Owner at a tech services company with 11-50 employees
Real User
More mature than competing solutions but it has trouble integrating with other operating systems
Pros and Cons
  • "I find Exchange's basic mail features to be highly valuable."
  • "The calendar integration in Exchange is not that great. The email features are okay, but it doesn't integrate well with the calendar and appointments, especially Zoom appointments. It integrates fine with Microsoft Teams, but Zoom is a challenge."

What is most valuable?

I find Exchange's basic mail features to be highly valuable. 

What needs improvement?

The calendar integration in Exchange is not that great. The email features are okay, but it doesn't integrate well with the calendar and appointments, especially Zoom appointments. It integrates fine with Microsoft Teams, but Zoom is a challenge. 

Maybe the problems with integration are Apple's fault. The calendar doesn't integrate well with Apple's iOS. When I make appointments in Outlook, they don't necessarily transfer to the Apple Watch or the iPhone. If a meeting is canceled or rescheduled, it doesn't pick up at all. It's still showing appointments that were canceled months ago. 

For how long have I used the solution?

I've been using Microsoft Exchange for seven or eight years.

What do I think about the stability of the solution?

Microsoft Exchange's stability is okay. I'm about the jinx it, but it seems fine. I'm not really having problems with it, and I've got over 200,000 emails.

Buyer's Guide
Microsoft Exchange
March 2024
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.

How are customer service and support?

I've contacted Microsoft support. They're overseas in India, I think. They usually solve the problem but not quickly. Sometimes it takes a while. I even let them access the computer remotely, and they do whatever. I would rate them average. They're okay but not great. It takes more time than necessary, it seems.

Which solution did I use previously and why did I switch?

I still use Gmail, but I don't use it much. I'm not that impressed. Gmail isn't robust enough. I use the integrated mailbox for iPhone. It's okay but not great. Outlook is the best, but it could be better.

What's my experience with pricing, setup cost, and licensing?

I pay about $100 for a license, but I'm a single owner.

What other advice do I have?

I'd rate Exchange seven out of 10. It has challenges with integration, whether it be through Android or Apple. We've been heavily using Zoom and Microsoft Teams this year, and that hasn't been great. It's passable. At the same time, I would give iOS Mail only a five or six, but then again, it's straightforward. It doesn't propose to do much else. The nice thing about iOS Mail is that you don't have to sift through different accounts. They all come up in the sandbox, which is cool. That's helpful for work.

If you're using Microsoft Exchange, make sure you have technical support. You need someone to call if you have problems. I pay for a technical support license from Microsoft. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Hassam-Uddin - PeerSpot reviewer
System Administrator at a financial services firm with 10,001+ employees
Real User
Top 10
A stable and scalable business email and calendaring server that's user-friendly
Pros and Cons
  • "It's a very user-friendly application. The mail server is also valuable when compared to other services like SquirrelMail."
  • "From a security point of view, Microsoft should enhance the new features. Technical support could also be better."

What is most valuable?

It's a very user-friendly application. The mail server is also valuable when compared to other services like SquirrelMail.

What needs improvement?

From a security point of view, Microsoft should enhance the new features. Technical support could also be better.

For how long have I used the solution?

I have been working with Microsoft Exchange for about three or four years.

What do I think about the stability of the solution?

Exchange is a very good Microsoft product, and it's very stable. It's rare to face issues like mailboxes, but troubleshooting is very easy.

From a security point of view, Microsoft Edge's role is very good. This is because the Edge server is not part of an internal network. If there's a vector attack on Exchange, it will affect only the internal Exchange Edge server and not our private network or DMZ.

What do I think about the scalability of the solution?

This product is reliable and very scalable. We have almost 5,000 users at the moment.

How are customer service and technical support?

Technical support is average at best. Many times Microsoft engineers took a long time to support us after we logged a case. 

What other advice do I have?

Microsoft Exchange is for any company with 400 to 500 people, but a mid-size company can also use this product. It's not very costly for them. The alternative many companies are using is Gmail desktop services with about 100 users. I don't know about the quantity, but many companies are using Gmail as a free service because they don't want to invest in other products like Microsoft Exchange or Microsoft Office 365.

On a scale from one to ten, I would give Microsoft Exchange a nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Exchange
March 2024
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.
Digital transformation director at Medmark
Real User
Top 5
Beneficial communication tracking, reliable, and simple installation
Pros and Cons
  • "The most valuable features of Microsoft Exchange are its ease of use, and simplicity of communication, and we can track communications between teams."
  • "Microsoft Exchange could improve the price."

What is our primary use case?

We are using Microsoft Exchange for internal communication between teams.

How has it helped my organization?

Microsoft Exchange has helped our company stay organized in the workplace, it makes time more efficient.

What is most valuable?

The most valuable features of Microsoft Exchange are its ease of use, and simplicity of communication, and we can track communications between teams.

What needs improvement?

Microsoft Exchange could improve the price.

For how long have I used the solution?

I have been using Microsoft Exchange for approximately 10 years.

What do I think about the stability of the solution?

Microsoft Exchange is stable.

What do I think about the scalability of the solution?

I have found Microsoft Exchange scalable.

We have approximately 250 users using this solution.

How are customer service and support?

I have not contacted support from Microsoft.

Which solution did I use previously and why did I switch?

I have not used another solution previously. 

How was the initial setup?

The initial setup of Microsoft Exchange is straightforward. It did not take a lot of time.

What about the implementation team?

We have two to three people for the maintenance or support of Microsoft Exchange

What's my experience with pricing, setup cost, and licensing?

The price of Microsoft Exchange could improve. In Egypt, the price keeps increasing.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Loredana Ababei - PeerSpot reviewer
3rd Level Support Engineer at Valeo IT
Real User
Top 5Leaderboard
Enables effective email communication between the users and the clients
Pros and Cons
  • "The most valuable feature of Microsoft Exchange is its communication capabilities."
  • "Microsoft Exchange's customer support could be faster and more knowledgeable."

What is our primary use case?

We mainly use Microsoft Exchange for email communication between the users and the clients and for some other capabilities.

What is most valuable?

The most valuable feature of Microsoft Exchange is its communication capabilities. It also works really fine performance and stability-wise.

What needs improvement?

Microsoft Exchange's customer support could be faster and more knowledgeable. Also, the solution has some bugs.

For how long have I used the solution?

I have been using Microsoft Exchange for three years.

What do I think about the stability of the solution?

I rate Microsoft Exchange a nine out of ten for stability. The stability of Microsoft Exchange could be better.

What do I think about the scalability of the solution?

I rate Microsoft Exchange a ten out of ten for scalability. Approximately 2,000 users are using Microsoft Exchange in our company.

How are customer service and support?

Sometimes our problems are not solved because Microsoft Exchange's customer support doesn't give the right answers.

How was the initial setup?

We needed two people for the deployment and maintenance of Microsoft Exchange.

What's my experience with pricing, setup cost, and licensing?

Users have to pay a yearly licensing cost for Microsoft Exchange. I rate Microsoft Exchange a four out of ten for pricing because it is quite cheap, and many companies use the solution.

What other advice do I have?

Microsoft Exchange is a good and useful solution that users can use without any problem for smaller or larger companies.

Overall, I rate Microsoft Exchange a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Loredana Ababei - PeerSpot reviewer
3rd Level Support Engineer at Valeo IT
Real User
Top 5Leaderboard
A scalable and affordable solution that enables efficient communication
Pros and Cons
  • "Communication is the most valuable feature of the solution."
  • "The support needs to be more knowledgeable."

What is our primary use case?

I use the product to send emails and communicate with users and clients.

What is most valuable?

Communication is the most valuable feature of the solution. It's a good solution. We can use it without any problem. It's useful for every company, whether small or large.

What needs improvement?

The support needs to be more knowledgeable. The support's answers are sometimes wrong, and they do not solve our problems. We have to find a workaround when we do not receive the solution.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

The solution’s stability is fine. We face some bugs sometimes. I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

The scalability is fine. In our organization, 1000 employees use the solution.

What about the implementation team?

We need two technical people, two managers, and seven first-level support employees to deploy the solution.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly license fee for the solution. The product is quite cheap.

What other advice do I have?

Overall, I rate the solution a ten on ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ICT and Cyber Security Adviser at a educational organization with 201-500 employees
Real User
Top 20
It provides a good platform for collaboration between users
Pros and Cons
  • "The functionality on the user side is quite good. Exchange provides an excellent platform for collaboration between users."
  • "Microsoft could make it easier to combine comments in the GUI. It isn't easy to do certain things in Exchange, primarily if the administrator isn't used to the command line, so I think the customer interface could be improved."

What is our primary use case?

We mainly use Exchange for the email, calendar, and contact management features. 

What is most valuable?

The functionality on the user side is quite good. Exchange provides an excellent platform for collaboration between users. 

What needs improvement?

Exchange's management could be improved a bit, and its troubleshooting tools are limited at times. It's not easy sometimes to troubleshoot. That's another area where there's room for improvement.

Microsoft could make it easier to combine comments in the GUI. It isn't easy to do certain things in Exchange, primarily if the administrator isn't used to the command line, so I think the customer interface could be improved.

For how long have I used the solution?

I've been using Microsoft Exchange for 15 years.

What do I think about the stability of the solution?

Exchange's application front services are robust and scalable.

How are customer service and support?

I've never had to contact Microsoft support about issues with Exchange. We used to have a support contract with Microsoft, but it was for integration. However, the technology itself is mature though, and we have extensive experience managing Exchange. But if there are matters related to the environment, sometimes it is tricky. You have to build your own capability and rely on it when there is some novel use case.

What's my experience with pricing, setup cost, and licensing?

If you want to run Exchange as an on-premises solution, you have to cover infrastructure costs. If cost is an issue, you can opt for Office 365 instead. But I'm fine with what we're paying because we have no problem budgeting for an Exchange server.

What other advice do I have?

I rate Microsoft Exchange nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Business Intelligence & Data Management Director at a manufacturing company with 10,001+ employees
Real User
Highly stable and scalable
Pros and Cons
  • "Microsoft Exchange is highly stable for the end-user systems. When we move to Office 365, it will be even more stable even. There's less administration required and it's very robust. We are really quite happy in using that."
  • "Microsoft Exchange could improve by being more secure. We are always looking to have more security."

What is our primary use case?

We are using Microsoft Exchange for collaboration but mainly for email.

What needs improvement?

Microsoft Exchange could improve by being more secure. We are always looking to have more security.

For how long have I used the solution?

I have been using Microsoft Exchange for approximately 20 years.

What do I think about the stability of the solution?

Microsoft Exchange is highly stable for the end-user systems. When we move to Office 365, it will be even more stable even. There's less administration required and it's very robust. We are really quite happy in using that.

What do I think about the scalability of the solution?

The stability can depend on the user's internet speed. If the speed is good then the solution can be scalable.

We have approximately 3,000 to 4,000 users using this solution.

What about the implementation team?

There are two to three people doing the maintenance of the Microsoft Exchange.

What's my experience with pricing, setup cost, and licensing?

We have had an enterprise license agreement for three years. We are always seeking more value for our money, the price could be reduced.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solutions Architect at a tech services company with 10,001+ employees
Real User
Top 5
Good integration with other services, fair price, and makes work much easier
Pros and Cons
  • "It gives me benefit in terms of integration with other services such as SharePoint, Microsoft Teams, and OneDrive. It makes my work much easier."
  • "There are limitations in terms of the number of emails that can be sent in a minute, which makes it a little difficult for the marketing folks."

What is our primary use case?

I use it as a customer, and I also do implementations for my customers. I mostly go with hybrid deployments.

What is most valuable?

It gives me benefit in terms of integration with other services such as SharePoint, Microsoft Teams, and OneDrive. It makes my work much easier.

What needs improvement?

There are limitations in terms of the number of emails that can be sent in a minute, which makes it a little difficult for the marketing folks.

The products or the updates that come in are more frequent. If I want to move from Exchange on-prem to Exchange Online, there are prerequisites that need to be met. They always have prerequisites for the latest one, but not all customers will have the latest infra. They might have a six or three months old version, but the expectation is the latest one. This prerequisite is a little inconvenient for those customers who wish to migrate to the cloud.

The response time of their support can be improved. 

For how long have I used the solution?

I have been using this solution for seven to eight years.

How are customer service and technical support?

I have not contacted them recently. I used to contact them four or five years ago. I would rate them a four out of five. One point is for the delay in their response. 

How was the initial setup?

It depends on the organization. If it is an SME, it is going to be straightforward. If it is an enterprise, it is going to be complex.

What's my experience with pricing, setup cost, and licensing?

Its price is fair.

What other advice do I have?

I will recommend others to go with the complete suite instead of going for just Exchange. If they go with Office 365, which is a bundled service, they will get more flexibility and collaborative workspace. It will enable their users to work without moving around the apps.

I would rate Microsoft Exchange an eight out of 10. Obviously, not everything is 100% satisfactory, but there are a lot of improvements happening. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.