SAP SuccessFactors Reviews

The performance of the solution is very good.

The solution has a mobile application and is on the cloud so we have the capability to use it anywhere, not just on location.

The user interface could be improved.

The pricing model should be adjusted.

It takes a long time to deploy the solution, and it should allow for faster implementation.

I've been using the solution for about a year.

The solution is stable.

The solution is scalable.

The solution's technical support is good.

I'm a consultant and work primarily with hybrid deployment models.

I'd advise others to look at the methodology before implementing it. 

Although customers don't like the cloud, it is the future and it shouldn't be feared. You don't need a lot of IT specialists to handle the solution.

I'd rate the solution eight out of ten. I haven't worked on the solution for too long and haven't used a lot of features, but so far it's good. I need to look at workforce analytics a bit more to see if it's a plus for the future.

I implement SAP SuccessFactors for customers. We also use it internally. 

SuccessFactors offers all aspects of human resources management. What I love most about it is that it can be implemented for any company very quickly. 

There are some disadvantages because we have some specific rules relating to laws or regulations in the local company. They cannot provide all the features as we expect it. However, from a general perspective, I think that it's very satisfactory to have a full solution, that can cover everything in Human Resources Management. 

They always have updates about two to four times a year. We can check on everything that is requested and we can update it for free. 

The most important thing about SuccessFactors is that they need to adapt to the future with reporting analytics. They have a separate solution relating to Analytics. Which means they have to pay more. They have data there, they have everything there, they have to make current reports, dashboards, everything in the system. They have to pay for other tools, which is very complicated.

They should be more user friendly and give us more tools to make it more flexible.

I have been using SuccessFactors for two and a half years. 

Sometimes we have a problem with the data center, it gets disrupted. We cannot log in to our system and it affects other integrated systems that we integrate with SuccessFactors to get data. If the data center has a problem, we're all locked out.

One thing I love about SuccessFactors is the SAP Cloud support. They are free. It's not like other SAP products that are on-prem. They charge for an incident that we raise. With SuccessFactors, we get free support from SAP and they're available all the time. They will fix the ECU or any technical issues as soon as possibl.e

I would rate SuccessFactors an eight out of ten. Not a ten because of the issues with the reporting analytics and the data center. 

I would highly recommend SuccessFactors. I sell it. I'm also the one that implemented the solution. It has the best cost compared to others. It's a really good solution and I can see that they make improvements and progress.

We use the cloud version to maintain all the employee records, payroll, etc. We use everything that comes with the HR suite.

I like that everything is delivered to the employee.

Analytics could use some work.

There are regular updates and obviously you have to keep it up yourself on a quarterly basis. That's a bit of pain, but at the end of the day it's all about digitalization and HR transformation.

It's currently fine. It depends upon your client base. You could have 5,000, 10,000, 20,000, 30,000, or more users.

Their technical support is good.

The initial setup was straightforward. It's not that complex.

I would definitely recommend this product. I would rate it as seven out of ten.

• All features are available on mobile and also on cloud (internet); no need to connect any server or application systems. All HR business processes across the customers are available.
• Cross-module integration
• Updated with all industry best practices
• Less cost compared to the on-premise products

I’m a consultant from Wipro, an implementing partner of SuccessFactors; hence, we take the feedback from customers.

Customers are expecting more features in these modules:

• Employee Central
• Succession and CDP
• RCM integration with Indian job portals

I have used it for three years.

We encountered stability issues in integration of SuccessFactors with SAP ECC HCM via Dell Boomi middleware; still more standard integrations are expected from customers.

We have not encountered any scalability issues.

I rate technical support as medium.

• WFA, WFP and Onboarding modules pricing and licensing to be very specific

It is the best cloud product in the market, with strong support from SAP, which is a market leader in the world. Integrating SuccessFactors with any other systems/applications should be understood clearly.

Employee Central is the core of the product and is the best developed. This module is well worked out and has a lot of customisation options, which makes SuccessFactors an ideal solution for many customers.

It provides us with a way of visualising all our employees.

Reporting is done in several tools and should be reduced to one tool. Time management is currently not sufficiently developed for a Belgian company.

I’ve been using SuccessFactors for five years.

We had stability issues very often during the end of the year and after updates.

We did not have any scalability issues.

Technical support is very good for things that are not urgent. When urgent problems occur, they are not handled very well.

I only worked with SuccessFactors.

If you do a good analysis, the setup is never hard. The most difficult thing is the analysis.

I never do sales. I only do implementations.

It’s better to spend more time in the analysis phase than to reanalyse in the implementation phase.

We are using the solution for management services.

The overall functionality of the solution is very good.

The reporting and cloud integration could be done better in this solution.

I have been using the solution for two years.

The solution is stable in my experience.

We have found the solution to be scalable.

I would recommend the solution to others and I plan on continuing using it.

I rate SAP SuccessFactors an eight out of ten.

The flexibility to scale the classroom sessions and its ability to make real-time availability of all the sessions are valuable features of this product.

It has helped us in saving costs because the guys can see the availability of the classes as to what time it is scheduled or what time it is cancelled; thus there is availability of real-time information.

It has offered all the flexibility and customization that we were looking for in a product.

However, a couple of improvements can be carried out to offer more customization of the solution that is limited in the market. We do have a subscription from SuccessFactors that we review from time to time so if something comes up we'll certainly forward the feedback to them.

It's a stable product. We have not faced any real challenges so far.

We have not really scaled this product with the implementation that we have done. The customer base that we were looking for didn't really need to scale.

We have used technical support for probably one or two instances but for nothing major as such. They were quite efficient.

There was a phase in which the customer had to identify which product suits them the best. There were three to four products that were evaluated after which we finalized SuccessFactors as the final product.

There were a few consultants from SuccessFactors who came in and did the installation. They were helpful in setting up the product and doing the initial customization, after which we took over.

We looked at one or two other solutions. However, based on the customer's environment and applications, SuccessFactors was the most applicable solution.

The important factors while selecting a vendor are its flexibility to integrate with the application that is with the customer and the adapters that are available so that we don't need to do a lot of customization. These are the main aspects.

SuccessFactors is a great product. It offers a lot of flexibility, customization, integration and disintegration points as well. These are the most preferred requirements in an optimized solution so you should take a look.