Microsoft Dynamics 365 Business Central Reviews

In our market, we use most of the modules in Microsoft Dynamics NAV for manufacturing consulting and implementation, which is our main customer demand right now. However, we also use other ERPs such as SAP, Odoo (open source software) and we also have some experience with Oracle NetSuite. Additionally, we do many integrations with SAP, but we're not using SAP much currently.

One of the ways in which Microsoft Dynamics NAV has helped our company is that it allows us to centralize our information on the same platform.

The most important feature of Microsoft Dynamics NAV is that it lets us centralize all our information so that we don't need to rely on any other software outside of Microsoft.

I think Microsoft should improve on the process of how the user decides on a business workflow. For example, there may be some kind of drag-and-drop interface that lets us decide for ourselves how to develop the business workflows that fit our purpose.

But it's not just about the interface. We often deal with multilevel workflows, depending on the department or the person in charge, and there isn't enough flexibility in the way we need to make certain adjustments. Our workaround has been to perform some custom development alongside Dynamics NAV to enable us to refine the workflows.

Partly because of the pricing structure of Dynamics NAV, we have a plan to migrate to Dynamics 365 Business Central, essentially moving it into the cloud version. If we compare Dynamics 365 Business Central to other competitors like SAP or NetSuite, the price is not too high and not too low. However, for our own brand I think Dynamics NAV is good enough for us right now.

I have been using Microsoft Dynamics NAV for more than four years.

I think it's stable.

It's scalable in some ways, but in other ways not so much. Which is okay, because at the moment lots of people simply want a standard low-cost platform.

We use the support from another vendor, not directly from the Microsoft team.

The on-premises model of Dynamics NAV is very expensive, hence our plan to migrate to Dynamics 365 Business Central, which appears to fit our needs better in terms of pricing. Compared to competitors, the cloud version of Dynamics is in the middle; not too high and not too low.

We are both partners and clients of Microsoft and to others looking into Dynamics NAV, I will advise that if you're looking for a central platform to work on, you should view Microsoft 365, Office 365, etc., and other Microsoft products together and innovate. Integrate and collect all the information between your systems.

For us, the day may be coming to move to Dynamics 365 Business Central, and if you want to centralize all your data in one platform going forward, that's what I would recommend as well.

I would rate Microsoft Dynamics NAV an eight out of ten.

I use Microsoft Dynamics 365 Business Central for finance. Our accountants enter transactions, I review them and handle month-end closing. I also help with updates and train my team on using the system.

The most valuable features of Business Central for me are its seamless integration with Power BI and the ability to create customized reports. These features save us time and effort in analyzing our results.

There is room for improvement in the ability to reverse or correct transactions more easily. Currently, if we make mistakes or need to undo something, it can be challenging and time-consuming. Simplifying the process for reversing transactions would be helpful.

I have been working with Microsoft Dynamics 365 Business Central for two years.

I would rate the stability of the solution as an eight out of ten. I find Business Central to be a stable system. However, we experienced issues with updates in our previous system where the cost of goods sold wasn't recognized after updates. Our consultants addressed the problem, and it has been stable since.

I would rate the scalability of the solution as an eight out of ten. Business Central is highly scalable and suitable for both small and medium-sized enterprises.

I would rate the initial setup of Business Central as a seven out of ten for ease. Transitioning from our previous software was a bit challenging for our accounting team, especially with reversing transactions, but they became more comfortable over time.

It took about one and a half months to deploy Business Central, including a month for preparation and migration. We worked with consultants to integrate Navision and customize layouts. Maintenance is managed centrally with about three to four hours of consultant involvement per month for any issues.

I would rate the pricing of Business Central as a six or seven out of ten in terms of costliness. We have yearly licensing costs, and the biggest additional expense is for external consultants.

Business Central has simplified our financial reporting by integrating with our business intelligence tools like Borg and Power BI. With everything connected, we can automatically upload data, view balance sheets, and P&L statements, and drill down into details to understand our results better. It is all seamless and makes it easy to analyze and track our financial performance.

The customer relationship function in Business Central has had the biggest impact on our efficiency. We monitor accounts receivable, analyze them, and improve cash flow by identifying clients who haven't paid. Sales managers then follow up with them, helping us plan our cash flow better. 

The inventory management feature in Business Central helps us optimize stock levels by analyzing goods by lot and their expiration dates. We prioritize selling items with upcoming expiration dates to avoid losses. This helps us manage our stock effectively and minimize expenses.

Business Central supports our decision-making process with its data analytics and reporting tools by allowing us to analyze stock levels, allocate goods to key clients, and determine appropriate discounts. 

My main recommendation for new users is to involve a legal consultant and ensure proper planning from the start when implementing Business Central. This can help avoid potential issues and save time in the long run.

Overall, I would rate Business Central as a nine out of ten.

We implemented the solution for an insurance company. It was a full-stack implementation for new business units. The solution is used for communication and collaboration.

The tool covers most of the business requirements that most companies have, especially financial institutions.

The solution must provide more AI features. It will help in the collaboration of content generation and summarization of content.

I have been using the solution for a few years.

The product is quite stable. I rate the stability a nine out of ten. The stability of the communication platform is not always good.

The scalability is quite good. I didn’t have any issues with the scalability. We have a single customer with a user base of 5000. We have three people looking after the ongoing maintenance.

The support is good. It is better than the support I receive for other Microsoft products.

The setup is straightforward. It took us two and a half weeks to deploy the tool. The solution is deployed on the cloud. We have three engineers to deploy the product.

The solution is a little bit expensive. We pay a yearly licensing fee.

I recommend the solution to others. People who want to invest in the solution must look carefully at the business case they're trying to solve. They must ensure that they satisfy their requirements with a good price point. Overall, I rate the solution a nine out of ten.

We use Microsoft Dynamics 365 Business Central as our platform for drafting and reading documents.

This is readily available and affordable, as well as user-friendly and simple to use in my opinion.

The stability could always be improved.

I work with Microsoft Dynamics 365 Business Central.

Microsoft Dynamics 365 Business Central is a stable solution.

I would rate the stability of the solution an eight out of ten.

There is always room for improvement. 

There are some tools that I am not able to use very efficiently.

It's not particularly scalable. In my opinion, when attempting to expand usage to a larger number of individuals, it becomes more complicated.

We have approximately eight users.

I have never contacted technical support.

Previously, we used Gmail.

We made the switch because it was a more convenient option. Additionally, many other companies like ours, including SMEs, also use Microsoft. We became aware of this and decided to adopt it as well.

In my opinion, the initial setup is straightforward.

The deployment process was incredibly fast, taking only two minutes to complete.

I was able to complete the deployment myself.

The process is very straightforward and widely used. If I encounter any issues or have questions, I can easily find solutions by searching on Google.

I have computed the return on investment, but since Microsoft is essential software that we are required to use, I didn't factor in a significant return on investment.

Regarding professional accounts, we have the option to purchase six accounts at a relatively low cost.

We are required to pay licensing fees, and when it came time to renew our license, we opted for a five-year subscription.

In my opinion, the fees are reasonable.

I would rate Microsoft Dynamics 365 Business Central an eight out of ten.

We use the solution for our inventory management.

The solution has helped streamline our orders so we can receive the order, and track the delivery in one solution.

The selling feature is the most valuable.

The reporting tool has room for improvement.

I would like to have automatic information input to avoid manual entries in a future release.

I am currently using the solution.

I give the stability a six out of ten. We had a bug that required a third party to fix the issue.

I give the scalability a five out of ten with our current version which does not support further scaling.

We have 50 people using the solution in our organization.

Technical support sometimes takes longer to resolve the issue.

Neutral

I give the initial setup a seven out of ten. We had some difficulty when setting up the solution. The deployment took one year to complete.

The implementation was completed by a third party.

I give the solution a seven out of ten for pricing. Microsoft Dynamics 365 Business Central is cheaper than some others. In addition to the license, we pay for third-party support.

I give the solution a seven out of ten. The solution does not meet all our requirements and does not support advanced features.

We are using almost all the facilities which Microsoft 365 offers, like SharePoint, OneDrive, Teams, and normal email.

The tool runs all the areas of our organization. We were using a normal standalone before that, but it is better now. We can see that Microsoft Teams is giving us more services. We were able to conduct meetings on it during the pandemic. Working from home turned out to be good for us.

Right now, we don’t have any issues. We had some network issues happening before. Sometimes we face problems with security.

I think they should make it more secure with signature security, zero-trust, or something else. It will be even better for us as we get some phishing mail from a phishing server.

We have been using Microsoft 365 for around a year.

We are in a remote area where there is some network issue. The remaining aspects are all good. So from the office side, we can give it a ten out of ten.

Around 300 people in our organization use Microsoft 365.

We didn't face any issues from that side. We are still in contact with a local vendor. When the issue comes, we get instant support from them.

We were using a standalone. We are getting more features after switching to Microsoft 365.

It's simple. We were using a standalone. We switched it with the login and didn't have a hard time with that one.

We have one consultant, but right now the contract is going to finish.

We do recommend the product. If the network issue gets to a normal level, we can rate it around an eight out of ten.

We use this solution for auto processing, procurement, and finance. We are customers and resellers. Our customers are mostly in the mid-market and the SMB level. I'm a sales manager.

This is a robust solution. I like the integration with Power BI wherein we are able to deploy multiple reports along with Power BI. We have access to all the reports we need in one dashboard. It's very useful for us and for the sales department, in particular. 

I'd like to see some enhancements on the CRM side which is currently at a very basic level. The UI is not particularly user-friendly and that could be improved. 

Our company has been using this solution for about a year. 

The solution is stable. 

The solution is scalable, we have around 15 people using it for data and 20 team members who are using 365. We have two admins dealing with maintenance. 

We previously used Microsoft Navision. 

The initial setup is not that complex. 

Licensing costs are competitive and fair. I believe we pay somewhere around $80 to $100 per month for a license.

I rate this solution seven out of 10. 

We use the solution for financial management, our point of sale, and asset management. 

The product is customizable so we can tune it according to our requirements.  

The interface wasn't very good, although they have improved it quite a lot. 

The initial setup of the solution was quite complex and the troubleshooting involved with that needs to be improved.  

We have been using this solution for about four years. 

The product is stable. 

The solution is very scalable. There are three departments and around 20 users implementing it in our organization.  

We found technical support to be helpful. 

The deployment was quite complex and took about a year. 

We implemented the solution via a third-party consultant. 

The deployment cost us $70,000 and we pay around $18,000 annually for support, which we find to be expensive.  

I would rate this solution an eight out of ten.

I think end-user training is important, consultancy and training are required for deployment.