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reviewer1476528 - PeerSpot reviewer
Product Owner - Structural Frame Software Group at a manufacturing company with 10,001+ employees
Real User
Jan 13, 2021
A Kanban-style application with features for task management, prioritization, and collaboration
Pros and Cons
  • "I think task management, prioritization, rankings, and collaboration features are useful."
  • "Pricing can be improved."

What is our primary use case?

We use Trello for task management. We've used it a lot in the last year. I'm able to integrate it within Aha! and link to the Trello board. I kind of use the Aha! side more myself and it feeds into Trello. I do pull up Trello to look and make sure things are in the right spot and we review biweekly in Trello.

How has it helped my organization?

The collaboration features and keeping track of tasks in a shared environment has definitely helped improve our organization.

What is most valuable?

I think task management, prioritization, rankings, and collaboration features are useful. It's a really easy tool to enter data, keep track of the tasks and management, and update all of that. It's very straightforward.

What needs improvement?

Pricing can be improved. Maybe it would be better if they offered some extra tiers, so you don't have to go all the way up to the pro level. We're using the integrations on the other side, and I think you only get some of the things if you're not subscribed at a higher level. You only get a certain amount of features. For example, they have this thing called the Butler, and unless you're at a pro-level, you can only use one Butler feature. You have to pay more to unlock certain features.

Buyer's Guide
Trello
December 2025
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For how long have I used the solution?

I've been using Trello for a year and three months. I think the team's been working with it for probably five or six years.

What do I think about the stability of the solution?

Trello is a stable solution. I think any instability was probably a user error.

What do I think about the scalability of the solution?

I haven't had any issues scaling Trello up or down.

How was the initial setup?

I was involved in my branch and it was pretty basic and pretty easy.

What's my experience with pricing, setup cost, and licensing?

Pricing can be improved. You have to pay more to unlock certain features.

What other advice do I have?

On a scale from one to ten, I would give Trello an eight.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Software Developer at a tech services company with 11-50 employees
Real User
Top 20
Oct 31, 2024
Effortless task management that's user-friendly with an intuitive interface
Pros and Cons
  • "The Trello board is very intuitive and simple to comprehend."
  • "Trello could improve from a UI and UX standpoint and should consider adding enhanced functionality from a release management standpoint."

What is our primary use case?

I use Trello to maintain projects from a management standpoint, ensuring stakeholders have a clear visibility of team activities. The Trello board is organized into lists and cards, allowing us to track and manage in-progress items, completed items, and deliverables or milestones committed to stakeholders.

How has it helped my organization?

It helps segregate daily tasks and tickets into smaller modules, providing clear visibility and allowing for effective management of day-to-day activities. Trello is known for being intuitive and user-friendly, making it a popular choice.

What is most valuable?

The Trello board is very intuitive and simple to comprehend. It allows users to see what to-do items are, in-progress items, and enables quick item management through drag and drop. Notifications and scheduled task management features are valuable.

What needs improvement?

Trello could improve from a UI and UX standpoint and should consider adding enhanced functionality from a release management standpoint. Additional features for release management in the style of Jira would be beneficial.

For how long have I used the solution?

I used Trello for over a year as part of a client's requirement for project management.

What do I think about the stability of the solution?

Trello is quite stable. My client was happy with its performance.

What do I think about the scalability of the solution?

Trello is highly scalable, but there's always room for improvement. The existing functionalities like user interface and experience can be enhanced.

How are customer service and support?

I would rate Atlassian's technical support as nine out of ten due to time zone differences causing some delays. A faster response time would be desired.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup process for Trello was pretty simple, intuitive, and user-friendly.

What's my experience with pricing, setup cost, and licensing?

I did not evaluate Trello's pricing model since it was provided by my organization.

Which other solutions did I evaluate?

Asana, Jira, and MS Projects are other solutions in the space. Trello competes with these, especially with Jira as a market leader.

What other advice do I have?

Security features can be improved, such as implementing MFA for better safety.

I'd rate the solution ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Trello
December 2025
Learn what your peers think about Trello. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,425 professionals have used our research since 2012.
COO - KSA at a tech services company with 11-50 employees
Real User
Top 5
Sep 21, 2024
User-friendly interface, easy to adopt, and relatively cheap
Pros and Cons
  • "The most valuable feature of Trello for us is the user-friendly interface."
  • "It is somewhat challenging to move to the automation part of Trello."

What is our primary use case?

We are using Trello to manage our sales queue with integration with Salesforce and to handle our administrative tasks.

How has it helped my organization?

We use Trello internally to manage our tasks. Specifically, we are using the Kanban board feature to move tasks from one status to another, which helps in organizing and tracking work efficiently.

What is most valuable?

The most valuable feature of Trello for us is the user-friendly interface. The graphical nature of Trello makes it easy to adopt for non-expert and non-technical people. The boards are particularly useful for moving tasks through different statuses.

What needs improvement?

It is somewhat challenging to move to the automation part of Trello. This is based on feedback from our team members who have tried to implement automation features.

For how long have I used the solution?

We have been using Trello since Atlassian acquired it.

What do I think about the stability of the solution?

Trello is pretty stable. We haven't faced any significant issues, and our clients who use it also find it stable, even with a hundred users.

What do I think about the scalability of the solution?

From our experience, Trello is good for small and medium-sized teams but not suitable for enterprise-level usage. For enterprise levels, we recommend Jira.

How are customer service and support?

The technical support from Atlassian for Trello is satisfactory.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Trello is straightforward and easy.

What about the implementation team?

Our internal team handles the integrations and configurations, and they perform well.

What's my experience with pricing, setup cost, and licensing?

The pricing for Trello is relatively cheap compared to other similar solutions.

Which other solutions did I evaluate?

We have not worked with any other similar solutions besides Trello and other Atlassian products.

What other advice do I have?

There's nothing specific I wish I had known before starting with Trello. It's an easy tool to adopt and use. I highly recommend considering its user-friendly nature for simple task management.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Henrik Aminoff - PeerSpot reviewer
Senior System Specialist at a tech vendor with 201-500 employees
Real User
Nov 15, 2023
A tool to help employees of a business to get their workflow in order
Pros and Cons
  • "The most valuable feature of Trello stems from the fact of how easy it was with it to see large visual aspects, especially when people were getting their workflow in order."
  • "Trello wasn't a tool that offered lightning-fast speed like users wanted it to be for them."

What is our primary use case?

I have hardly had the chance to use Trello since I operated as an admin who was mostly engaged with the use cases of people in my company, where it was widely used. Trello was a tool that was mostly used as an ERP system. Trello was generally used for work balancing and creating to-do lists.

What is most valuable?

The most valuable feature of Trello stems from the fact of how easy it was with it to see large visual aspects, especially when people were getting their workflow in order. Trello is an easy platform to visualize your next tasks and other things.

What needs improvement?

I am sure that my company's use cases related to Trello were taxing for the system, so it got rather slow in some areas. With too much information on a Trello board, it got very sluggish. I am sure that Trello board got sluggish mostly due to our company's use case and other bad practices. Trello wasn't a tool that offered lightning-fast speed like users wanted it to be for them.

For how long have I used the solution?

I have experience with Trello. I am an admin-level user of the product.

What do I think about the stability of the solution?

Other than the times when the tool slowed down, I don't remember witnessing any outages from Trello's end.

What do I think about the scalability of the solution?

A few hundred people were using Trello in my company.

Which solution did I use previously and why did I switch?

Trello was a tool that already existed in my current company. Trello was there even before I joined my current organization.

What other advice do I have?

Before someone plans to use Trello, I would ask them to go through all of their use cases and think hard before building any infrastructure with Trello. It is also important to have a good plan and architecture planned out before you start with Trello so that you don't end up building a house of cards at the end.

I rate the overall tool an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Stalin Mohapatra - PeerSpot reviewer
Associate Director of Strategy & Operations at a computer software company with 1,001-5,000 employees
Vendor
Jul 19, 2023
A stable solution with a good user interface that makes it easy to maintain and monitor
Pros and Cons
  • "Trello's user interface is really good, making it easy for us to maintain and monitor."
  • "Trello cannot be integrated with other tools like Jira and Google Workspace."

What is most valuable?

Trello's user interface is really good, making it easy for us to maintain and monitor.

What needs improvement?

Trello cannot be integrated with other tools like Jira and Google Workspace.

For how long have I used the solution?

I have been using Trello for a year.

What do I think about the stability of the solution?

Trello's stability is really nice. I rate Trello ten out of ten for stability.

What do I think about the scalability of the solution?

I rate Trello a seven out of ten for scalability. More than 200 users are using Trello in our organization.

How are customer service and support?

Trello has good web and email support.

How would you rate customer service and support?

Positive

How was the initial setup?

Trello’s initial setup is really easy. I rate Trello ten out of ten for the ease of its initial setup.

What's my experience with pricing, setup cost, and licensing?

Trello has a really good price. I rate Trello a two or three out of ten for pricing.

What other advice do I have?

I am currently using the free version of Trello. My office is considering buying the solution’s premium version. Trello is deployed on-cloud in our organization.

Overall, I rate Trello a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Maher Jaloudi - PeerSpot reviewer
UX Designer at a tech services company with 11-50 employees
Real User
Nov 14, 2022
Task and project management solution that makes it easy to create business rules and process flows
Pros and Cons
  • "The usability of this solution is its most valuable feature. It offers a great flow of creating a business rule that allows you to just add identifiers and qualifiers."
  • "It would be great if there was a tour for new users to explain how this solution works. Using this solution for the first time can feel complicated."

What is our primary use case?

We use this solution for user calls and to issue alerts. Currently only three of us are using this solution but we are planning to increase usage in the future. 

What is most valuable?

The usability of this solution is its most valuable feature. It offers a great flow of creating a business rule that allows you to just add identifiers and qualifiers. 

What needs improvement?

It would be great if there was a tour for new users to explain how this solution works. Using this solution for the first time can feel complicated. 

This solution could also be improved by removing the contradiction that seems to exist in the options of filters that can be used.

For how long have I used the solution?

I have been using Trello for a few months. 

What do I think about the stability of the solution?

This is a stable solution. 

How are customer service and support?

We have not needed to contact their customer support team as we use their online help centre and it has provided us with sufficient assistance. 

What's my experience with pricing, setup cost, and licensing?

The pricing for this solution is reasonable. 

What other advice do I have?

I would advise others to use this solution because it offers a lot of flexibility. 

I would rate this solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1584720 - PeerSpot reviewer
IT Project Manager at a transportation company with 501-1,000 employees
Real User
Jun 10, 2021
A reliable and stable personal board for good monitoring of day to day tasks
Pros and Cons
  • "The installation was extremely straightforward."
  • "As a team board it did not work well for us."

What is our primary use case?

We are using the latest version, which is free and online.

I use the solution as my personal board for daily, project and operational tasks. 

What needs improvement?

As a team board it did not work well for us. It allows non-permanent members of the company or team to manage or delete posted tasks and notifications. It was a big problem for us that every member was able to delete or edit something posted by another and we felt the need to remedy this. We encountered a situation in which a member of the board deleted every task which he was assigned, which was a lot. We found ourselves trying to refill all the boards so that our stakeholders could have complete visibility of our tasks, a matter which concerned our finances and overall schedule. 

For this reason we made use in the bank of Microsoft Planner, which we already had in place. It has a feature that prevents others from deleting or editing notifications posted by another. This is nice to have when one must deal with six picky stakeholders.

As for the user interface, I am glad that Trello does not make alterations to this. I like that the buttons and colors which appear in a consistent manner and this is one of the reasons that I remain with Trello. 

For how long have I used the solution?

I've been working with Trello for nearly five years. 

What do I think about the stability of the solution?

The software is very stable. It never crossed my mind that there was a need for support or that something was working improperly. 

How are customer service and technical support?

We have had no need for technical support. 

How was the initial setup?

The installation was extremely straightforward. 

What's my experience with pricing, setup cost, and licensing?

I use the free version of Trello. It is sufficient for my day to day use. 

Which other solutions did I evaluate?

Although I had evaluated Monday as well as another solution, I decided that Trello was the way to go, as I had been using it for quite a while. 

What other advice do I have?

Trello is cloud-based. 

For use as a personal board I rate Trello as a ten out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Customer Success Manager at a tech services company with 501-1,000 employees
Real User
Mar 2, 2021
Kanban-style management that is easy to use and quite stable
Pros and Cons
  • "The solution is very easy to use."
  • "There aren't as many tracking tools."

What is our primary use case?

We primarily use the solution to organize projects.

Trello is mainly for a Kanban-style of product management. You have a set of tasks and you'll move tasks from one phase to another phase. They won't do anything themselves from the organization's perspective, or from the strategy or the product perspective. A user needs to manipulate the information and set up the processes. If they want to introduce any product, they'll make a different board for that product. Jira, on the other hand, for example, has both a Scrum mode for managing projects and having a toolkit as well as a Kanban-style board.

What is most valuable?

The solution uses Kanban boards.

The solution is very easy to use.

On the features side, it's very stable.

What needs improvement?

There aren't as many tracking tools.

If you use Agile as a methodology, Trello doesn't really fit very well. It cannot run at the speed of the team or show pending tasks and backlogs as well. Those types of features aren't really on Trello. Something such as Jira is much more adept at Agile.

The product doesn't handle heavy loads very well. The information does not load quickly once there's a lot of information in the system. IT needs some sort of load balancer to allow it to take on more information and load more quickly.

For how long have I used the solution?

I used the solution for about three to four years. I used it recently for six months on another project.

What do I think about the stability of the solution?

While the features side is stable, and there aren't bugs and glitches, the solution can get overwhelmed if there is a lot of information on it. In that case, it stops loading quickly and really slows down. It can only take so much.

What do I think about the scalability of the solution?

I'm not confident we will return to using Trello, and therefore likely won't expand it. We've been more satisfied with Jira, as it is a bigger tool and serves our purposes better.

How are customer service and technical support?

I've never reached out to technical support. I can't speak to how responsive or supportive they are. It's not something I can talk about.

Which solution did I use previously and why did I switch?

I previously used a different solution, however, it was difficult to load as you added information, such as images. I then moved to Trello, and now I am on Jira.

Trello isn't as good at tackling Agile development as a solution like Jira would be. It doesn't have the feature sets for that kind of process.

What other advice do I have?

I'm just a customer and end-user.

I use whichever solution the project requires. Sometimes I use Trello, and other times the project calls for something like Jira. I don't use Trello all of the time.

The solution is an online tool.

On a scale from one to ten, I'd rate the product at a seven. The only drawback I see is the loading issues. For a different set of employees, that wouldn't matter much. They can wait five minutes for everything to load and they can do their work quickly, after five minutes of wait time. However, for my role, where I'm directly facing customers, it should be quick to get the information while I'm talking to them to address their inquiries quickly. I cannot say "I don't know." I cannot give such kind of answers to my customer when they're on a call with me. 

For my segment and for the roles I've been in, which are mostly the customer-facing or manager-type roles, it should be quick enough. However, for developers or testers, it need not be.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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