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PeerSpot user
Engineer with 501-1,000 employees
Vendor
We have customized the tool for our company, utilizing it for managing meetings and conference rooms. Tech support is just average for it.

What is most valuable?

EWS support, through which I have customized, e.g., response for my device to display meeting info on device.

How has it helped my organization?

Using EWS support, we have created a custom UI to display meeting info on our local portal to utilize and manage meeting and conference rooms effectively.

What needs improvement?

It is overall all good, though technical support is just average.

For how long have I used the solution?

Two and a half years. Currently, I am not working in the specific project. so I am not using it, but the company is using it.

Buyer's Guide
Microsoft Exchange
June 2025
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,034 professionals have used our research since 2012.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and support?

Just average.

Which solution did I use previously and why did I switch?

Previously used Lotus Domino and moved to this box of support. We switched because of the help that we easily get from it.

How was the initial setup?

Not applicable.

What's my experience with pricing, setup cost, and licensing?

Not put on the team managing this.

Which other solutions did I evaluate?

No.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user397617 - PeerSpot reviewer
Manager of Infrastructure at a healthcare company with 1,001-5,000 employees
Vendor
The Exchange Toolbox comes with many useful tools for exchange administrators including Message Tracking, Tracking Log Explorer, and many more.

Valuable Features:

The mobile version of exchange keeps getting better as the product develops and synchronizes with today's latest mobile hardware. Security wise this gives local administrators control over these devices if stolen or lost. 

The Exchange Toolbox comes with many useful tools for exchange administrators including Message Tracking, Tracking Log Explorer, and many more. Exchange really shines by allowing third party apps to manage and integrate with many software's geared towards the Outlook environment. 

Exchange is an ever growing environment that will always have stronghold in the world of communicating and organizing information that is reliable.

Improvements to My Organization:

I would have to say the biggest improvement is communication. Communication is a big factor in any business. Email allows us to have history on communication and real time communications. Shared calendars are a great way to reserve rooms and share your meetings with team members. Distribution groups are becoming more popular for group communication. Outlook/Exchange creates a very open environment for communications and archiving information when needed. Exchange is a ever growing application that will only get better over time and will evolve and adapt to our everyday communications needs now and in the future.

Room for Improvement:

The issue with Exchange has always been storage. Users by nature do not like to delete anything and it shows. So we have to create local polices to counter this issue and possibly 3rd party software to properly manage archiving for the users. We also are looking into upgrading the Exchange environment in 2016/2017. This would be an improvement overall as Microsoft latest release was in 2013 and we are still on version 2010. This would also give our environment improvement as we are building a new Exchange environment from scratch with a Microsoft partner.

Deployment Issues:

We've had no issues deploying it.

Stability Issues:

We've had no issues with stability.

Scalability Issues:

We've had no issues with scalability.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Exchange
June 2025
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,034 professionals have used our research since 2012.
PeerSpot user
Engineer at a tech vendor with 10,001+ employees
Vendor
Exchange 2010: Feature Rich Product Pro High Availability: DAG provides high...

Exchange 2010: Feature Rich Product

Pros
High Availability:
DAG provides high availability within same datacenter as well as across datacenters.
Reduced IOPS requirement:
With 70% reduction in IOPS requirement, it gives an option to go for less expensive storage solutions.

Cons
Customers upgrading from exchange 2003 need to invest more since it is supported only on x64 hardware.
Little bit complex to design. Specifically larger environments.

Exchange 2010 will be preffered solution for customers with large number of mailboxes due to its robust design and high availability features

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user3870 - PeerSpot reviewer
it_user3870Senior Manager of Engineering with 1,001-5,000 employees
Vendor

Hi Alin

Always avoid 32bit hard ware while running production servers - you never know how much resources you're going to need!

Like Jas said only you should only install Exchange management tools on a 32 bit machine so you can remotely manage your infrastructure - also a 32 bit machine is needed when it comes to exporting mailboxes directly from an exchange database using EMC.

A big problem I faced was when we decided to expand a DAG over two datacenters - Microsoft did not want to support our config because a 1Gigabit port connection is required for a DAG setup, so it was a very difficult choice - however we still went for it and not had any issues so far...

A quick note - also always avoid having a database larger than 1 TB (Enterprise Version) in a DAG - use smaller databases instead.

Wissam

See all 4 comments
Loredana Ababei - PeerSpot reviewer
3rd Level Support Engineer at Valeo IT
Real User
Enables effective email communication between the users and the clients
Pros and Cons
  • "The most valuable feature of Microsoft Exchange is its communication capabilities."
  • "Microsoft Exchange's customer support could be faster and more knowledgeable."

What is our primary use case?

We mainly use Microsoft Exchange for email communication between the users and the clients and for some other capabilities.

What is most valuable?

The most valuable feature of Microsoft Exchange is its communication capabilities. It also works really fine performance and stability-wise.

What needs improvement?

Microsoft Exchange's customer support could be faster and more knowledgeable. Also, the solution has some bugs.

For how long have I used the solution?

I have been using Microsoft Exchange for three years.

What do I think about the stability of the solution?

I rate Microsoft Exchange a nine out of ten for stability. The stability of Microsoft Exchange could be better.

What do I think about the scalability of the solution?

I rate Microsoft Exchange a ten out of ten for scalability. Approximately 2,000 users are using Microsoft Exchange in our company.

How are customer service and support?

Sometimes our problems are not solved because Microsoft Exchange's customer support doesn't give the right answers.

How was the initial setup?

We needed two people for the deployment and maintenance of Microsoft Exchange.

What's my experience with pricing, setup cost, and licensing?

Users have to pay a yearly licensing cost for Microsoft Exchange. I rate Microsoft Exchange a four out of ten for pricing because it is quite cheap, and many companies use the solution.

What other advice do I have?

Microsoft Exchange is a good and useful solution that users can use without any problem for smaller or larger companies.

Overall, I rate Microsoft Exchange a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Loredana Ababei - PeerSpot reviewer
3rd Level Support Engineer at Valeo IT
Real User
A scalable and affordable solution that enables efficient communication
Pros and Cons
  • "Communication is the most valuable feature of the solution."
  • "The support needs to be more knowledgeable."

What is our primary use case?

I use the product to send emails and communicate with users and clients.

What is most valuable?

Communication is the most valuable feature of the solution. It's a good solution. We can use it without any problem. It's useful for every company, whether small or large.

What needs improvement?

The support needs to be more knowledgeable. The support's answers are sometimes wrong, and they do not solve our problems. We have to find a workaround when we do not receive the solution.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

The solution’s stability is fine. We face some bugs sometimes. I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

The scalability is fine. In our organization, 1000 employees use the solution.

What about the implementation team?

We need two technical people, two managers, and seven first-level support employees to deploy the solution.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly license fee for the solution. The product is quite cheap.

What other advice do I have?

Overall, I rate the solution a ten on ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SehrishTahir - PeerSpot reviewer
Account Manager at Jaffer Business Systems
Real User
Easy to use, reliable, and scales well
Pros and Cons
  • "The most valuable feature of Microsoft Exchange is its ease of use."
  • "It is important to have the updated version for scalability."

What is most valuable?

The most valuable feature of Microsoft Exchange is its ease of use.

What needs improvement?

It is important to have the updated version for scalability.

For how long have I used the solution?

I have been using Microsoft Exchange for approximately four years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The scalability of Microsoft Exchange is good.

How are customer service and support?

There is not a lot of support needed from the vendor. We can provide the training for the customers.

How was the initial setup?

The solution can be complex depending on the environment. Additionally, it depends on the other solutions or authentication needed.

The time it takes to deploy Microsoft Exchange depends on the customer's environment. However, with a consultant, it can be done in a reasonable timeframe.

The steps that are taken for the implementations depend if we have to do any duplication or if it is a new installation. If it is a new installation it is easy.

What about the implementation team?

A minimum of three technical staff is needed for the implementation of Microsoft Exchange.

What's my experience with pricing, setup cost, and licensing?

There are different prices depending on the customer's use cases and amount of users. The price of the solution could improve.

What other advice do I have?

I rate Microsoft Exchange a ten out of ten.

Disclosure: PeerSpot has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.
PeerSpot user
reviewer1609620 - PeerSpot reviewer
Avanade Global Managed Security Services (MSS), Cyber Defense & Growth Markets Security at a tech vendor with 10,001+ employees
MSP
Stable operations and useful collaboration tools
Pros and Cons
  • "The most valuable feature of Microsoft Exchange is the collaboration tools."
  • "Microsoft Exchange could improve security. They can elevate a lot of security features."

What is our primary use case?

I use Microsoft Exchange for professional emails, and the collaboration tools, such as Teams, and SharePoint.  

What is most valuable?

The most valuable feature of Microsoft Exchange is the collaboration tools.

What needs improvement?

Microsoft Exchange could improve security. They can elevate a lot of security features.

For how long have I used the solution?

I have been using Microsoft Exchange for approximately 10 years.

What do I think about the stability of the solution?

Microsoft Exchange is stable.

How are customer service and support?

I have not used the support.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1550088 - PeerSpot reviewer
IT Engineer at a transportation company with 51-200 employees
Real User
Is user friendly and fairly stable
Pros and Cons
  • "It is user friendly."
  • "The management of .pst files and archiving need improvement."

What is most valuable?

It is user friendly.

What needs improvement?

The management of .pst files and archiving need improvement.

Because there are so many threats these days, better encryption and security would be good as well.

For how long have I used the solution?

I've been working for around nine years with Microsoft Exchange.

What do I think about the stability of the solution?

Sometimes, it's not that stable, but it is good for the most part.

What other advice do I have?

I would advise you to do the training and then use Microsoft Exchange.

If I had to rate this solution on a scale from one to ten, I would rate it at eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.