What is our primary use case?
We primarily use the solution for benefits administration and talent management. We can also manage HR and administration. We use the solution worldwide.
It's for absence management. For platform and feedback management, both for myself and for my coaches. We use it for performance, in general, across the company. It's for onboarding.
For example, I've been provided with monthly pay slips through Workday, I can have available all the pay slips and other information, personal information, such as certificates for tax and personal purposes. Everything is in Workday as far as personnel is concerned.
What is most valuable?
I like the usability and responsiveness of the application.
The interface is fine.
It's easy to set up.
It is stable.
What needs improvement?
It could be expensive, however, that is not something that is my concern as it is my company's concern, in terms of pricing.
The user interface could be modernized somehow.
Errors are not very clear in some cases. I've been experiencing some issues within the application that the error messages or what I needed to do were not very easily clear to me. I needed to contact an expert in order to facilitate the problem resolution.
Technical support could be better.
For how long have I used the solution?
I've been using the solution for two years.
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What do I think about the stability of the solution?
It's a very stable solution. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We have about 1,000 users.
It's a solution that can scale.
How are customer service and support?
While technical support could be better, it's improved. When I needed their support, it took me some days to resolve my issues. Probably it is not due to Workday's support. That said, in general, it is something that I expect to be improved.
How was the initial setup?
It's very easy to set up. It's not overly complex or difficult.
I'm not technical and did not handle the deployment and therefore cannot speak to how long it took or the exact process. It was a global rollout. It may have taken six months to a year.
I'm not sure what the maintenance process looks like. It is a centrally managed application. I don't know which team actually covers it. Here in Greece, we have some application subunits that can support end-users, however, not the actual technical team. It is somewhere in the world. I don't know if it is in America, or if it is in India. I really don't know.
What's my experience with pricing, setup cost, and licensing?
The solution would be expensive for smaller organizations.
What other advice do I have?
We're a user.
I'd rate the solution eight out of ten.
As I do with my clients when HR topics come to the table, I really, really suggest everyone consider deploying some Workday features. I know it is expensive for some companies. Of course, if the company's a middle-sized company, it may not make sense. However, it is an application that, according to Gartner or other popular reviews, it is the best solution for HR, management, and talent acquisition management.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.