Quality Assurance & Quality Control Engineer at Bolt Solutions
Real User
A powerful work management tool
Pros and Cons
  • "The timeline management is great."
  • "The filtration could be better."

What is most valuable?

The timeline management is great and the dashboard allows me to see the performance of everyone working for the company.

What needs improvement?

The filtration could be better.

For how long have I used the solution?

I have been using Jira for six months.

What do I think about the stability of the solution?

Stability-wise, it's not the best, but it's stable.

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Jira
March 2024
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What do I think about the scalability of the solution?

Jira is very easy to expand upon and customize.

How was the initial setup?

The initial setup was very easy. It's a very user-friendly solution but sadly, deployment for Jira is not the best.

What other advice do I have?

I would highly recommend Jira to other interested companies.

On a scale from one to ten, I would give Jira a rating of eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Software Testing Engineer at a tech services company with 11-50 employees
Real User
Simple installation, integrates well, and plenty of tools
Pros and Cons
  • "Jira is easy to use and there are a lot of tools that are integrated with it."
  • "The solution can improve by including test management functionality in a native bundle without plugins."

What is our primary use case?

We use Jira strategic management and overall best practices management.

What is most valuable?

Jira is easy to use and there are a lot of tools that are integrated with it.

What needs improvement?

The solution can improve by including test management functionality in a native bundle without plugins.

For how long have I used the solution?

I have been using Jira for several years.

What do I think about the stability of the solution?

I have found Jira to be stable.

What do I think about the scalability of the solution?

Jira is scalable.

We have approximately 50 users using this solution in my organization.

How are customer service and support?

I have not used technical support.

How was the initial setup?

The initial setup is simple.

What about the implementation team?

We had our internal IT team that did the implementation and we do not require maintenance.

What's my experience with pricing, setup cost, and licensing?

We are on an annual license to use Jira.

Which other solutions did I evaluate?

I evaluated other options. I choose Jira to work with because it is a popular solution and many of our customers use it.

What other advice do I have?

I rate Jira an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Jira
March 2024
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
769,599 professionals have used our research since 2012.
it_user795 - PeerSpot reviewer
Senior Manager of QA at a tech company with 51-200 employees
Vendor
JIRA is a versatile tool with good support and is cost effective.

Valuable Features:

Large user base. Great for tracking defects but that's not really all it can do. It is used for tracking "issues" in general. Issues can include Defects, Change Requests, Requirements, User Stories (Agile), Sprint Planning (Agile), Progress Tracking, etc. The pricing is also excellent and they offer flexible subscription plans. Great technical support being a commercial product. Quite stable as hardly seen any downtime in the few years I've used it in different companies.

Room for Improvement:

The workflow and layout can be confusing and takes a while to get used to.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user812835 - PeerSpot reviewer
Sr. QA Manager with 501-1,000 employees
User
Gave us control over all test artifacts in one place, along with easy traceability
Pros and Cons
  • "It gave us control over all test artifacts in one place, along with easy traceability, mapping between stories, bugs, test cases, and test cycles."
  • "The traceability mapping feature is something that became very useful, especially during releases and bug fixes."
  • "It should have its own repository for test case creation, so that one does not have to resort to third-party tools and plugins."

What is our primary use case?

We used JIRA for:

  • Writing down requirements and stories.
  • Analysis
  • Creating tasks, subtasks, and defects.

It also helped tracking the sprint process more efficiently.

How has it helped my organization?

It gave us control over all test artifacts in one place, along with easy traceability, mapping between stories, bugs, test cases, and test cycles.

What is most valuable?

The traceability mapping feature is something that became very useful, especially during releases and bug fixes.

The creation of epics and stories/defects is also very useful and simple.

What needs improvement?

It should have its own repository for test case creation, so that one does not have to resort to third-party tools and plugins.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Technical Writer at a tech vendor with 11-50 employees
Vendor
It stores history of changes, which helps a lot to track who, when, and why the issue was modified
Pros and Cons
  • "JIRA stores history of changes, which helps a lot to track who, when, and why the issue was modified​."
  • "Reports, analytics, and a ton of widgets, they are great and intuitive. Perfect for an agile team."
  • "I would love to have more features to make nice documents, like Release Notes or a feature overview, right from JIRA."

What is our primary use case?

JIRA is the project management system in my company. We use it on a daily basis. It is the main instrument widely used by QAs, Product Developers, Technical Writers, and Project Managers

How has it helped my organization?

All issues are stored in one place. JIRA stores history of changes, which helps a lot to track who, when, and why the issue was modified. Also, JIRA is very customizable, for example, you can add unique fields or remove the existing ones. Reports, analytics, and a ton of widgets, they are great and intuitive. Perfect for an agile team.

What is most valuable?

  1. History of changes/activities
  2. Customizable path of changing statuses of issues
  3. Ability to limit access rights
  4. Integration with other tools

What needs improvement?

As a Technical Writer, I would love to have more features to make nice documents, like Release Notes or a feature overview, right from JIRA.

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1227 - PeerSpot reviewer
Tech Support Staff at a tech company with 51-200 employees
Vendor
Project management and bug tracking tool suitable for small to medium organizations. Supports a large number of 3rd party plugins

Valuable Features:

Jira is one of best applications used for bug tracking, issue tracking and project management work. It has very good API integration features and supports a large number of plugins like for supporting Crucible, SVN, CVS, Bamboo build integration etc. It can be very easily integrated with other tools provided by the Atlassian. It has a great feature for showing up updates on comments through email notifications. It also supports configuring basic visibility levels for different sections.

Room for Improvement:

Jira is not a highly customizable platform, all you can do is use various plugins and widget to fulfill your needs and if you need more than that, then you might have to look for other project management tools. It is also known to occasionally run out of memory. Customizing the Jira settings and configurations is a bit difficult and complex for first time users. Jira is primarily suitable for small to medium organizations only.

Other Advice:

Jira is one of the best bug tracking, issue tracking and project management tools available in the market. It can be easily integrated with various 3rd party plugins related to project management, source code control systems, code review systems etc. Jira user interface is not very good, but is pretty decent. It is primarily suitable for small and medium organizations
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user474846 - PeerSpot reviewer
it_user474846Customer Relations Advisor at a tech vendor with 51-200 employees
Vendor

JIRA is great, but it can be overwhelming for new hires. It's also overkill for smaller operations. We used it for 2+ years before finally understanding we weren't using it to it's full potential... But it is great.

See all 6 comments
it_user1158 - PeerSpot reviewer
Developer at a tech company with 51-200 employees
Vendor
Excellent Project Management platform for bug/issue tracking with support for SVN, CVS, etc. integration.

Valuable Features:

- A very good project management platform which can be used for issue tracking, as well as bug tracking. - Can be very easily run on in house servers as a hosted solution. - Can be very easily integrated with various source control platforms like CVS, Git, Mercurial, Subversion etc. - Due to its plugin architecture, it can be very easily integrated with various software IDE's, like Eclipse. - Has support for integrating with various cloud based tools provided by Atlassian.

Room for Improvement:

- The inbuilt search functionality is quite buggy and lacks even the basic features. - You'll end up struggling when searching for a particular JIRA item, if you don't have the JIRA number. - There's no regexp support, and you can't do arbitrary AND/OR/NOT queries. The search feature needs a revamp. - The product lacks stability, as it occasionally runs out of memory. - The user interface is far from perfect.

Other Advice:

Having used JIRA for the last 2 years, I can definitely say that having this tool with you is a big plus when it comes to project management. Plugin architecture and support for the popular version controls systems like SVN, CVS, etc., which makes it even better. Although, there is still room for improvement in areas like user interface and the search functionality which doesn't support arbitrary AND/NOT/OR queries.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
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Updated: March 2024
Buyer's Guide
Download our free Jira Report and get advice and tips from experienced pros sharing their opinions.