Workday Reviews

I used Workday mainly for day-to-day operations, particularly on the functional side. In Africa, I played a central role during its implementation, training HR business partners on how to use it. After moving to Canada eight years ago, my first job here also involved Workday implementation.

The most helpful Workday features for our HR processes were in HCM, particularly in areas like talent, compensation, benefits, and learning.

One area that could be improved with Workday is the analytics side. Additionally, they could keep improving with AI.

I have been using Workday since 2011.

I would rate Workday's stability as an eight out of ten. Our global company values customization for each country's needs, and Workday has been good at accommodating these variations.

I would rate the scalability of Workday as an eight out of ten. We have approximately 15,000 end users of the solution at our company.

I would rate Workday's tech support as a nine out of ten. The community support, webinars, and office hours are really helpful when we have questions or need assistance. The strong community and willingness to help make it great for support.

Positive

Workday has positively impacted our return on investment by streamlining processes and providing access to valuable information. We continue to use Workday because we are satisfied with the product.

I would definitely recommend Workday to other organizations. I have been satisfied with it since using it in Africa and even sought out a Workday-related job when I moved to North America. It is becoming very stable and has a good reputation here.

HR management tools are evolving to include AI and become more agile. Workday stands out by regularly updating its services and listening to customer feedback through its community platform.

Overall, I would rate Workday as a nine out of ten.

The primary use case for the product in our environment is to manage the entire employee lifecycle, from recruitment to retirement.

The product's most valuable features include its intuitive user interface, seamless integration with other systems like Microsoft Outlook for calendar management, and comprehensive reporting capabilities that provide insights into workforce analytics.

They could improve the product areas such as enhancing the interview scheduling module to support more flexible online assessments within the platform. Additionally, further integration with third-party applications could broaden its functionality.

I have been using Workday for approximately three years. 

The product is stable. 

The product is scalable. 

The technical support services are excellent.

Positive

We previously used Oracle Taleo for candidate tracking but switched to Workday due to Taleo's less intuitive workflow management.

The initial setup was complex due to the need for detailed configuration and integration with existing systems. 

We took help from a vendor team for product implementation. 

We evaluated SAP SuccessFactors and ADP Workforce Now. However, Workday stood out due to its superior user experience, robust feature set, and scalability.

Overall, the product has been instrumental in modernizing our HR operations. Its training resources help us keep up with updates and new features.

I rate it an eight out of ten.

We use the product for HR purposes.

The product is easy to use and user-friendly. It saves a lot of time for onboarding processes.

There could be a web-based application for making payments to the employees.

We have been using Workday for three years. At present, we use the latest version.

The product is highly stable. I rate its stability a ten out of ten.

We have 1000 Workday users. We use it daily. I rate its scalability an eight out of ten.

The initial setup was easy for me. It might be complicated for some. I rate the process a ten out of ten. 

I rate the product’s pricing a ten out of ten.

I rate Workday a ten out of ten.

If you're searching for a comprehensive HR solution that centralizes all of your personnel information, then Workday is definitely worth considering. It offers a wide range of features and integrations that can be incorporated into the system.

In terms of customization, while it may not be fully customizable, you can configure the features based on the foundation that Workday offers. This allows you to take the basic features and tailor them to the specific needs of your company or business. It provides a lot of configuration flexibility.

It's tough to pinpoint specific areas that need improvement because Workday is constantly evolving and listening to customer feedback. They have a system in place called brainstorming, where customers can raise concerns and suggestions for improvement. Through this process, Workday is able to gather feedback from multiple customers and develop solutions to address issues. If there are any areas that we find challenging or would like to see enhanced, we raise a brainstorm and work with other customers to bring it to Workday's attention.

Workday has recently made some enhancements that have helped in various areas. One thing that comes to mind is the ability to customize branding and imagery. Currently, you can brand the platform with your company logo, but when it comes to specific features or solutions, they still retain control over the images used. It would be great if we had the ability to alter those images, as different countries may have different preferences for imagery. We should have more control over the imagery used within the platform.

One potential feature that could be added is the ability to streamline business processes through quick tips and guided tours. This would allow for a smoother and more guided experience for colleagues as they navigate through different processes and steps. It would be similar to a guidance system or a step-by-step tutorial that could be added after the business process to guide users through it.

I have been using Workday for approximately nine years.

Workday is reliable. Based on the recent Service Level Agreements (SLAs) that have been released, the uptime for the platform is currently at an impressive 97 percent.

Workday is one of the best platforms available. It is scalable. 

If you look at Workday against its competitors, and the opportunities on an HCM platform or system that is offered by the competitors, it is worth it to choose Workday.

We have approximately 47,000 full-time and contingent workers using the solution.

I rate the scalability of Workday a nine out of ten.

I have not used another solution that was similar to Workday.

The initial setup of Workday is not difficult. Workday provides a blank canvas for you to work with, but they also give you guidance and tools to help you get started. As you progress and bring a team with skills on board, you can then build upon the initial setup. Overall, the setup process is complex.

The size of my team we have for maintenance is approximately 20 members, not including our reporting team. However, even the reporting team is in-house and part of our organization. In total, we have approximately 25 individuals.

I rate Workday a nine out of ten.

We only used Workday for the APS or the time acquisition model. Only about 30 people used the solution at the bank. 

Workday is highly intuitive from a customer experience perspective. It was effortless for us to understand what to do even though we didn't have any related training. It was easy to use without guidance.

I'm not sure they have added this feature yet, but there should be a cellphone version, so we do not need to do it on a laptop. I'd like to log in on a cellphone and have the same features. I'm not sure if that is already available or if it's on the roadmap, but that would be a great feature.

We used Workday when I was working at a bank in my previous role. Currently, I am working at a a local airline in Mexico that doesn't have a CRM. I used Workday for about a year and a half. 

Workday is stable.

It was already deployed when I joined the company, but the people involved in the deployment process say it is scalable. 

I rate Workday support eight out of 10. I only required assistance from Workday a couple of times, but they responded promptly every time. 

Positive

Setting up Workday is straightforward.

I rate Workday eight out of 10. We did not require training to use Workday, but they provide a lot of supporting material that's useful to help everyone embrace the solution. In my experience, there are always some people who are hesitant to work with a solution like this. 

The materials are a good way to overcome because you can show them the benefits they would get by embracing this new way of working. Highlight some facts and data about the benefits they would get by implementing a solution like this.

Our primary use case for Workday – as we had it integrated into the organization as an HRIS – is as something for the organization to run off of.

Before Workday, we did everything manually and were working from within a few systems. This solution has helped us centralize the whole organization. Also, considering the pandemic, we needed everyone to work together and be efficient as everyone was working remotely.

I think that the key component here is to have everything centralized and that is most valuable for me. The reason this feature is valuable is that when you're working with people in different geographic regions or with those who may or may not be in the office, this solution helps in getting everything organized.

My opinion is that this solution can improve the overall integrations and add more automation. I think anything that could be on a self-serve basis would work quite well.

I have been using Workday for about one year.

I would rate the stability of this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the scalability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and 10 being the best.

Neutral

I would say that we have definitely seen a return on investment.

This solution is deployed on the cloud for our company.

When it comes to other people looking into this solution, I would advise looking at your work order and the types of things you need. There are tons of different applications out there and it's all about finding the one that's best for you and that fits the most to your organization's needs.

I would rate Workday as a solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

We use the tool for talent management.

The software is easy to learn and use. When compared to SAP HR and SAP HCM, the tool is easy to access and understand. We have a hierarchy and structural connectivity in Workday. There is a certification for the solution and when we do it, we become the certified partners of the company.

The solution has some features missing when you put them in the test studio or Confluence Studio. I would like the tool’s coding to be easier to understand and automated. Most of the coding these days is automated. Any query given can pull the answer directly which can make the solution easier to understand.

I have been working with the solution for four years.

I would rate the solution’s stability a seven out of ten.

I would rate Workday’s scalability an eight out of ten. My company has a thousand users for the solution.

I am satisfied with the tool’s customer service and support.

Positive

We used SAP HCM before Workday. We switched to Workday because of the features.

I would rate the setup of the solution an eight out of ten. The tool is deployed on the cloud. The solution’s implementation took only hours to complete.

I would rate the solution’s pricing a six out of ten.

I would rate the overall solution an eight out of ten. I will recommend this solution to other users.

We primarily use the solution for benefits administration and talent management. We can also manage HR and administration. We use the solution worldwide. 

It's for absence management. For platform and feedback management, both for myself and for my coaches. We use it for performance, in general, across the company. It's for onboarding. 

For example, I've been provided with monthly pay slips through Workday, I can have available all the pay slips and other information, personal information, such as certificates for tax and personal purposes. Everything is in Workday as far as personnel is concerned.

I like the usability and responsiveness of the application.

The interface is fine.

It's easy to set up.

It is stable.

It could be expensive, however, that is not something that is my concern as it is my company's concern, in terms of pricing. 

The user interface could be modernized somehow. 

Errors are not very clear in some cases. I've been experiencing some issues within the application that the error messages or what I needed to do were not very easily clear to me. I needed to contact an expert in order to facilitate the problem resolution.

Technical support could be better. 

I've been using the solution for two years. 

It's a very stable solution. There are no bugs or glitches. It doesn't crash or freeze. 

We have about 1,000 users. 

It's a solution that can scale. 

While technical support could be better, it's improved. When I needed their support, it took me some days to resolve my issues. Probably it is not due to Workday's support. That said, in general, it is something that I expect to be improved.

It's very easy to set up. It's not overly complex or difficult. 

I'm not technical and did not handle the deployment and therefore cannot speak to how long it took or the exact process. It was a global rollout. It may have taken six months to a year. 

I'm not sure what the maintenance process looks like. It is a centrally managed application. I don't know which team actually covers it. Here in Greece, we have some application subunits that can support end-users, however, not the actual technical team. It is somewhere in the world. I don't know if it is in America, or if it is in India. I really don't know.

The solution would be expensive for smaller organizations. 

We're a user.

I'd rate the solution eight out of ten.

As I do with my clients when HR topics come to the table, I really, really suggest everyone consider deploying some Workday features. I know it is expensive for some companies. Of course, if the company's a middle-sized company, it may not make sense. However, it is an application that, according to Gartner or other popular reviews, it is the best solution for HR, management, and talent acquisition management.