I use Microsoft 365 Business to access the application that is part of the suite, such as Outlook.
Senior Software Engineer at Xylem
User friendly interface, easy to use, and reliable
Pros and Cons
- "The most valuable features are the user-friendly interface and ease of use. There is a benefit to not needing to install the application on your computer. For example, if you want to use Outlook or another application you can easily navigate to the website through your phone and quickly check your email. This is a very useful feature."
- "I would prefer to use Microsoft Outlook rather than Office 365 because of the way features are available in Outlook. There are times it becomes difficult to get to certain features through Office 365. For example, if you want to recall an email that you have accidentally send across to someone this is not very easily available through Office 365. The shortcuts available through Outlook are not there in Office 365 Business."
What is our primary use case?
What is most valuable?
The most valuable features are the user-friendly interface and ease of use. There is a benefit to not needing to install the application on your computer. For example, if you want to use Outlook or another application you can easily navigate to the website through your phone and quickly check your email. This is a very useful feature.
What needs improvement?
I would prefer to use Microsoft Outlook rather than Office 365 because of the way features are available in Outlook. There are times it becomes difficult to get to certain features through Office 365. For example, if you want to recall an email that you have accidentally send across to someone this is not very easily available through Office 365. The shortcuts available through Outlook are not there in Office 365 Business.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately three years.
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Microsoft 365 Business
June 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable.
We have approximately 5,000 users using this solution in my organization.
How was the initial setup?
The installation is smooth.
What's my experience with pricing, setup cost, and licensing?
There is a subscription needed for this solution.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Strategic Insights at a tech services company with 501-1,000 employees
User-friendly, flexible and stable, but the integration could be easier
Pros and Cons
- "It is definitely user-friendly, and I like the flexibility."
- "The integration with other platforms could be improved."
What is our primary use case?
I use this solution for business cases around office productivity.
I am also using it for my personal work. I use Office 365 for emailing and for the calendar.
What is most valuable?
When comparing with other products, it is easy to use.
It is definitely user-friendly, and I like the flexibility.
What needs improvement?
The integration with other platforms could be improved. It could be easier.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately four years.
We are using the latest version.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable product.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and technical support?
I have not yet contacted technical support.
How was the initial setup?
The installation of Microsoft 365 Business is pretty straightforward. It only took 15 to 20 minutes to deploy.
What about the implementation team?
I completed the installation myself. I did not use an integrator or reseller.
What's my experience with pricing, setup cost, and licensing?
Pricing could be better. In general, it could be cheaper.
Which other solutions did I evaluate?
I have been using Microsoft for a long time. I have not looked at any other solutions.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
June 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,711 professionals have used our research since 2012.
Co-Founder and CEO at a tech services company with 11-50 employees
Robust, easy to use, easy to install, and it's affordable
Pros and Cons
- "It is flexible."
- "More integration with Cortana would be helpful."
What is our primary use case?
We use Microsoft 365 Business for everything. We use it for emails, backup, and messenger.
For all of the requirements that we have, we use Microsoft.
What is most valuable?
We like everything about Microsoft 365 Business.
It is easy to use.
It is flexible.
It is priced well.
It's robust, and it's on the cloud.
What needs improvement?
More integration with Cortana would be helpful. I use Cortana, but it doesn't give very contextual reminders. I would like to see it made to be more contextual and the email searching could be better.
For how long have I used the solution?
I have been using Microsoft 365 Business for one year.
We are using the latest version.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable solution.
What do I think about the scalability of the solution?
We have not yet tried to scale. We are a small company with 40 people, and just over 10 are using this solution.
How are customer service and technical support?
I have not contacted technical support.
Which solution did I use previously and why did I switch?
Previously, we were using Gmail Business Suite, and because of my previous history with Microsoft, we changed.
How was the initial setup?
It is very easy to install.
We only need one admin to deploy and maintain this solution.
What about the implementation team?
We completed the installation ourselves. We have an IT person who does it.
What's my experience with pricing, setup cost, and licensing?
Microsoft 365 Business is inexpensive.
What other advice do I have?
I would recommend this solution to others.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
AVP at a computer software company with 501-1,000 employees
Accessible from anywhere and doesn't require any support
Pros and Cons
- "We can access it from anywhere. We can access it from home, the office, or any other place. It is a simple and the right product for the current COVID situation."
- "Some of the functionalities available in the desktop version are not available on the cloud."
What is our primary use case?
We use it for documents and PowerPoint presentations. We are most probably using its latest version.
What is most valuable?
We can access it from anywhere. We can access it from home, the office, or any other place. It is a simple and the right product for the current COVID situation.
What needs improvement?
Some of the functionalities available in the desktop version are not available on the cloud.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the scalability of the solution?
We have around 1,000 people.
How are customer service and technical support?
It is a good product, so we don't need anything from the support team.
How was the initial setup?
It was easy. We did not do anything. It was already available on the cloud as a part of the Microsoft platform. There is no need to implement it.
What's my experience with pricing, setup cost, and licensing?
Given the current COVID situation, I am quite happy that we use this product. With a cheaper solution, we might end up needing support.
What other advice do I have?
It is quite a good product. Technically, we are happy with this product.
I would rate Microsoft 365 Business a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAP Architecture Manager at a consultancy with 11-50 employees
Great load utilization tool and no need for an in-house IT team
Pros and Cons
- "Offers a great load utilization tool."
- "The Teams feature doesn't allow for sharing location which Office 365 had."
What is our primary use case?
Microsoft 365 has so many features that we're using including Teams and Sharepoint, as well as some items and plugins as part of Office 365 applications. We are customers of Microsoft and I'm an SAP architecture manager in analytics.
What is most valuable?
I really like the load utilization tool in the laptop and that everything is in the cloud. It provides data security and mobile access. There is no need to have infrastructure in the office or an in-house IT team which is great. I like having access to the SharePoint platform.
What needs improvement?
Unfortunately the Teams feature doesn't allow for sharing your location which Office 365 previously had. It's important for us to be able to share that information with other team members. I'd also like to see more storage because currently OneDrive gives 1 TB of space and we'd like more of that.
For how long have I used the solution?
I've been using this solution for over six years.
How are customer service and technical support?
Technical support instantly respond to me although it depends on the time difference. I think they are good, we haven't had any problems.
How was the initial setup?
The initial setup takes less than 30 minutes. Anybody can do it although we had an admin person deploy for us. We currently have about 15 users in the company.
What's my experience with pricing, setup cost, and licensing?
We pay a monthly subscription for the solution.
What other advice do I have?
I rate this product a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Programme Manager at a tech services company with 11-50 employees
Scalable, reasonably priced, and easy to use
Pros and Cons
- "The solution is very stable."
- "The solution could improve the user interface a little bit to make it easier to navigate."
What is our primary use case?
We're primarily using Office 365 as a product suite, however, we do not use it from an operating system perspective. It's great for general productivity as well as for teamwork and collaboration.
What is most valuable?
The solution makes collaboration easy.
It's great for productivity.
The solution is always available and easy to use. Your files are always very safe.
The solution is very stable. It's a reliable product.
The scalability is great.
The solution is reasonably priced.
What needs improvement?
The solution could improve the user interface a little bit to make it easier to navigate.
For how long have I used the solution?
I've been using the solution for about two years now. It hasn't been too long.
What do I think about the stability of the solution?
The solution is very stable. It's reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The scalability is good. You seem to be able to add as many new users as you like. From that perspective, it scales well.
We have about 15 users that regularly use the solution.
How are customer service and technical support?
I can't speak to any experience with technical support. I've never really dealt with them directly. Therefore, I wouldn't be able to speak to how helpful or responsive they are.
How was the initial setup?
As a cloud-based solution, there isn't really any installation required.
What's my experience with pricing, setup cost, and licensing?
We have a license that we pay for. It renews annually.
It could be cheaper, however, in general, it's affordable.
What other advice do I have?
Since we use the cloud-based version, we're always using the latest version of the solution.
On a scale from one to ten, I'd rate the solution at a nine.
I'd recommend the solution to other users and other organizations.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager at global trading
User friendly, highly scalable, and reliable
Pros and Cons
- "Since most of our employees are familiar with Microsoft solutions Microsoft 365 Business is very easy to use for everyone."
- "In a future release, I would like to see what more Microsoft can do in terms of integration with other solutions."
What is our primary use case?
The main use for this solution is for internal business conduct.
What is most valuable?
Since most of our employees are familiar with Microsoft solutions Microsoft 365 Business is very easy to use for everyone.
What needs improvement?
In a future release, I would like to see what more Microsoft can do in terms of integration with other solutions.
For how long have I used the solution?
I have been using this solution for approximately five years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
It is a very scalable solution because we use it with Microsoft OneDrive for cloud archiving files and Microsoft Exchange for our employee emails.
We have 10 people in my organization that use this solution.
What's my experience with pricing, setup cost, and licensing?
We purchase annual licenses for this solution.
What other advice do I have?
I recommend this solution to others.
I rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Information Security Sector Dates Employed at a mining and metals company with 201-500 employees
Stable and easy to use but could offer better technical support
Pros and Cons
- "It's simple and easy to use."
- "Technical support could be better."
What is our primary use case?
We primarily use the solution in our company for various organizational purposes.
I also use it personally, at home.
What is most valuable?
Overall, the solution is quite good. It's simple and easy to use. Anyone would be able to navigate through it easily.
The product is quite stable.
What needs improvement?
Technical support could be better. They aren't as helpful as they could be when we sometimes have to call them.
For how long have I used the solution?
I've been using the solution for maybe five years or so at this point. It's been a while.
What do I think about the stability of the solution?
The stability of the solution is quite good. I can't recall dealing with bugs or glitches. It doesn't crash or freeze. The performance is reliable.
What do I think about the scalability of the solution?
The solution can scale. We do plan to increase useage.
How are customer service and technical support?
Right now, technical support is about average. They could be better. We'd like them to be more helpful and responsive when we have issues.
I personally haven't had any issues when directly dealing with technical support, however, I have heard stories from colleagues.
Which other solutions did I evaluate?
Before we chose this solution, we did not look at any other options.
What other advice do I have?
We're just a customer and an end-user. We don't have a business relationship with Microsoft.
I'd rate the solution at a seven out of ten. It's okay, and we are mostly happy with it, however, technical support could be better.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: June 2025
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