It is a fairly useful and user-friendly tool for salespersons. It is very extensive and flexible. You can customize it for your needs, and you can use whatever you want. I like Salesforce.
Founder at a tech services company with 1-10 employees
Extensive, user-friendly, flexible, and stable
Pros and Cons
- "It is a fairly useful and user-friendly tool for salespersons. It is very extensive and flexible. You can customize it for your needs, and you can use whatever you want. I like Salesforce."
- "Getting reports in Salesforce is sometimes a little bit difficult. You need to do a lot of things to get detailed reports. This feature can be improved. Its price can also be improved. It is currently expensive."
What is most valuable?
What needs improvement?
Getting reports in Salesforce is sometimes a little bit difficult. You need to do a lot of things to get detailed reports. This feature can be improved. Its price can also be improved. It is currently expensive.
For how long have I used the solution?
I have been using this solution for eight years.
What do I think about the stability of the solution?
It is stable. I didn't experience any bugs or limitations with Salesforce.
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How are customer service and support?
I have never contacted them. Our IT guys contact them.
How was the initial setup?
I don't do the setup, but I can say that it was user-friendly.
What about the implementation team?
It was done by our IT guys.
What's my experience with pricing, setup cost, and licensing?
It is expensive.
What other advice do I have?
I would recommend this platform to others. I would rate Salesforce Platform an eight out of ten. It needs better pricing and reporting.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: December 2025
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