We have our own data center and infrastructure that we have Microsoft Exchange running. We use it mainly for email and file sharing.
Head of Channel Middle East & India at a computer software company with 1,001-5,000 employees
Highly performance, reliable, and broad file-sharing capabilities
Pros and Cons
- "The most valuable features of Microsoft Exchange are it is always online and has broad email and file-sharing capabilities."
- "Nothing is perfect, that's why I am giving Microsoft Exchange a nine."
What is our primary use case?
What is most valuable?
The most valuable features of Microsoft Exchange are it is always online and has broad email and file-sharing capabilities.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately 20 years.
What do I think about the stability of the solution?
Microsoft Exchange has little downtime, it is a solid platform. The performance is great.
Buyer's Guide
Microsoft Exchange
June 2025

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861,034 professionals have used our research since 2012.
What do I think about the scalability of the solution?
Microsoft Exchange is highly scalable.
How are customer service and support?
We have rarely needed to contact the support. However, when we did contact them through email they were responsive.
How was the initial setup?
The initial implementation of Microsoft Exchange is simple.
What about the implementation team?
The implementation of Microsoft Exchange is done on the server end, we have our IT department who takes care of it.
The solution is low maintenance, you only need to upgrade when needed.
What's my experience with pricing, setup cost, and licensing?
The price of Microsoft Exchange is reasonable.
What other advice do I have?
I would highly recommend this solution to others and this is because of its stability, scalability, and reasonable pricing.
I rate Microsoft Exchange a nine out of ten.
Nothing is perfect, that's why I am giving Microsoft Exchange a nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Director of technology alliances at a tech services company with 201-500 employees
Has all the calibration features you need
Pros and Cons
- "Exchange has helped us with encryption."
- "One thing for improvement would be to have an offline version of Exchange available for use if our connection goes down."
What is our primary use case?
My primary use case is for migrations, setting up hybrid identities, and integrating with other systems, for example, SharePoint.
How has it helped my organization?
Exchange has helped us with encryption.
What is most valuable?
Exchange has all the calibration features you need.
What needs improvement?
One thing for improvement would be to have an offline version of Exchange available for use if our connection goes down.
For how long have I used the solution?
I've been using this solution for fifteen to sixteen years.
What do I think about the stability of the solution?
This product is stable.
What do I think about the scalability of the solution?
Exchange is scalable.
What other advice do I have?
I would give this solution a rating of nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Buyer's Guide
Microsoft Exchange
June 2025

Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,034 professionals have used our research since 2012.
Director at a tech services company with 1-10 employees
Highly scalable, reliable, reasonably priced, and has good support
Pros and Cons
- "Support is very good."
- "If it was the same product, and slightly cheaper, that would be amazing."
What is our primary use case?
Microsoft Exchange is an email platform.
What is most valuable?
I am quite happy with this solution.
What needs improvement?
While this solution is cost-effective, in general, the price could be better. If it was the same product, and slightly cheaper, that would be amazing.
For how long have I used the solution?
I have been working with Microsoft Exchange for 15 years.
Historically, this solution was on-premises, and now it is cloud-based.
What do I think about the stability of the solution?
We have no issues with the stability of Microsoft Exchange.
What do I think about the scalability of the solution?
This is a highly scalable email platform.
We support 15,000 end-users for many different companies.
How are customer service and support?
Support is very good.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
Microsoft Exchange is a very well-priced solution.
Depending on their use case, they can purchase a variety of licenses.
What other advice do I have?
I would definitely recommend this solution.
I would rate Microsoft Exchange a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Manager at a tech services company with 11-50 employees
Stable, and it just works
Pros and Cons
- "It's very well integrated with OneDrive and Teams Calendar."
- "More AI features would be good."
What is our primary use case?
I just use it for email.
How has it helped my organization?
The security and compliance features have impacted our organization. We use multifactor authentication with mobile authentication for the first use on any PC or device. We also have a feature that requires re-authentication if you haven't logged in for a certain amount of time.
It's very well integrated with OneDrive and Teams Calendar. We are using Microsoft 365, so the integration is very good.
Until now, I think integration with the Copilot AI would be good.
What is most valuable?
I like its reliability. It's very stable, and it just works.
The events and meetings feature are the most beneficial for managing communications.
It is synchronized automatically with our organization's calendar, and everyone is aware of the event or meeting. We can meet in person or through Microsoft Teams.
What needs improvement?
More AI features would be good. For example, maybe AI could suggest sentences or enhancements to paragraphs while writing an email.
So, the CoPilot integrations could be further improved.
For how long have I used the solution?
I have been using it for about ten years now.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It is scalable. Scalability is one of the powerful features of all Microsoft products.
There are about 700 users in our organization who use Exchange.
Which solution did I use previously and why did I switch?
I used Mail Enable. The integration with the calendar. The other solution was a little bit hard.
How was the initial setup?
The initial setup was straightforward. The setup us not complex than it needs to be. It works smoothly.
I work with the on-premises version of Exchange. It is deployed across multiple locations.
What about the implementation team?
The deployment and maintenance part is covered by another team.
What other advice do I have?
Overall, I would rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: June 2025
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