SAP SuccessFactors Reviews

I primarily use this product for employee management. This includes an objective assessment of money made, creating performance reviews, and recruiting new employees and management.

It has improved my organization by enabling us to efficiently manage our personnel.

The features that I have found most valuable are the ability to set and review goals, and the ability to manage performance in general.

In terms of what needs improvement, in Employee Central, one of the features that I think SuccessFactors really lacks is the ability to view the time off of all employees at an organizational level. We have had instances where some of our clients wanted a version where at a glance, we can have an HR analytics that shows who is on leave, or has been on leave and when. You have that at a team level and at a peer level, but you don't have it at an organizational level. When you have to put together an agreement on leave with your client this is very lacking.

Also, it would be helpful if they could improve its ability to localize the product to Nigeria.

I have been using this solution since early 2017.

I think it's a stable solution. We have not had any issues with its deployment or use. It's been stable, so I don't know if there are any issues because we haven't had any challenges around it. 

My impression of SuccessFactors is that it is quite scalable. For example, we have clients who have slightly above 800 employees who are using it. We have clients that have over 1000 users using this. I also read online a few months back about a Russian bank that uses SuccessFactors with about 75,000 employees. It's the same product. All you need to do is to get different licenses.

If we had any issues that we were unable to resolve, we can always receive support from SAP. We raise an incident with them, and they respond depending on your priority. If you put priority one, it's almost an instant response. They reach out to you within an hour. On that call they asses the true priority level. If it's something we have to resolve as soon as possible, they will. While if it's something that is less of a priority, they will change the priority to something lower. But what I find is that at the end of the day, you always get a very good response from SAP.

Actually I haven't used a different solution.

The initial setup is straightforward because there are templates and best practices. We can just click on the button from the online center, deploy it into the system, and it sets it up for us.

The time it takes to deploy depends on the requirements and it depends on the number of modes that you deploy. As long as you have clear requirements from the client, it can take between three and four months. It doesn’t take too much time to deploy as long as you have clear requirements.

I work for a partner. I did the deployment with some of my team members.  

Before choosing SuccessFactors, we compared other industry solutions, including Microsoft. But Microsoft's HR product is really not top line in this part of the world.

I think the advice I'd give is that it's a nice solution. It's easy to deploy. It's so easy to use. You really don't need to know much about coding or be a highly technical team to be able to use it. It’s very easy to use. For example, for the traditional ERP that SAP had before, you had to be instructed to work with it. This one is really straightforward.

We are using the solution for management services.

The overall functionality of the solution is very good.

The reporting and cloud integration could be done better in this solution.

I have been using the solution for two years.

The solution is stable in my experience.

We have found the solution to be scalable.

I would recommend the solution to others and I plan on continuing using it.

I rate SAP SuccessFactors an eight out of ten.

We are partners with a company and we are responsible for using this software for our clients.

It's very user-friendly.

The initial setup could be simplified.

I have been using the latest version of this solution for approximately one month.

It's a stable product.

It's a scalable solution. We have three users for the recruitment.

We have plans to continuing using it in the future.

The technical support is good.

The installation was a bit complex. They are more complicated than other cloud solutions.

It could be cheaper.

I would recommend this solution to others who want to start using it.

I would rate SAP SuccessFactors a nine out of ten.

We are using this solution for performance management. 

One of the most valuable features of this solution is the performance management workflow. 

I think there is room for improvement in user friendliness. In my experience, users are sometimes confused about how to use the solution. 

We have been using this solution since last year. 

This solution has always been stable for me. 

I think the initial setup is straightforward, but they could give users some direction for setting it up for the first time. 

We are using it for performance and goals management. We will soon be implementing recruitment and onboarding, and the employee central is also in the pipeline. There is ServiceNow as well, and we're still working with IT about it.

Currently, we are using the performance and goals management functionality the most. It is connected with the enterprise solution, and it is seamless.

It can be easily accessed because it is available via the net. It is readily available, provided you have an internet connection. Their technical support is also very good.

It is not that user-friendly. It can be made more user-friendly.

I have been using this solution for more than a year.

We are in constant coordination with SAP Philippines and the SuccessFactors team. We have been coordinating with them since the HCM time. They always provide assistance and support to us. I would rate them an eight out of ten.

I would rate SAP SuccessFactors a seven out of ten.

I implement SAP SuccessFactors for customers. We also use it internally. 

SuccessFactors offers all aspects of human resources management. What I love most about it is that it can be implemented for any company very quickly. 

There are some disadvantages because we have some specific rules relating to laws or regulations in the local company. They cannot provide all the features as we expect it. However, from a general perspective, I think that it's very satisfactory to have a full solution, that can cover everything in Human Resources Management. 

They always have updates about two to four times a year. We can check on everything that is requested and we can update it for free. 

The most important thing about SuccessFactors is that they need to adapt to the future with reporting analytics. They have a separate solution relating to Analytics. Which means they have to pay more. They have data there, they have everything there, they have to make current reports, dashboards, everything in the system. They have to pay for other tools, which is very complicated.

They should be more user friendly and give us more tools to make it more flexible.

I have been using SuccessFactors for two and a half years. 

Sometimes we have a problem with the data center, it gets disrupted. We cannot log in to our system and it affects other integrated systems that we integrate with SuccessFactors to get data. If the data center has a problem, we're all locked out.

One thing I love about SuccessFactors is the SAP Cloud support. They are free. It's not like other SAP products that are on-prem. They charge for an incident that we raise. With SuccessFactors, we get free support from SAP and they're available all the time. They will fix the ECU or any technical issues as soon as possibl.e

I would rate SuccessFactors an eight out of ten. Not a ten because of the issues with the reporting analytics and the data center. 

I would highly recommend SuccessFactors. I sell it. I'm also the one that implemented the solution. It has the best cost compared to others. It's a really good solution and I can see that they make improvements and progress.

We are using this solution for HR functions, such as leave applications, HR, salaries, profiles, and for our KPI.

What I like the most is the KPI management formula.

The user experience could be simplified.

In the next release of SAP SuccessFactors, I would like to see mobile apps.

I have been using this solution for a year, which is when I started with this company. They have been using SAP SuccessFactors for several years.

To date, we have not experienced any issues with stability.

In our company, we have 2,000 users, who use it on an as-need basis.

I don't have experience with the scalability. It's not an area that I manage, but, in terms of performance, there are no issues with it.

I have not had any contact with technical support. We have our IT support desk who handles any issues by contacting SAP if there are any problems.

We have a separate team in our company who has contact with SAP.

Previously in another company, I was working with a finance system. I was not dealing with any HR solutions.

The maintenance of this solution is done by the vendor.

I would recommend this solution for anyone who is interested in implementing it.

I would rate SAP SuccessFactors an eight out of ten.

We primarily provide this solution to our clients. It's an HTM solution and talent management is included within it.

Generally, it is quite an integrated product.  

In terms of user experience, it is quite good. 

There are quite a few features, such as AI, machine learning, et cetera, which are embedded right in the solution. The solution can interact with the cloud and you can do app development and tasks like that with it. 

It's pretty good for reporting. It's done pretty easily. 

I really like the integrity of the solution.

There are a few features that are missing. There are specific features on the HTM, such as telecom safety, that just isn't there. It's not a very detailed solution in that sense. However, it is maybe not expected to have those kinds of features on the surface level of the product.

We haven't used the solution for too long. We've only really used it for about a year or so now.

The solution is very stable. We haven't faced any issues in regards to bugs, glitches or crashes. We find it reliable.

We haven't heard anything about problems related to the scalability of the solution. It is quite scalable, in fact. Being on the cloud, the solution is definitely scalable. I believe Success Factors are implemented in many multi-national companies with large numbers of users. It's know to be a scalable solution.

Since it is on the cloud, the technical support required is pretty minimum for us. The technical support is provided by SAP and SAP Solutions it is generally okay. 

They don't need any technical people from their partners or the implementation company, due to the fact that it is provided by the product, which is the vendor who supplies the product.

Companies may need them near the beginning of the implementation, for setup purposes to discuss items with the client. However, once it's established, the need for technical support of any kind drops off.

The initial setup is quite straight forward. It's not complex due to the fact that it deploys to the cloud.

For us, it was what they expected, and it was very straight forward. 

We have our own team that manages the solution in house. For Success Factors, generally, if we use the standard solution, and there are not too many customizations, then it requires maybe a maximum of five people to maintain everything. Generally, maybe more in the beginning, it may be a few more people. However, as the system stabilizes, it's probably five maximum. Five to ten people, maximum, are needed.  That's quite a large acknowledgement, I would say, if I'm honest.

We are using a cloud service that has been assisting us. In our case, we just asked for the system and they deployed it for us.

I don't want to comment on the license cost, to be honest. It could be about $1,000 approximately per customer. However, it's very flexible in terms of the licensing costs depending on the volume and depending on the deal of installation. 

If people don't really accept the discount, they've always got other businesses that will discount, so pricing is very fluid and flexible for companies.

We are a platinum partner with the company.

The solution is a very good product. It's very stable. It has lots of great features and lots of support available from SAP. The product vendor has a great system connected to a lot of SAP systems overall. It's open to connectivity with other systems. 

I would recommend Success Factors any day.

I'd rate the solution seven out of ten. There are a few features missing overall. If they had a few more, I'd rate them higher.