Microsoft Dynamics 365 Business Central Reviews

I use Microsoft Dynamics 365 Business Central for finance. Our accountants enter transactions, I review them and handle month-end closing. I also help with updates and train my team on using the system.

The most valuable features of Business Central for me are its seamless integration with Power BI and the ability to create customized reports. These features save us time and effort in analyzing our results.

There is room for improvement in the ability to reverse or correct transactions more easily. Currently, if we make mistakes or need to undo something, it can be challenging and time-consuming. Simplifying the process for reversing transactions would be helpful.

I have been working with Microsoft Dynamics 365 Business Central for two years.

I would rate the stability of the solution as an eight out of ten. I find Business Central to be a stable system. However, we experienced issues with updates in our previous system where the cost of goods sold wasn't recognized after updates. Our consultants addressed the problem, and it has been stable since.

I would rate the scalability of the solution as an eight out of ten. Business Central is highly scalable and suitable for both small and medium-sized enterprises.

I would rate the initial setup of Business Central as a seven out of ten for ease. Transitioning from our previous software was a bit challenging for our accounting team, especially with reversing transactions, but they became more comfortable over time.

It took about one and a half months to deploy Business Central, including a month for preparation and migration. We worked with consultants to integrate Navision and customize layouts. Maintenance is managed centrally with about three to four hours of consultant involvement per month for any issues.

I would rate the pricing of Business Central as a six or seven out of ten in terms of costliness. We have yearly licensing costs, and the biggest additional expense is for external consultants.

Business Central has simplified our financial reporting by integrating with our business intelligence tools like Borg and Power BI. With everything connected, we can automatically upload data, view balance sheets, and P&L statements, and drill down into details to understand our results better. It is all seamless and makes it easy to analyze and track our financial performance.

The customer relationship function in Business Central has had the biggest impact on our efficiency. We monitor accounts receivable, analyze them, and improve cash flow by identifying clients who haven't paid. Sales managers then follow up with them, helping us plan our cash flow better. 

The inventory management feature in Business Central helps us optimize stock levels by analyzing goods by lot and their expiration dates. We prioritize selling items with upcoming expiration dates to avoid losses. This helps us manage our stock effectively and minimize expenses.

Business Central supports our decision-making process with its data analytics and reporting tools by allowing us to analyze stock levels, allocate goods to key clients, and determine appropriate discounts. 

My main recommendation for new users is to involve a legal consultant and ensure proper planning from the start when implementing Business Central. This can help avoid potential issues and save time in the long run.

Overall, I would rate Business Central as a nine out of ten.

I am impressed with the tool's user authentication, compatibility , and policies. 

The tool needs to work on reporting issues and user interface. 

I am using the solution for two years. 

The product is stable. 

The solution is scalable. We have two customers for the solution. 

The tool's setup is straightforward. The solution's deployment took about two weeks to complete. 

We did the tool's deployment in-house. 

We have an agreement with Microsoft and pricing is okay for us.

I would rate the solution a seven out of ten. 

The most valuable feature of Microsoft Dynamics 365 Business Central is the Teams application. I use Teams to share documents amongst my team members, have meetings, and talk to them.

Microsoft Dynamics 365 Business Central has been buggy in my experience and they should improve in this area. Additionally, there are too many updates. The updates involve a whole bunch of applications as part of the package, such as the Edge browser. The updates are too broad across the whole package of applications.

I have been using Microsoft Dynamics 365 Business Central for approximately one year.

I rate Microsoft Dynamics 365 Business Central a seven out of ten.

I rate the scalability of Microsoft Dynamics 365 Business Central a five out of ten.

The technical support is very poor.

I rate the support of Microsoft Dynamics 365 Business Central a five out of ten.

Neutral

The installation of Microsoft Dynamics 365 Business Central is simple. You can set up Teams and the other applications in the package and tailor them to your own needs.

I have not received a return on investment using  Microsoft Dynamics 365 Business Central.

The solution is on the cloud and they provide 50 gigabytes of free space on their
Microsoft Drive. The reason for this is that Microsoft is requiring you to upgrade all of your systems to Microsoft Dynamics 365 Business Central in order to effectively use the cloud. This means that if you are currently using a different version of Microsoft for a specific purpose that does not require this solution, it can be frustrating to have to spend money to upgrade to this solution just for the purpose of syncing with the cloud. Additionally, even if you do purchase Microsoft Dynamics 365 Business Central, there can still be issues with syncing between the on-premise and cloud clients. This can be especially frustrating as the cloud storage is not free and can be difficult to access even after purchasing.

I rate the price of Microsoft Dynamics 365 Business Central a six out of ten.

I was thinking about getting rid of Microsoft Dynamics 365 Business Central and going to another platform. It's too difficult to maintain.

In order to effectively use the cloud, you may need to upgrade all of the platforms in your business to Microsoft Dynamics 365 Business Central. Even if some of your current platforms are working well without Microsoft Dynamics 365 Business Central, you may still be required to spend extra money on upgrading them to this solution. It is difficult to synchronize on-premise and cloud versions of this solution.

I rate Microsoft Dynamics 365 Business Central a seven out of ten.

We implemented the solution for an insurance company. It was a full-stack implementation for new business units. The solution is used for communication and collaboration.

The tool covers most of the business requirements that most companies have, especially financial institutions.

The solution must provide more AI features. It will help in the collaboration of content generation and summarization of content.

I have been using the solution for a few years.

The product is quite stable. I rate the stability a nine out of ten. The stability of the communication platform is not always good.

The scalability is quite good. I didn’t have any issues with the scalability. We have a single customer with a user base of 5000. We have three people looking after the ongoing maintenance.

The support is good. It is better than the support I receive for other Microsoft products.

The setup is straightforward. It took us two and a half weeks to deploy the tool. The solution is deployed on the cloud. We have three engineers to deploy the product.

The solution is a little bit expensive. We pay a yearly licensing fee.

I recommend the solution to others. People who want to invest in the solution must look carefully at the business case they're trying to solve. They must ensure that they satisfy their requirements with a good price point. Overall, I rate the solution a nine out of ten.

We use the solution for our inventory management.

The solution has helped streamline our orders so we can receive the order, and track the delivery in one solution.

The selling feature is the most valuable.

The reporting tool has room for improvement.

I would like to have automatic information input to avoid manual entries in a future release.

I am currently using the solution.

I give the stability a six out of ten. We had a bug that required a third party to fix the issue.

I give the scalability a five out of ten with our current version which does not support further scaling.

We have 50 people using the solution in our organization.

Technical support sometimes takes longer to resolve the issue.

Neutral

I give the initial setup a seven out of ten. We had some difficulty when setting up the solution. The deployment took one year to complete.

The implementation was completed by a third party.

I give the solution a seven out of ten for pricing. Microsoft Dynamics 365 Business Central is cheaper than some others. In addition to the license, we pay for third-party support.

I give the solution a seven out of ten. The solution does not meet all our requirements and does not support advanced features.

We are using almost all the facilities which Microsoft 365 offers, like SharePoint, OneDrive, Teams, and normal email.

The tool runs all the areas of our organization. We were using a normal standalone before that, but it is better now. We can see that Microsoft Teams is giving us more services. We were able to conduct meetings on it during the pandemic. Working from home turned out to be good for us.

Right now, we don’t have any issues. We had some network issues happening before. Sometimes we face problems with security.

I think they should make it more secure with signature security, zero-trust, or something else. It will be even better for us as we get some phishing mail from a phishing server.

We have been using Microsoft 365 for around a year.

We are in a remote area where there is some network issue. The remaining aspects are all good. So from the office side, we can give it a ten out of ten.

Around 300 people in our organization use Microsoft 365.

We didn't face any issues from that side. We are still in contact with a local vendor. When the issue comes, we get instant support from them.

We were using a standalone. We are getting more features after switching to Microsoft 365.

It's simple. We were using a standalone. We switched it with the login and didn't have a hard time with that one.

We have one consultant, but right now the contract is going to finish.

We do recommend the product. If the network issue gets to a normal level, we can rate it around an eight out of ten.

We really like the applications, including SharePoint, Teams, and the M365 Suite. 

It is very user-friendly.

The initial setup is easy.

The pricing isn't overly expensive.

It is stable.

Technical support from local partners has been good. 

I work in Pakistan, and many people want desktop solutions. They don't want to work on the cloud. They want a strictly on-premises solution. 

The pricing could always be better.

I've been using the solution for four to five years. 

The stability is good in the Pakistani market. I'd rate it nine out of ten. There aren't bugs or glitches. It's reliable. It doesn't crash or freeze. 

Technical support is fine. they are helpful and responsive, and we are satisfied with the level of support we receive. We get help from local partners, and they've been very good. 

Positive

The product has been easy to set up. It's not complex at all. I'd rate the process eight out of ten in terms of ease of deployment. 

The time to deploy depends on the industry that they're deploying. It's typically quite simpler. 

We handled the initial setup in-house. We have an IT team and a project manager that can handle setup tasks. 

The licensing is reasonable. They also provide data management and recovery via backups. I'd rate the affordability seven out of ten based on the costs in the Pakistani market. Local partners will charge for implementation, which could be an extra cost for a company.

We did evaluate SAP as well and decided on this solution. 

We are Microsoft partners. 

I'd advise potential new users to make a comparison and look at the features they require. If this product can integrate with their modern workplace, then they should go for it. 

I'd rate the product nine out of ten. 

In our market, we use most of the modules in Microsoft Dynamics NAV for manufacturing consulting and implementation, which is our main customer demand right now. However, we also use other ERPs such as SAP, Odoo (open source software) and we also have some experience with Oracle NetSuite. Additionally, we do many integrations with SAP, but we're not using SAP much currently.

One of the ways in which Microsoft Dynamics NAV has helped our company is that it allows us to centralize our information on the same platform.

The most important feature of Microsoft Dynamics NAV is that it lets us centralize all our information so that we don't need to rely on any other software outside of Microsoft.

I think Microsoft should improve on the process of how the user decides on a business workflow. For example, there may be some kind of drag-and-drop interface that lets us decide for ourselves how to develop the business workflows that fit our purpose.

But it's not just about the interface. We often deal with multilevel workflows, depending on the department or the person in charge, and there isn't enough flexibility in the way we need to make certain adjustments. Our workaround has been to perform some custom development alongside Dynamics NAV to enable us to refine the workflows.

Partly because of the pricing structure of Dynamics NAV, we have a plan to migrate to Dynamics 365 Business Central, essentially moving it into the cloud version. If we compare Dynamics 365 Business Central to other competitors like SAP or NetSuite, the price is not too high and not too low. However, for our own brand I think Dynamics NAV is good enough for us right now.

I have been using Microsoft Dynamics NAV for more than four years.

I think it's stable.

It's scalable in some ways, but in other ways not so much. Which is okay, because at the moment lots of people simply want a standard low-cost platform.

We use the support from another vendor, not directly from the Microsoft team.

The on-premises model of Dynamics NAV is very expensive, hence our plan to migrate to Dynamics 365 Business Central, which appears to fit our needs better in terms of pricing. Compared to competitors, the cloud version of Dynamics is in the middle; not too high and not too low.

We are both partners and clients of Microsoft and to others looking into Dynamics NAV, I will advise that if you're looking for a central platform to work on, you should view Microsoft 365, Office 365, etc., and other Microsoft products together and innovate. Integrate and collect all the information between your systems.

For us, the day may be coming to move to Dynamics 365 Business Central, and if you want to centralize all your data in one platform going forward, that's what I would recommend as well.

I would rate Microsoft Dynamics NAV an eight out of ten.