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DimitriosTsaknakis - PeerSpot reviewer
Senior Manager, Tech Advisory at PricewaterhouseCoopers
Real User
Great for HR management, with good usability and responsiveness
Pros and Cons
  • "It's easy to set up."
  • "The user interface could be modernized somehow."

What is our primary use case?

We primarily use the solution for benefits administration and talent management. We can also manage HR and administration. We use the solution worldwide. 

It's for absence management. For platform and feedback management, both for myself and for my coaches. We use it for performance, in general, across the company. It's for onboarding. 

For example, I've been provided with monthly pay slips through Workday, I can have available all the pay slips and other information, personal information, such as certificates for tax and personal purposes. Everything is in Workday as far as personnel is concerned.

What is most valuable?

I like the usability and responsiveness of the application.

The interface is fine.

It's easy to set up.

It is stable.

What needs improvement?

It could be expensive, however, that is not something that is my concern as it is my company's concern, in terms of pricing. 

The user interface could be modernized somehow. 

Errors are not very clear in some cases. I've been experiencing some issues within the application that the error messages or what I needed to do were not very easily clear to me. I needed to contact an expert in order to facilitate the problem resolution.

Technical support could be better. 

For how long have I used the solution?

I've been using the solution for two years. 

Buyer's Guide
Workday
March 2025
Learn what your peers think about Workday. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
859,687 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's a very stable solution. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

We have about 1,000 users. 

It's a solution that can scale. 

How are customer service and support?

While technical support could be better, it's improved. When I needed their support, it took me some days to resolve my issues. Probably it is not due to Workday's support. That said, in general, it is something that I expect to be improved.

How was the initial setup?

It's very easy to set up. It's not overly complex or difficult. 

I'm not technical and did not handle the deployment and therefore cannot speak to how long it took or the exact process. It was a global rollout. It may have taken six months to a year. 

I'm not sure what the maintenance process looks like. It is a centrally managed application. I don't know which team actually covers it. Here in Greece, we have some application subunits that can support end-users, however, not the actual technical team. It is somewhere in the world. I don't know if it is in America, or if it is in India. I really don't know.

What's my experience with pricing, setup cost, and licensing?

The solution would be expensive for smaller organizations. 

What other advice do I have?

We're a user.

I'd rate the solution eight out of ten.

As I do with my clients when HR topics come to the table, I really, really suggest everyone consider deploying some Workday features. I know it is expensive for some companies. Of course, if the company's a middle-sized company, it may not make sense. However, it is an application that, according to Gartner or other popular reviews, it is the best solution for HR, management, and talent acquisition management.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AjayKumar14 - PeerSpot reviewer
Operations director at FeatherThread LLP
Real User
Top 5
An easy-to-maintain solution that needs to work on inetgrations
Pros and Cons
  • "Workday is easy to use. Timesheet and resource management are also easy."
  • "The solution has to work a lot on financial integrations, material management and CRM modules."

What is most valuable?

Workday is easy to use. Timesheet and resource management are also easy.

What needs improvement?

The solution has to work a lot on financial integrations, material management and CRM modules. 

For how long have I used the solution?

I have been working with the solution for three to four years. 

What do I think about the scalability of the solution?

Workday is scalable, and we have 40,000 users for it. 

How are customer service and support?

The tool's customer support is good. 

How would you rate customer service and support?

Positive

What was our ROI?

Workday has saved us time by at least 40 per cent. 

What other advice do I have?

The tool is easy to maintain and requires around two to three people. Workday is flexible, but SAP and Oracle are better regarding integration with other products and stability. I rate it a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Workday
March 2025
Learn what your peers think about Workday. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
859,687 professionals have used our research since 2012.
Sowmya Vijay - PeerSpot reviewer
Director Talent Acquisition at Giant Eagle
Real User
User-friendly, simple setup, and scales well
Pros and Cons
  • "The most valuable feature of Workday is the ease of use which is overall user-friendly."
  • "Workday could improve by adding other features, such as messaging to candidates and other recruiting capabilities that other new-age solutions have."

What is our primary use case?

We use Workday for recording payroll in the USA.

What is most valuable?

The most valuable feature of Workday is the ease of use which is overall user-friendly.

What needs improvement?

Workday could improve by adding other features, such as messaging to candidates and other recruiting capabilities that other new-age solutions have.

For how long have I used the solution?

I have been using Workday for approximately two years.

What do I think about the stability of the solution?

There were not many issues with the stability of the solution.

I rate the stability of Workday a nine out of ten.

What do I think about the scalability of the solution?

The solution is scalable.

Our entire workforce of approximately 100,000 people is using the solution.

I rate the scalability of Workday a ten out of ten.

How are customer service and support?

The support is excellent.

I rate the support from Workday a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Workday is simple.

I rate the initial setup of Workday an eight out of ten.

What other advice do I have?

There is no maintenance required for Workday.

I would advise others to use the solution. It is a holistic tool that does not only focus on candidate experience but on team member experience, it is an end-to-end solution.

I rate Workday a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Praveen KumarN - PeerSpot reviewer
Lead automation engineer at Dentsu
Real User
Top 5Leaderboard
Helps manage the calendar, but they could provide a web chatbot feature
Pros and Cons
  • "We use the platform for tasks, including applying for leaves, communication, and adhering to our organization's policies through efficient goal setting and reviews."
  • "They could provide a web chatbot feature in the dashboard for Workday."

What is our primary use case?

We use the platform for tasks, including applying for leaves, communication, and adhering to our organization's policies through efficient goal setting and reviews.

How has it helped my organization?

The platform doesn't help me in decision-making as I have used it only for basic applications, including applying for leaves and managing calendars.

What needs improvement?

They could provide a web chatbot feature in the dashboard for Workday.

For how long have I used the solution?

We have been using Workday for eight or nine years.

What do I think about the stability of the solution?

I rate the product's stability a seven or eight.

What do I think about the scalability of the solution?

We have over 2000 employees in our organization using Workday.

How was the initial setup?

The product can be deployed on the cloud.

What other advice do I have?

I recommend Workday to others and rate it a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Chaiwut Rateepoon - PeerSpot reviewer
Core Solution Delivery Manager at G-Able
Real User
Top 5Leaderboard
Easy to use and flexible configuration
Pros and Cons
  • "I like that it's easy to use and flexible."
  • "The price could be lower."

What is our primary use case?

I'm using Workday for human capital management (HCM). It helps me with tasks like managing employee records, tracking time and attendance, and processing payroll.

What is most valuable?

I like that it's easy to use and flexible. 

What needs improvement?

The price could be lower.

For how long have I used the solution?

I've been using Workday for about three months. I use the latest version of Workday.

What do I think about the stability of the solution?

It's a very stable solution. I would rate the stability a ten on ten. 

What do I think about the scalability of the solution?

It is a scalable solution. We have about 1,000 users using this solution in our organization. 

How are customer service and support?

I have used customer service and support a few times. They were very helpful.

How was the initial setup?

It's very easy to set up and flexible to configure. 

What's my experience with pricing, setup cost, and licensing?

I need to pay for a license. It is expensive.

What other advice do I have?

Overall, I would rate the solution an eight out of ten. I would recommend Workday to other people. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tech support at Melbourne Institute of Technology, Sydney Campus
Reseller
The tool is useful for storing employee records, but it is not easy to implement
Pros and Cons
  • "The product is useful for storing employee records."
  • "The product must include payroll features."

What is our primary use case?

We support the tool. There are users who are using Workday. If there's an issue while they are using Workday, we see what's the issue and help them resolve it.

What is most valuable?

The product is useful for storing employee records.

What needs improvement?

The product must include payroll features.

For how long have I used the solution?

I have been using this solution since 2018. I am using the latest version of the solution.

What do I think about the stability of the solution?

I rate the product’s stability a six out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability a six out of ten. Around 30,000 people are using the solution in our organization.

How was the initial setup?

I rate the ease of setup a six out of ten. The product is not easy to implement. It is difficult to understand the setup at first. The tool is not that informative for us to understand the whole picture. The solution is deployed on the cloud. The deployment took us two years.

What about the implementation team?

The number of people required for deployment depends on the project's size. In our case, it was a global deployment. We needed more than 100 people to deploy the product. If it’s for one company, it can be deployed with fewer people.

What other advice do I have?

I have worked with ERP systems. I could recommend the solution to others. However, people must attend training to understand the tool. Overall, I rate the product a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Support
PeerSpot user
Practice Head at Vyom Labs
Real User
Top 5Leaderboard
A holistic HR solution that needs to be updated with generative UI
Pros and Cons
  • "Workday is a holistic HR solution."
  • "The solution needs to be updated with generative UI."

What is our primary use case?

We use Workday for employee benefits. 

What is most valuable?

Workday is a holistic HR solution. 

What needs improvement?

The solution needs to be updated with generative UI. 

For how long have I used the solution?

I have been working with the solution for three years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

Workday is very scalable, and my company has more than 50 users. 

How was the initial setup?

Workday's installation is straightforward. 

What about the implementation team?

We deployed the product in-house. 

What other advice do I have?

I rate the product a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Jessica Witbooi - PeerSpot reviewer
Human Capital Administrator at a outsourcing company with 10,001+ employees
Real User
Worked well for the agents for performance reviews but not for the HR and recruitment teams
Pros and Cons
  • "It was more efficient for the agents for their performance reviews, but when it came to HR and the recruitment team, it sometimes worked, and sometimes, it didn't work."
  • "There were a lot of issues. There were consistency or accuracy issues with the data we had, and every time we had to pull reports in Workday, it was difficult."

How has it helped my organization?

When I used to work on Workday, some of the info wasn't accurate, and I had to double-check via Sage People. The company that bought us wanted to use their own product. Their product was Workday, and our product was Sage People. They told us that Workday is like Sage People, but something didn't add up. I always used Sage People as a backup tool for Workday.

What is most valuable?

It was more efficient for the agents for their performance reviews, but when it came to HR and the recruitment team, it sometimes worked, and sometimes, it didn't work.

What needs improvement?

There were a lot of issues. There were consistency or accuracy issues with the data we had, and every time we had to pull reports in Workday, it was difficult. 

For how long have I used the solution?

I've been using Workday since 2020. It has been around two years. I don't know the version that we had. All I know is that for HR, we've got access to everything, and employees have got access to their payslips, etc.

What do I think about the scalability of the solution?

It was being used by the whole call center with more than 250 agents.

Which solution did I use previously and why did I switch?

When a company bought us, we were still working on Sage People. That's how Workday came to us. If I could choose between Sage People and Workday, I'd go for Sage People. It's the best.

How was the initial setup?

It's straightforward, but you need to know it in order to work on it. You need training on Workday.

What other advice do I have?

To those considering using this solution, I'd advise doing a proper check. Pay attention and ask more questions.

I'd rate Workday a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Workday Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Workday Report and get advice and tips from experienced pros sharing their opinions.