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Mikaeil Beigpour - PeerSpot reviewer
Networks Administrator at Saipa
Real User
Dec 22, 2022
Good speed and very user-friendly observations
Pros and Cons
  • "The search tools are good."
  • "The solution could be more secure."

What is our primary use case?

Our company uses the solution to manage emails and accounts. 

What is most valuable?

The solution's speed is good. 

The search tools are good. 

Observations are very user friendly. 

What needs improvement?

The solution could be more secure. 

For how long have I used the solution?

I have been using the solution for ten years. 

Buyer's Guide
Microsoft Exchange
October 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
921,148 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How was the initial setup?

The setup is easy. 

What other advice do I have?

I rate the solution a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Emil Heinemann - PeerSpot reviewer
IT Manager at Cerberus IT Solutions
Real User
Top 10Leaderboard
Dec 10, 2022
Works well, offers easy access, and has helpful support
Pros and Cons
  • "It is stable."
  • "The only thing that could be improved is the pricing."

What is our primary use case?

We primarily use the solution for e-mail. That's pretty much what Exchange is built for, and it's very good at what it's built for. 

What is most valuable?

If you want to have an email system that works quite well and that allows you to be able to give easy access to everything from emails to checking calendars, that's basically 365.

It is stable. 

It can scale. 

Technical support is largely helpful.

What needs improvement?

The only thing that could be improved is the pricing. They could make it more competitive. The price is a lot. That said, the product works, which means you're kind of caught between two realities. You want to pay for something that works. You just don't want to pay too much. If they could get it to be more affordable, then they will have a greater uptake in users. All the people that are using G Suite, the free version, would likely actually move over to 365.

For how long have I used the solution?

I've been using the solution for over 15 years. 

What do I think about the stability of the solution?

This is a very stable product. There aren't bugs or glitches. It doesn't crash or freeze. It is reliable, and the performance is good.

What do I think about the scalability of the solution?

I'm happy with the scalability. 

We have about ten people using the solution in our company; however, our customers that we support number in the thousands. 

If we do get additional people, we will increase usage. 

How are customer service and support?

I've used Microsoft tech support quite a bit across various applications that they have available. Technical support is not bad. Once or twice you get a unique issue that's going to be difficult until you find someone that knows absolutely everything. However, for the most part, technical support is okay. It could be far worse.

How was the initial setup?

The setups vary in level of difficulty. I've worked with both simple and complex setups. 

I'm not sure exactly how long it takes to deploy. The time would depend on the size of the implementation. 

What about the implementation team?

I can handle the initial setup myself. 

What's my experience with pricing, setup cost, and licensing?

The solution could be less expensive. 

We can do monthly payments if we like; however, usually, we do a yearly subscription. 

What other advice do I have?

We've used on-premises and cloud deployments. In on-premises, we're likely one version behind. On the cloud, we are using the latest version.

I'd recommend the solution to others. Whenever, for example, I find someone using Google, I move them over to Exchange. 

I would rate the product eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Exchange
October 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
921,148 professionals have used our research since 2012.
Hardware Infrastructure Engineer at Newtech Technology
Real User
Top 20
Aug 18, 2025
Service improves convenience but needs faster reopening times
Pros and Cons
    • "Microsoft Exchange is a little bit difficult. The challenge lies in the cloud implementation."

    What is our primary use case?

    Email exchange is part of our operations. As a customer, I use email for communication.

    What is most valuable?

    Integration is crucial for data storing. Web data is handled effectively, and it's quite convenient.

    What needs improvement?

    Microsoft Exchange is a little bit difficult. The challenge lies in the cloud implementation.

    For how long have I used the solution?

    We have been using this system for almost more than five years.

    What do I think about the stability of the solution?

    The system is stable.

    Which solution did I use previously and why did I switch?

    We don't currently use a similar service platform as we developed our own system.

    What was our ROI?

    When discussing price, we usually inquire about ROI. While Microsoft Exchange is expensive, we see some return on investment.

    What other advice do I have?

    At this moment, we have not explored additional features. We do not utilize a shared calendar. I focus on scheduling, and we seldom use the shared calendar but share files instead. The system performance is quite satisfactory. I can provide a referral. On a scale of 1-10, I rate Microsoft Exchange a 6.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Partner Account Manager at Siav
    Real User
    Top 5Leaderboard
    Nov 24, 2024
    Facilitates agenda sharing, and integrates very well with Dynamics
    Pros and Cons
    • "The ability to share information, appointments, and agendas easily is the big value of Microsoft Exchange."
    • "Sometimes the client part generates some trouble. It can be very slow, though this might be related to our company's installation and configuration rather than the product itself."

    What is our primary use case?

    I use Microsoft Exchange for mailing, managing agendas, sharing contacts, and accessing the company directory. It integrates with Dynamics and project management tools to facilitate sharing information, appointments, and agendas.

    What is most valuable?

    The ability to share information, appointments, and agendas easily is the big value of Microsoft Exchange. It facilitates agenda sharing, and integrates very well with Dynamics, allowing seamless sharing of contacts and company directories. 

    As a user, I find it easy to use, with digital signature and certificates being straightforward. It also automatically updates, which is very convenient.

    What needs improvement?

    Sometimes the client part generates some trouble. It can be very slow, though this might be related to our company's installation and configuration rather than the product itself.

    For how long have I used the solution?

    I have been using Exchange for ten years.

    What do I think about the stability of the solution?

    From my perspective, as a user, it is stable and reliable.

    What do I think about the scalability of the solution?

    In the past, when I was a technician, we experienced scalability problems with older products, however, I don't think today's products have that kind of problem.

    How are customer service and support?

    I don't have direct access to Microsoft support. We have internal IT support that provides assistance.

    Which solution did I use previously and why did I switch?

    At my previous company, we used Exchange as well.

    How was the initial setup?

    I found Exchange already installed on my PC. It's a simple link, and I got access through the web.

    Which other solutions did I evaluate?

    We use GitHub and various other tools, however, primarily Exchange.

    What other advice do I have?

    I'm quite satisfied with the solution and the automation it offers. It is easy for me to understand and is quite stable.

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2126463 - PeerSpot reviewer
    Consultant at a consultancy with 11-50 employees
    Real User
    Aug 27, 2024
    Needs to offer better support services but is beneficial for managing emails
    Pros and Cons
    • "The tool's most valuable feature is associated with the fact that it stands out for being beneficial for managing emails."
    • "At the end of the day, the biggest area for improvement is having better and more knowledgeable support technicians."

    What is our primary use case?

    I use the solution in my company because it is an email system, and it can be hard to get by without one. I also use the tool for different companies and offer support for it. As a consultant, I support it for many different organizations. I use the tool across a whole bunch of different industries, so there are too many to name.

    What is most valuable?

    The tool's most valuable feature is associated with the fact that it stands out for being beneficial for managing emails.

    What needs improvement?

    At the end of the day, the biggest area for improvement is having better and more knowledgeable support technicians. Anytime I have to call in with issues about Microsoft Exchange, I know more about it than the consultants or some other people to whom Microsoft pays to offer support for the product.

    For how long have I used the solution?

    I have experience with Microsoft Exchange since it came into existence. I used to work at Microsoft, so I have been familiar with Microsoft Exchange when it was Microsoft BPOS. My company has a partnership with Microsoft.

    What do I think about the stability of the solution?

    Stability-wise, I rate the solution an eight out of ten.

    What do I think about the scalability of the solution?

    I am a small business person, so the tool's scalability is just fine.

    The tool is meant for small businesses.

    How are customer service and support?

    I rate the technical support a zero out of ten.

    How would you rate customer service and support?

    Negative

    Which solution did I use previously and why did I switch?

    I don't see any differences between Microsoft Exchange and some other email applications I have used. Microsoft Exchange is just a tool. The biggest I see in Microsoft Exchange is that it is much easier to access it through multiple platforms.

    What was our ROI?

    There is no ROI from the use of the tool in my company. It is a required piece of tool for business. I can have a functionality-related discussion about the tool that I need to run the business. The tool's ROI discussion is kind of moot for me.

    What's my experience with pricing, setup cost, and licensing?

    The solution's pricing is fine. There are not many options out there, so it is not fair to rate the tool's pricing on a scale of one to ten. I do think the tool offers value for money.

    What other advice do I have?

    The security and compliance features impacted our organization to a minimal extent because we use third-party products for most of such stuff.

    Speaking about the tool's integration capabilities with other software, I would say that they vary a lot, so some things are good, while some areas are challenging.

    I utilize the mobile access features of the tool all the time.

    Speaking about the tool's productivity, I would say it is the number one email platform in the world. The product works just fine. It does what I need it to do. The only time I get frustrated is when it breaks down or doesn't do things the way it is supposed to and when the support people are unable to assist me.

    As I support Microsoft Exchange for many people, I can recommend it to others.

    When the tool is working just fine, it is a great product. When it breaks and I cannot get it working the way it is supposed to, it is bad.

    I rate the tool a five out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Roymell Santos - PeerSpot reviewer
    ICT Officer at Intelligent Skincareinc Inc.
    Real User
    Jul 30, 2024
    Has efficient calendar-sharing capability and a knowledgeable technical support team
    Pros and Cons
    • "It integrates well with other tools."
    • "We are not able to use Microsoft Teams due to connection issues. Thus, the product integration with Teams could be improved."

    What is our primary use case?

    We mainly use the solution for our company email communications.

    What is most valuable?

    The platform is easy to use as it is integrated with Microsoft. We can easily share work files with other employees. 

    What needs improvement?

    We are not able to use Microsoft Teams due to connection issues. Thus, the product integration with Teams could be improved.

    For how long have I used the solution?

    We have been using Microsoft Exchange for about seven months.

    What do I think about the stability of the solution?

    The product is stable. 

    What do I think about the scalability of the solution?

    We have 73 Microsoft Exchange users in our organization. It is scalable. 

    How are customer service and support?

    We contacted the technical support team for the migration. They responded immediately to our concerns and were knowledgeable.

    Which solution did I use previously and why did I switch?

    We used Google Workspace before migrating to Exchange. We switched to Exchange as it was already integrated with Microsoft Office and didn't require paying for a separate license.

    How was the initial setup?

    The setup was not very complex. It took about one to two weeks to migrate all our end-user accounts.

    What other advice do I have?

    The platform's calendar-sharing capability is useful. It integrates well with other tools. 

    I recommend it to others. It has many security features and is integrated with Microsoft Office, making it cost-effective. I rate it a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Zülfikar Erdem - PeerSpot reviewer
    IT Support Specialist at Wagner Kablo A.S.
    Real User
    Mar 11, 2024
    Easy-to-install platform with valuable collaboration features
    Pros and Cons
    • "The technical support services are good."
    • "The platform could be more user-friendly."

    What is our primary use case?

    We use the platform to facilitate email traffic, file transfer, security services, and rule policies.

    What is most valuable?

    Microsoft Exchange is a user-friendly product with efficient features for mail services and DNS registration.

    What needs improvement?

    The platform could be more user-friendly.

    For how long have I used the solution?

    We have been using Microsoft Exchange for three years.

    What do I think about the stability of the solution?

    The service is stable. I rate the stability a nine out of ten.

    What do I think about the scalability of the solution?

    We have 132 Microsoft Exchange users in our organization. It has a good scalability.

    How are customer service and support?

    The technical support services are good. The team answers the tickets immediately.

    How was the initial setup?

    The product is easy to install and deploy. The development steps included creating DNS records, followed by synchronizing with the Active Directory and facilitating user logins.

    What about the implementation team?

    We implemented the platform with the help of our in-house team.

    What's my experience with pricing, setup cost, and licensing?

    Microsoft Exchange is an inexpensive application.

    What other advice do I have?

    The product, Microsoft Exchange, has significantly impacted our team's collaboration by utilizing hybrid directory functionality. We can integrate it with Teams, Calendar, and SharePoint providing simultaneous access for the users. It has effective calendar functionality improving scheduling efficiency. It offers various security-level templates, allowing administrators to tailor security policies based on specific organizational needs.

    It is a stable service. It has a knowledgeable technical support team as well. I rate it a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Security Manager at Yarix S.r.l.
    Real User
    Aug 18, 2023
    Provides seamless integration with other Microsoft products and good graphical interface
    Pros and Cons
    • "I find the Outlook client very valuable. It allows me to connect to the Exchange Server and send and receive emails easily. The graphical interface is user-friendly and has a good look and feel."
    • "I would like to see the search capability of the Outlook client improved"

    What is our primary use case?

    The main use cases are sending and receiving emails, managing calendars, scheduling meetings, and integrating with Microsoft Teams.

    What is most valuable?

    I find the Outlook client very valuable. It allows me to connect to the Exchange Server and send and receive emails easily. The graphical interface is user-friendly and has a good look and feel. 

    Additionally, I appreciate its seamless integration with other Microsoft solutions like Teams and To-Do.

    What needs improvement?

    I would like to see the search capability of the Outlook client improved. I would like to be able to search emails by date, sender, recipient, or attachment.

    For how long have I used the solution?

    I have been using this solution for more the ten years. We use the latest version. It's the cloud version of the Microsoft 365 solution that includes the Exchange Server. So, we use the latest solution provided by Microsoft in their cloud environment.

    What do I think about the stability of the solution?

    I would rate the stability a ten out of ten. 

    What do I think about the scalability of the solution?

    It is quite scalable when it comes to Microsoft products. I would rate the scalability a ten out of ten. 

    We all use this solution in our organization. 

    How are customer service and support?

    We have often contacted customer service and support. It's a widely used product around the world. We often turn to community resources. When we are not able to solve a problem we contact our system integrator.  

    Which solution did I use previously and why did I switch?

    We switched to Microsoft because Exchange is the most integrated with other Microsoft products.

    How was the initial setup?

    If you're using Microsoft 365, it's very easy to setup since Microsoft manages most of it. You simply configure your clients to connect to the Microsoft server using your credentials. 

    For on-premises solutions, it's a bit more complex as you need to set up and configure servers. You also have to manage roles and permissions, which is not required for the cloud solution.

    The setup time can vary. For a small environment, it can take a day or less, especially if you're using a cloud solution like Microsoft 365. However, for larger deployments, there's additional work involved in configuring and optimizing the system.

    Many users prefer Microsoft 365 as a cloud solution, which is easy to set up. However, there are still users who opt for on-premises solutions, which require more setup and management. Some are transitioning from on-premises to the cloud for better flexibility and management.

    What about the implementation team?

    We require a few people for the maintenance of the solution. It's easy to manage. We have one dedicated technician.

    What's my experience with pricing, setup cost, and licensing?

    For the cloud version, we have to pay. On-premises versions include some licensing, like Office 365 packages. There are variations.

    The pricing is reasonable. It's not too expensive. It's comparable to Google, but Google offers fewer features.

    Which other solutions did I evaluate?

    We considered Linux-based products and Google products. 

    What other advice do I have?

    Overall, I would rate the solution a ten out of ten. 

    I surely recommend Exchange. The recommendation is to manage the change process correctly, such as the access system, MFA, password change policy, and complex passwords. You should also use Microsoft's email anti-malware solution to resolve issues and avoid phishing campaigns. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    CTO at Numo Capital Holdings
    Real User
    May 3, 2023
    A highly scalable solution that offers multiple functionalities to its users
    Pros and Cons
    • "It is a very stable tool...It is a very scalable tool."
    • "In terms of Microsoft Exchange, I think maybe what can be done is to make it more user-friendly."

    What is our primary use case?

    We use the solution in our company for emails, calendars, requests, and tasks.

    What is most valuable?

    The exchange of emails is its most valuable feature.

    What needs improvement?

    I'm a user for the time being. I'm not an administrator who is managing the server. I was an administrator fifteen years ago. But today, I'm just a simple user using the solution for emails.

    We had an antivirus like Sophos to secure our network. In terms of Microsoft Exchange, I think maybe what can be done is to make it more user-friendly. Also, Microsoft should make it more like a web version.

    For how long have I used the solution?

    I have been using Microsoft Exchange for a very long time. Currently, we are on the cloud version.

    What do I think about the stability of the solution?

    It is a very stable tool.

    What do I think about the scalability of the solution?

    It is a very scalable tool. In my last company, the solution had more than five thousand users. Now, thirty users use the solution. Considering the upcoming year, there are no plans to increase its usage.

    How are customer service and support?

    I am not seeking any help from technical support because we speak with our own technical staff.

    How was the initial setup?

    As a user, we don't get involved in the setup process. We need to connect it using the email address. It takes a minute to deploy it. I can do the deployment by myself.

    What's my experience with pricing, setup cost, and licensing?

    Since my company is on Microsoft Cloud, we pay for the licenses per user. Compared to volume licensing, I would say the present licensing cost is not expensive.

    What other advice do I have?

    I recommend others planning to use the solution to use it. I rate the overall solution a ten out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Business manager at Tata Communications Ltd
    Real User
    Apr 28, 2023
    A great tool that adds new features regularly and provides a good ROI
    Pros and Cons
    • "Technical support is good."
    • "The cost could be cheaper."

    What is our primary use case?

    We wanted to centralize email to a specific server. We needed to manage the Exchange from one place and centralized everything. We chose Office 365 for all of our mailboxes, and the emails run through Exchange. With one click, we can access all of Microsoft's products.

    What is most valuable?

    Everything is good.

    New features come in regularly.

    It helps users communicate effectively with outside parties.

    The whole Microsoft Team has created a great tool that has helped improve our capabilities and productivity. We use the solution daily.

    Technical support is good.

    We have witnessed an ROI.

    The solution is stable.

    It can scale well. 

    What needs improvement?

    The solution is serving the purposes we have. 

    The cost could be cheaper. 

    For how long have I used the solution?

    I've been using the solution for 13 or 14 years. 

    What do I think about the stability of the solution?

    The stability is fine. There have only been one or two incidents where Exchange did not work. However, for the most part, it is issue-free. There are no bugs or glitches. 

    What do I think about the scalability of the solution?

    We currently have 12,000 mailboxes that leverage this solution. 

    The solution is scalable. It is very easy to expand usage. 

    We do not have plans to increase usage at this time. 

    How are customer service and support?

    Technical support is fine. We haven't had issues with them. We've found them helpful. 

    How was the initial setup?

    The initial setup of the solution is okay. It depends on the level of knowledge of the people setting it up. I found it easy since I have past experience. It needs to be implemented with people with past experience. It is easy to upgrade.

    The time it takes to deploy depends on the number of mailboxes. 

    We have a team that handles deployment and maintenance. We manage the solution for ourselves and sometimes for our clients. 

    What about the implementation team?

    We are able to handle the implementation ourselves. I'm quite comfortable with the process and can do it myself. It does take a certain level of knowledge.

    What was our ROI?

    I have witnessed ROI while using the solution. It has good value for money. However, it depends on the use case. It's a journey for every organization. Each business might witness a different ROI across a different amount of time. 

    What's my experience with pricing, setup cost, and licensing?

    The pricing model is a bit costly. They should work to lower the cost for the Indian market.

    We pay for the solution yearly.

    What other advice do I have?

    We're a Microsoft partner. 

    We are using the latest version of the solution. I'm not sure which version number we are on. We migrated from on-premises to the cloud three or four years ago. 

    We are a telecom service provider and have integrated Microsoft with a variety of products. It also integrates with mobile. It allows us to provide multiple services, including control and command centers. 

    Technology is moving fast in this space, and there are more service providers out there. Many people are beginning to look at Google as an alternative. However, I've used Exchange for the last 14 years, and I am very familiar with it. Still, others are coming up fast, and more competition is on the horizon.

    I'd rate the solution nine out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.
    Updated: October 2026
    Buyer's Guide
    Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.