We use Microsoft Exchange Server for the users in our company.
Can be easily installed and is stable and scalable
Pros and Cons
- "We have found it to be a stable solution. It is scalable and easy to install."
- "I think it could be more scalable."
What is our primary use case?
What is most valuable?
We have found it to be a stable solution. It is scalable and easy to install.
What needs improvement?
I think it could be more scalable.
What do I think about the stability of the solution?
Microsoft Exchange is stable.
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What do I think about the scalability of the solution?
It is scalable. We currently have 2000 users.
How was the initial setup?
It's easy to install and took about three to four hours.
What about the implementation team?
We were able to install it ourselves. A team of three handled the installation and maintenance.
What other advice do I have?
On a scale from one to ten, I would rate Microsoft Exchange at ten.
It is easy to install. A team of three people were able to handle the installation and maintenance.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Vice President at a tech services company with 51-200 employees
User-friendly and scales with our organization, but they need better anti-spam functionality
Pros and Cons
- "The interface is user-friendly."
- "There is a lot of spam email that comes in, so they should add functionality to help fix this problem."
What is our primary use case?
We are using Microsoft Exchange for our email. It is hosted with Zimbra and we use Exchange to interact with it.
What is most valuable?
The interface is user-friendly.
What needs improvement?
There is a lot of spam email that comes in, so they should add functionality to help fix this problem.
Better integration with other service providers would be helpful.
For how long have I used the solution?
I joined the company two months ago and I have been using Microsoft Exchange since then. The company has been using it for much longer.
What do I think about the stability of the solution?
This is a stable product. With our IT putting a firewall in place, it is robust.
What do I think about the scalability of the solution?
My impression is that it's scalable. We have approximately 1,000 users.
How are customer service and technical support?
I have not has a reason to contact Microsoft for support.
How was the initial setup?
When I joined the company, my laptop was pre-configured, so everything was already done.
What about the implementation team?
Our in-house IT team is responsible for deployment and maintenance.
What other advice do I have?
In general, this is a good product and I am happy with it.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Exchange
August 2025

Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,561 professionals have used our research since 2012.
Accounts Manager. at Focus Corporation
Reliable, straightforward install, and backup feature valuable
Pros and Cons
- "The backup and archiving features are valuable, it is user friendly too."
- "They could improve on the search function, it takes too much time."
What is our primary use case?
We use the solution for all communication exchanged with our team, customers, and all other internet exchanges. Additionally, it was used as a formal way of communication.
What is most valuable?
The backup and archiving features are valuable, it is user friendly too.
What needs improvement?
They could improve on the search function, it takes too much time.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
It is a reliable solution.
What do I think about the scalability of the solution?
We have approximately 20,000 users using the solution.
How was the initial setup?
The installation was straightforward and it was supported by the IT team.
What other advice do I have?
I was satisfied with the usage of Microsoft Exchange, I would recommend the solution.
I rate Microsoft Exchange an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Controls Engineer at C-Tech Controls
Easy to set up but doesn't work very well on a virtual machine
Pros and Cons
- "It is easy to set up."
- "It doesn't work very well on a virtual machine. We had to move it around. There are also issues when you try to move it between computers."
What is our primary use case?
We use it just for email.
What is most valuable?
It is easy to set up.
What needs improvement?
It doesn't work very well on a virtual machine. We had to move it around. There are also issues when you try to move it between computers.
For how long have I used the solution?
I have been using Microsoft Exchange for around ten years.
What do I think about the stability of the solution?
Its stability is not so great. We can't move mailboxes because of a corrupt file or random issues, which causes headaches.
What do I think about the scalability of the solution?
We didn't have any need to scale it. We have got the same number of people in our company. We have 20 users at the moment. They are accountants and engineers at the job sites.
How are customer service and technical support?
We don't really use them. We use a local IT company for any major issue.
Which solution did I use previously and why did I switch?
We've had the same solution for a long time.
How was the initial setup?
The setup program is straightforward, but there are hiccups when you try to move it between computers. You come across different issues.
What's my experience with pricing, setup cost, and licensing?
Its price is okay.
What other advice do I have?
I would rate Microsoft Exchange a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Infrastructure Engineer at a retailer with 1,001-5,000 employees
Good technical support, simple to set up, and easy to scale
Pros and Cons
- "The initial setup is very simple."
- "In the version we have, I would like to see better communication between the end device and the Exchange server."
What is our primary use case?
Our primary use is for email and communication. We also implement this product for our customers.
What needs improvement?
In the version we have, I would like to see better communication between the end device and the Exchange server.
For how long have I used the solution?
We have been using Microsoft Exchange for the last 15 years.
What do I think about the stability of the solution?
We use Exchange on a daily basis and most of the time, it is stable.
What do I think about the scalability of the solution?
Exchange is very easy to scale and we have approximately 1,000 users.
How are customer service and technical support?
If we have an issue where a support ticket is escalated to level three then we will contact the vendor. The technical support is good and we haven't had any issues.
Which solution did I use previously and why did I switch?
I have not personally worked with other similar solutions.
How was the initial setup?
The initial setup is very simple.
What about the implementation team?
We are a partner and deploy this product on our own. There is four or five staff who are system administrators.
We provide level one and level two technical support for our customers.
What's my experience with pricing, setup cost, and licensing?
With respect to pricing, this product is somewhere in the middle. Everything is included in the standard licensing fees.
What other advice do I have?
This is a good product but our version is reaching end-of-life. I would recommend using the most recent version of Exchange.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a tech services company with 51-200 employees
Well integrated with other Microsoft products
Pros and Cons
- "It is very well integrated with other Microsoft programs, teams, and so on. They work well together."
- "It's not always the finest solution in terms of integration with products that are not from Microsoft. It integrates very well with Microsoft products but not with third-party products."
What is most valuable?
It is very well integrated with other Microsoft programs, teams, and so on. They work well together.
What needs improvement?
It's not always the finest solution in terms of integration with products that are not from Microsoft. It integrates very well with Microsoft products but not with third-party products.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately five years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. Around 100 users in our company are using it.
How are customer service and technical support?
I don't have any experience with technical support.
How was the initial setup?
It was easy to set it up.
What's my experience with pricing, setup cost, and licensing?
It's working very well. There is no problem, but the price is not the best.
What other advice do I have?
It is a good product. Only the price and integration can be improved.
I would rate Microsoft Exchange a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Research Analyst at a tech services company with 11-50 employees
Quite stable, with an easy setup, and works well overall
Pros and Cons
- "It's so much of a part of what I do every day that I don't give it a lot of thought. It just works, for the most part, until it doesn't, in which case I call tech support."
- "Exchange can be a little finicky, sometimes, or flakey. Last week, for example, I had gone into my calendar to check on some briefings that I had established, and then went back into my inbox, and suddenly the view had changed. I had no idea what it was that I had done, and I couldn't figure out how to get that view back. I took a productivity hit as a result of that, trying to fix it, due to the fact that it just wasn't what I wanted. It wasn't what I was used to working with. Two different tech support people had to work with me in order to get the view back to what I wanted just so I could be productive."
What is our primary use case?
I primarily use the solution for work email.
What is most valuable?
It's so much of a part of what I do every day that I don't give it a lot of thought. It just works, for the most part, until it doesn't, in which case I call tech support.
What needs improvement?
Exchange can be a little finicky, sometimes, or flakey. Last week, for example, I had gone into my calendar to check on some briefings that I had established, and then went back into my inbox, and suddenly the view had changed. I had no idea what it was that I had done, and I couldn't figure out how to get that view back. I took a productivity hit as a result of that, trying to fix it, due to the fact that it just wasn't what I wanted. It wasn't what I was used to working with. Two different tech support people had to work with me in order to get the view back to what I wanted just so I could be productive.
The fact that I messed around trying to get that view back, and could not figure it out for myself, and it took two different tech support people to help me get back to what I had before, is an area of improvement. I have no idea what it was that I did that caused the view to change. All I was doing is going from the calendar back to the inbox, and it was somehow different. It may have been a UI bug. I'm unsure.
The second tech person that was working with me to try to get the view back the way I wanted it, told me one time his cat walked across his keyboard and it totally screwed things up for him. He had no idea what had happened, and he had to go back and re-set up a lot of configurations. That tells me there must be something wrong in the design, if small things can happen to set it off like that.
For how long have I used the solution?
I've probably been using the solution, on different jobs, for about 20 years at this point.
What do I think about the stability of the solution?
I believe the solution is quite stable. I don't recall it crashing on me, for example. That would be a big, "Oh my God, what do I do?" situation due to the fact that I rely on it so heavily. It's a workhorse for me.
Just that fluke occurrence recently around the views changing, and how the information was presented in the inbox, that's maybe a stability issue as well as a UI issue.
What do I think about the scalability of the solution?
Everybody in our company uses the solution, however, we're pretty small. There are only 20 of us. I'm not sure how it scales, as we wouldn't need it to.
How are customer service and technical support?
I don't work with Microsoft Exchange for technical support. I worked with a company that does tech support for us. In terms of judging Microsoft's services, I wouldn't be able to give any feedback.
How was the initial setup?
I don't recall the initial setup being complex. When I joined this company three years ago, the tech support folks set it all up and I don't remember it being particularly painful.
What's my experience with pricing, setup cost, and licensing?
I have no idea what the licensing costs are on the solution.
What other advice do I have?
I'm unsure as to which version of the solution I'm working with at this time.
I've been using Exchange forever as an end-user, however, I don't know much about the technical aspects of it. I just use it a lot. For me, it's always worked quite well, and because of that, I haven't' given anything about it much thought.
When it works, it's a beautiful thing. When it doesn't, you want to tear your hair out. Sometimes that's the price that we pay for the automation that we get.
I'd rate the solution overall eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technology, Infrastructure, Riset & Development Staff with 1,001-5,000 employees
It is a product that is simple to manage, and easy to use.
Pros and Cons
- "It is a product that is simple to manage, and easy to use."
- "I think that improvements should be made in creating greater abilities for Microsoft Exchange in terms of Reasearch and Development."
What is our primary use case?
This solution helps us collaborate with other members of the organization.
How has it helped my organization?
It helps us with basic needs such as email. It is also extremely helpful for us to collaborate with other Microsoft products such as: Office and Active Directory.
What needs improvement?
I think that improvements should be made in creating greater abilities for Microsoft Exchange in terms of Reasearch and Development.
For how long have I used the solution?
More than five years.
What other advice do I have?
It is a product that is simple to manage, and easy to use.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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