PeerSpot user
Technical QA Lead in HPE NGA Synchronizer at a tech vendor with 10,001+ employees
Vendor
Boards, backlog, and filters are useful in QA and Git integration makes finding specific fixes easier
Pros and Cons
  • "For QA, the most interesting for me are boards, backlog, and filters."
  • "Grid: It is really strange that there is no possibility to edit an item in the grid. You need to go inside, and even then, not all items are editable, so you need to switch to edit mode. That's too many clicks and switches."

What is most valuable?

For QA, the most interesting for me are boards, backlog, and filters.

How has it helped my organization?

We finally started to use Git integration, so it is easy now to find a fix of a specific issue.

What needs improvement?

Filters: I never use a simple filter because it is not enough. When I have a complex filter and switch to simple, the switch is impossible. Also, even with complex filters, not all searches are possible.

Grid: It is really strange that there is no possibility to edit an item in the grid. You need to go inside, and even then, not all items are editable, so you need to switch to edit mode. That's too many clicks and switches.

Make the product more user-friendly. It should be easy even for a person on his first day: to edit items, to select several items, to copy items. The product should be for people.

For how long have I used the solution?

Two years.

Buyer's Guide
Jira
March 2024
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
769,334 professionals have used our research since 2012.

What do I think about the stability of the solution?

Not yet.

What do I think about the scalability of the solution?

Not yet.

How are customer service and support?

Haven't used it.

Which solution did I use previously and why did I switch?

Yes, I've used HPE Agile Manager. I switched because I switched the company I work for, and the new one works with JIRA.

How was the initial setup?

I didn't install it, I only use the web interface.

What's my experience with pricing, setup cost, and licensing?

Not my area of responsibility.

Which other solutions did I evaluate?

Not my area of responsibility.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Technical Test Lead at a tech services company with 10,001+ employees
Real User
It provides us with a view of historic changes that are recorded, but it needs to improve its QA.

Valuable Features:

  1. "Start watching this issue" which sends updates to a user who has subscribed to this JIRA when there are changes made
  2. It provides us with a view of historic changes that are recorded
  3. It allows universal searches, even across multiple projects in JIRA, when we want to find the JIRA where a keyword was referenced

Improvements to My Organization:

We use this as a primary tool to record all requirements and changes. This product is absolutely easy to use and does its job perfectly. 

Room for Improvement:

My opinion of this product is that it is quite complete - from a QA standpoint.

Use of Solution:

I've used it for four years. We have this integrated with SpiraTest, so all incidents raised in SpiraTest are replicated over to JIRA and vice-versa.

Other Solutions Considered:

JIRA was the solution we used throughout. It had no competition.

Other Advice:

This is a good product, and I would back it every time.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Jira
March 2024
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
769,334 professionals have used our research since 2012.
CEO at a tech services company with 11-50 employees
Real User
Scalable, good functionality, and well structured
Pros and Cons
  • "We have found the structure, functionality, and how Jira handles the tickets most valuable."
  • "The performance could be improved in the future."

What is our primary use case?

We using this solution to handling all of our development and support tickets.

What is most valuable?

We have found the structure, functionality, and how Jira handles the tickets most valuable.

What needs improvement?

The performance could be improved in the future.

For how long have I used the solution?

I have been using this solution for approximately four years.

What do I think about the stability of the solution?

We have had some issues with stability.

What do I think about the scalability of the solution?

The scalability is good for what we are using it for. We have approximately 20 people using the solution in my organization and we plan to increase usage.

How are customer service and technical support?

The technical support could be more responsive.

What about the implementation team?

We have one technician handling the deployment of Jira in my organization.

What's my experience with pricing, setup cost, and licensing?

There is a monthly license required for this solution and it is expensive.

What other advice do I have?

I would recommend this solution to others.

I rate Jira an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Test Architect
Real User
Stable solution with a variety of use cases
Pros and Cons
  • "We have the best community to support any problems that we have."
  • "The pricing is quite high."

What is our primary use case?

Our primary use cases for this product are project management, customer relationship management, internal management, and collaboration.

What is most valuable?

It's an open API. We also have the best community to support any problems that we have.

What needs improvement?

Cost could be improved. The pricing is quite high. I could also see there being a need for improvements in software product management, project planning, and DevOps. 

For how long have I used the solution?

I have been using Jira for six years. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

The product is used on a daily basis by 2,000 people. However, it is not easy to scale. 

How are customer service and technical support?

Technical support could be made more efficient and localized. 

How was the initial setup?

The initial setup was somewhere in the middle. Not very simple; not very complex. 

What about the implementation team?

We worked with consultants and deployment took us two months. All maintenance has been handled by vendors from outside of the organization. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technial Lead at a transportation company with 1-10 employees
Real User
Easy to customize but it's not very stable
Pros and Cons
  • "It's an open-sourced product that is easy to customize."
  • "Stability is an area of concern and it needs improvement, otherwise, it's a good product."

What is our primary use case?

We are using Jira for tracking and management.

What is most valuable?

It's an open-sourced product that is easy to customize.

What needs improvement?

Stability is an area of concern and it needs improvement, otherwise, it's a good product.

In the next release, it should be more stable and have more APIs to integrate more plugins with it.

For how long have I used the solution?

The first time that I used Jira was in 2011. 

I am using the older version that was released in 2019.

What do I think about the stability of the solution?

It's not a stable solution.

What do I think about the scalability of the solution?

The number of users is in the hundreds.

We will not likely continue using this product. Our customers are evaluating other solutions that are more stable and scalable.

How are customer service and technical support?

We have not contacted technical support.

Which solution did I use previously and why did I switch?

Previously, we did not use another product.

How was the initial setup?

The initial setup is straightforward. 

The migration took a week to complete.

What other advice do I have?

Depending on the use cases, I would either recommend Jira or not.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user942 - PeerSpot reviewer
Sales at a tech vendor with 51-200 employees
Vendor
Gets the job done (well)

Valuable Features:

Straightforward system that gets the job done. Easy to use and user-friendly.

Room for Improvement:

This may not satisfy complex enterprise requirements that need a customizable platform.

Other Advice:

Good investment.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project Management Officer at a computer software company with 501-1,000 employees
Vendor
Great for creating tasks and tracking productivity of my development team
Pros and Cons
  • "Great for tracking my development team's productivity."
  • "The support could be improved."

What is our primary use case?

Our primary use case for JIRA is for project tracking to see where our development team productivity is.

What is most valuable?

This product has been very helpful for me in terms of creating tasks and tracking my development team's productivity. 

What needs improvement?

I think support could be improved, in particular it would be helpful having a login for the support team.

For how long have I used the solution?

I've been using this solution for six years. 

What do I think about the stability of the solution?

This solution is very stable.

What do I think about the scalability of the solution?

This solution is scalable. 

How was the initial setup?

It was easy to deploy this locally, I'm not sure if it would be the same at enterprise level. We have nearly 300 users in the company. 

Which other solutions did I evaluate?

I've tried some other solutions including Plenty, ClickUp and Azure. I feel that Jira is far better than these other solutions. 

What other advice do I have?

I would recommend this product for people who have agility.

I rate this solution an eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Quality Assurance & Quality Control Engineer at Bolt Solutions
Real User
A powerful work management tool
Pros and Cons
  • "The timeline management is great."
  • "The filtration could be better."

What is most valuable?

The timeline management is great and the dashboard allows me to see the performance of everyone working for the company.

What needs improvement?

The filtration could be better.

For how long have I used the solution?

I have been using Jira for six months.

What do I think about the stability of the solution?

Stability-wise, it's not the best, but it's stable.

What do I think about the scalability of the solution?

Jira is very easy to expand upon and customize.

How was the initial setup?

The initial setup was very easy. It's a very user-friendly solution but sadly, deployment for Jira is not the best.

What other advice do I have?

I would highly recommend Jira to other interested companies.

On a scale from one to ten, I would give Jira a rating of eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Jira Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Jira Report and get advice and tips from experienced pros sharing their opinions.