Name: Jira
Brand: Atlassian
Rating: 4.1 (283 reviews)

it_user942

Sales at a tech vendor with 51-200 employees

Jun 22, 2012

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Gets the job done (well)

Pros and Cons

"Straightforward system that gets the job done."

"This may not satisfy complex enterprise requirements that need a customizable platform."

What is most valuable?

Straightforward system that gets the job done. Easy to use and user-friendly.

What needs improvement?

This may not satisfy complex enterprise requirements that need a customizable platform.

What other advice do I have?

Good investment.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

reviewer1108320

Software Testing Engineer at a tech services company with 11-50 employees

Jan 26, 2022

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Simple installation, integrates well, and plenty of tools

Pros and Cons

"Jira is easy to use and there are a lot of tools that are integrated with it."
"Jira is easy to use and there are a lot of tools that are integrated with it."

"The solution can improve by including test management functionality in a native bundle without plugins."
"The solution can improve by including test management functionality in a native bundle without plugins."

What is our primary use case?

We use Jira strategic management and overall best practices management.

What is most valuable?

Jira is easy to use and there are a lot of tools that are integrated with it.

What needs improvement?

The solution can improve by including test management functionality in a native bundle without plugins.

For how long have I used the solution?

I have been using Jira for several years.

What do I think about the stability of the solution?

I have found Jira to be stable.

What do I think about the scalability of the solution?

Jira is scalable.

We have approximately 50 users using this solution in my organization.

How are customer service and support?

I have not used technical support.

How was the initial setup?

The initial setup is simple.

What about the implementation team?

We had our internal IT team that did the implementation and we do not require maintenance.

What's my experience with pricing, setup cost, and licensing?

We are on an annual license to use Jira.

Which other solutions did I evaluate?

I evaluated other options. I choose Jira to work with because it is a popular solution and many of our customers use it.

What other advice do I have?

I rate Jira an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide

Jira

May 2026

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reviewer2596062

System Engineer at a consultancy with 10,001+ employees

Nov 26, 2024

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Effective defect management, saves time, and has substantial analytics

Pros and Cons

"Jira provides substantial analytical aspects, especially in defect categorization and routing."

"From an automation perspective, there are more aspects that could be needed, especially regarding natural language reporting in the generative AI context."

What is our primary use case?

I have used Jira for defect management and issue management. This includes defect categorization, defect analysis, and defect summary, as well as exporting the defects. I have primarily used it from a user side perspective in both ITSM and agile delivery contexts.

How has it helped my organization?

Jira provides substantial analytical aspects, especially in defect categorization and routing. These features contribute to significant effort savings, roughly between ten to 15 person-days. Additionally, it aids in program management and overall effort management.

What is most valuable?

Jira provides substantial analytical aspects, especially in defect categorization and routing. These features contribute to significant effort savings, roughly between ten to fifteen person-days. Additionally, it aids in program management and overall effort management.

What needs improvement?

From an automation perspective, there are more aspects that could be needed, especially regarding natural language reporting in the generative AI context. I did an integration with UiPath on Jira, focusing on defect routing, however, the API documentation was not adequate.