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Roymell Santos - PeerSpot reviewer
ICT Officer at Intelligent Skincareinc Inc.
Real User
Top 5Leaderboard
Has efficient calendar-sharing capability and a knowledgeable technical support team
Pros and Cons
  • "It integrates well with other tools."
  • "We are not able to use Microsoft Teams due to connection issues. Thus, the product integration with Teams could be improved."

What is our primary use case?

We mainly use the solution for our company email communications.

What is most valuable?

The platform is easy to use as it is integrated with Microsoft. We can easily share work files with other employees. 

What needs improvement?

We are not able to use Microsoft Teams due to connection issues. Thus, the product integration with Teams could be improved.

For how long have I used the solution?

We have been using Microsoft Exchange for about seven months.

Buyer's Guide
Microsoft Exchange
June 2025
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What do I think about the stability of the solution?

The product is stable. 

What do I think about the scalability of the solution?

We have 73 Microsoft Exchange users in our organization. It is scalable. 

How are customer service and support?

We contacted the technical support team for the migration. They responded immediately to our concerns and were knowledgeable.

Which solution did I use previously and why did I switch?

We used Google Workspace before migrating to Exchange. We switched to Exchange as it was already integrated with Microsoft Office and didn't require paying for a separate license.

How was the initial setup?

The setup was not very complex. It took about one to two weeks to migrate all our end-user accounts.

What other advice do I have?

The platform's calendar-sharing capability is useful. It integrates well with other tools. 

I recommend it to others. It has many security features and is integrated with Microsoft Office, making it cost-effective. I rate it a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Emil Heinemann - PeerSpot reviewer
IT Manager at Cerberus IT Solutions
Real User
Works well, offers easy access, and has helpful support
Pros and Cons
  • "It is stable."
  • "The only thing that could be improved is the pricing."

What is our primary use case?

We primarily use the solution for e-mail. That's pretty much what Exchange is built for, and it's very good at what it's built for. 

What is most valuable?

If you want to have an email system that works quite well and that allows you to be able to give easy access to everything from emails to checking calendars, that's basically 365.

It is stable. 

It can scale. 

Technical support is largely helpful.

What needs improvement?

The only thing that could be improved is the pricing. They could make it more competitive. The price is a lot. That said, the product works, which means you're kind of caught between two realities. You want to pay for something that works. You just don't want to pay too much. If they could get it to be more affordable, then they will have a greater uptake in users. All the people that are using G Suite, the free version, would likely actually move over to 365.

For how long have I used the solution?

I've been using the solution for over 15 years. 

What do I think about the stability of the solution?

This is a very stable product. There aren't bugs or glitches. It doesn't crash or freeze. It is reliable, and the performance is good.

What do I think about the scalability of the solution?

I'm happy with the scalability. 

We have about ten people using the solution in our company; however, our customers that we support number in the thousands. 

If we do get additional people, we will increase usage. 

How are customer service and support?

I've used Microsoft tech support quite a bit across various applications that they have available. Technical support is not bad. Once or twice you get a unique issue that's going to be difficult until you find someone that knows absolutely everything. However, for the most part, technical support is okay. It could be far worse.

How was the initial setup?

The setups vary in level of difficulty. I've worked with both simple and complex setups. 

I'm not sure exactly how long it takes to deploy. The time would depend on the size of the implementation. 

What about the implementation team?

I can handle the initial setup myself. 

What's my experience with pricing, setup cost, and licensing?

The solution could be less expensive. 

We can do monthly payments if we like; however, usually, we do a yearly subscription. 

What other advice do I have?

We've used on-premises and cloud deployments. In on-premises, we're likely one version behind. On the cloud, we are using the latest version.

I'd recommend the solution to others. Whenever, for example, I find someone using Google, I move them over to Exchange. 

I would rate the product eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Exchange
June 2025
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,034 professionals have used our research since 2012.
Mahmoud Mawad - PeerSpot reviewer
IT network admin at GASCO
Real User
Secure, scalable, and helpful support
Pros and Cons
  • "One of the most valuable features of Microsoft Exchange is its security."
  • "Microsoft Exchange is highly stable. However, after receiving some updates it can be unstable."

What is our primary use case?

We are using Microsoft Exchange mainly for the email system for my company and other companies I work for.

What is most valuable?

One of the most valuable features of Microsoft Exchange is its security.

For how long have I used the solution?

I have been using Microsoft Exchange for seven years.

What do I think about the stability of the solution?

Microsoft Exchange is highly stable. However, after receiving some updates it can be unstable. 

What do I think about the scalability of the solution?

The scalability of Microsoft Exchange is good but it depends on the license.

We have approximately 4,000 users using the solution.

How are customer service and support?

We had to contact support from Microsoft when there was a critical update that we needed to have which fixed some issues we were having.

I rate the support from Microsoft Exchange a five out of five.

How was the initial setup?

The initial setup of Microsoft Exchange is complex. It contains a lot of components that have to be configured perfectly together. After the installation, it works well. It took us two weeks to migrate from one release to another.

What about the implementation team?

I did the implementation of Microsoft Exchange in my company. We have a team of three people that do the maintenance and support for the solution.

What's my experience with pricing, setup cost, and licensing?

Microsoft Exchange itself does not require a license, but users who will have mailboxes will require a license. It depends on the number of users to choose which license. If you exceed 2,000 mailboxes, it's preferable to get the enterprise license.

What other advice do I have?

Many people when they upgrade their mailing system choose Microsoft Exchange.

I rate Microsoft Exchange a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Dilip Telang - PeerSpot reviewer
Director, Talent Acquisition & Staffing at Conduent (formerly Xerox Services)
Real User
Reliable, enterprise-friendly, and well-known
Pros and Cons
  • "The product can scale."
  • "The solution could be more user-friendly."

What is our primary use case?

I use the solution mainly for emails and arranging schedules, calendars, et cetera.

What is most valuable?

It is enterprise-friendly, and many organizations use it.

The product can scale.

It’s stable and reliable.

What needs improvement?

The solution could be more user-friendly. It could always be more scalable and have a better UI.

For how long have I used the solution?

I’ve used the solution for many, many years.

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches, and it doesn’t crash or freeze.

What do I think about the scalability of the solution?

It is a scalable product. You can expand it.

I can’t say how many people in our organization use it.

How are customer service and support?

We have our own internal support if we run into technical issues. I’ve never dealt with their technical support services.

Which solution did I use previously and why did I switch?

We did not use a different solution previously.

How was the initial setup?

I wasn’t a part of the installation. I can’t speak to how it goes.

What's my experience with pricing, setup cost, and licensing?

Our IT handles the licensing process. I don’t have visibility into pricing.

What other advice do I have?

We use an enterprise version.

I’d recommend the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Venkat Narayanan - PeerSpot reviewer
Senior Manager - Delivery Excellence,Risk & Compliance at Tata Consultancy
Real User
User-friendly, high performance, and simple installation
Pros and Cons
  • "Microsoft Exchange has good performance and is user-friendly."
  • "Microsoft Exchange could improve by adding artificial intelligence."

What is our primary use case?

Microsoft Exchange is used as a collaboration platform.

What is most valuable?

Microsoft Exchange has good performance and is user-friendly. 

What needs improvement?

Microsoft Exchange could improve by adding artificial intelligence.

For how long have I used the solution?

I have used Microsoft Exchange within the last 12 months.

What do I think about the scalability of the solution?

70 percent of our company is using Microsoft Exchange. We have plans to increase our usage. We have a large company.

How are customer service and support?

We have internal support for Microsoft Exchange, it is rare for an issue to reach Microsoft technical support.

Which solution did I use previously and why did I switch?

I was using Lotus Notes previously to Microsoft Exchange.

How was the initial setup?

The initial setup of east to do for Microsoft Exchange.

What about the implementation team?

Our IT department did the implementation of Microsoft Exchange.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Partner Account Manager at Siav
Real User
Top 10
Facilitates agenda sharing, and integrates very well with Dynamics
Pros and Cons
  • "The ability to share information, appointments, and agendas easily is the big value of Microsoft Exchange."
  • "Sometimes the client part generates some trouble. It can be very slow, though this might be related to our company's installation and configuration rather than the product itself."

What is our primary use case?

I use Microsoft Exchange for mailing, managing agendas, sharing contacts, and accessing the company directory. It integrates with Dynamics and project management tools to facilitate sharing information, appointments, and agendas.

What is most valuable?

The ability to share information, appointments, and agendas easily is the big value of Microsoft Exchange. It facilitates agenda sharing, and integrates very well with Dynamics, allowing seamless sharing of contacts and company directories. 

As a user, I find it easy to use, with digital signature and certificates being straightforward. It also automatically updates, which is very convenient.

What needs improvement?

Sometimes the client part generates some trouble. It can be very slow, though this might be related to our company's installation and configuration rather than the product itself.

For how long have I used the solution?

I have been using Exchange for ten years.

What do I think about the stability of the solution?

From my perspective, as a user, it is stable and reliable.

What do I think about the scalability of the solution?

In the past, when I was a technician, we experienced scalability problems with older products, however, I don't think today's products have that kind of problem.

How are customer service and support?

I don't have direct access to Microsoft support. We have internal IT support that provides assistance.

Which solution did I use previously and why did I switch?

At my previous company, we used Exchange as well.

How was the initial setup?

I found Exchange already installed on my PC. It's a simple link, and I got access through the web.

Which other solutions did I evaluate?

We use GitHub and various other tools, however, primarily Exchange.

What other advice do I have?

I'm quite satisfied with the solution and the automation it offers. It is easy for me to understand and is quite stable.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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MohamedAbdallah - PeerSpot reviewer
Head Section of Projects Development at CAPMAS
Real User
Good functionality, good integration, and helps make email very accessible
Pros and Cons
  • "The exchange functionalities are good."
  • "I'd like the archiving process to be faster."

What is our primary use case?

We primarily use the solution for email and passing on information between the company's user base.

What is most valuable?

The exchange functionalities are good. It helps ensure information is accessible and can move between people in the company. The exchange of email is very easy.

The integration is very good.

The Microsoft visuals are very helpful. 

We're able to work on SQL servers with no issues. 

What needs improvement?

I can't say there are any missing features. 

I'd like the archiving process to be faster. 

They could offer better performance and enhancements throughout the product. 

For how long have I used the solution?

I've been using Microsoft for 15 years. 

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. It is reliable. I'd rate the overall stability eight out of ten. 

What do I think about the scalability of the solution?

It is a scalable product. A company would have no issues if it needed to expand. 

The solution is mainly used by all end-users. Everyone in the company has it. That's about 1,500 users.

How are customer service and support?

I have never reached out to technical support.

Which solution did I use previously and why did I switch?

I have never worked with other similar products. 

How was the initial setup?

Others work on the deployment and configuration process. I did not take part in the implementation process. 

I have five colleagues that handle all aspects of Microsoft maintenance, including any needed maintenance for Exchange. One is an admin on Exchange. The others handle other Microsoft products.

What other advice do I have?

I am using the latest version of the solution. 

I'm an end-user. As an end-user, the solution works well to the point I don't really know it's there. My company is a Microsoft customer. 

I'd rate the solution eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Md. Ariful Islam - PeerSpot reviewer
Sr. Software Engineer at উপায় (UCB Fintech Company Limited)
Real User
The best feature is single sign-on access
Pros and Cons
  • "Exchange's best feature is single sign-on access using the Microsoft Identity framework."
  • "The security features could be improved. There should be a better policy management system."

What is our primary use case?

Exchange is an email solution. 

What is most valuable?

Exchange's best feature is single sign-on access using the Microsoft Identity framework. 

What needs improvement?

The security features could be improved. There should be a better policy management system. 

For how long have I used the solution?

I have used Exchange for the last 12 years.

What do I think about the stability of the solution?

Exchange is 100% stable.

What do I think about the scalability of the solution?

Exchange is 100% scalable. More than 100 of my customers use Microsoft Exchange, and some of the larger ones have more than 10,000 users.

How are customer service and support?

We are a service provider, so we provide the first and second tiers of support. If we cannot solve the issue, we escalate to Microsoft premier support. My clients are happy with the Microsoft team. 

How was the initial setup?

When I started using Microsoft Exchange, I found it to be complex. It's much easier now that I understand the architecture. Microsoft Exchange can be deployed on-premises, but it is also excellent as a cloud solution. 

The deployment time depends on the customer. A greenfield deployment typically takes around two weeks. It might take one or two months if you need to migrate accounts and data. 

What other advice do I have?

I rate Microsoft Exchange 10 out of 10. I always recommended customers go with the Microsoft email solution, either on-premises Exchange or Microsoft Office 365. You can also go for the hybrid. I suggest Microsoft 365 or Microsoft Exchange for their collaboration and communication solutions.

Speaker 2:

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.