I use the product to send emails and communicate with users and clients.
3rd Level Support Engineer at Valeo IT
A scalable and affordable solution that enables efficient communication
Pros and Cons
- "Communication is the most valuable feature of the solution."
- "The support needs to be more knowledgeable."
What is our primary use case?
What is most valuable?
Communication is the most valuable feature of the solution. It's a good solution. We can use it without any problem. It's useful for every company, whether small or large.
What needs improvement?
The support needs to be more knowledgeable. The support's answers are sometimes wrong, and they do not solve our problems. We have to find a workaround when we do not receive the solution.
For how long have I used the solution?
I have been using the solution for three years.
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Microsoft Exchange
October 2026
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What do I think about the stability of the solution?
The solution’s stability is fine. We face some bugs sometimes. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The scalability is fine. In our organization, 1000 employees use the solution.
What about the implementation team?
We need two technical people, two managers, and seven first-level support employees to deploy the solution.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly license fee for the solution. The product is quite cheap.
What other advice do I have?
Overall, I rate the solution a ten on ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Account Manager at Jaffer Business Systems
Easy to use, reliable, and scales well
Pros and Cons
- "The most valuable feature of Microsoft Exchange is its ease of use."
- "It is important to have the updated version for scalability."
What is most valuable?
The most valuable feature of Microsoft Exchange is its ease of use.
What needs improvement?
It is important to have the updated version for scalability.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The scalability of Microsoft Exchange is good.
How are customer service and support?
There is not a lot of support needed from the vendor. We can provide the training for the customers.
How was the initial setup?
The solution can be complex depending on the environment. Additionally, it depends on the other solutions or authentication needed.
The time it takes to deploy Microsoft Exchange depends on the customer's environment. However, with a consultant, it can be done in a reasonable timeframe.
The steps that are taken for the implementations depend if we have to do any duplication or if it is a new installation. If it is a new installation it is easy.
What about the implementation team?
A minimum of three technical staff is needed for the implementation of Microsoft Exchange.
What's my experience with pricing, setup cost, and licensing?
There are different prices depending on the customer's use cases and amount of users. The price of the solution could improve.
What other advice do I have?
I rate Microsoft Exchange a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Exchange
October 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
921,148 professionals have used our research since 2012.
Program Manager at Tereta
Easy to set up and good for retrieving data but updates happen too frequently
Pros and Cons
- "The initial setup is easy."
- "It's straightforward to set up."
- "When an update wants to come, it should just come maybe once or twice rather than having us deal with constant updating."
What is our primary use case?
I just use it to retrieve my data. I'm just mostly leveraging it to retrieve some archive data, so I haven't really used it on a more advanced level.
For example, I was changing my email, so I wanted to retrieve some data I had from the previous address. That was the only time I used Microsoft Exchange to retrieve my archive information. Aside from that, I don't think I've used it for any other use cases.
What is most valuable?
I haven't really used it for something advanced. Most of my use cases are just to retrieve my information. Microsoft Exchange is just a part of your Office package, so you just have it inbuilt. I really haven't used it much.
The initial setup is easy.
What needs improvement?
I've not really gone through the application. The only time I use it is when I want to retrieve particular emails that I had.
I really have issues with updates. When an update wants to come, it should just come maybe once or twice rather than having us deal with constant updating. If I have a company constantly updating me on additional features and everything, I get to the point that I just don't read the emails or classify them as junk. However, if I get an update maybe twice, I pay more attention. They need less frequent updates and reminders.
For how long have I used the solution?
I've been using the solution for a year now.
What do I think about the stability of the solution?
I can't speak to the stability as I haven't used it too much.
What do I think about the scalability of the solution?
I haven't tested the scalability. Most of my applications that I just use for my own work.
While it's used in the company, I just use it for my own personal purposes, such as retrieving email.
How are customer service and support?
I've never reached out to support.
When I was using Exchange, I didn't know how to initially use it when I wanted to use it to get to my data. To find out, I checked YouTube, and I got an idea of how to use it. It wasn't a problem for me.
Which solution did I use previously and why did I switch?
I have not used any other similar solution previously.
How was the initial setup?
It's straightforward to set up. If you have your Office package, everything is straightforward.
What about the implementation team?
I did not need the assistance of a consultant or integrator during setup.
What's my experience with pricing, setup cost, and licensing?
This is a company product. I'm not in charge of licensing. I'm not sure what it would cost.
What other advice do I have?
I'm not sure if I could recommend the solution as I haven't taken a deep dive into its functionality. I haven't done any advanced work with it. I've only ever retrieved my own data.
I'd rate it five out of ten. I was able to achieve what I needed to, however, I haven't used it much.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Engineer at ADM
Useful cloud storage and reliable
Pros and Cons
- "The most valuable feature of Microsoft Exchange is the email storage is on the cloud, and we don't have to delete emails often."
- "Microsoft Exchange could improve the archiving of emails and the performance."
What is our primary use case?
Microsoft Exchange can be deployed on-premise and in the cloud.
We are using Microsoft Exchange for general sending and receiving emails in the office to customers.
What is most valuable?
The most valuable feature of Microsoft Exchange is the email storage is on the cloud. We don't have to delete emails often.
What needs improvement?
Microsoft Exchange could improve the archiving of emails and the performance.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately 10 years.
What do I think about the stability of the solution?
Microsoft Exchange is stable.
What do I think about the scalability of the solution?
Everyone in the company is using Microsoft Exchange.
How are customer service and support?
We have our own technical team for support of Microsoft Exchange.
Which solution did I use previously and why did I switch?
We have been using Microsoft Exchange for a long time. Prior to this, we were using a solution called Thunderbird.
What about the implementation team?
Our internal team does the maintenance of Microsoft Exchange, such as managing the group policy.
What other advice do I have?
I recommend this solution to others.
I rate Microsoft Exchange a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director, Talent Acquisition & Staffing at Conduent (formerly Xerox Services)
Reliable, enterprise-friendly, and well-known
Pros and Cons
- "The product can scale."
- "It is enterprise-friendly, and many organizations use it."
- "The solution could be more user-friendly."
What is our primary use case?
I use the solution mainly for emails and arranging schedules, calendars, et cetera.
What is most valuable?
It is enterprise-friendly, and many organizations use it.
The product can scale.
It’s stable and reliable.
What needs improvement?
The solution could be more user-friendly. It could always be more scalable and have a better UI.
For how long have I used the solution?
I’ve used the solution for many, many years.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches, and it doesn’t crash or freeze.
What do I think about the scalability of the solution?
It is a scalable product. You can expand it.
I can’t say how many people in our organization use it.
How are customer service and support?
We have our own internal support if we run into technical issues. I’ve never dealt with their technical support services.
Which solution did I use previously and why did I switch?
We did not use a different solution previously.
How was the initial setup?
I wasn’t a part of the installation. I can’t speak to how it goes.
What's my experience with pricing, setup cost, and licensing?
Our IT handles the licensing process. I don’t have visibility into pricing.
What other advice do I have?
We use an enterprise version.
I’d recommend the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Avanade Global Managed Security Services (MSS), Cyber Defense & Growth Markets Security at a tech vendor with 10,001+ employees
Stable operations and useful collaboration tools
Pros and Cons
- "The most valuable feature of Microsoft Exchange is the collaboration tools."
- "Microsoft Exchange could improve security. They can elevate a lot of security features."
What is our primary use case?
I use Microsoft Exchange for professional emails, and the collaboration tools, such as Teams, and SharePoint.
What is most valuable?
The most valuable feature of Microsoft Exchange is the collaboration tools.
What needs improvement?
Microsoft Exchange could improve security. They can elevate a lot of security features.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately 10 years.
What do I think about the stability of the solution?
Microsoft Exchange is stable.
How are customer service and support?
I have not used the support.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Exchange an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Digital transformation director at Medmark
Beneficial communication tracking, reliable, and simple installation
Pros and Cons
- "The most valuable features of Microsoft Exchange are its ease of use, and simplicity of communication, and we can track communications between teams."
- "Microsoft Exchange could improve the price."
What is our primary use case?
We are using Microsoft Exchange for internal communication between teams.
How has it helped my organization?
Microsoft Exchange has helped our company stay organized in the workplace, it makes time more efficient.
What is most valuable?
The most valuable features of Microsoft Exchange are its ease of use, and simplicity of communication, and we can track communications between teams.
What needs improvement?
Microsoft Exchange could improve the price.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately 10 years.
What do I think about the stability of the solution?
Microsoft Exchange is stable.
What do I think about the scalability of the solution?
I have found Microsoft Exchange scalable.
We have approximately 250 users using this solution.
How are customer service and support?
I have not contacted support from Microsoft.
Which solution did I use previously and why did I switch?
I have not used another solution previously.
How was the initial setup?
The initial setup of Microsoft Exchange is straightforward. It did not take a lot of time.
What about the implementation team?
We have two to three people for the maintenance or support of Microsoft Exchange
What's my experience with pricing, setup cost, and licensing?
The price of Microsoft Exchange could improve. In Egypt, the price keeps increasing.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Exchange an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager - Delivery Excellence,Risk & Compliance at Tata Consultancy
User-friendly, high performance, and simple installation
Pros and Cons
- "Microsoft Exchange has good performance and is user-friendly."
- "Microsoft Exchange could improve by adding artificial intelligence."
What is our primary use case?
Microsoft Exchange is used as a collaboration platform.
What is most valuable?
Microsoft Exchange has good performance and is user-friendly.
What needs improvement?
Microsoft Exchange could improve by adding artificial intelligence.
For how long have I used the solution?
I have used Microsoft Exchange within the last 12 months.
What do I think about the scalability of the solution?
70 percent of our company is using Microsoft Exchange. We have plans to increase our usage. We have a large company.
How are customer service and support?
We have internal support for Microsoft Exchange, it is rare for an issue to reach Microsoft technical support.
Which solution did I use previously and why did I switch?
I was using Lotus Notes previously to Microsoft Exchange.
How was the initial setup?
The initial setup of east to do for Microsoft Exchange.
What about the implementation team?
Our IT department did the implementation of Microsoft Exchange.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Exchange a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
global admin at Enter++
Reliable, old-fashioned communication for non-cloud users
Pros and Cons
- "Microsoft Exchange's most valuable feature is that it's old-fashioned communication, meaning it's good for people who aren't able to work comfortably in a cloud environment."
- "Sometimes we don't get support quickly enough - for example, if there's some global hacker attack, we don't get served as quickly. The skills of the technical staff can also vary, and Microsoft could perhaps improve their training."
What is our primary use case?
I primarily use Microsoft Exchange as a messaging platform.
What is most valuable?
Microsoft Exchange's most valuable feature is that it's old-fashioned communication, meaning it's good for people who aren't able to work comfortably in a cloud environment.
For how long have I used the solution?
I've been using Microsoft Exchange since 1996.
What do I think about the stability of the solution?
Microsoft Exchange is very stable - I'm very satisfied with its availability and reliability.
What do I think about the scalability of the solution?
Microsoft Exchange's scalability is very good, with load balancing and failover switching features.
How are customer service and support?
We use Microsoft Premier Support and are very satisfied with it. However, sometimes we don't get support quickly enough - for example, if there's some global hacker attack, we don't get served as quickly. The skills of the technical staff can also vary, and Microsoft could perhaps improve their training.
How was the initial setup?
The initial setup is really straightforward so long as you meet all the prerequisites. However, in some scenarios, you only have selected privileges and limited control over parts of the installation, which means you may have to ask Microsoft for help if something goes wrong.
What's my experience with pricing, setup cost, and licensing?
Microsoft's licensing structure is too complex, but its prices are affordable, though not cheap.
What other advice do I have?
I would rate Microsoft Exchange as ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at a healthcare company with 11-50 employees
It is now better at balancing the load on the backend, but its administration is too cumbersome
Pros and Cons
- "The latest versions have gotten much better about balancing the load on the backend."
- "Currently, its administration is too cumbersome. It's unwieldy. It's slow. It consumes too many resources. Configuration needs to be much more streamlined and administratively automated."
What is our primary use case?
I use it for email, contacts, and calendar.
What is most valuable?
The latest versions have gotten much better about balancing the load on the backend.
What needs improvement?
Currently, its administration is too cumbersome. It's unwieldy. It's slow. It consumes too many resources. Configuration needs to be much more streamlined and administratively automated.
In terms of additional features, on the administration side, I would like them to incorporate a security console to focus on all of the security aspects in one place.
For how long have I used the solution?
It has been in use for 10 to 15 years.
What other advice do I have?
I would rate it a six out of ten. It's very cumbersome. It's not lean by any means.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: October 2026
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