.

It's not user-friendly by default, but it can be customized to be customer-friendly.

I have been using ServiceNow for three years.

It's a stable solution.

This product is scalable.

We have approximately 50 users.

We are going to continue to use this solution.

I have raised a ticket with the ServiceNow technical support.

I have used other products and switched because of the ease of use of ServiceNow, and the functionality of it.

We have to purchase a license.

The price is okay for us. It's reasonable.

Depending on what it's being used for, I would recommend it.

I would rate this solution an eight out of ten.

We use ServiceNow for our internal IT and end-users. When I first started with it, I was simply a user. I've now started to manage the functionality, as well.

Very soon, we will be upgrading to the Paris version.

The most valuable features are its ease of use and capabilities.

ServiceNow is a pretty versatile product.

It is robust and very user-friendly.

I would like to see more functionality in terms of custom workflows, not impacting the overall platform health.

I have been using ServiceNow for between four and five years.

This is a really stable solution.

It is possible to scale, as needed.

I have not had direct experience with technical support, but they have been very helpful for us.

The initial setup is quite straightforward. Ours is a pretty large implementation, so it took approximately two weeks. This was due to the complexity.

This is a pretty expensive product, so the licensing could be better.

This is a product that I absolutely recommend. My advice is to use as much of the out-of-the-box functionality as possible.

I would rate this solution an eight out of ten.

ServiceNow can be used for many different use cases such as:

• IT service management
• Managing Assets
• Development and operations
• Job processes 
• Project portfolio management
• Managing of infrastructures

There are many more modules and HR that I have not yet explored that are available.

What I like the most is that it's a common service data model and the fact that everything is available on one platform.

The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking.

I have been using ServiceNow for more than five years.

I am using the latest version.

I can't give you the exact number of users we have but it's thousands.

We plan to increase usage in the future.

For the most part, our experience with technical support has been okay.

Previously, we were using BMC Remedy.

The initial setup is very easy to get started, but it gets very complex as you move along.

There is no installation involved, as it's in the cloud.

There are licensing fees.

I would recommend this solution to others who are interested in using it.

I would rate ServiceNow a seven out of ten.