SAP SuccessFactors Reviews

We are using this solution for HR functions, such as leave applications, HR, salaries, profiles, and for our KPI.

What I like the most is the KPI management formula.

The user experience could be simplified.

In the next release of SAP SuccessFactors, I would like to see mobile apps.

I have been using this solution for a year, which is when I started with this company. They have been using SAP SuccessFactors for several years.

To date, we have not experienced any issues with stability.

In our company, we have 2,000 users, who use it on an as-need basis.

I don't have experience with the scalability. It's not an area that I manage, but, in terms of performance, there are no issues with it.

I have not had any contact with technical support. We have our IT support desk who handles any issues by contacting SAP if there are any problems.

We have a separate team in our company who has contact with SAP.

Previously in another company, I was working with a finance system. I was not dealing with any HR solutions.

The maintenance of this solution is done by the vendor.

I would recommend this solution for anyone who is interested in implementing it.

I would rate SAP SuccessFactors an eight out of ten.

We primarily provide this solution to our clients. It's an HTM solution and talent management is included within it.

Generally, it is quite an integrated product.  

In terms of user experience, it is quite good. 

There are quite a few features, such as AI, machine learning, et cetera, which are embedded right in the solution. The solution can interact with the cloud and you can do app development and tasks like that with it. 

It's pretty good for reporting. It's done pretty easily. 

I really like the integrity of the solution.

There are a few features that are missing. There are specific features on the HTM, such as telecom safety, that just isn't there. It's not a very detailed solution in that sense. However, it is maybe not expected to have those kinds of features on the surface level of the product.

We haven't used the solution for too long. We've only really used it for about a year or so now.

The solution is very stable. We haven't faced any issues in regards to bugs, glitches or crashes. We find it reliable.

We haven't heard anything about problems related to the scalability of the solution. It is quite scalable, in fact. Being on the cloud, the solution is definitely scalable. I believe Success Factors are implemented in many multi-national companies with large numbers of users. It's know to be a scalable solution.

Since it is on the cloud, the technical support required is pretty minimum for us. The technical support is provided by SAP and SAP Solutions it is generally okay. 

They don't need any technical people from their partners or the implementation company, due to the fact that it is provided by the product, which is the vendor who supplies the product.

Companies may need them near the beginning of the implementation, for setup purposes to discuss items with the client. However, once it's established, the need for technical support of any kind drops off.

The initial setup is quite straight forward. It's not complex due to the fact that it deploys to the cloud.

For us, it was what they expected, and it was very straight forward. 

We have our own team that manages the solution in house. For Success Factors, generally, if we use the standard solution, and there are not too many customizations, then it requires maybe a maximum of five people to maintain everything. Generally, maybe more in the beginning, it may be a few more people. However, as the system stabilizes, it's probably five maximum. Five to ten people, maximum, are needed.  That's quite a large acknowledgement, I would say, if I'm honest.

We are using a cloud service that has been assisting us. In our case, we just asked for the system and they deployed it for us.

I don't want to comment on the license cost, to be honest. It could be about $1,000 approximately per customer. However, it's very flexible in terms of the licensing costs depending on the volume and depending on the deal of installation. 

If people don't really accept the discount, they've always got other businesses that will discount, so pricing is very fluid and flexible for companies.

We are a platinum partner with the company.

The solution is a very good product. It's very stable. It has lots of great features and lots of support available from SAP. The product vendor has a great system connected to a lot of SAP systems overall. It's open to connectivity with other systems. 

I would recommend Success Factors any day.

I'd rate the solution seven out of ten. There are a few features missing overall. If they had a few more, I'd rate them higher.

The performance of the solution is very good.

The solution has a mobile application and is on the cloud so we have the capability to use it anywhere, not just on location.

The user interface could be improved.

The pricing model should be adjusted.

It takes a long time to deploy the solution, and it should allow for faster implementation.

I've been using the solution for about a year.

The solution is stable.

The solution is scalable.

The solution's technical support is good.

I'm a consultant and work primarily with hybrid deployment models.

I'd advise others to look at the methodology before implementing it. 

Although customers don't like the cloud, it is the future and it shouldn't be feared. You don't need a lot of IT specialists to handle the solution.

I'd rate the solution eight out of ten. I haven't worked on the solution for too long and haven't used a lot of features, but so far it's good. I need to look at workforce analytics a bit more to see if it's a plus for the future.

I am a consultant, and this is one of the solutions that my company is currently implementing for one of our clients.

This solution is used for performance management. It can also be used for forms that people have to sign, and it does the validation. You can print documents that have all of the information populated from different business applications. It allows you to manage all of the people without a headache.

This solution contains several features related to performance management. It allows you to record achievements and feedback, and create monthly reports. 

This is a public cloud deployment model.

The most valuable feature of this solution is the performance management module.

The reporting is very good.

The GUI needs to be enhanced to be in line with the latest and complete version of the solution.

We would like to have more information on integrating this solution with other systems, such as financial solutions.

The predictive analysis functionality should be expanded to offer more recommendations.

This is a stable solution.

This solution is more scalable than other solutions because of the features that it offers.

This solution has very good technical support. They are very professional, and we have a good relationship with them.

The initial setup of this solution is not complex at all. It is very easy. If we have any issues then we can ask technical support for an answer.

The length of time for deployment depends on the customer and their environment, but I expect that it takes four months at the maximum. For our client, the deployment took approximately three months, and four people were involved. One or two people are sufficient for maintenance.

We are implementing this solution for our client.

The licensing fees are based on the number of modules that are being used, and the number of users. There are no costs in addition to the standard licensing fees.

Many features and improvements have been announced for the next release of this solution. For example, there are many new integrations, including the ability to work with Excel files.

My advice for anybody implementing this solution is to plan ahead based on the organizational structure, and implement it one or two modules at a time.

I would rate this solution a nine out of ten.

HR Master Data core system. Connected to SAP HCM System for Payroll and Time Management Process.

This solution support our HR Transformation strategy. Provide ESS and MSS functionalities to employees. Employees has digital access to their data and can start processes that before required paper handling as for example the change of personal data.

Reduce HR works and let the HR organization to focus on strategy instead of repetitive work.

ESS and MSS is a powerful functionality of EC. Easy and intuitive use of all the modules is one big attraction. Using EC as HR Core System facilitates the integration of other modules as Talent and Learning, which allow to have a common data framework and facilitates the Reporting. 

Related to Employee Central, the administration of Global Assignments have room for improvement. It is not so simple to manage the effect of global assignments in the Talent and Learning modules once this is activated in EC. EC Payroll and Time Management should provide more functionalities and flexibility, there is still a big gap between the SAP HCM On Premise System and Employee Central.

Is quite stable. However we have had some performance issues during the year.

It is scalable. We don't have any issues adding more and more people. 

Their technical support is okay. Sometimes it can take some time to get a response and it takes some time to resolve some issues. The service is good.

We are still using our SAP HCM systems to process time management and payroll. We decided to move to EC because it supports our HR Transformation strategy and provide digital access to our employees. Our core data is managed by EC as leading system, as a Cloud solution help us to move to the future related to HR data administration.

The initial setup is somewhat complex. We get the software and it's in the cloud and they still said we'd have to do a lot of integration with our recorded on-premise systems for it. It's not that simple, it's quite complex. There is a lot of coordination involved in order to make it happen.

Consider cost of subscriptions and costs for implementation partners.

I would rate it an eight out of ten. 

I use the cloud deployment model. Our primary use cases of this solution is for making a fall schedule, human resources services. We're starting with the objectives, monitoring performance, efficiency, planning, and then management. 

The most important feature is the ability to follow up on the yearly performance of the team. It's very good for management to understand how people are performing.

LMS, Learning Management Systems, needs improvement because there were some stability problems.

It's scalable. We are expanding our business now to 500 employees. Scalability is good. We started with 400 users. 

We previously used HCM but I wasn't there when they switched to SuccessFactors. I don't know why they switched. 

SAP implementation is not an easy thing. SAP implementation is an issue.

We used a consultant for the deployment. 

My advice to someone considering this solution is to focus on your business requirements and get yourself a strong, reliable partner. 

I would rate SuccessFactors a nine out of ten. 

The administration parts and PA modules are on-prem but the talent management recruitment part is on the cloud. We have 22 different companies and we selected this solution so every employee can have a main point of connection. 

The interface is really useful and it's very easy to combine different information. For example, we can easily get reports that we need. It's very easy to create reports. 

Some of the screens aren't that user-friendly, older employees especially have a hard time with it. They have some problems with it. 

Challenge management parts should be improved. Also, the recruitment part module should be improved to help managers to select the right person without an HR. 

It is stable. 

We don't have problems with scalability. 

We haven't needed to use support yet. 

Before using this solution we used Excel.

The initial setup was straightforward. It's very easy on the cloud. 

We used a consultant for the deployment. 

Be sure about your processes. If you know how to plan your processes and needs, it's very easy to deploy it. 

I would rate it a nine out of ten. 

SAP is our ERP. On the cloud we only have SuccessFactors for the recruitment.

We are currently looking for a better solution enabling us to better analytics. So SAP on-premise is pretty old and while it allows a lot of flexibility, it doesn't give us the flexibility to integrate to other modules. We have many interruptions and disconnection points into processes, which is why we are looking to another solution. We are not so happy with the system. We believe we have in the market better solution, so we are looking for alternatives but so far the system has been used a lot. It's brought to our organization a big big improvement. We would give it a good rating. 

The analytics part could be improved. Analytics are pretty poor plus some usability parts need improvement but in the end, the process is covered. In some cases, we don't have the possibilities to reverse the workflow. Overall, the product is a good product, I'm not saying it's bad. We are just looking for an integrated platform and of course, SuccessFactors is one of the possibilities. We are evaluating several alternatives.

In the next release, I would like to have the possibility to reverse workflows. There should be better automation. On the scoring, it's pretty fine. It really depends on the way you manage your recruiting. We are a wide organization so we have these type of issues. But for the normal recruiting process, it's more than enough.

The system is pretty stable. We have not had big issues with that. 

Scalability needs improvement. 

I would definitely recommend SuccessFactors but I think the roadmap for a better product needs to happen. Our overall rating is good but I think there is space for improvement.

I would rate it a seven out of ten.