Exchange is an email solution. It is widely used in our organization.
General Manager - IT at a comms service provider with 10,001+ employees
It's a robust system that's suitable for a large enterprise environment
Pros and Cons
- "Exchange is a robust system that is well suited for an enterprise environment. It's always up, and we hardly face any technical issues. Exchange has a web interface and integrates perfectly with Microsoft Outlook. This web interface can be easily used to change the passwords from the domain controllers."
- "Exchange is a robust system that is well suited for an enterprise environment."
- "Microsoft needs to make some modifications to meet the current needs of the environment. For example, they need to add more cell service features because people work from home during the pandemic, and certain elements should be available as a mobile service."
- "Microsoft needs to make some modifications to meet the current needs of the environment."
What is our primary use case?
What is most valuable?
Exchange is a robust system that is well suited for an enterprise environment. It's always up, and we hardly face any technical issues. Exchange has a web interface and integrates perfectly with Microsoft Outlook. This web interface can be easily used to change the passwords from the domain controllers.
What needs improvement?
Microsoft needs to make some modifications to meet the current needs of the environment. For example, they need to add more cell service features because people work from home during the pandemic, and certain elements should be available as a mobile service.
For how long have I used the solution?
I've been using Exchange for many years now.
Buyer's Guide
Microsoft Exchange
October 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
921,148 professionals have used our research since 2012.
What do I think about the stability of the solution?
Microsoft Exchange is highly stable.
What do I think about the scalability of the solution?
You can scale it horizontally by adding several servers behind the load balancer if you want. We have more than 20,000 users.
How are customer service and support?
We contacted Microsoft about an issue a while back, but it was so long ago, I can't remember what the problem was.
How was the initial setup?
Installing Microsoft Exchange is straightforward. The conversion takes time, but the installation itself takes less than two hours. The total deployment time depends on what you want to do, i.e., how many servers you want to configure, the structure of your domain controllers, etc. We have four team members for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
We have an enterprise agreement with a five-year contract.
What other advice do I have?
I rate Microsoft Exchange eight out of 10. Exchange has a cloud solution also, so depending on the count of users, you can decide whether to use the on-premise or cloud version.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Architecture Director at a energy/utilities company with 10,001+ employees
We're confident in the solution because the support is always there for us
Pros and Cons
- "Exchange's interface is good. All of our engineers like it and are accustomed to using it."
- "We have always used Exchange, that's a strategic choice for our company, and we are confident in Microsoft because their support is always there for us."
- "The main problem with Microsoft products is that we're constantly required to install patches and fixes."
What is most valuable?
Exchange's interface is good. All of our engineers like it and are accustomed to using it.
What needs improvement?
The main problem with Microsoft products is that we're constantly required to install patches and fixes. In fact, Microsoft frequently publishes, which is in itself a guarantee of quality, security updates especially for the OS that we are forced to apply. The problem is, this causes us to do a lot of testing before we go into production to make sure that our systems continue to function properly.
For how long have I used the solution?
I've worked as an administrator of Microsoft Exchange for five years.
What do I think about the stability of the solution?
We haven't identified any serious problems with Exchange.
How are customer service and support?
We have always used Exchange. That's a strategic choice for our company. We are confident in Microsoft because their support is always there for us.
How was the initial setup?
The setup was easy. When we first deployed Exchange, we had some guidance from Microsoft, but now our engineers use it effortlessly.
What other advice do I have?
I rate Microsoft Exchange eight out of 10. I hope Microsoft will continue to support the on-premises versions of their products because they are increasingly orienting themselves toward Exchange in the cloud. Unfortunately, cloud services are unavailable here in Nigeria.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Exchange
October 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
921,148 professionals have used our research since 2012.
Owner at a tech services company with 11-50 employees
More mature than competing solutions but it has trouble integrating with other operating systems
Pros and Cons
- "I find Exchange's basic mail features to be highly valuable."
- "The calendar integration in Exchange is not that great. The email features are okay, but it doesn't integrate well with the calendar and appointments, especially Zoom appointments. It integrates fine with Microsoft Teams, but Zoom is a challenge."
What is most valuable?
I find Exchange's basic mail features to be highly valuable.
What needs improvement?
The calendar integration in Exchange is not that great. The email features are okay, but it doesn't integrate well with the calendar and appointments, especially Zoom appointments. It integrates fine with Microsoft Teams, but Zoom is a challenge.
Maybe the problems with integration are Apple's fault. The calendar doesn't integrate well with Apple's iOS. When I make appointments in Outlook, they don't necessarily transfer to the Apple Watch or the iPhone. If a meeting is canceled or rescheduled, it doesn't pick up at all. It's still showing appointments that were canceled months ago.
For how long have I used the solution?
I've been using Microsoft Exchange for seven or eight years.
What do I think about the stability of the solution?
Microsoft Exchange's stability is okay. I'm about the jinx it, but it seems fine. I'm not really having problems with it, and I've got over 200,000 emails.
How are customer service and support?
I've contacted Microsoft support. They're overseas in India, I think. They usually solve the problem but not quickly. Sometimes it takes a while. I even let them access the computer remotely, and they do whatever. I would rate them average. They're okay but not great. It takes more time than necessary, it seems.
Which solution did I use previously and why did I switch?
I still use Gmail, but I don't use it much. I'm not that impressed. Gmail isn't robust enough. I use the integrated mailbox for iPhone. It's okay but not great. Outlook is the best, but it could be better.
What's my experience with pricing, setup cost, and licensing?
I pay about $100 for a license, but I'm a single owner.
What other advice do I have?
I'd rate Exchange seven out of 10. It has challenges with integration, whether it be through Android or Apple. We've been heavily using Zoom and Microsoft Teams this year, and that hasn't been great. It's passable. At the same time, I would give iOS Mail only a five or six, but then again, it's straightforward. It doesn't propose to do much else. The nice thing about iOS Mail is that you don't have to sift through different accounts. They all come up in the sandbox, which is cool. That's helpful for work.
If you're using Microsoft Exchange, make sure you have technical support. You need someone to call if you have problems. I pay for a technical support license from Microsoft.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Pleasant desktop interface, great support, and reliable
Pros and Cons
- "I find the desktop version of Microsoft Exchange looks better than the online version. You can make it a white background. You might be able to make the online background white, but I have no idea how to do that. I know how to do it only on the desktop version"
- "Microsoft support is very good."
- "The desktop version of Microsoft Exchange receives emails a little slower than the online version."
What is our primary use case?
I am using Microsoft Exchange for emails. For example, here's my email address, call me, or email me and I'll email you. I don't use it for any marketing emails.
What is most valuable?
I find the desktop version of Microsoft Exchange looks better than the online version. You can make it a white background. You might be able to make the online background white, but I have no idea how to do that. I know how to do it only on the desktop version
What needs improvement?
The desktop version of Microsoft Exchange receives emails a little slower than the online version.
For how long have I used the solution?
I have used Microsoft Exchange within the last 12 months.
What do I think about the stability of the solution?
The stability of the solution is good.
What do I think about the scalability of the solution?
I haven't run into any scalability problems. However, I've run into several large multinational companies that I know do run into issues, and they have to merge two separate something together.
How are customer service and support?
Microsoft support is very good. I did recently have an issue the other day. The solution was asking me for my password, and I put it in and it didn't recognize it, and I was getting really frustrated. I called Microsoft support, spoke to a person, they had me download a tool,- for data checking, and it fixed it. Whatever it did, it fixed the problem. I had a good experience.
They are responsive and helpful, if you're only one user and not their biggest customer, they still give you good support.
How was the initial setup?
I have implemented the solution for my system and it is easy. I have not done so for a company. I just download it and run it, that is all.
What's my experience with pricing, setup cost, and licensing?
I have Outlook 365 Professional, and Exchange comes in the bundle with other solutions, such as Word and OneDrive. I pay for the use of the bundle monthly and I can imagine if you are a company with many licenses the pricing model would be a lot different.
What other advice do I have?
I do not see Microsoft having any competition in the market. They appear to be dominating.
I rate Microsoft Exchange a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head Of Information Technology at a insurance company with 201-500 employees
Integrates well, easy to use, but stability needs improvement
Pros and Cons
- "Microsoft Exchange is a powerful solution, it can easily integrate with Active Directory and other business applications, it does not require any training, it is flexible and simple to use, and when comparing Microsoft Exchange to other solutions, such as Lotus Note, it is more straightforward for business."
- "From a reliability perspective, they need to improve the search engine, it is not very powerful."
What is our primary use case?
We use Microsoft Exchange on a daily basis for our business. However, we are moving to Office 365, which means that this will be available on the cloud. This is also a part of the Microsoft enterprise agreement. We receive a lot of other support applications along with Exchange. For example, Teams is included and integrates seamlessly, and we can do many functions, such as schedule meetings.
How has it helped my organization?
We use Microsoft Exchange on a daily basis and it helping our business, we are able to integrate easily with many of our business applications.
What is most valuable?
Microsoft Exchange is a powerful solution. It can easily integrate with Active Directory and other business applications. It does not require any training, it is flexible and simple to use. When comparing Microsoft Exchange to other solutions, such as Lotus Note, it is more straightforward for business.
What needs improvement?
From a reliability perspective, they need to improve the search engine, it is not very powerful.
The security is not the best, it is not able to filter some of the spam and malware emails that pass through no matter what security protocols that we have set. Recently we had two incidents where we had to stop the business for one day. I am not sure if it is a problem with our implementation, or is it a problem with something else.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately four years.
What do I think about the stability of the solution?
There are some difficulties with the Microsoft Exchange application. For example, it sometimes gets frozen and we have not determined the cause. When frozen we need to close it, and then again open it again. It takes a while to reload the application if the volume is high and when I have many emails. They need to improve on stability.
Many solutions have bugs and glitches and I do not think Microsoft can help it, it is a huge package and there are updates frequently. However, if one was to implement all the standard policies the bugs would be fewer. If I do not implement a certain standard Microsoft Exchange policy, then it should stop me. It should not allow me to do certain operations that would put me at risk. There should be fewer manual controls to prevent improper configuration.
What do I think about the scalability of the solution?
The solution is scalable. We have approximately 300 users using the solution and there are some companies that have 10,000 users.
How are customer service and technical support?
The support for Microsoft is very good.
How was the initial setup?
The installation process was straightforward. There were not that many difficulties.
What's my experience with pricing, setup cost, and licensing?
We are currently using enterprise licenses for the solution. They are different pricing models available. There are individual, cloud-based, and enterprise licenses all with different pricing models. Typically, the larger the number of users, the lesser the price. For small to medium companies like us, we feel it is expensive. However, for a large company, where they have thousands of employees the cost is distributed. We do not receive this kind of benefit because of the small company size. They should provide more discounts for the small companies because we do not complain or create too many problems for Microsoft.
For large companies that have 10,000 employees, the problems are huge and different. They use a lot of Microsoft support. Small companies that have less than 300 people should get a discount, we do not qualify for their volume discount that starts at 500 people. They should not put these kinds of restrictions on giving discounts. I expect Microsoft to come up with some different options for small to mid companies in the future.
Which other solutions did I evaluate?
We have evaluated Microsoft Office 365.
What other advice do I have?
Overall when taking into account implementation, user experience, the flexibility of the solution it has always been very good. There are more benefits than drawbacks.
I rate Microsoft Exchange a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a renewables & environment company with 201-500 employees
It has good integration with other Microsoft tools and allows us to retain and recover an email deleted by a user
Pros and Cons
- "It has a feature that allows you to retain an email and recover it as an administrator. When you activate this feature, even if a user deletes an email, the email is still in the system, and we can retrieve it as an administrator. It is a very useful function. We turn this feature on for some of the mailboxes because we need to keep all the records. I like the way emails are classified in this solution. It makes it really easy to take a look at the most important messages. This is a really good functionality. Some of the emails directly exchanged with you are marked as important and shown in one tab, and everything else is in another tab. We usually don't have any issue with Exchange. It can be integrated with different solutions."
- "Its technical implementation is quite good, it is stable and can be accessed through all kinds of devices, and it performs pretty well."
- "Its search functionality can be better. It is currently not really easy. It has the capability to search your mailbox, but it has some restrictions in terms of the number of results that you can retrieve. You can only get around 250 results. If you want to do a deeper search, you need to use different functionalities of the product. The policy that we have for handling emails is that we do not delete emails at all. If I insert the text that I am searching for in the Search field, it only retrieves a limited number of emails. To search for an email from 2010, I need to use different search functions to find what I am looking for. Microsoft can also improve its licensing for its products. Microsoft's licensing is not very easy to understand. It can sometimes be really complex to understand what you need to have in order to comply with Microsoft licensing."
- "Its search functionality can be better. It is currently not really easy."
What is our primary use case?
It is an email solution with all the capabilities similar to different email solutions. We basically use it for internal emails and for making reservations. We have some shared mailboxes to receive communication from general entities.
What is most valuable?
It has a feature that allows you to retain an email and recover it as an administrator. When you activate this feature, even if a user deletes an email, the email is still in the system, and we can retrieve it as an administrator. It is a very useful function. We turn this feature on for some of the mailboxes because we need to keep all the records.
I like the way emails are classified in this solution. It makes it really easy to take a look at the most important messages. This is a really good functionality. Some of the emails directly exchanged with you are marked as important and shown in one tab, and everything else is in another tab.
We usually don't have any issue with Exchange. It can be integrated with different solutions.
What needs improvement?
Its search functionality can be better. It is currently not really easy. It has the capability to search your mailbox, but it has some restrictions in terms of the number of results that you can retrieve. You can only get around 250 results. If you want to do a deeper search, you need to use different functionalities of the product. The policy that we have for handling emails is that we do not delete emails at all. If I insert the text that I am searching for in the Search field, it only retrieves a limited number of emails. To search for an email from 2010, I need to use different search functions to find what I am looking for.
Microsoft can also improve its licensing for its products. Microsoft's licensing is not very easy to understand. It can sometimes be really complex to understand what you need to have in order to comply with Microsoft licensing.
For how long have I used the solution?
I have been using Microsoft Exchange since I joined this company back in 2008.
What do I think about the stability of the solution?
Microsoft Exchange has been pretty stable. The problem we faced was because we forgot to delete some of the rules that were created automatically. The problem was on our side.
We also have Exchange Online, and we have experienced an issue with it in the past. Microsoft had a huge outage about three or four months ago, and we didn't have any access to our email in the cloud. That's the only time we experienced a problem with Exchange Online.
What do I think about the scalability of the solution?
We are a mid-size company with 350 employees. We haven't experienced any problems with scalability or faced a situation where we need to quickly increase the capacity of the system. The company has grown over the last ten years and has added around 100 employees. It has worked for us in terms of scalability, but I don't know if it works for companies bigger than ours.
We have all kinds of users. There is a mix of different functions that are using the system. Our core business is for operating power plants, so our employees are plant operators. Half of our users are plant operators, and we also have a mix of engineers, accountants, commercial staff, legal department, and HR department.
How are customer service and technical support?
We have not contacted their technical support. We found all the documentation on the Microsoft site very useful.
How was the initial setup?
I was not the one who implemented this solution. Based on my understanding from the technical department, installing it in an on-premises environment is easy. Creating or handling all the emails on the cloud is also really easy. The most complex process that we have done so far is migration. We have a hybrid environment with half of them on-premises and half of them on the essential line. Integrating these two environments was the most difficult task. You need to understand both environments to integrate them. We didn't have a lot of problems with this integration. It is a difficult task, but it is not impossible.
What's my experience with pricing, setup cost, and licensing?
Its price is very affordable, and basically, it is the standard of the industry. We have the Exchange 365 subscription, which includes the usage of Exchange Online. I don't know the specific cost, but it is the retail price of Microsoft 365 E3 licenses.
Microsoft's licensing is not very easy to understand. Microsoft changes rules every other day, which makes it difficult for us to understand the licensing not only for Exchange but also for other products. It can sometimes be really complex to understand what you need to have in order to comply with Microsoft licensing.
What other advice do I have?
Its technical implementation is quite good. It is stable and can be accessed through all kinds of devices. You can access it through a client for your mobile phones or computer. It performs pretty well. Microsoft is a market leader with a presence everywhere, which makes it easy to find support.
I would recommend this solution. I would advise others to also go for the entire suite of Office 365 along with Microsoft Exchange. I don't know if Exchange licenses are sold separately. If you are already using Microsoft tools, it makes sense to go for Microsoft Exchange because it has native integration with all those tools.
I would rate Microsoft Exchange a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a transportation company with 51-200 employees
Easy initial setup but lacks online functionality
Pros and Cons
- "The initial setup is quite a straightforward process; I don't think it is a very complicated solution, as plenty of things could be more complex, but the ordinary, general settings are quite simple."
- "In terms of what should be improved, they should probably move to a cloud option like Office 365. We would like to get this functionality without the need to deploy complex hardware and software solutions. This should be the next thing, making Exchange more related to Office products, which are more cloud-oriented, less on-premise or desktop-oriented solutions, like the direction Google is strongly moving towards."
What is our primary use case?
At the moment, our primary use case is mostly for mailing, but in the near future we will be more focused on collaboration, as well.
What is most valuable?
There is nothing special that I like with Exchange. They made a system that works in business. It is quite normal that companies use Exchange.
What needs improvement?
In terms of what should be improved, they should probably move to a cloud option like Office 365. We would like to get this functionality without the need to deploy complex hardware and software solutions. This should be the next thing, making Exchange more related to Office products, which are more cloud-oriented, less on-premise or desktop-oriented solutions, like the direction Google is strongly moving towards.
For how long have I used the solution?
I have been using Microsoft Exchange for about five years.
What do I think about the stability of the solution?
In terms of stability, if you are a user or if you have a number of users, especially a big number of users, there will occasionally be some bugs in the product. That is a normal situation.
What do I think about the scalability of the solution?
In terms of current users, I think we have about 3,000 or 4,000.
They are not dedicated solely to the Exchange. They are also supporting other software technology solutions.
How are customer service and technical support?
My experience with tech support is that they are mostly good enough.
How was the initial setup?
The initial setup is quite a straightforward process. I don't think it is a very complicated solution. Plenty of things could be more complex, but the ordinary, general settings are quite simple.
What other advice do I have?
My personal preference would be a Google solution. It is not a big difference. My advice to anyone considering Microsoft Exchange would be, stay with your product because switching to another product can be costly and a complicated task.
On a scale from 1 to 10, I would rate Microsoft Exchange a 6.
It may be that some nice features are missing.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Coordinator at a retailer with 11-50 employees
Integrates with anything and on-premises availability helps avoid extra charges
Pros and Cons
- "It's pretty easy to manage."
- "It is costly, so it depends on how much you want to pay."
What is our primary use case?
It is to run our mail server.
What is most valuable?
It's really just been the same for a decade now. I don't think they've really updated anything in a long time.
I like that we can still use it on-premise. Then, we don't have to pay the extra subscription fees for the cloud.
It integrates with anything really, to be honest, besides other Microsoft products.
There are AI-based features, but we don't use it.
What needs improvement?
We don't use Exchange for a lot of stuff, so there's not a lot to improve.
The interface could look a little more nicer, but other than that, it's fine.
For how long have I used the solution?
I have been using it for more than ten years.
What do I think about the scalability of the solution?
I haven't had to scale it at all. We've been running about the same amount of people for a long time.
It is used by around 100 end users. Just one person is required to maintain it for a hundred users, so we outsource that to an MSP.
They're helpful and easy to deal with.
What's my experience with pricing, setup cost, and licensing?
We bought it years ago.
What other advice do I have?
I would recommend Microsoft Exchange to others because it's pretty easy to manage. However, it is costly, so it depends on how much you want to pay.
Overall, I would rate it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a tech services company with 11-50 employees
Stable, and it just works
Pros and Cons
- "It's very well integrated with OneDrive and Teams Calendar."
- "More AI features would be good."
What is our primary use case?
I just use it for email.
How has it helped my organization?
The security and compliance features have impacted our organization. We use multifactor authentication with mobile authentication for the first use on any PC or device. We also have a feature that requires re-authentication if you haven't logged in for a certain amount of time.
It's very well integrated with OneDrive and Teams Calendar. We are using Microsoft 365, so the integration is very good.
Until now, I think integration with the Copilot AI would be good.
What is most valuable?
I like its reliability. It's very stable, and it just works.
The events and meetings feature are the most beneficial for managing communications.
It is synchronized automatically with our organization's calendar, and everyone is aware of the event or meeting. We can meet in person or through Microsoft Teams.
What needs improvement?
More AI features would be good. For example, maybe AI could suggest sentences or enhancements to paragraphs while writing an email.
So, the CoPilot integrations could be further improved.
For how long have I used the solution?
I have been using it for about ten years now.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It is scalable. Scalability is one of the powerful features of all Microsoft products.
There are about 700 users in our organization who use Exchange.
Which solution did I use previously and why did I switch?
I used Mail Enable. The integration with the calendar. The other solution was a little bit hard.
How was the initial setup?
The initial setup was straightforward. The setup us not complex than it needs to be. It works smoothly.
I work with the on-premises version of Exchange. It is deployed across multiple locations.
What about the implementation team?
The deployment and maintenance part is covered by another team.
What other advice do I have?
Overall, I would rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
3rd Level Support Engineer at Valeo IT
Enables effective email communication between the users and the clients
Pros and Cons
- "The most valuable feature of Microsoft Exchange is its communication capabilities."
- "Microsoft Exchange's customer support could be faster and more knowledgeable."
What is our primary use case?
We mainly use Microsoft Exchange for email communication between the users and the clients and for some other capabilities.
What is most valuable?
The most valuable feature of Microsoft Exchange is its communication capabilities. It also works really fine performance and stability-wise.
What needs improvement?
Microsoft Exchange's customer support could be faster and more knowledgeable. Also, the solution has some bugs.
For how long have I used the solution?
I have been using Microsoft Exchange for three years.
What do I think about the stability of the solution?
I rate Microsoft Exchange a nine out of ten for stability. The stability of Microsoft Exchange could be better.
What do I think about the scalability of the solution?
I rate Microsoft Exchange a ten out of ten for scalability. Approximately 2,000 users are using Microsoft Exchange in our company.
How are customer service and support?
Sometimes our problems are not solved because Microsoft Exchange's customer support doesn't give the right answers.
How was the initial setup?
We needed two people for the deployment and maintenance of Microsoft Exchange.
What's my experience with pricing, setup cost, and licensing?
Users have to pay a yearly licensing cost for Microsoft Exchange. I rate Microsoft Exchange a four out of ten for pricing because it is quite cheap, and many companies use the solution.
What other advice do I have?
Microsoft Exchange is a good and useful solution that users can use without any problem for smaller or larger companies.
Overall, I rate Microsoft Exchange a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: October 2026
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