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it_user1281651 - PeerSpot reviewer
Global Payroll Project Manager at a pharma/biotech company with 10,001+ employees
Real User
Provides great reporting due to its very usable and intuitive components
Pros and Cons
  • "It's intuitive, a very usable tool and it's easy to find the data you're looking for."
  • "It's possible that the way things are integrated could be improved"

What is our primary use case?

We are a very large international enterprise company and use the solution for reporting. I'm the Global Payroll Project Manager at our company and we're a customer of Workday.

What is most valuable?

I haven't had a chance to go into things too deeply yet, but I like that it's intuitive to use, a very usable tool and it's easy to find the data you're looking for. I've worked with SAP before, and that's much more complicated. I also use the My Learning tool regularly. It's very good. 

What needs improvement?

For now, it's difficult for me to come up with anything that needs improvement. It's possible that the way things are integrated could be improved but if you've used SAP then Workday is actually pretty good. It depends where you've come from. I think they do a good job.

For how long have I used the solution?

I've been working with the solution for a few months, but the company has been using it for several years. 

Buyer's Guide
Workday
March 2025
Learn what your peers think about Workday. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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What do I think about the stability of the solution?

It's really stable. We use it globally and have 100,000 employees. And I know that there are no big issues with the stability of the tool.

Which solution did I use previously and why did I switch?

I worked with Oracle previously and I prefer the Workday interface. I also prefer the Workday reporting.

What other advice do I have?

I would rate this product an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1286721 - PeerSpot reviewer
Principal Consultant at a tech vendor with 10,001+ employees
Real User
Robust platform with good reporting and analytic capabilities, but it needs to be more user-friendly
Pros and Cons
  • "The platform itself is very robust and I generally like the reporting and analytics capability."
  • "The UI, UX (user experience) is very bad. It is not very interactive."

What is our primary use case?

We use Workday for our employee onboarding and their entire lifecycle. We try to use certain aspects of Workday, such as currency management. For example, if they put in their expenses and they need to have them reimbursed, we use Workday.

Before the onboarding process, they have the hiring process, then they enter the recruitment phase. Once the recruitment is complete in Workday, they have to create a profile for these employees in the system.

The main data will always be in Workday. You are using it as a CRM.

What is most valuable?

The platform itself is very robust and I generally like the reporting and analytics capability.

What needs improvement?

The UI, UX (user experience) is very bad. It is not very interactive. As a user, when they look at Workday, they find it difficult to navigate. If they have any queries, I am not able to launch a case. I have to find a solution to my issues.

For an IT user, it might look like a large platform but from an end-user perspective or someone new to IT, they will find it to be very difficult.

In the next release, I would like to see better case management, knowledge management, improve the UI/UX, and provide more integration options.

Also, I would like to see it become more user-friendly.

For how long have I used the solution?

I have been using Workday for six months to one year.

What do I think about the stability of the solution?

It's pretty stable. The coding platform is very solid, which means it's pretty stable.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and technical support?

The availability of technical support could be better. The wait time could be reduced. The resolution time could be faster.

I would rate the technical support a seven out of ten.

Which solution did I use previously and why did I switch?

We are currently using ServiceNow and we integrate it with Workday.

How was the initial setup?

The initial setup is pretty simple.

You may need some help, but it's not very complex.

Depending on the complexities, it can take two to three months to deploy.

What other advice do I have?

I am working with a product called ServiceNow, but we use Workday for some interfaces. We help with the integration and data from Workday. We are using Workday for our client's companies. 

Our company is part of Bitpro and we use our internal systems.

The technical support needs to improve in reducing their wait time.

If they have time, then I would suggest the look at ServiceNow. They have the platform to cater to other departments, from customer service to security or IT service management.

If you don't have a large number of business requirements where you want to be complete within six months, the Workday would be a good option.

I would rate this solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Workday
March 2025
Learn what your peers think about Workday. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
859,687 professionals have used our research since 2012.
it_user1118469 - PeerSpot reviewer
Partner - Co-Founder at a marketing services firm with 501-1,000 employees
Real User
Good open architecture and is able to interconnect with other systems
Pros and Cons
  • "It's actually a cloud-native solution and based on the community for development. It is a very good open architecture and able to interconnect with other systems. And it is very stable and very fast in terms of response."
  • "Reporting systems should be improved. If you want to report it on paper, if you want something more BI oriented, more high level predictive or more data-driven, it should be improved."

What is our primary use case?

I'm doing high-level research - I analyze the HCM market for some academic research. So, it's not really a business initiative.

What is most valuable?

Stability in one single version is the most valuable feature of this solution. It's actually a cloud-native solution and based on the community for development. It is a very good open architecture and able to interconnect with other systems. And it is very stable and very fast in terms of response.

What needs improvement?

Reporting system should be improved. It is quite static based on historical data. It misses features relative with predictive analytics. For the data-driven organization, it is not on par. The second area that needs improvement is localization with the different jurisdictions.

For how long have I used the solution?

I've worked with Workday for two years.

What do I think about the stability of the solution?

It is very stable and fast in terms of response.

What do I think about the scalability of the solution?

It is highly scalable.

How are customer service and technical support?

I was completely satisfied with the technical support, the interface, and the performance.

Which solution did I use previously and why did I switch?

It was local and basically all spread, so each country used their own local HR system. So we didn't replace HCM by HCM.

What about the implementation team?

I am just a consultant and we don't have any formal association with any software vendor for ethical principles.

What's my experience with pricing, setup cost, and licensing?

I was completely satisfied with the technical support. There are no bugs or performance issues.

Which other solutions did I evaluate?

I have used SAP HCM and Oracle Taleo.

What other advice do I have?

I would rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1200543 - PeerSpot reviewer
Director at a tech services company with 1-10 employees
Real User
The business process framework is excellent and the solution is very scalable
Pros and Cons
  • "The solution is extremely stable."
  • "Setting up reports can be a bit tricky."

What is our primary use case?

The primary use case will be different for each company, but we use it for HTM and reporting. We use it to consolidate your HR system into one source of data. That's generally why people want to implement Workday, so they can have one source of data for better collaboration and reporting and C-level reports, stats and things like that.

What is most valuable?

The business process framework is excellent. You can create a business process very easily using the drag and drops. You don't need to get an IT consultant to be able to use Workday, you can have people in the business that aren't IT consultants putting new works processes together. So that's really good to use. The Workday experience is definitely the best on the market. There's no doubt about that.

What needs improvement?

Something that can be improved, is legislation within a country. There's something about paying dues in the country for legal requirement that's provided by SAP success factors, but it's not the case with Workday.

Another thing that can be better, is the flexibility of the screens. Sometimes I find it hard to customize the screen and that is quite frustrating. But that's actually one of their selling points as well. So they are pretty good, I have to say. 

Setting up reports can be a bit tricky, and I've also noticed that integration with payroll can sometimes be an issue with Workday. 

For how long have I used the solution?

I've been using Workday for about six months now.

What do I think about the stability of the solution?

The solution is extremely stable.

What do I think about the scalability of the solution?

The scalability is not a problem and it's very scalable. It is condensed so that it can grow with your company. People usually think that Workday could only be used for large companies, but actually it can be just as good for growing medium-sized companies. The solution can easily scale because of the business process framework. 

How are customer service and technical support?

I've read on the reviews that the technical support is good, but I haven't used them yet.

What's my experience with pricing, setup cost, and licensing?

Workday is an expensive solution.

Which other solutions did I evaluate?

We looked at SAP SuccessFactors and in terms of the functional checklists, they're very similar. So if you've got a company and if you look at the functional requirements list or business requirements list, generally they will both meet the requirements of their customer. Workday definitely has the edge in terms of the user experience side of things. If you want to be a bit more flexible in terms of your customizations, then success factors are definitely more flexible and there are a lot more opportunities to customize your requirements, but that's not always a good thing. I would say that, in terms of collaboration with other customers' work, they've probably got the edge on that. SAP's success factors isn't quite as good with a full team, although they are good from the reporting side of it. So I think it really depends on each customer or each client's needs. It depends on what your requirements are and what you're looking for in terms of maintenance going forward, and in having a simple a fit. 

With Workday you know there's one source of data that works and you literally have one pocket of data that you can pull from, and that makes reporting a lot easier. The user experience is better because of this one source of data. 

But Workday is very expensive. So the question I always ask, is if there is really that much more that you're getting from Workday based on how much you're spending.  

What other advice do I have?

My advice to others would be to make sure that they understand their requirements. They must have detailed process requirements, and if they see some gaps, they should identify those gaps up front. Workday can be flexible in this regard, so customers should understand what they need to do. 

On a scale of one to ten, my rating for this solution is a nine. In the next version I would like to see a simpler user interface to create reports.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1182807 - PeerSpot reviewer
Co-CIO & Enterprise Architect at a printing company with 1,001-5,000 employees
Real User
Has good performance and usability but it is missing certain functionalities
Pros and Cons
  • "Performance and good usability are the two most valuable features of this solution."
  • "It has missing functionalities. Specific countries, like Germany, didn't have the option to do payroll. Now we need to look for another product for HR."

What is most valuable?

Performance and good usability are the two most valuable features of this solution. 

What needs improvement?

It has missing functionalities. Specific countries, like Germany, didn't have the option to do payroll. Now we need to look for another product for HR. Then it becomes complicated because then it takes time to integrate. The workforce management also needs improvement. 

In the next release, I would like a complete full-stack for HR, especially payroll abilities in all countries. At a high-level, this solution has everything else that is needed. 

For how long have I used the solution?

I used Workday for around two to three years before I left my company.

What do I think about the stability of the solution?

It's very stable. We haven't had big problems with it. 

What do I think about the scalability of the solution?

It's absolutely scalable. It's a cloud solution, it's built for scalability. This product is built for the cloud which is why it's extremely scalable. 

How are customer service and technical support?

Customers said that they have a good knowledge-base community. 

How was the initial setup?

The initial setup was easy. It's on the cloud, so you just set how many users you need and they activate it and that's it. 

The setup normally takes around a week. The time it takes depends on the technicalities and functionalities. 

What other advice do I have?

I would rate Workday a seven out of ten. No software would get a ten because there is no existing software on the market that is perfect. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1116780 - PeerSpot reviewer
Head of People Experience Operations at PEXA
Real User
Improves efficiency and provides a nice user experience
Pros and Cons
  • "We have fewer systems, less manual data entry, and less processing."
  • "There is a lot of complexity in the configuration of this solution."

What is our primary use case?

This is our one system for data and analytics, which is mobile-enabled and has a nice UX.

How has it helped my organization?

The solution has allowed leaders to self-serve. We have fewer systems, less manual data entry, and less processing. 

What is most valuable?

The most valuable feature is the HCM, where all of the information and processes are in one place.

What needs improvement?

There is a lot of complexity in the configuration of this solution.

For how long have I used the solution?

Three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Payroll Lead at a tech services company with 1,001-5,000 employees
Real User
We can store all the employee data information on it. However, we can't do our own reporting.
Pros and Cons
  • "It stores everything for the employee. It has also been able to store the information that we use for our payroll demand."
  • "It is quite user-friendly."
  • "They don't have worker payroll in the product. We have to solve our payroll. I hope one day they will be able to have their own localized standard payrolls for all countries."
  • "In terms of reporting, we have to rely on a consultant to do the report customization. The most important thing is to be able to do your own reporting, which it can't do. We rely so much on our consultant to customize reports for us."
  • "For time management, it does not have a calendar generator. For example, if you want to have a shift calendar for an entire year, you need to push the entire year's calendar into the system instead of being able to generate it using a time management pattern."

What is our primary use case?

It is our HR source of data. It performs okay.

How has it helped my organization?

It stores everything for the employee. It has also been able to store the information that we use for our payroll demand.

What is most valuable?

It is quite user-friendly. We can store all the employee data information on it.

What needs improvement?

I cannot really use Workday, because they don't have worker payroll in the product. We have to solve our payroll. I hope one day they will be able to have their own localized standard payrolls for all countries.

In terms of reporting, we have to rely on a consultant to do the report customization. If we have an employee who is working for two or three countries, we don't have a simple global employee number to keep track of them, because then you have to use a separate employee number for different countries.

The most important thing is to be able to do your own reporting, which it can't do. We rely so much on our consultant to customize reports for us. Also, if you want to have authorization of certain roles, there is a lot of inflexibility in how the authorizations can be set.

For time management, it does not have a calendar generator. For example, if you want to have a shift calendar for an entire year, you need to push the entire year's calendar into the system instead of being able to generate it using a time management pattern.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It is stable.

How are customer service and technical support?

You must have your internal technical support people be able to follow up after you have gone live. The reason is because there are many things that you can't do as a user, and you need someone to support you technically. Things like customized reporting, user authorizations, and implementation of new modules needs to have someone who is able to do the technicality of your configurations or your customization for you after you have gone live.

Which solution did I use previously and why did I switch?

We did have another solution previously. We switched because we required something that was available regionally in order for us to keep track of employee data.

What's my experience with pricing, setup cost, and licensing?

With a bigger budget, I would recommend SAP.

Which other solutions did I evaluate?

I actually preferred SAP HCM. Comparatively, I felt that SAP HCM is more comprehensive, cost competitive, and the salary and payroll in the country is available. It has more in-depth functions that you can actually use, including doing a hot query in SAP. You can even use the data within the system to turn up a report easily without having to depend on a technical consultant to do the customization for you.

What other advice do I have?

Most important criteria when selecting a vendor:

  • It works for all the countries that we have.
  • We are able to implement it.
  • It can handle all the necessary modules within the system, such as authorization of benefits and time management.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Director Services Engineering at a tech vendor with 51-200 employees
Real User
Features pre-built integration interfaces for specific vendors, pre-built generic integrations to extract/push data
Pros and Cons
  • "Provides flexibility to integrate with the product. It has several tools, out-of-the-box, for integrations. It delivers pre-built interfaces for specific vendors, pre-built generic integrations to extract or push data into Workday through configuration."
  • "It's a fully consolidated system. All the transactions and configuration are co-located in one fully in-memory system, so there is no need to go to different data sources (multiple DBs) to pull data; it’s all in one place."
  • "Analytical tools have needed improvement. Workday has just released Prism Analytics, to replace the current analytical tools, so it’s in the early stages."

How has it helped my organization?

  • By leveraging the business process framework that the product delivers, and the built-in workflow, it has forced individuals to be more accountable to their managers and employees. 
  • It also enforces cleaner data; you cannot just push data into the system without validations. 
  • There is no need for SQL updates to a database to fix data issues.

What is most valuable?

The flexibility to integrate with the product. It has several tools, out-of-the-box, for integrations. It delivers pre-built interfaces for specific vendors, pre-built generic integrations to extract or push data into Workday through configuration.  

Workday also delivers tools that allow you to build your own custom interfaces.  So for me it is the ease of integration with the product. 

In addition to the integration tools, I would also say the system being a fully consolidated system. All the transactions and configuration are co-located in one fully in-memory system, so there is no need to go to different data sources (multiple DBs) to pull data; it’s all in one place.

What needs improvement?

Analytical tools have needed improvement. Workday has just released Prism Analytics, to replace the current analytical tools, so it’s in the early stages.  Workday has great reporting capabilities today, but if we don’t have a fully consolidated system we need the ability to marry that external data with the Workday data to perform analytics. Prism will enable this to occur.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How is customer service and technical support?

Leveraging community, and the ability to open cases with Workday, allows for quick turnaround with both other Workday users and the Workday team itself.

How was the initial setup?

In the beginning it is difficult to wrap your head around the in-memory pieces, and which configuration drives what functionality. It’s like any other software in that manner, and it’s about digging in and learning it.

What's my experience with pricing, setup cost, and licensing?

Implement what you need, purchase what you need as you need it.

What other advice do I have?

I would highly recommend it to anyone. It’s the only fully consolidated in-memory application on the market.

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementation partner.
PeerSpot user
Buyer's Guide
Download our free Workday Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Workday Report and get advice and tips from experienced pros sharing their opinions.