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Hemant-Sharma - PeerSpot reviewer
Senior Manager- Sales at Acxiom Consulting
Real User
Versatile, competitive, and stacked with Microsoft solutions
Pros and Cons
  • "The initial setup is easy - because it stands on Microsoft offerings, it's simple and intuitive to use."
  • "In the next release, I would like to see a quality check module - Navision doesn't have one, and the industry very much requires it."

What is our primary use case?

I primarily use this solution for internal financial accounting.

What is most valuable?

The most valuable feature is that it's completely stacked with Microsoft solutions like PowerPoint, Excel, and Word. That is the best DNA, which Microsoft offers you while using the solution.

What needs improvement?

In the next release, I would like to see a quality check module - Navision doesn't have one, and the industry very much requires it.

For how long have I used the solution?

I've been using Dynamics NAV for the last twelve years.

Buyer's Guide
Microsoft Dynamics 365 Business Central
May 2025
Learn what your peers think about Microsoft Dynamics 365 Business Central. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.

What do I think about the scalability of the solution?

Dynamics NAV is very scalable.

How was the initial setup?

The initial setup is easy - because it stands on Microsoft offerings, it's simple and intuitive to use.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing of this solution at three out of five.

What other advice do I have?

From a Navision standpoint, I think Dynamics NAV is very versatile and competitive compared to its competitors. I don't think there's any improvement needed on the Navision side. Microsoft offers a complete end-to-end solution for organizations of all statuses and sizes. I would rate Dynamics NAV nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer937080 - PeerSpot reviewer
Senior Manager- Presales at a tech services company with 501-1,000 employees
MSP
Role-oriented, beneficial workplace homepages, and stable
Pros and Cons
  • "Microsoft Dynamics NAV is brilliant and it's a different segment when comparing it with Dynamics AX. Dynamics AX is a larger product with much more features and it's aimed at a different segment of the market."
  • "I am hoping there is more integration with other platforms, more features, and customization in the next release."

What is our primary use case?

Microsoft Dynamics NAV is primarily used for professional services, finance, and basic supply chain management. it is not the best for the manufacturing sector.

What is most valuable?

Microsoft Dynamics NAV is brilliant and it's a different segment when comparing it with Dynamics AX. Dynamics AX is a larger product with much more features and it's aimed at a different segment of the market.

I have found it to be role-oriented. You have different workspace homepages and it's has something for everyone from finance to project management to inventory. Additionally, it has a basic manufacturer sector functionality.

What needs improvement?

I am hoping there is more integration with other platforms, more features, and customization in the next release.

For how long have I used the solution?

I have been using Microsoft Dynamics NAV for approximately four years.

What do I think about the stability of the solution?

The solution is salable.

What do I think about the scalability of the solution?

Microsoft Dynamics NAV is primarily used in small and medium-sized companies.

How are customer service and support?

I have found the support to be good.

How was the initial setup?

The installation is straightforward.

What's my experience with pricing, setup cost, and licensing?

Microsoft Dynamics NAV has a pay-as-you-use payment model.

What other advice do I have?

For people who want to start using Microsoft Dynamics Business Central, it's a far easier system to use than any other competing ERPs in the segments because it's very easy to configure. It's easily available and installation is simple.

I would recommend this solution to others.

I rate Microsoft Dynamics NAV a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Microsoft Dynamics 365 Business Central
May 2025
Learn what your peers think about Microsoft Dynamics 365 Business Central. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
reviewer1523223 - PeerSpot reviewer
IT at a financial services firm with 201-500 employees
Real User
Very customizable, quite stable, and offers a straightforward setup
Pros and Cons
  • "The initial setup is pretty straightforward."
  • "It would be nice if the integration process was easier."

What is our primary use case?

We are into pension funds administration. Our core function involves onboarding of clients, management pension funds and remittance of client pensions when they meet the criteria set out for disbursement. The management process of pension funds involves collection of clients monthly pension contributions and investing the asset to generate additional value for our clients and this is where MS Navision comes into the picture.

We essentially use MS Navision as our backend ERP system being used in managing all the records and potential costumer requests. However, we use a different system in managing our investment booking process.  

Invariably, there is a handshake between our MS NAV system and investment solution which helps to create the unitization process and generation of fund price.

How has it helped my organization?

It helps to automate the management and processing of clients funds

What is most valuable?

One of the reasons why NAV was best suited for us was the fact that it was customizable. All the functions aren't off-the-shelf. 

The initial setup is pretty straightforward.

What needs improvement?

We're actively looking at migrating to Business Central by the end of the year. This is due to the fact that support for the solution would have ended. MS Business Central is Microsoft's replacement to MS NAV which would reached it's end of life this year.

It would be nice if the integration process was much easier.

I don't see any reason why Microsoft can't use a standard Microsoft development environment  to develop it. It makes it hard for my development team to create additional module using another development language C/side

For how long have I used the solution?

We've been using NAV for more than 10 years. We even upgraded from the 2015 to 2017 model. We have been using the product for a very long time at this point.

What do I think about the stability of the solution?

The solution is quite stable. We have no complaints. there are no bugs or glitches. It doesn't crash or freeze. it's reliable.

What do I think about the scalability of the solution?

The product is quite scalable. If a company wants to expand it, it can do so.

How are customer service and technical support?

Technical support has been good over the time. However, Microsoft is ending support in June of this year, which is why we need to move away from the product.

How was the initial setup?

There are two things to keep in mind with the initial setup. The installation is different from customization. Installing NAV is pretty easy, however, as a customer, we have to get a Microsoft partner to help us build the models that we want to have on it, which leads to additional costs. That said, in terms of installing it, it's pretty straightforward.

In order to get the solution to suit our environment, it took us six months to deploy the a fully functional solution.

What about the implementation team?

We do need the assistance of a Microsoft partner to help us customize certain models.

What's my experience with pricing, setup cost, and licensing?

There are additional costs involved due to the fact that you need Microsoft partners to help build out specific modules that are not out of the box.

What other advice do I have?

Microsoft is stopping support for NAV this year, which is why we are planning to migrate to Business Central. We expect it to have good technical support and also easy to use. Most  likely, the solution will be similar, so that we don't need a lot of training on the new system before or after migration.

While I would normally recommend the solution to other organizations, the problem right now is that the product is no longer being supported by the OEM. 

I would suggest that organizations planning to move to MS NAV should focus on MS Business central instead.

Overall, I would rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project Manager at Kanoksin
Real User
Easy to use, flexible, but improvement in customer service needed
Pros and Cons
  • "The solution is easy to use, flexible, and customizable."
  • "The performance and virtual machine backup is not good with this solution and need improvements."
  • "In Thailand, the support here could be better. The process to get an answer is too long."

What is our primary use case?

I use the solution to check inventory as well as many other internal business tasks.

What is most valuable?

The solution is easy to use, flexible, and customizable.

For how long have I used the solution?

I have been using the solution for more than five years.

What do I think about the stability of the solution?

The stability is decent in this solution.

What do I think about the scalability of the solution?

We have approximately 50 people using the solution in my organization.

How are customer service and technical support?

In Thailand, the support here could be better. The process to get an answer is too long.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable. You can pay for a license at set intervals. For example, monthly or annually.

What other advice do I have?

If the support was better for this solution I would rate it higher.

I rate Microsoft Dynamics NAV a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1420509 - PeerSpot reviewer
IT Manager at a construction company with 201-500 employees
Real User
A useful enterprise resource planning app that makes data more manageable
Pros and Cons
  • "Our data is much more manageable than before."
  • "Customization and costs could be improved."

What is our primary use case?

We use Microsoft Dynamics NAV for everything that the software has to offer. Some accounting, financing, a little bit of CRM, order processing, marketing sales, and ERP.

How has it helped my organization?

Microsoft Dynamics NAV has helped us reduce the amount of paper used within the organization.

What is most valuable?

Everything seems to be useful for each production department. We have everything recorded in the database, so our data is much more manageable than before. That's one of the greatest advantages.

What needs improvement?

Customization and costs could be improved. Customization is a little complex, so we don't do that. We just use the basic features provided there. We also don't have a theme to customize it as it costs a lot.

In terms of what I see from the IT department, it would help if we could create an application within Dynamics NAV itself, like a dashboard, which we could customize ourselves.

It'll also help if they had documentation to help with API programming. I have a hard time finding the documentation about it. We need to drill down through the output and input of the structures they gave us, and I can't find a detailed explanation of the objects and properties.

For how long have I used the solution?

I've been using Microsoft Dynamics NAV for about seven years.

What do I think about the stability of the solution?

The stability of Microsoft Dynamics NAV is quite good. I think on a scale from one to ten; I'm going to give it a seven or an eight as it depends on the database.

What do I think about the scalability of the solution?

Scalability depends on the hardware as the software is really simple. Scalability also depends on the database.

How are customer service and technical support?

Our Microsoft partner here is quite responsive whenever we call them.

How was the initial setup?

At first, the initial setup feels complex, and we have to do some modeling to know how to deploy it. We've been studying it, and it's becoming quite easy compared to SAP.

What's my experience with pricing, setup cost, and licensing?

The first time we tried to buy the newest version, it was expensive.

What other advice do I have?

I would advise potential users to get whatever data is needed to implement this. The partnership should give you whatever you need, according to your experience. 

Just ask what's the requirement and follow the partner's guide. It's already a step-by-step process. It's not going to be very difficult to follow. They will explain what's required of us as the customer and what data we should put there.

On a scale from one to ten, I would give Microsoft Dynamics NAV an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
it_user323985 - PeerSpot reviewer
Microsoft Dynamics Consultant/Architect at a tech services company with 51-200 employees
Consultant
Provides user role based access control.

What is most valuable?

  • User role based access control
  • Easy to customize
  • Seamless integration with Office 365 and other MS products in the stack

What needs improvement?

  • Technical documentation
  • Functional documentation
  • Support and help from the principal

For how long have I used the solution?

We have been using this solution for eight years.

What was my experience with deployment of the solution?

I did not encounter any issues with deployment.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

How is customer service and technical support?

Customer service is excellent.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user622965 - PeerSpot reviewer
Business Consultant at a tech services company with 51-200 employees
Consultant
The reporting has improved the way my organization functions.

What is most valuable?

The product is very easy for the users. Generally, an ERP solution is a little challenging for end users.

How has it helped my organization?

Reporting is very good in NAV.

What needs improvement?

Inventory Management could be improved.

For how long have I used the solution?

I have used this product for 2 years.

What do I think about the stability of the solution?

I did not encounter any stability issues.

What do I think about the scalability of the solution?

I did not encounter any scalability issues.

How is customer service and technical support?

Technical support is good.

How was the initial setup?

Initial setup was straightforward and simple.

What's my experience with pricing, setup cost, and licensing?

I've no idea about pricing. NAV is recommended for a mid-size organization.

Which other solutions did I evaluate?

We evaluated MSD AX.

What other advice do I have?

Choose the right vendor.


Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user621036 - PeerSpot reviewer
Microsoft Dynamics NAV Consultant at a tech services company with 51-200 employees
Consultant
It offers customization in all modules. The human resources module could be improved.

What is most valuable?

The customization possibilities in all modules are a valuable feature.

How has it helped my organization?

It has reduced costs.

What needs improvement?

The human resources module could be improved.

For how long have I used the solution?

I have used the solution for about four years.

What do I think about the stability of the solution?

We did not encounter any issues with stability.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How are customer service and technical support?

I would give technical support a rating of 7/10.

Which solution did I use previously and why did I switch?

I am not aware of any previous solutions.

What's my experience with pricing, setup cost, and licensing?

For the price, this is a good ERP package.

Which other solutions did I evaluate?

We did not evaluate any other options.

What other advice do I have?

This product is very good for organizations.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Dynamics 365 Business Central Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Microsoft Dynamics 365 Business Central Report and get advice and tips from experienced pros sharing their opinions.