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reviewer1652925 - PeerSpot reviewer
Test Automation Lead at a financial services firm with 10,001+ employees
Real User
User-friendly, scalable and reliable
Pros and Cons
  • "For me, the solution is very user-friendly. I've used it a long time and I know where everything is."
  • "For new users, it might take them some time to get used to the product."

What is our primary use case?

We primarily use the solution for emails and calendars and things like that.

What is most valuable?

It is a stable solution.

The solution is scalable.

For me, the solution is very user-friendly. I've used it a long time and I know where everything is. 

What needs improvement?

For me it's sufficient. I don't see much that can be improved.

I'm not sure if the security is enough. That said, for my purposes, it's fine. However, I am aware there are always new vulnerabilities and security threats to worry about.

For new users, it might take them some time to get used to the product.

For how long have I used the solution?

I've used the solution for as long as I've worked with the company I'm at now. It's been a few years at this point. 

Buyer's Guide
Microsoft Exchange
April 2025
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
850,671 professionals have used our research since 2012.

What do I think about the stability of the solution?

We have found the solution to be stable. There are no bugs or glitches. The performance is good. We don't worry about it crashing or freezing. 

What do I think about the scalability of the solution?

The solution has been scalable so far. We have no problems expanding it.

In our company, we have several thousand people that use the solution.

How are customer service and support?

I have never called technical support myself. Therefore, I cannot speak to how helpful or responsive they are. We have our own internal team that handles everything.

How was the initial setup?

I was not personally involved in the installation process. I cannot speak to how easy or difficult the setup would have been.

I'm not sure how many support personnel we require for deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

I don't handle the licensing aspect of the solution. I cannot speak to any costs involved. 

What other advice do I have?

I'm just a partner so not like I'm an administrator of IT.

It's my understanding that the solution we work with is a company installation and is not on the cloud, however, I'm not 100% sure.

I'm not sure which version of the solution we're on. I don't know the version number off-hand. 

I'd rate the solution at a nine out of ten overall. we've been very pleased with its capabilities. 

I would recommend the solution to other users and companies. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1022760 - PeerSpot reviewer
Engineer at a energy/utilities company with 5,001-10,000 employees
Real User
Improves collaboration between our organization and contractors through the ability to exchange information and tasks
Pros and Cons
  • "The most valuable features are that you can exchange information, tasks, attachments, and enhance the process in a short amount of time."
  • "For the next release, there are some features on the cloud-based Exchange that aren't included on-prem. It would be great if these features were made available in the next release. For instance, integration between Exchange and its on-prem calendar is not available for the on-prem solution."

What is our primary use case?

Our entire organization uses Microsoft Exchange. We are using Microsoft Exchange 2016. The solution is deployed on-premises.

How has it helped my organization?

This solution has improved the collaboration between our organization and our partners and contractors.

What is most valuable?

The most valuable features are that you can exchange information, tasks, attachments, and enhance the process in a short amount of time.

What needs improvement?

The security for the email technology could be improved.

For the next release, there are some features on the cloud-based Exchange that aren't included on-prem. It would be great if these features were made available in the next release. For instance, integration between Exchange and its on-prem calendar is not available for the on-prem solution.

For how long have I used the solution?

I have been using this solution for more than 15 years.

What do I think about the stability of the solution?

I think Exchange is one of the most stable products from Microsoft.

What do I think about the scalability of the solution?

The product is scalable.

How are customer service and support?

Technical support is good. We're covered with the technical support maintenance agreement with Microsoft.

How was the initial setup?

Most of the process is straightforward.

What about the implementation team?

We used a consultant for deployment. We are working directly with Microsoft partnerships.

What's my experience with pricing, setup cost, and licensing?

We renew the product license with Microsoft every three years.  The cost is included within a bundle of services. It's an enterprise agreement with Microsoft.

What other advice do I have?

I would rate this solution 10 out of 10. It has enhanced the process of exchanging information between our organization and others.

I recommend this solution for others to use the auto implement. It's a good product. You can use this product through cloud, and it will be more valuable than on-prem deployment.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Exchange
April 2025
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
850,671 professionals have used our research since 2012.
reviewer1646865 - PeerSpot reviewer
ICT Consultant at a tech services company with 11-50 employees
Real User
It has inherent scalability
Pros and Cons
  • "The availability group settings are better, so it has inherent scalability. In 2010, they added several sensible rules."
  • "They could continue to improve the consolidation and integration of mailbox services to make them more flexible, easier to deploy, and more manageable."

What is our primary use case?

We use Microsoft Exchange mostly for corporate communication services—setting up an email box, calendar, setting appointments, etc. My organization is a very big organization. The user base is not less than 15 people. When I worked with Exchange at Starcomms on the corporate organization, we had more than 1,000. When I was at another company, we had a user base that is more than 60.

What is most valuable?

Exchange 2003 was a more closed environment, but they improved on it in 2010. The availability group settings are better, so it has inherent scalability. In 2010, they added several sensible rules.

What needs improvement?

They could continue to improve the consolidation and integration of mailbox services to make them more flexible, easier to deploy, and more manageable.

For how long have I used the solution?

I've used it for a couple of years. I've used Exchange 2003, 2007, 2012, and 2015.

What do I think about the stability of the solution?

It's scalable.

How are customer service and technical support?

When we've had issues that are beyond our ability to resolve, we've contacted Microsoft. Once we had a deep phishing outbreak that involved a lot of phishing emails, so I had to contact them and then work together to figure out how to stem that thing.

How was the initial setup?

Setup is straightforward for administrators if you understand networking services and the need for an active directory service. Exchange is a site-aware service, so you must have a good grip on active directory services. You need a deeper understanding of the networking layer, internet services, and broadband before you can manage it on your own as a system administrator. These are services that an experienced administrator can handle.

I was able to do it all on my own. I have robust experience in hardware, installation and maintenance, operating systems, networking, routing and switching, security as well as database administration, and a little bit of user support too. I can also support the exchanges from the client side of it. 

In terms of deployment and maintenance, I do need a support engineer just to help with the labor. I also need maybe other system engineers as a backup. Then there's the technical team. Okay. In a corporate environment, you have people to deal with management influence, IT governance, and all the business cases underneath all that. Then you have the administrative level, including the security admin, a Windows admin for the Java site, then you have the Exchange admin. On the support level, you have user support.

What's my experience with pricing, setup cost, and licensing?

When I was working in another company, it was Enterprise volume licensing.

What other advice do I have?

Microsoft Exchange is the leader in corporate communication. It has been quite a good service. I rate it nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Muhammad Shoaib Bhatti - PeerSpot reviewer
CoFounder/CTO at Hybrid Tech
Reseller
Top 20
Subscription-based pricing that you can budget, and it is both stable and scalable
Pros and Cons
  • "Customers can benefit from this new pricing model because it's expensive and now with the subscription they can budget for this."
  • "The pricing could be better, and it could have an easier implementation."

What is our primary use case?

I am a reseller of Microsoft products.

The primary use case of this solution is for email communication.

What needs improvement?

The pricing could be better, and it could have an easier implementation.

For how long have I used the solution?

I have been selling Microsoft Exchange for approximately 12 years.

We sell various versions, it depends on the current market.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

It's a scalable solution. There are approximately 100 people using this product.

90% of our customers are using it, whereas 10% are using other solutions.

We plan to continue selling this product.

How was the initial setup?

Depending on the customer's requirements, it could be easy to install or it can be very complex.

If it's a new, fresh deployment, then it's very easy.

When migrating, we have to follow the restrictions of Microsoft and sometimes it can be really complex. It depends on customer scenarios.

What about the implementation team?

We have a technical team who are certified with Microsoft, for deployment, migrations, maintenance, and support.

What's my experience with pricing, setup cost, and licensing?

It's a little bit expensive.

Microsoft is now introducing a new pricing model which is subscription-based. Previously, it was a one-time purchase and you could use it until the product came to the end of life. Now it's subscription-based and you can use the subscription yearly. 

Customers can benefit from this new pricing model because it's expensive, and now with the subscription, they can budget for this.

What other advice do I have?

This is a product that I can recommend to others.

I would rate Microsoft Exchange a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Kauthar Yakub - PeerSpot reviewer
Program Manager at Tereta
Real User
Easy to set up and good for retrieving data but updates happen too frequently
Pros and Cons
  • "The initial setup is easy."
  • "When an update wants to come, it should just come maybe once or twice rather than having us deal with constant updating."

What is our primary use case?

I just use it to retrieve my data. I'm just mostly leveraging it to retrieve some archive data, so I haven't really used it on a more advanced level.

For example, I was changing my email, so I wanted to retrieve some data I had from the previous address. That was the only time I used Microsoft Exchange to retrieve my archive information. Aside from that, I don't think I've used it for any other use cases.

What is most valuable?

I haven't really used it for something advanced. Most of my use cases are just to retrieve my information. Microsoft Exchange is just a part of your Office package, so you just have it inbuilt. I really haven't used it much.

The initial setup is easy.

What needs improvement?

I've not really gone through the application. The only time I use it is when I want to retrieve particular emails that I had.

I really have issues with updates. When an update wants to come, it should just come maybe once or twice rather than having us deal with constant updating. If I have a company constantly updating me on additional features and everything, I get to the point that I just don't read the emails or classify them as junk. However, if I get an update maybe twice, I pay more attention. They need less frequent updates and reminders. 

For how long have I used the solution?

I've been using the solution for a year now. 

What do I think about the stability of the solution?

I can't speak to the stability as I haven't used it too much. 

What do I think about the scalability of the solution?

I haven't tested the scalability. Most of my applications that I just use for my own work. 

While it's used in the company, I just use it for my own personal purposes, such as retrieving email. 

How are customer service and support?

I've never reached out to support. 

When I was using Exchange, I didn't know how to initially use it when I wanted to use it to get to my data. To find out, I checked YouTube, and I got an idea of how to use it. It wasn't a problem for me.

Which solution did I use previously and why did I switch?

I have not used any other similar solution previously. 

How was the initial setup?

It's straightforward to set up. If you have your Office package, everything is straightforward.

What about the implementation team?

I did not need the assistance of a consultant or integrator during setup.

What's my experience with pricing, setup cost, and licensing?

This is a company product. I'm not in charge of licensing. I'm not sure what it would cost. 

What other advice do I have?

I'm not sure if I could recommend the solution as I haven't taken a deep dive into its functionality. I haven't done any advanced work with it. I've only ever retrieved my own data. 

I'd rate it five out of ten. I was able to achieve what I needed to, however, I haven't used it much. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Digital transformation director at Medmark
Real User
Beneficial communication tracking, reliable, and simple installation
Pros and Cons
  • "The most valuable features of Microsoft Exchange are its ease of use, and simplicity of communication, and we can track communications between teams."
  • "Microsoft Exchange could improve the price."

What is our primary use case?

We are using Microsoft Exchange for internal communication between teams.

How has it helped my organization?

Microsoft Exchange has helped our company stay organized in the workplace, it makes time more efficient.

What is most valuable?

The most valuable features of Microsoft Exchange are its ease of use, and simplicity of communication, and we can track communications between teams.

What needs improvement?

Microsoft Exchange could improve the price.

For how long have I used the solution?

I have been using Microsoft Exchange for approximately 10 years.

What do I think about the stability of the solution?

Microsoft Exchange is stable.

What do I think about the scalability of the solution?

I have found Microsoft Exchange scalable.

We have approximately 250 users using this solution.

How are customer service and support?

I have not contacted support from Microsoft.

Which solution did I use previously and why did I switch?

I have not used another solution previously. 

How was the initial setup?

The initial setup of Microsoft Exchange is straightforward. It did not take a lot of time.

What about the implementation team?

We have two to three people for the maintenance or support of Microsoft Exchange

What's my experience with pricing, setup cost, and licensing?

The price of Microsoft Exchange could improve. In Egypt, the price keeps increasing.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1415778 - PeerSpot reviewer
Associate Software Engineer at a tech vendor with 10,001+ employees
Real User
User-friendly, reliable and ever-evolving
Pros and Cons
  • "The best features are that Exchange is very customer-friendly, its interface is self-explanatory, it doesn't hang, and it keeps evolving."
  • "An improvement would be to combine Exchange and Teams so that emails, calls, and chats can be integrated into one window."

What is our primary use case?

I mainly use Exchange for exchanging emails.

What is most valuable?

The best features are that Exchange is very customer-friendly, its interface is self-explanatory, it doesn't hang, and it keeps evolving.

What needs improvement?

An improvement would be to combine Exchange and Teams so that emails, calls, and chats can be integrated into one window.

For how long have I used the solution?

I've been using this solution for a few years.

What do I think about the stability of the solution?

Exchange is stable.

What other advice do I have?

I would recommend Exchange to those considering using it, and I'd rate it nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1394319 - PeerSpot reviewer
Business Intelligence & Data Management Director at a manufacturing company with 10,001+ employees
Real User
Highly stable and scalable
Pros and Cons
  • "Microsoft Exchange is highly stable for the end-user systems. When we move to Office 365, it will be even more stable even. There's less administration required and it's very robust. We are really quite happy in using that."
  • "Microsoft Exchange could improve by being more secure. We are always looking to have more security."

What is our primary use case?

We are using Microsoft Exchange for collaboration but mainly for email.

What needs improvement?

Microsoft Exchange could improve by being more secure. We are always looking to have more security.

For how long have I used the solution?

I have been using Microsoft Exchange for approximately 20 years.

What do I think about the stability of the solution?

Microsoft Exchange is highly stable for the end-user systems. When we move to Office 365, it will be even more stable even. There's less administration required and it's very robust. We are really quite happy in using that.

What do I think about the scalability of the solution?

The stability can depend on the user's internet speed. If the speed is good then the solution can be scalable.

We have approximately 3,000 to 4,000 users using this solution.

What about the implementation team?

There are two to three people doing the maintenance of the Microsoft Exchange.

What's my experience with pricing, setup cost, and licensing?

We have had an enterprise license agreement for three years. We are always seeking more value for our money, the price could be reduced.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.