Microsoft Dynamics 365 Business Central Reviews

I use Microsoft Dynamics 365 Business Central for finance. Our accountants enter transactions, I review them and handle month-end closing. I also help with updates and train my team on using the system.

The most valuable features of Business Central for me are its seamless integration with Power BI and the ability to create customized reports. These features save us time and effort in analyzing our results.

There is room for improvement in the ability to reverse or correct transactions more easily. Currently, if we make mistakes or need to undo something, it can be challenging and time-consuming. Simplifying the process for reversing transactions would be helpful.

I have been working with Microsoft Dynamics 365 Business Central for two years.

I would rate the stability of the solution as an eight out of ten. I find Business Central to be a stable system. However, we experienced issues with updates in our previous system where the cost of goods sold wasn't recognized after updates. Our consultants addressed the problem, and it has been stable since.

I would rate the scalability of the solution as an eight out of ten. Business Central is highly scalable and suitable for both small and medium-sized enterprises.

I would rate the initial setup of Business Central as a seven out of ten for ease. Transitioning from our previous software was a bit challenging for our accounting team, especially with reversing transactions, but they became more comfortable over time.

It took about one and a half months to deploy Business Central, including a month for preparation and migration. We worked with consultants to integrate Navision and customize layouts. Maintenance is managed centrally with about three to four hours of consultant involvement per month for any issues.

I would rate the pricing of Business Central as a six or seven out of ten in terms of costliness. We have yearly licensing costs, and the biggest additional expense is for external consultants.

Business Central has simplified our financial reporting by integrating with our business intelligence tools like Borg and Power BI. With everything connected, we can automatically upload data, view balance sheets, and P&L statements, and drill down into details to understand our results better. It is all seamless and makes it easy to analyze and track our financial performance.

The customer relationship function in Business Central has had the biggest impact on our efficiency. We monitor accounts receivable, analyze them, and improve cash flow by identifying clients who haven't paid. Sales managers then follow up with them, helping us plan our cash flow better. 

The inventory management feature in Business Central helps us optimize stock levels by analyzing goods by lot and their expiration dates. We prioritize selling items with upcoming expiration dates to avoid losses. This helps us manage our stock effectively and minimize expenses.

Business Central supports our decision-making process with its data analytics and reporting tools by allowing us to analyze stock levels, allocate goods to key clients, and determine appropriate discounts. 

My main recommendation for new users is to involve a legal consultant and ensure proper planning from the start when implementing Business Central. This can help avoid potential issues and save time in the long run.

Overall, I would rate Business Central as a nine out of ten.

We have implemented Microsoft Dynamics 365 Business Central in various retail, supermarkets, institutions, agencies, and manufacturing industries. Our implementations were segregated from production manufacturing. We implemented this system in educational institutions such as schools and universities for their educational systems.

The solution has provided multiple benefits: cost reduction, increased productivity, streamlined data accuracy, enhanced efficiency, improved KPI tracking, successful implementation, optimized processes, and increased customer traction.

As a customer, one should focus on specific pillars such as CRM, opportunity management, and interaction handling. Depending on the business, emphasis might shift to post-production or accounting modules, especially when utilizing functions related to manufacturing or production. Each feature holds value tailored to meet different customer needs.

Sometimes, we may require customizations to address specific cases, such as the absence of budget control in Microsoft Dynamics 365 Business Central. Not having a point-of-sale application or a retail interface within Business Central can be a significant limitation, especially for companies dealing with retail operations. In such instances, it becomes necessary to seek alternative solutions or integrations.

I have been using Microsoft Dynamics 365 Business Central as a partner since 2018.

The solution is stable.

The solution is scalable. You can increase users, capacity, and tables. You can go to the cloud whenever you want.

The initial setup is easy. We have more than three teams, including an analysis and design team, a functional team, a technical team, a database administrator, and developers to deploy the solution. It takes around three months to two years to complete the deployment. It depends on the scope and financial cash flow of the customer. He may need to go through long-term implementation. Some customers need to finalize it in two months, but we usually do it in three months.

First, we begin with project initiation, preparing for customer and stakeholder analysis, requirement gathering, and other preliminary steps before conducting detailed research. We adhere to the primary objectives, ensuring maintenance at the customer's end. Next, we move into the analysis phase, conducting an in-depth analysis of each process across all departments within the project scope. Upon obtaining approval for the applicable requirement document, we proceed to the design phase, developing a useful design document outline. Following the implementation of Business Central, these procedures exist primarily in virtual documentation and conceptual planning. Once approved, we initiate configuration and data gathering, including uploads and related tasks, proceeding to a demo showcasing the approved functionalities outlined in the design document. Subsequently, we focus on training and eventually transition to the go-live phase. These steps constitute our standard procedure for each project phase. During configuration, attention is paid to master data, group security, and all necessary elements within the configuration framework.

The solution is very expensive.

If you opt for the top system available, without an efficient team to implement it, the customer's satisfaction will not be guaranteed. Therefore, our primary focus remains on implementation quality, understanding the business needs, and delivering added value to customers. We strive to embed these elements within our solution and implementation process to prevent shortcomings.

It is scalable, cost-efficient, and has a good user interface. However, it has some limitations, such as lacking a point-of-sale or retail interface.

My advice is not to proceed directly to the Business Central. One should go through the ERP selection process before selecting an ERP. We assess the customer, scan the opportunities, identify pain points, evaluate the current processes, and perform a gap analysis. Based on this analysis, we then initiate the proper ERP implementation. Usually, we ensure it's tailored to their needs as Business Central.

Overall, I rate the solution a ten out of ten.

We use Microsoft Dynamics 365 Business Central for office productivity.

From an end-user's perspective, it's really nice to have all the technologies consistent. The solution's integration between Teams, SharePoint, and Exchange Online is really helpful.

The solution's event management can be improved. If there are more than 3,000 people, the event quality decreases rapidly. That is something which can definitely be improved.

I have been using Microsoft Dynamics 365 Business Central for three years.

I rate Microsoft Dynamics 365 Business Central an eight out of ten for stability.

The solution’s scalability is not a problem. Around 1,500 users are using the solution in our organization, and we have plans to increase the usage.

We previously used Cisco Webex.

The solution’s initial setup is easy.

We use TerraForm code to deploy most of the things and normal site security configurations.

You have to pay a yearly licensing fee for the solution.

I would recommend the solution to other users because it is easy to set up, easy to use, and it has a very intuitive user experience.

Overall, I rate Microsoft Dynamics 365 Business Central a nine out of ten.

We use Microsoft Dynamics 365 Business Central as our platform for drafting and reading documents.

This is readily available and affordable, as well as user-friendly and simple to use in my opinion.

The stability could always be improved.

I work with Microsoft Dynamics 365 Business Central.

Microsoft Dynamics 365 Business Central is a stable solution.

I would rate the stability of the solution an eight out of ten.

There is always room for improvement. 

There are some tools that I am not able to use very efficiently.

It's not particularly scalable. In my opinion, when attempting to expand usage to a larger number of individuals, it becomes more complicated.

We have approximately eight users.

I have never contacted technical support.

Previously, we used Gmail.

We made the switch because it was a more convenient option. Additionally, many other companies like ours, including SMEs, also use Microsoft. We became aware of this and decided to adopt it as well.

In my opinion, the initial setup is straightforward.

The deployment process was incredibly fast, taking only two minutes to complete.

I was able to complete the deployment myself.

The process is very straightforward and widely used. If I encounter any issues or have questions, I can easily find solutions by searching on Google.

I have computed the return on investment, but since Microsoft is essential software that we are required to use, I didn't factor in a significant return on investment.

Regarding professional accounts, we have the option to purchase six accounts at a relatively low cost.

We are required to pay licensing fees, and when it came time to renew our license, we opted for a five-year subscription.

In my opinion, the fees are reasonable.

I would rate Microsoft Dynamics 365 Business Central an eight out of ten.

We are using the E5 license. So everything across the E5.

The security feature, particularly the encryption, which still builds sensitivity, is one of the most valuable features. 

There is room for improvement in terms of compatibility. Compatibility with Mac is not there. Many functionalities are visible on the Windows version that are missing on the Mac.

We have been using Microsoft Dynamics 365 Business Central for one year. So it's the most efficient version we get.

It is a stable solution. 

It is a scalable solution. There are around 50 to 100 users in our organization. We plan to increase the usage with time. 

The initial setup is straightforward. But it takes time based on need because we are growing too. So it's not like we fully set up at once.

Five to ten technical staff members are enough for the integration and maintenance. 

You need to pay for a license, but the monthly cash flow option is affordable.

I would recommend the solution. Overall, I would rate it an eight out of ten. 

We use the solution for our inventory management.

The solution has helped streamline our orders so we can receive the order, and track the delivery in one solution.

The selling feature is the most valuable.

The reporting tool has room for improvement.

I would like to have automatic information input to avoid manual entries in a future release.

I am currently using the solution.

I give the stability a six out of ten. We had a bug that required a third party to fix the issue.

I give the scalability a five out of ten with our current version which does not support further scaling.

We have 50 people using the solution in our organization.

Technical support sometimes takes longer to resolve the issue.

Neutral

I give the initial setup a seven out of ten. We had some difficulty when setting up the solution. The deployment took one year to complete.

The implementation was completed by a third party.

I give the solution a seven out of ten for pricing. Microsoft Dynamics 365 Business Central is cheaper than some others. In addition to the license, we pay for third-party support.

I give the solution a seven out of ten. The solution does not meet all our requirements and does not support advanced features.

We are using almost all the facilities which Microsoft 365 offers, like SharePoint, OneDrive, Teams, and normal email.

The tool runs all the areas of our organization. We were using a normal standalone before that, but it is better now. We can see that Microsoft Teams is giving us more services. We were able to conduct meetings on it during the pandemic. Working from home turned out to be good for us.

Right now, we don’t have any issues. We had some network issues happening before. Sometimes we face problems with security.

I think they should make it more secure with signature security, zero-trust, or something else. It will be even better for us as we get some phishing mail from a phishing server.

We have been using Microsoft 365 for around a year.

We are in a remote area where there is some network issue. The remaining aspects are all good. So from the office side, we can give it a ten out of ten.

Around 300 people in our organization use Microsoft 365.

We didn't face any issues from that side. We are still in contact with a local vendor. When the issue comes, we get instant support from them.

We were using a standalone. We are getting more features after switching to Microsoft 365.

It's simple. We were using a standalone. We switched it with the login and didn't have a hard time with that one.

We have one consultant, but right now the contract is going to finish.

We do recommend the product. If the network issue gets to a normal level, we can rate it around an eight out of ten.

I am impressed with the tool's user authentication, compatibility , and policies. 

The tool needs to work on reporting issues and user interface. 

I am using the solution for two years. 

The product is stable. 

The solution is scalable. We have two customers for the solution. 

The tool's setup is straightforward. The solution's deployment took about two weeks to complete. 

We did the tool's deployment in-house. 

We have an agreement with Microsoft and pricing is okay for us.

I would rate the solution a seven out of ten.