SAP SuccessFactors Reviews

I am using SAP SuccessFactors performance management for documentation.

The most valuable feature of SAP SuccessFactors is analytics.

The price of the solution could improve, it is too high.

I used SAP SuccessFactors within the last 12 months.

SAP SuccessFactors is stable.

I have not used the support from the vendor.

The initial setup of SAP SuccessFactors is easy.

We have not seen a return on investment.

The price of the solution is highly expensive.

I would recommend the solution to others, but the price is too high.

I rate SAP SuccessFactors a six out of ten.

We primarily provide this solution to our clients. It's an HTM solution and talent management is included within it.

Generally, it is quite an integrated product.  

In terms of user experience, it is quite good. 

There are quite a few features, such as AI, machine learning, et cetera, which are embedded right in the solution. The solution can interact with the cloud and you can do app development and tasks like that with it. 

It's pretty good for reporting. It's done pretty easily. 

I really like the integrity of the solution.

There are a few features that are missing. There are specific features on the HTM, such as telecom safety, that just isn't there. It's not a very detailed solution in that sense. However, it is maybe not expected to have those kinds of features on the surface level of the product.

We haven't used the solution for too long. We've only really used it for about a year or so now.

The solution is very stable. We haven't faced any issues in regards to bugs, glitches or crashes. We find it reliable.

We haven't heard anything about problems related to the scalability of the solution. It is quite scalable, in fact. Being on the cloud, the solution is definitely scalable. I believe Success Factors are implemented in many multi-national companies with large numbers of users. It's know to be a scalable solution.

Since it is on the cloud, the technical support required is pretty minimum for us. The technical support is provided by SAP and SAP Solutions it is generally okay. 

They don't need any technical people from their partners or the implementation company, due to the fact that it is provided by the product, which is the vendor who supplies the product.

Companies may need them near the beginning of the implementation, for setup purposes to discuss items with the client. However, once it's established, the need for technical support of any kind drops off.

The initial setup is quite straight forward. It's not complex due to the fact that it deploys to the cloud.

For us, it was what they expected, and it was very straight forward. 

We have our own team that manages the solution in house. For Success Factors, generally, if we use the standard solution, and there are not too many customizations, then it requires maybe a maximum of five people to maintain everything. Generally, maybe more in the beginning, it may be a few more people. However, as the system stabilizes, it's probably five maximum. Five to ten people, maximum, are needed.  That's quite a large acknowledgement, I would say, if I'm honest.

We are using a cloud service that has been assisting us. In our case, we just asked for the system and they deployed it for us.

I don't want to comment on the license cost, to be honest. It could be about $1,000 approximately per customer. However, it's very flexible in terms of the licensing costs depending on the volume and depending on the deal of installation. 

If people don't really accept the discount, they've always got other businesses that will discount, so pricing is very fluid and flexible for companies.

We are a platinum partner with the company.

The solution is a very good product. It's very stable. It has lots of great features and lots of support available from SAP. The product vendor has a great system connected to a lot of SAP systems overall. It's open to connectivity with other systems. 

I would recommend Success Factors any day.

I'd rate the solution seven out of ten. There are a few features missing overall. If they had a few more, I'd rate them higher.

We use it in our company as an HRIS database for everything related to our employees. It's only for HR purposes, and no one else can access it. So, our colleagues aren't in touch with the data or anything.

It's a bit complicated to make a change in the tool. So, basically, you have to change the position first and then go to the person's profile to ensure the change was recorded there. And if it wasn't, you have to make the change there as well. So it is double work for us. It is time-consuming. Also, if you want to make a change, for example, if you have mistakenly inserted something in the past or inserted it incorrectly, then you need to go back to the exact date when you made the change and make the same change to everything else that has been modified after that specific update. If there is just one issue, then it won't show the correct change.

As of now, I have used SAP SuccessFactors for four months only. I am probably using the solution's latest version. I am a customer of the solution.

It is a stable solution.

Scalability-wise, I rate the solution an eight out of ten.

I haven't contacted the technical support team. We have a team of experts, so we go to them if we face any issues. So if there's anything that they don't know, they will contact SAP's customer support team. I usually approach our internal expert team.

It is suitable for larger enterprises. I don't think we use it at full capacity. So, we only use a portion of it in HR. The solution can be time-consuming whenever I want to make a change. I would definitely recommend the solution to those planning to use it and be patient when using it. Overall, I rate the solution a six out of ten.

We use SAP SuccessFactors modules. For example, the employee central for employee repository and HR purposes, performance and goal management modules for appraisals, and LMS modules for all learning needs.

What I appreciate most about SAP SuccessFactors is that it has all the modules in one platform.

SAP SuccessFactors is the best option in the market for HR use cases.

I also find the solution user-friendly.

An area for improvement in SAP SuccessFactors is that it has a lot of quarterly updates. Still, the updates need to be more industry-specific because every industry has specific compensation modules. For example, every organization has a different compensation structure and incentives, so the compensation module and other modules still have room for improvement in SAP SuccessFactors.

What I want to be added to SAP SuccessFactors is a chat box where SAP staff can give support to users.

I've been using SAP SuccessFactors for ten years. I'm also implementing it for customers because my company is a consultant for module executions.

Stability-wise, SAP SuccessFactors is still a work in progress, mainly because it has a lot of enhancements required, so my company creates tickets for the enhancements. In terms of stability, SAP SuccessFactors is an eight out of ten.

You can choose to scale up or scale down SAP SuccessFactors nowadays. The solution is much more scalable, so if today you want to start with one hundred users, then tomorrow you want to go up to five hundred, then you can do that. Scalability-wise, I'm rating SAP SuccessFactors nine out of ten.

I'm satisfied with the SAP SuccessFactors knowledge base and support.

Setting up SAP SuccessFactors is easy, and it has zero downtime. It generally takes three months to deploy any talent module or employee central of SAP SuccessFactors.

I'm a consultant for SAP SuccessFactors, which means I use it in my company and implement it. I'm working with the latest version of the solution because my company upgrades it quarterly.

Deploying each SAP SuccessFactors module requires at least one expert, and there can be cross-functional resources, especially for the talent modules. Still, the SAP SuccessFactors employee central needs at least one person dedicated to the project.

I advise anyone planning to implement SAP SuccessFactors to evaluate it first. Ask yourself what the company's requirement is. You need to confirm the requirements and needs of your organization before choosing which SAP SuccessFactors modules to use.

My rating for the solution is eight out of ten.

My company is an SAP SuccessFactors partner.

We have found objects like Foundation and MDF most valuable.                                                 

In the next release, I would like to be able to configure objects from instances, not from import and export files. That would be easy to do and make the application mobile available for anyone who wanted to hire and recruit, not only employees of companies with the SuccessFactors system.

We have been using this solution for almost three months.

The solution is stable.

More research, more reading about SuccessFactors products, and a deeper understanding of human resources have increased my knowledge. The product is also scalable because it feeds to bigger companies.

On a scale of one to 10, I would give the product an overall rating of nine.

The overall interface is easy and user-friendly. 

I would advise future SAP SuccessFactors users to gain more skills in Employee Central solutions and issues and the customization of many projects because not all companies have the same customization. It's very different.

SuccessFactors is a good ERP system where you can handle all the employee records from the hire date to the retire date.

We like that all the employee events, everything, can be managing on one single system and it is very user-friendly and very agile.

The integration between the modules is very simple if it is a standard integration. 

The product supports third-party integrations.

The recruiting module has vastly improved since I initially started my career with SuccessFactors.

The initial setup was pretty simple.

This is a cloud product. Every six months or so, or very close to quarterly, they issue a new release. Different customers will therefore have different views. 

The pricing could be lowered a bit. It's a little expensive for many companies.

The stability could be a bit better.

When they try to do enhancements, they work to take every customer requirement and request into account. However, it might take a long time for clients to actually see the enhancement come to fruition.

I've been working with the solution for about six years at this point. 

The solution is mostly stable in the sense. That said, in some areas, it is not stable. When instability is detected, patches are released that can make the system more stable and more user-friendly.

The solution offers very good scalability. A company shouldn't have any issues with expanding.

So far, technical support has been good. Based on the priority of the ticket, we get issues resolved rather quickly. If it is a very high priority, we can get a resolution within three or four hours. They are helpful and responsive. We're satisfied with the level of support.

The initial setup is not overly complex or difficult. We found it straightforward. It's simple to set up. A company shouldn't have any issues with the process.

The pricing is a bit high for smaller to mid-sized companies. Larger organizations may find the solution reasonable. 

The licensing is based on the number of users. Therefore, the higher the number of users, the higher the cost to the company. If they could come down a bit on pricing, they may expand their market share as more companies could afford it.

We are SAP partners.

There are different ERP systems that are available in the market. Each one is unique with respect to all the features they have in-build in the system. With SAP, what we can tell the clients or customers is that they have a seamless integration between the modules. The data is very secure. They have business logic, which they can configure based on different events. All the records of the employee will show up in one single profile view. They don't need to go to different screens or different systems. It's very convenient.

I'd recommend the solution to other companies.

I'd rate the product at an eight out of ten.

User Interface - Gives a polished look for both users and administrators when they login and access the system.

Workflow configuration - Can configure any level of workflow for approval process with functionalities such as dynamic group, dynamic role concepts.

Role-based permissions - Can define a very clear role-based permission based on portlets or fields level permission.

The implementation has helped the organization by having a unified process across all locations.

Configuration transportation functionality is not available in SuccessFactor. If this functionality is introduced, a lot of time can be saved configuring individual systems.

I have been using it for three years.

We haven’t had any specific issues except for few issues related to the upgrade, which was resolved by SAP.

No specific scalability issues have been found.

I would rate technical support average to good.

We used legacy human resource systems in which there was no employee self-service functionality, as well as no workflow for the approval process. The authorization part was so rigid that it was very hard to maintain. Hence, we switched to SAP SuccessFactors.

The setup is straightforward and SAP provided adequate and updated version documents for reference.

There is room for negotiation with reference to pricing and licensing, which SAP supports.

There were other products evaluated, but we found SAP SuccessFactors to be more promising with reference to functionality and from an implementation perspective.

The first activity any company should do is to streamline their policies and procedures, set a clear authority matrix and identify their reporting requirement before going for implementation. A good policy can add real value during the implementation.

We are using this solution for performance management. 

One of the most valuable features of this solution is the performance management workflow. 

I think there is room for improvement in user friendliness. In my experience, users are sometimes confused about how to use the solution. 

We have been using this solution since last year. 

This solution has always been stable for me. 

I think the initial setup is straightforward, but they could give users some direction for setting it up for the first time.