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reviewer1476528 - PeerSpot reviewer
Product Owner - Structural Frame Software Group at a manufacturing company with 10,001+ employees
Real User
A Kanban-style application with features for task management, prioritization, and collaboration
Pros and Cons
  • "I think task management, prioritization, rankings, and collaboration features are useful."
  • "Pricing can be improved."

What is our primary use case?

We use Trello for task management. We've used it a lot in the last year. I'm able to integrate it within Aha! and link to the Trello board. I kind of use the Aha! side more myself and it feeds into Trello. I do pull up Trello to look and make sure things are in the right spot and we review biweekly in Trello.

How has it helped my organization?

The collaboration features and keeping track of tasks in a shared environment has definitely helped improve our organization.

What is most valuable?

I think task management, prioritization, rankings, and collaboration features are useful. It's a really easy tool to enter data, keep track of the tasks and management, and update all of that. It's very straightforward.

What needs improvement?

Pricing can be improved. Maybe it would be better if they offered some extra tiers, so you don't have to go all the way up to the pro level. We're using the integrations on the other side, and I think you only get some of the things if you're not subscribed at a higher level. You only get a certain amount of features. For example, they have this thing called the Butler, and unless you're at a pro-level, you can only use one Butler feature. You have to pay more to unlock certain features.

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Trello
May 2025
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For how long have I used the solution?

I've been using Trello for a year and three months. I think the team's been working with it for probably five or six years.

What do I think about the stability of the solution?

Trello is a stable solution. I think any instability was probably a user error.

What do I think about the scalability of the solution?

I haven't had any issues scaling Trello up or down.

How was the initial setup?

I was involved in my branch and it was pretty basic and pretty easy.

What's my experience with pricing, setup cost, and licensing?

Pricing can be improved. You have to pay more to unlock certain features.

What other advice do I have?

On a scale from one to ten, I would give Trello an eight.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1584720 - PeerSpot reviewer
IT Project Manager at a transportation company with 501-1,000 employees
Real User
A reliable and stable personal board for good monitoring of day to day tasks
Pros and Cons
  • "The installation was extremely straightforward."
  • "As a team board it did not work well for us."

What is our primary use case?

We are using the latest version, which is free and online.

I use the solution as my personal board for daily, project and operational tasks. 

What needs improvement?

As a team board it did not work well for us. It allows non-permanent members of the company or team to manage or delete posted tasks and notifications. It was a big problem for us that every member was able to delete or edit something posted by another and we felt the need to remedy this. We encountered a situation in which a member of the board deleted every task which he was assigned, which was a lot. We found ourselves trying to refill all the boards so that our stakeholders could have complete visibility of our tasks, a matter which concerned our finances and overall schedule. 

For this reason we made use in the bank of Microsoft Planner, which we already had in place. It has a feature that prevents others from deleting or editing notifications posted by another. This is nice to have when one must deal with six picky stakeholders.

As for the user interface, I am glad that Trello does not make alterations to this. I like that the buttons and colors which appear in a consistent manner and this is one of the reasons that I remain with Trello. 

For how long have I used the solution?

I've been working with Trello for nearly five years. 

What do I think about the stability of the solution?

The software is very stable. It never crossed my mind that there was a need for support or that something was working improperly. 

How are customer service and technical support?

We have had no need for technical support. 

How was the initial setup?

The installation was extremely straightforward. 

What's my experience with pricing, setup cost, and licensing?

I use the free version of Trello. It is sufficient for my day to day use. 

Which other solutions did I evaluate?

Although I had evaluated Monday as well as another solution, I decided that Trello was the way to go, as I had been using it for quite a while. 

What other advice do I have?

Trello is cloud-based. 

For use as a personal board I rate Trello as a ten out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Trello
May 2025
Learn what your peers think about Trello. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Customer Success Manager at a tech services company with 501-1,000 employees
Real User
Kanban-style management that is easy to use and quite stable
Pros and Cons
  • "The solution is very easy to use."
  • "There aren't as many tracking tools."

What is our primary use case?

We primarily use the solution to organize projects.

Trello is mainly for a Kanban-style of product management. You have a set of tasks and you'll move tasks from one phase to another phase. They won't do anything themselves from the organization's perspective, or from the strategy or the product perspective. A user needs to manipulate the information and set up the processes. If they want to introduce any product, they'll make a different board for that product. Jira, on the other hand, for example, has both a Scrum mode for managing projects and having a toolkit as well as a Kanban-style board.

What is most valuable?

The solution uses Kanban boards.

The solution is very easy to use.

On the features side, it's very stable.

What needs improvement?

There aren't as many tracking tools.

If you use Agile as a methodology, Trello doesn't really fit very well. It cannot run at the speed of the team or show pending tasks and backlogs as well. Those types of features aren't really on Trello. Something such as Jira is much more adept at Agile.

The product doesn't handle heavy loads very well. The information does not load quickly once there's a lot of information in the system. IT needs some sort of load balancer to allow it to take on more information and load more quickly.

For how long have I used the solution?

I used the solution for about three to four years. I used it recently for six months on another project.

What do I think about the stability of the solution?

While the features side is stable, and there aren't bugs and glitches, the solution can get overwhelmed if there is a lot of information on it. In that case, it stops loading quickly and really slows down. It can only take so much.

What do I think about the scalability of the solution?

I'm not confident we will return to using Trello, and therefore likely won't expand it. We've been more satisfied with Jira, as it is a bigger tool and serves our purposes better.

How are customer service and technical support?

I've never reached out to technical support. I can't speak to how responsive or supportive they are. It's not something I can talk about.

Which solution did I use previously and why did I switch?

I previously used a different solution, however, it was difficult to load as you added information, such as images. I then moved to Trello, and now I am on Jira.

Trello isn't as good at tackling Agile development as a solution like Jira would be. It doesn't have the feature sets for that kind of process.

What other advice do I have?

I'm just a customer and end-user.

I use whichever solution the project requires. Sometimes I use Trello, and other times the project calls for something like Jira. I don't use Trello all of the time.

The solution is an online tool.

On a scale from one to ten, I'd rate the product at a seven. The only drawback I see is the loading issues. For a different set of employees, that wouldn't matter much. They can wait five minutes for everything to load and they can do their work quickly, after five minutes of wait time. However, for my role, where I'm directly facing customers, it should be quick to get the information while I'm talking to them to address their inquiries quickly. I cannot say "I don't know." I cannot give such kind of answers to my customer when they're on a call with me. 

For my segment and for the roles I've been in, which are mostly the customer-facing or manager-type roles, it should be quick enough. However, for developers or testers, it need not be.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Managing Director at Remy InfoSource
Real User
The online collaboration and automated linking to our calendars improve productivity

What is our primary use case?

Remy is a software development company.

Trello is useful for keeping track of all our business functions such as marketing, business development, product development, partners, etc. Typically for day-to-day high-level activities and to-do lists, and also personal to-do lists.

How has it helped my organization?

Sharing this information and having it pop up as a reminder on everyone's calendar is very useful and allows for better tracking and collaboration regarding ad-hoc and longer-term tasks and programs.

What is most valuable?

  • The online collaboration and automated linking to our calendars improve productivity.
  • Ease of use and intuitive layout makes learning and using it possible in a matter of few hours rather than days.

What needs improvement?

I cannot think of anything specific that should be added. The system is pretty much good as it is. Maybe being able to position cards below each other could make better use of screen space.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

I never had a problem with stability.

What do I think about the scalability of the solution?

Scalability seems fine.

How are customer service and technical support?

Tech support is not required.

Which solution did I use previously and why did I switch?

Spreadsheets or calendar reminders. These do not have the required functionality.

How was the initial setup?

The initial setup way simple.

What about the implementation team?

In-house.

What was our ROI?

I use a free version, so the ROI is infinite.

What's my experience with pricing, setup cost, and licensing?

The free version is great.

What other advice do I have?

Brilliant!

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Consultor SOA at SOAINT
Real User
Projects do not take as long and meetings take less time
Pros and Cons
  • "Projects do not take as long and meetings take less time, since you know the status of developments or tests."
  • "It can be used online or as an application from anywhere."
  • "You receive notifications if mentioned on a card."
  • "In the card area, you should not be able to modify so easily what is already written, as this can cause loss of information."

What is our primary use case?

We use it in our company, since it allows for managing projects and keeping the team informed of all the project's progress and its state. It has been fundamental for our company in better managing projects.

How has it helped my organization?

Our organization has improved since it allows a better communication between different developers. Now, projects do not take as long and meetings take less time, since you know the status of developments or tests.

What is most valuable?

  • It can be used online or as an application from anywhere. 
  • You receive notifications if mentioned on a card.

What needs improvement?

In the card area, you should not be able to modify so easily what is already written, as this can cause loss of information.

For how long have I used the solution?

Still implementing.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Solutions Architect at IT Hands
Real User
Helped us to organize project information and assign tasks to team members properly
Pros and Cons
  • "It helped us to organize project information and assign tasks to team members properly."
  • "Users should be able to log their time against the tasks and visual reports should be available in Trello for time spent."

What is our primary use case?

I use Trello for project management along with my team. 

It is used for managing projects with our clients and updating tasks along with status updates. It helps us manage projects successfully.

How has it helped my organization?

It helped us to organize project information and assign tasks to team members properly. Managing several projects together works with Trello.

What is most valuable?

There are number of features which work great, including some of the following:

  1. Drag and drop tasks into boards.
  2. Creating multiple boards for new projects.
  3. Assigning a team their tasks.
  4. Dashboard management.

What needs improvement?

In terms of time, recording the service can be improved. Users should be able to log their time against the tasks and visual reports should be available in Trello for time spent.

For how long have I used the solution?

Three to five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
COO - KSA at Spectrum Groupe
Real User
Top 10
User-friendly interface, easy to adopt, and relatively cheap
Pros and Cons
  • "The most valuable feature of Trello for us is the user-friendly interface."
  • "It is somewhat challenging to move to the automation part of Trello."

What is our primary use case?

We are using Trello to manage our sales queue with integration with Salesforce and to handle our administrative tasks.

How has it helped my organization?

We use Trello internally to manage our tasks. Specifically, we are using the Kanban board feature to move tasks from one status to another, which helps in organizing and tracking work efficiently.

What is most valuable?

The most valuable feature of Trello for us is the user-friendly interface. The graphical nature of Trello makes it easy to adopt for non-expert and non-technical people. The boards are particularly useful for moving tasks through different statuses.

What needs improvement?

It is somewhat challenging to move to the automation part of Trello. This is based on feedback from our team members who have tried to implement automation features.

For how long have I used the solution?

We have been using Trello since Atlassian acquired it.

What do I think about the stability of the solution?

Trello is pretty stable. We haven't faced any significant issues, and our clients who use it also find it stable, even with a hundred users.

What do I think about the scalability of the solution?

From our experience, Trello is good for small and medium-sized teams but not suitable for enterprise-level usage. For enterprise levels, we recommend Jira.

How are customer service and support?

The technical support from Atlassian for Trello is satisfactory.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Trello is straightforward and easy.

What about the implementation team?

Our internal team handles the integrations and configurations, and they perform well.

What's my experience with pricing, setup cost, and licensing?

The pricing for Trello is relatively cheap compared to other similar solutions.

Which other solutions did I evaluate?

We have not worked with any other similar solutions besides Trello and other Atlassian products.

What other advice do I have?

There's nothing specific I wish I had known before starting with Trello. It's an easy tool to adopt and use. I highly recommend considering its user-friendly nature for simple task management.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Maher Jaloudi - PeerSpot reviewer
UX Designer at Qalam
Real User
Task and project management solution that makes it easy to create business rules and process flows
Pros and Cons
  • "The usability of this solution is its most valuable feature. It offers a great flow of creating a business rule that allows you to just add identifiers and qualifiers."
  • "It would be great if there was a tour for new users to explain how this solution works. Using this solution for the first time can feel complicated."

What is our primary use case?

We use this solution for user calls and to issue alerts. Currently only three of us are using this solution but we are planning to increase usage in the future. 

What is most valuable?

The usability of this solution is its most valuable feature. It offers a great flow of creating a business rule that allows you to just add identifiers and qualifiers. 

What needs improvement?

It would be great if there was a tour for new users to explain how this solution works. Using this solution for the first time can feel complicated. 

This solution could also be improved by removing the contradiction that seems to exist in the options of filters that can be used.

For how long have I used the solution?

I have been using Trello for a few months. 

What do I think about the stability of the solution?

This is a stable solution. 

How are customer service and support?

We have not needed to contact their customer support team as we use their online help centre and it has provided us with sufficient assistance. 

What's my experience with pricing, setup cost, and licensing?

The pricing for this solution is reasonable. 

What other advice do I have?

I would advise others to use this solution because it offers a lot of flexibility. 

I would rate this solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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