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Senior Business Project Manager at Bonsai System Ltda
Real User
Jan 11, 2022
Reasonable priced and easy to use
Pros and Cons
  • "The most valuable feature of PRTG Network Monitor is its ease of use."
  • "The most valuable feature of PRTG Network Monitor is its ease of use."
  • "PRTG Network Monitor can improve by having better integration with devices."
  • "PRTG Network Monitor can improve by having better integration with devices."

What is our primary use case?

 PRTG Network Monitor is used to monitor our client's network.

What is most valuable?

The most valuable feature of PRTG Network Monitor is its ease of use.

What needs improvement?

PRTG Network Monitor can improve by having better integration with devices.

For how long have I used the solution?

I have used PRTG Network Monitor within the past 12 months.

Buyer's Guide
PRTG Network Monitor
March 2026
Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
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What's my experience with pricing, setup cost, and licensing?

The price of PRTG Network Monitor is reasonable. 

What other advice do I have?

I rate PRTG Network Monitor a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer917301 - PeerSpot reviewer
Director at a tech services company with 1-10 employees
Real User
Jan 10, 2022
Has a good alerting system and customizable bandwidth
Pros and Cons
  • "We like the alerting system, the SNMP monitoring and the customization of the bandwidth."
  • "We like the alerting system, the SNMP monitoring and the customization of the bandwidth."
  • "The automation should be improved."
  • "The automation should be improved."

What is our primary use case?

We are using the latest update.

We use the solution for our firewall interface and bandwidth monitoring.

The solution may be modified to meet one's requirements. Mine are simply for SNMP bandwidth monitoring for my network interfaces. Others may have different needs when it comes to the solution. 

What is most valuable?

The capabilities the solution provides us meet our needs. We feel the solution and its features to be valuable.

We like the alerting system, the SNMP monitoring and the customization of the bandwidth. It dives deeply into the information concerning metrics. These are the reasons we chose to go with the solution. 

What needs improvement?

The automation should be improved. I am talking about automation by code and processes and provisioning the IP desk. Should the automation capabilities be addressed, I would raise my rating from an eight to a ten out of ten. 

For how long have I used the solution?

We have been using PRTG Network Monitor for many years. 

What do I think about the stability of the solution?

The solution has good performance and I find it to be stable. 

What do I think about the scalability of the solution?

The solution suits our scalability needs. We also onboard many other systems. 

How are customer service and support?

We have our own technical team. As such, there has been no need for us to be in touch with technical support. 

Which solution did I use previously and why did I switch?

Prior to the solution, we made use of Zabbix and continue to do so in respect of customers and management. We also tried out another product. 

How was the initial setup?

The initial setup was simple, really straightforward.

What about the implementation team?

Our team handled the entire setup, internally. 

Of course, the solution requires maintenance once deployed, as does every software in respect of upgrade, configuration and data backup requirements. This is part of one's product governance. 

What's my experience with pricing, setup cost, and licensing?

Our price involves less than 5,000 tiers.

We are satisfied with the price. 

What other advice do I have?

When software version releases come out, we simply install and upgrade them. 

The solution is cloud-based. We hosted our platform into our own cloud infrastructure.

For the moment, we are not looking for integration with other products. 

There are, perhaps, 25 users making use of the solution in our organization.

The solution boasts good performance. 

I would certainly recommend the solution to others. 

I rate PRTG Network Monitor as an eight out of ten. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
PRTG Network Monitor
March 2026
Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,286 professionals have used our research since 2012.
Cloud support engineer at grupo cma
Real User
Nov 21, 2021
Simple to set up, easy to configure, and offers good stability
Pros and Cons
  • "The installation is not that complex."
  • "The simplicity of the software is great."
  • "The database needs improvement."
  • "If they are looking for complex reports, I will say stay away from this product."

What is our primary use case?

We primarily use the solution as a monitoring tool. We use it mostly for looking at changes in the resources' behavior. Pretty much it's the use we have primarily. The second one is to provide a report of the total consumption of the resources that we use. We pretty much have to monitor systems.

What is most valuable?

We haven't played with many options. I know it offers a lot of different plugins for certain solutions, such as a VPN monitor and also website monitor. We haven't configured those as we are under the management direction, and if they don't allow it, pretty much we use the options that we have and the plan for the department. 

The simplicity of the software is great.

The configuration is not hard to handle. 

The installation is not that complex. 

The best part of the tool is the simplicity of the tool itself.

The product can scale well.

What needs improvement?

The database needs improvement. They use plain text for the data. That's probably not a concern for them, however, sometimes we need to enhance some of the reports and we cannot do that. If they move to a transactional database, it will be better for users to get access to different kinds of reports. Right now, it's pretty straightforward in terms of what you can do, and you cannot apply customization or get specific data.

They have something called maps where you can configure or set up a view for the different devices. They have different options than the ones that we have, such as a pie chart option, and likely offer different kinds of graphs. It would be nice to show you the real-time status using these graphs. 

For how long have I used the solution?

We've been using the solution for about three years at this point. 

What do I think about the stability of the solution?

The stability is great. There are no bugs or glitches. It doesn't crash or freeze. The performance is good.

What do I think about the scalability of the solution?

The scalability of the product is quite good.

How are customer service and support?

I contacted technical support in the past. The few times I got a pretty straightforward answer, although the service was probably not the fastest. It was by email, which can be less immediate than a phone call. In general, however, it was good.

Which solution did I use previously and why did I switch?

We're also using OneView for HPE BladeSystem for monitoring.

How was the initial setup?

The product was easy to implement. The simplicity of the tool is the key to successful sales on this monitoring solution. All the options are straightforward for the users as well. It's not that complex to implement.

To fully deploy the solution into our environment took a couple of days.

What other advice do I have?

We're using the latest version of the solution. We updated the version less than a month ago.

I'd advise potential new users, if they are looking for an easy tool to deploy and manage, it's the way to go. If they are looking for complex reports, I will say stay away from this product.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ahmed Nagm - PeerSpot reviewer
IT Solution Consultant at PCS
Real User
Sep 24, 2021
Effective network troubleshooting, simple installation, and scalable
Pros and Cons
  • "I found PRTG Network Monitor very useful for troubleshooting and monitoring the utilization of either the network or server."
  • "I found PRTG Network Monitor very useful for troubleshooting and monitoring the utilization of either the network or server."
  • "PRTG Network Monitor could improve by having a feature to allow uploading of preset standard network switch configurations and the ability to monitor the SLA configuration, such as uptime for the switches or internet connectivity. This would be very useful."
  • "PRTG Network Monitor could improve by having a feature to allow uploading of preset standard network switch configurations and the ability to monitor the SLA configuration, such as uptime for the switches or internet connectivity."

What is our primary use case?

RTG Network Monitor is used for monitoring many parts of our network, such as IP telephone system, internet traffic, firewall, and network utilization. Additionally, it can monitor server information, for example, CPU and memory usage.

What is most valuable?

I found PRTG Network Monitor very useful for troubleshooting and monitoring the utilization of either the network or server.

What needs improvement?

PRTG Network Monitor could improve by having a feature to allow uploading of preset standard network switch configurations and the ability to monitor the SLA configuration, such as uptime for the switches or internet connectivity. This would be very useful.

For how long have I used the solution?

I have been using PRTG Network Monitor for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

PRTG Network Monitor is scalable, I can add more network components if I was to need them.

This solution is best fitted for small to medium-sized businesses.

How are customer service and technical support?

I have not needed to contact technical support.

How was the initial setup?

The initial installation was easy and it took approximately two weeks to cover all the network components.

What about the implementation team?

I can do the implementation of the solution myself.

What other advice do I have?

I rate PRTG Network Monitor an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Operational Management at Eleven
Reseller
Sep 17, 2021
Great to be able to create a dashboard inside software monitoring
Pros and Cons
  • "Ability to create a dashboard inside software monitoring."
  • "It's great that we can create a dashboard inside software monitoring, and access many other websites, it is a complete monitoring solution."
  • "The inventory of the device should be improved."
  • "I'd like to see the inventory of the device improved."

What is our primary use case?

Our primary use case is for monitoring numerous services; internet providers, university campuses, etc. We are resellers. 

What is most valuable?

It's great that we can create a dashboard inside software monitoring, and access many other websites, it is a complete monitoring solution.

What needs improvement?

I'd like to see the inventory of the device improved. 

For how long have I used the solution?

I've been using this solution for six years. 

What do I think about the stability of the solution?

The solution is very stable. 

How are customer service and technical support?

The technical support is fine, I've never had a problem. 

How was the initial setup?

Deployment was completed within a day. 

What other advice do I have?

I recommend this solution and rate it a 10 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Project manager at a tech services company with 51-200 employees
Reseller
Jul 15, 2021
A stable troubleshooting solution with easy setup
Pros and Cons
  • "The solution is very easy to use and the web provides information with ease."
  • "The solution is very easy to use and the web provides information with ease."
  • "I would like to see network mapping."
  • "The traffic, the status of the devices can stand improvement."

What is our primary use case?

While I cannot say for certain, I believe we are using the latest version. 

We use it for monitoring network devices and downloads.

How has it helped my organization?

The solution helps us with troubleshooting. We benefit from high performance and it can send out alarms. 

What needs improvement?

The traffic, the status of the devices can stand improvement. 

Moreover, I would like to see network mapping. 

For how long have I used the solution?

We have been using PRTG Network Monitor over the past 12 months. 

What do I think about the stability of the solution?

The stability at the moment is good. 

How are customer service and technical support?

There is no need for much technical support. The solution is very easy to use and the web provides information with ease.

How was the initial setup?

The initial setup was simple and easy.

What other advice do I have?

Some clients have 500 users. Some clients have 100 users. It varies. 

I rate PRTG Network Monitor as an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
it_user1318632 - PeerSpot reviewer
Senior Network & Security Engineer at a construction company with 10,001+ employees
Real User
May 8, 2021
Accurate reports, easy to use, but protocols need updating
Pros and Cons
  • "The solution is easy to manage and the reports are very accurate."
  • "My advice to those wanting to purchase a monitoring solution with simple and easy-to-use features, go with this solution."
  • "There is room for improvement in this solution for the performance and third-party monitoring protocols. They need to be updated to the latest ones."
  • "The technical support needs some improvement. The response time is slow, we normally get a response the next business day for urgent issues which is long time."

What is most valuable?

The solution is easy to manage and the reports are very accurate.

What needs improvement?

There is room for improvement in this solution for the performance and third-party monitoring protocols. They need to be updated to the latest ones.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

The solution is stable in my experience.

What do I think about the scalability of the solution?

I have found the scalability to be good. Most of my clients have been medium-size businesses using this solution.

How are customer service and technical support?

The technical support needs some improvement. The response time is slow, we normally get a response the next business day for urgent issues which is long time.

Which solution did I use previously and why did I switch?

I have used Cisco solutions in the past. The main difference when comparing Cisco and this solution is Cisco supports Cisco Prime and this solution does not. This is the disadvantage if you want to use Cisco Prime. However, this solution is open sourced which has its benefits over Cisco.

How was the initial setup?

The installation is straightforward.

What other advice do I have?

My advice to those wanting to purchase a monitoring solution with simple and easy-to-use features, go with this solution. It is a good option, especially for medium businesses.

I rate PRTG Network Monitor a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
Network Administrator at joplin schools
Real User
Mar 22, 2021
Easy to use, trouble-free, and offers unlimited license
Pros and Cons
  • "It is a very stable solution. There are no bugs, glitches and we have not experienced any crashing."
  • "It is a very stable solution. There are no bugs, glitches and we have not experienced any crashing."
  • "The solution could be better and faster when it comes to performance."
  • "The solution could be better and faster when it comes to performance."

What is our primary use case?

The primary use of the solution is to secure network resources and to get a visual of what is connected.

How has it helped my organization?

I believe the solution has improved the way our organization works. 

What is most valuable?

The features of the solution that stands out are the ease of use and it is trouble-free.

What needs improvement?

The solution could be better and faster when it comes to performance. 

For how long have I used the solution?

I have been using the solution for approximately eight years.

What do I think about the stability of the solution?

It is a very stable solution. There are no bugs, glitches and we have not experienced any crashing.

What do I think about the scalability of the solution?

The solution has been adequate for us in terms of scalability.

There are two people using the solution in our organization and they are part of the network management team.

What's my experience with pricing, setup cost, and licensing?

We have an unlimited license for this solution.

What other advice do I have?

I rate PRTG Network Monitor a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free PRTG Network Monitor Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free PRTG Network Monitor Report and get advice and tips from experienced pros sharing their opinions.