Commvault Cloud Reviews

We have changed out approach to our ROBO backup solution. Utilising Commvault we can now automate the decommissioning of our remote project sites and convert these on-premise backups into Azure hosted VMs. This not only brings the service online faster for our users but also reduces the operational impact of our remote IT staff, as they now no longer need to manually manage the data into the cloud or our eventual archive platform.

One of the biggest features is the global deduplication of our data sets. AWE have deployed a disk-to-disk-to-cloud solution for our on-premise backups. The capacity savings of this approach lead to significant cost savings on the long term retention of data in the cloud for us.

We have also been very impressed with the integration with public cloud services. We have deployed our Commvault environment on-premise and into Azure and this has given us the ability to not only make use of cloud storage for long tern retention, but also achieve the same level of protection as our on-premise systems for our Azure hosted IaaS VMs. We have also deployed backups from Commvault in Azure to our Office 365 install base too.

The cloud integration is a massive win for us, giving us a single backup service for all of our on-premise and cloud systems.

I have also been very happy with the automated updating of the platform. Since we have been running the platform we have had around five service packs released. These are automatically updated after a period of time (we set the system to defer updates for one month). The updates run without service disruption and patches the central management system, the media agents and the client agents too. Compared to our previous vendor this is another huge operational saving for out IT staff and ensures we get to utilize the new features that are dropped with each new SP.

The new HTML5-based management portals are very nice, but do not yet have all of the features of the Java-based client. I’d like to see all of the features move over to HTML5 so that we do not have to use Java ideally.

We have had no issues with stability. The service has been running for 18 months with no loss of service due to the platform.

We have grown our initial, on-premise VM-only backup solution to cover all three of our on-premise datacentres as well as our Azure IaaS and O365 environments. This was easy to do and the central management tool set easily coped with our rapid scaling up to our entire estate.

Customer Service:

We have had excellent engagement with our account team and they have been very helpful in ensuring that we get the most out of the platform. We get regular contact and they are keen to listen to data management issues that we have and see how they can address them with the Commvault platform. This has led us to be engaged in a couple of Beta test programmes and get early access to new features in some cases that resolved our challenges.

Technical Support:

Very good! We have had some very good dealings with support. In the main, this has been around us securing new systems and tweaking policies to get the best result for our infrastructure. In most cases the person answering the call resolved the ticket first time. When calls were escalated, the response was fast and the issue resolved to our satisfaction.

We often had scale issues with our previous vendor deployment or found other solutions were better for a particular system and so would introduce differing technologies to address these challenges. This led us to have a large and awkward-to-manage backup estate.

The biggest driver for us was to get all of the backup services into one tool set and to get better control and visibility of our data estate.

The initial deployment was straightforward. The only complex part was seeding our initial backup into Azure as, at the time, we were not on Express Route. We set bandwidth limits for aux copies during the working day and allowed the copies to burst out-of-hours. This just meant it took a week or so for the initial seeding to complete but all subsequent incremental copies ran fine.

After implementing Express Route we changes our architecture to copy the data through Azure hosted media agents into Azure storage. This then allowed us to seed much faster, although we now use the Azure import service for migrating large archive sets when required, as this is the fastest/cheapest approach we have found.

We used a vendor team to perform our initial deployment (a single resource). The consultant was very knowledgeable on the Commvault platform and made good recommendations regarding policy approaches to the various services we were targeting. The consultant performed a handover to our internal staff and we complimented this with certified training courses for the team who engage with our backup solution the most so that they could take on the task of scaling the deployment to the rest of our estate.

We have consolidated all of our backup technologies into the single platform and reduced maintenance costs and complexity in doing so. The OPEX costs equate to around the same but the biggest value returns have been in addressing our scale issues, ensuring compliance with backup policies and a significant reduction in operational staff’s time to manage the estate.

There is now a subscription based licence option that, depending on your environment, could offer a more efficient method to licence the solution if you are OPEX cost driven rather than CAPEX. This was not a concern for our deployment and we implemented on perpetual licences which had more commercial value to our business.

Initially we were looking at Veeam, as our first challenge was to address our on-premise VMware estate. Although they had a good vSphere integrated solution, we found limitations in cloud and beyond the virtual environment to be an issue for us. This was driven form our desire to have a tool set which could encompass all of our estate and allow us to simplify management and compliance etc.

Take the opportunity when engaging the Commvault sales team to walk them through other data management challenges that you have. You’ll likely find that the "backup" solution that you were looking for might be able to address these challenges and provide you with a greater ROI. This certainly worked for us and we have several new initiatives being developed to get more even value out of our deployment.

I'm using it in my company and using it with customers. 

The product offers many very valuable features that we use often.

It is straightforward to set up. 

It's stable.

Technical support is great. 

The solution is scalable. 

There are some features that need general improvement. 

With respect to the cloud, they need to offer more integrations.

We'd like to see the administration be a bit easier with respect to the command center in the future.

I've used the solution for 12 years. 

The solution is stable and reliable. there are no bugs or glitches. It doesn't crash or freeze. The performance is good. I'd rate the reliability nine out of ten. 

It is scalable. It is able to expand as needed. I'd rate the ability to scale at an eight or nine out of ten. 

In our company, we have about 100 people using the solution. 

They offer very good technical support. 

I do work with a variety of other products as well. Commvault offers easy administration and access and also is less complex. It has a lot of upsides. 

The solution is very simple to set up. 

The maintenance and how many people need to maintain the solution varies according to the product that is used. 

The pricing is mid-range. It's not too high, not too low.

We are Commvault partners. 

I'm using the latest version of the solution. 

I'd rate the solution nine out of ten. 

It's an enterprise backup tool. It is the competitor to Dell and IBM, TSM and Symantec NetBackup, or rather what's called Veritas NetBackup. 

It's an enterprise data protection tool. It's almost in the top three or four solutions out there.  

We have one environment with 500 servers, and another environment with 1,000 servers.

We definitely plan to continue using Commvault. We basically support the customers, their MSP. We use Dell as our own data center MSP product but we are supporting this for other customers.

It's a very good competitor database.

It's very user-friendly. It supports a wide range of workloads. It's quite easy to use, it's very powerful and it's scalable.

It's got the ability to do automation, that's another good thing about it. It's got workflow automation built-in. It enables you to automate certain tasks.

It can create backups, restore, and be used for DR testing. It's got all those features which are better than many other tools out there. It also has good reporting as well. 

It has a very easy-to-use interface that allows you to do everything within a single pane of glass — everything is right there. It's superior to many products in terms of its management interface.

We've run into some issues when attempting to restore very large numbers of files. Of course, that's more of a design issue. For example, if you have, say, 10 million small files with added encryption, and you want to restore them, it can end up taking days to restore them. That is a file-level restoring operation. One option is to go for Image Level backup and restore the entire image, which is much faster. Then you can extract whatever data you want from that image.

IntelliSnap is a storage snapshot application for storage snapshots. The tool is very good but we could not use it because we didn't have compatible storage. That would've helped us a lot because that's one of the very few tools which integrates with lots of storage products out there. It's very flexible, very easy-to-use. We had the VMware vSAN version which is not supported by Commvault IntelliSnap. 

The thing about Commvault is there are a lot of moving parts. You have to design it properly for resources, hardware and software, and licensing because you can install it on any of your Intel servers and then you can use any other storage as the destination. It just comes down to proper lower-level design in sizing.

I have been using Commvault for the past five years.

Commvault is quite stable.

The environment can scale nicely. It's got the ability to scale for multi-node clusters, but you need to ensure that you keep it updated.  

Commvault support is usually very, very responsive and they always help us quickly resolve any problems that we may have — they are excellent.

The initial setup is very easy, actually. We did it within one day.

We had a professional service engagement with Commvault and they did it in a matter of roughly one day. Implementation and configuration of the policies — it only took one day to set it up and test it.

We needed to have professional assistance from Commvault as it can be a little difficult to deploy. It can be done, but it's always handy to have professional assistance from Commvault factored into your own solution.

Capacity licensing is very good with Commvault.

I would definitely recommend using Commvault. On a scale from one to ten, I would give Commvault a rating of eight.

I am primarily using Commvault for backing up the physical and virtual servers.

This product has allowed us to recover data when we've had issues.

This product does what it says it's going to do, and generally backs up the data that you want it to back up.

It is a little more complicated than it really needs to be.

Reporting could definitely be improved.

I have been using Commvault, personally, for about three years.

It works, and there are definitely some bugs, but nothing major.

As it gets larger, it gets a lot more complex in terms of the configuration. Generally, the larger it gets, the harder it is to manage. We probably have about 1,000 servers right now that it is backing up.

In general, technical support is okay. I would rate them a seven out of ten.

Prior to Commvault, we used Tivoli Storage Manager from IBM. It is a bit lacking in terms of features, compared to Commvault.

The initial setup was relatively straightforward.

The price is a little bit high.

My advice for anybody who is looking into implementing Commvault is to do their research. It's a good product for most use cases, although it's not the best. My main complaint is that it needs better reporting.

I would rate this solution a seven out of ten.

Right now we are using on-premise and cloud backups. We run 300 to 400 jobs per day.

Compared to other products out there, we have found that Commvault is best suited for our needs. We can easily restore and deploy the data.

Previously, before the introduction of Commvault, we used other software including Rubrik. But with Commvault we can deploy multiple clients at a time and we can back up multiple clients without any issues. Right now, we are using about 1,000 VMs. Before Commvault we used to back up about 200 servers and 100 VMs. Previously, backups took nine hours. With Commvault it takes minutes.

The solution definitely helps our admins to minimize the time they spend on backup tasks and to spend time on other projects. If we need to run backups for dozens of servers, it can be done in one minute because it can be done in a click. We can select the backups by selecting the client computer groups. We can categorize those groups and, based on that categorization, we can run the backups and we can restore the VMs as well. It can be done in minutes. Running backups twice a week, it saves us about 5 to 6 hours each time.

It is also saving us on infrastructure costs and has helped optimize infrastructure usage, like storage space. By using Commvault we have saved about 3 TBs of space.

We have used it to recover data when there was a problem with our database. It took about four hours to bring the data back. But recently, we introduced HA and it has saved us more time. With HA the data can be brought up in one hour. With other solutions it would take 10 to 24 hours.

We do monitor all the backups using the user interface. It is user-friendly, easy to navigate, and easy to create solutions with it. It is very comfortable. We can do multiple operations at a time.

We use Commvault Command Center for backups and restores and for the creation of new clients. We use it for other functionalities as well. In terms of VMware, I can go directly to the Command Center, enter VMware, and I can search it directly. Command Center is very useful and it can be used for more advanced techniques.

The cloud support is good. The on-premises cloud is working for us as is traditional cloud. All the clouds we're using are working with Commvault. We have Office365 and Azure.

I need documentation for Azure backups. One expectation that I have is regarding PDF documentation. When I was trying to browse the documentation, I could not locate that. The documentation should be in PDF format where it can be downloaded easily.

I have been using Commvault for the past five years.

The stability has been good. We haven't had any issues.

Scaling can be done easily.

I am now looking into an orchestrator. High-availability is another future use case for us.

We do not have any issues with support. Everything is fine. Commvault helps in fixing any issues and they help us to deploy the data whenever we need help. And they provide the security as well.

In the first year we raised many issues, but now it is easier for us to manage. We refer to the documentation.

We used to use Rubrik but we found Commvault to be a better solution. It provided time savings, handled more complexity, and provided more security.

With guidance from their team, and based on the documentation, it was easy to install. The deployment took one-and-a-half hours.

There are updates every quarter and they are getting easier to deploy.

We have about seven staff members on my team, IT analysts, who handle the solution, to account for different shifts and meal breaks, etc. Within the company there are 10 clients using it, mostly within IT.

We are very satisfied. It is a very useful product, daily. 

Commvault is constantly developing new use cases based on customers' requirements. They are developing new features on a regular basis. In version 11, 19 new features were added. For example, in previous versions we did not have the Command Center and whenever backups failed we could not restore the data. Now, there are options for restoring the data. These kinds of advanced techniques are introduced from day to day.

We use Commvault Complete Data Protection as an enterprise data backup solution. Previously, we used it for databases, but nowadays, we primarily use it for our servers and user data.

The functionality of Commvault Complete Data Protection is similar to that of other enterprise backup solutions, so there's not much benefit from it when you compare it with its competitors, except for the cost. Commvault Complete Data Protection is more affordable than my company's previous solution, Veritas NetBackup.

What I found most valuable in Commvault Complete Data Protection is its deduplication technique, mainly because the solution has the highest deduplication ratio, giving you higher storage capacity.

Commvault Complete Data Protection meets market standards, but an area for improvement is its licensing model because everyone else offers the subscription-based model nowadays. At the same time, Commvault still has the traditional license model, where you must buy a set of licenses.

For example, you must purchase one hundred licenses if you're backing up one hundred virtual machines. At the same time, other players offer a pay-as-you-go subscription model, which means if you use one hundred this month, you'll pay for one hundred, and if you use thirty next month, you'll pay for thirty. With Commvault Complete Data Protection, on the other hand, you pay for one hundred licenses even if you only use fifty virtual machines, so the licensing model needs improvement.

I've been working with Commvault Complete Data Protection for a few years.

Commvault Complete Data Protection is a stable solution. Still, there was one case when the media server was rebooted because of a hardware problem, and then Commvault Complete Data Protection also ran into issues with the internal database. Otherwise, it is good in terms of stability. There was no major problem with the solution.

Commvault Complete Data Protection is scalable. My company was able to scale it when it had a media server problem, particularly storage issues.

The company quickly added disk libraries to the server, particularly disk expansion units. You can add additional media servers. It can be physical or virtual, or you can add a virtual machine from the cloud as a media server. Commvault Complete Data Protection is easy to scale.

My company receives good Commvault Complete Data Protection support from the reseller, which provides first-level support when my company experiences any issues. If the reseller cannot solve the problems, that's when Commvault support steps in. Commvault support is pretty good and responds very quickly.

We used Veritas NetBackup before but switched to Commvault Complete Data Protection because the costs associated with Veritas NetBackup were higher than the cost of Commvault Complete Data Protection. Veritas NetBackup had similar functionalities but had a higher price.

The initial setup for Commvault Complete Data Protection was straightforward.

Commvault Complete Data Protection has master and media server models, so my company prepared two on-premise machines, one for the master server and one for the media server, according to Commvault specifications.

You had to click, click, and click to install Commvault Complete Data Protection, then install the master and media servers. The company's environment is mainly on a virtual infrastructure, so it just had to add the vCenter into Commvault Complete Data Protection to explore every offshore machine under that vCenter. The installation process was pretty easy.

The reseller implemented Commvault Complete Data Protection for my company because the company's purchase from that specific reseller includes installation services.

We do have a great ROI from Commvault Complete Data Protection.

I cannot give the exact pricing for Commvault Complete Data Protection because I was not involved in the purchasing process. Still, my company purchased through a reseller, so the pricing may differ.

I'm using the latest version of Commvault Complete Data Protection.

The vendor provides maintenance for Commvault Complete Data Protection, and support-wise, it's good, and the maintenance is easy.

My company has a small IT team, so it's mostly people from the IT team who have access to the solution. The IT team manages it. Regarding backup, every employee's data goes into Commvault Complete Data Protection, but four to five people access and use the solution.

Suppose anybody asks me about wanting to start using Commvault Complete Data Protection. In that case, I will say go for it because the solution is good and functions like any other backup tool, such as Veritas NetBackup.

My rating for Commvault Complete Data Protection is eight out of ten. It's a good solution.

We use Commvault HyperScale X as an enterprise backup solution. We do backups of different applications and save their backups on this solution.

The most valuable features of Commvault HyperScale X are all the general functions and the performance.

Commvault HyperScale X could improve by allowing backups of the storage area network (SAN).

I have been using Commvault HyperScale X for approximately three years.

Commvault HyperScale X is a reliable solution.

The scalability of Commvault HyperScale X is very good.

I rate the support from Commvault HyperScale X a four out of five.

The initial setup of Commvault HyperScale X was a little complex. It took approximately two weeks to complete.

We used professional services for the implementation of Commvault HyperScale X.

The number of supporting staff needed depends on the environment, but typically two to three administrators are sufficient.

The license for Commvault HyperScale X is paid annually.

Overall the solution is very good and highly stable. Commvault HyperScale X is based on Red Hat and there are licensing costs involved which can be looked at as a disadvantage to other solutions.

I rate Commvault HyperScale X a nine out of ten.

Commvault is an enterprise-level backup solution that can use multiple agents at various sites. We have many customers, including banks and hospitals.

Commvault is a stable solution for Red Hat Linux. 

It takes a lot of steps to implement backups. We have to do a lot of planning to make the solution work properly. It takes some time to create every policy. It's an easy task, but there are many steps. It's not as easy as using Veeam. 

I have used Commvault for nine months as a supporting engineer.

I rate Commvault eight out of 10 for stability. 

Setting up Commvault is complex and it involves many steps. After you configure the storage, you need to set your client's policies and add a proxy server if necessary. 

I prefer selling Commvault to enterprises. It's appropriate for a company that has a headquarters plus four or five offices. It isn't ideal for a small business. The price is okay if you have the budget of a large enterprise. Aside from the license, the only additional cost is cloud fees if you are using cloud infrastructure. 

I rate Commvault Backup and Recovery 10 out of 10. I would recommend Commvault if a company has huge backup needs and a sufficient budget. If the price isn't an issue, you shouldn't compromise.