We are using Trello to manage our sales queue with integration with Salesforce and to handle our administrative tasks.
COO - KSA at Spectrum Groupe
User-friendly interface, easy to adopt, and relatively cheap
Pros and Cons
- "The most valuable feature of Trello for us is the user-friendly interface."
- "It is somewhat challenging to move to the automation part of Trello."
What is our primary use case?
How has it helped my organization?
We use Trello internally to manage our tasks. Specifically, we are using the Kanban board feature to move tasks from one status to another, which helps in organizing and tracking work efficiently.
What is most valuable?
The most valuable feature of Trello for us is the user-friendly interface. The graphical nature of Trello makes it easy to adopt for non-expert and non-technical people. The boards are particularly useful for moving tasks through different statuses.
What needs improvement?
It is somewhat challenging to move to the automation part of Trello. This is based on feedback from our team members who have tried to implement automation features.
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Trello
April 2025

Learn what your peers think about Trello. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
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For how long have I used the solution?
We have been using Trello since Atlassian acquired it.
What do I think about the stability of the solution?
Trello is pretty stable. We haven't faced any significant issues, and our clients who use it also find it stable, even with a hundred users.
What do I think about the scalability of the solution?
From our experience, Trello is good for small and medium-sized teams but not suitable for enterprise-level usage. For enterprise levels, we recommend Jira.
How are customer service and support?
The technical support from Atlassian for Trello is satisfactory.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Trello is straightforward and easy.
What about the implementation team?
Our internal team handles the integrations and configurations, and they perform well.
What's my experience with pricing, setup cost, and licensing?
The pricing for Trello is relatively cheap compared to other similar solutions.
Which other solutions did I evaluate?
We have not worked with any other similar solutions besides Trello and other Atlassian products.
What other advice do I have?
There's nothing specific I wish I had known before starting with Trello. It's an easy tool to adopt and use. I highly recommend considering its user-friendly nature for simple task management.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Sep 21, 2024
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Director, Technology Planning and Human Resource at Agate Technology Solutions
Simple and effective solution to track projects
Pros and Cons
- "Trello is quite easy to learn. The features that are available in the current version are enough to do your basic documentation and management."
- "I would like to see improvement in onboarding back-office team members."
What is our primary use case?
I use the solution to track simple projects. Trello is also useful whenever I intend to make presentations to stakeholders. It has some inbuilt features that make presentations easier and with much better pictorial elements.
How has it helped my organization?
Trello is quite easy to learn. The features that are available in the current version are enough to do your basic documentation and management.
What is most valuable?
Trello's workflow is very calculated.
What needs improvement?
I would like to see improvement in onboarding back-office team members.
For how long have I used the solution?
I use Trello occasionally.
What do I think about the stability of the solution?
Trello is stable. There are occasional patch updates that do not disrupt any saved work.
What do I think about the scalability of the solution?
Trello is scalable as its features can be extended to accommodate small to larger projects.
How are customer service and support?
The customer service team always responded to me whenever I had any need for them and they get the issues quickly resolved.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I use Jira to track complex projects.
How was the initial setup?
The implementation of Trello is easier compared to Microsoft Visio but complex when compared to Jira. Trello has more features than Visio. The complexity of the system increases with the increase in features.
What about the implementation team?
I used Trello in-house.
What's my experience with pricing, setup cost, and licensing?
The solution pricing is okay. The pricing is subscription-based and depends on the features that you need. If you need more features then you will need to pay more. You can use the basic features to lead your project management.
Which other solutions did I evaluate?
Yes, I did. I tried Microsoft Visio which is also good but there are some unique differences.
What other advice do I have?
I would rate Trello a nine out of ten. When you are a beginner, there will be difficulty in using such complex solutions. Later, you can decide what you are going to do with the solution. For some of the new solutions, the physicalization is divided due to the new available features.
My advice to anyone from business analysis, IT management, and project management is to use Trello first. It is because if you start using Jira first, you will encounter issues. Therefore, it is good to move from Visio to Trello and then to Jira. You can get in touch with business intelligence with Trello.
I have not encountered any technical issues with the solution. Support was available whenever I didn’t know how to proceed. This support gave me direction on what to do next. It is a rare thing for a solution to not give any headaches to the person using it.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 21, 2024
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Trello
April 2025

Learn what your peers think about Trello. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,963 professionals have used our research since 2012.
CEO at PeerSpot
Designed for team collaboration and project management; user interface is easy to understand, with drag and drop functionality
Pros and Cons
- "Project management and work collaboration solution with amazing scalability and stability. Its user interface is modern and easy to understand, with drag and drop functionality."
- "Having more integration with third party tools is an area for improvement in Trello. It would also be nice if it has a voice messaging functionality similar to what you have in WhatsApp, for quicker communication with colleagues."
What is our primary use case?
In our company, our use case for Trello is that it's used for individual projects, e.g. for our marketing department, data department, etc. We use it to assign tasks, to track what stage each task is currently on, to add notes, etc. We use the solution to check the progress within various departments and various projects that we have within our company.
How has it helped my organization?
The key benefit that Trello has provided to our company is organization. Currently, for each department and each project, we know where we are and what we still have on our plate. We know what's top priority and what's low priority, etc. Trello provides basic organization across all departments within our company.
What is most valuable?
Personally, I love the user interface of Trello, because it's very modern, easy to understand, and it allows you to move one task from stage to stage through its drag and drop functionality.
I also love that you're able to add images, tag your colleagues, and provide updates within any kind of task.
These are the main features and functionalities I enjoy the most out of Trello.
What needs improvement?
Its hard to say what could be improved in Trello, because it does what it was designed to do, and it's simple, so it's really hard to come up with any flaws.
If I were to name one, it will be for the solution to have more integrations, e.g. they already have quite a few, but we're heavy users of a CRM called Creational, and there's no direct integration with that particular CRM system, but that CRM system is one of the top five CRMs out there. I found it quite odd and strange that integration between Trello and Creational isn't available, while for Salesforce, it's there. Having more integration with third party tools is an area for improvement for Trello.
I also haven't actually looked too much into it, and I'm not sure if this is currently available in Trello: having something along the lines of WhatsApp, where you're able to hold down a button and leave a voice message for your colleagues. It's an additional feature I'd love to see in the next release of Trello, because I think that's also a very quick and great way to be able to communicate with your colleagues. It'll be so much quicker than having to type long sentences or paragraphs to explain. Having voice messaging as an additional functionality in Trello would be great.
For how long have I used the solution?
We've been active users of Trello for the past five years. It's a cloud-based solution, so it automatically gets updated, and this means we're always on the latest version.
What do I think about the stability of the solution?
The stability of Trello is top-notch. I would rate it five out of five. It's super stable.
What do I think about the scalability of the solution?
The scalability in Trello is amazing. If you have a big project or an existing project, you want to create a new Trello board in just a couple of clicks. Being able to invite additional employees, team members, and colleagues, would take just a few clicks, e.g. you just need to input their emails or the first name, last name, and emails. Invite are sent, so they're able to log in, and they're integrated directly. Everything is very fast and easy to use.
Which solution did I use previously and why did I switch?
We tried to use other solutions that turned out to be a little bit more complex, e.g. Monday.com, Asana, and quite a few other ones. We've actually tested around 10 different solutions, and we were looking for something a little bit more structured, a little bit more organized. After testing all these other solutions, we understood that simplicity is key and that's basically why Trello won. That's why we've been using Trello for the past five years.
How was the initial setup?
The initial setup for Trello was very simple, that even a six year old child would be able to do it and use it. You go to the site as it's all browser-based, but I know that they also have an application that's available on Android and iOS.
To use the app, all you need to do is to download it, log into your account, and you'll be ready to go. It's super simple. You're also able to customize the stages, but it literally takes seconds to do, including creating your own Trello cards, and your own pages. The process was very quick, easy, and intuitive.
What about the implementation team?
We didn't have to use a consultant or integrator to implement Trello. I doubt that anybody would actually use one for this solution, unless they have something crazy in mind.
What's my experience with pricing, setup cost, and licensing?
Trello has a paid version, but we've been using just the free version. It covers all of the bases and all of our needs for us, so there's no cost involved for us. This is surprising for such a quality platform with no limitations on the key functionalities, because you can take advantage of those functionalities without having to pay for the solution.
What other advice do I have?
I'm not sure who the cloud provider is for Trello, but I'm assuming it's AWS.
We have eight to ten people using Trello in our company. It's just all management, e.g. the executive level, the team leads, it's management across the board. We're not a huge organization, but it's being used extensively. It's being used daily, e.g. we do have weekly calls with our main management team, and the first thing we do on every call is opening up Trello. We go through all of the cards to find out what's outstanding, what's moving, etc. This is how we operate, and this is how we're staying organized, through using Trello on a daily basis.
As the organization grows and we have more people in management, we could increase usage of Trello, and start including more people, but we're also potentially thinking of a way to be able to implement it and having just regular employees on there as well. It just adds a whole new level of organization to our business.
I've not had the chance to contact the technical support team of Trello, because for all of the years I've used it, absolutely nothing breaks, and nothing goes wrong. I'm not even sure they have a support team, e.g. I'm sure they do, but I've never had the need to actually contact them.
My advice to people looking into implementing Trello is to just do it. It's really a great software, and it's very easy to use. It's a great collaboration tool, as long as you implement it into your organization properly. I always have a game plan. You shouldn't expect to implement any kind of software and feel that it's going to make drastic changes to your organization. Make sure you have a game plan behind it, so once you're implementing it, you understand what kind of stages you need on your Trello board, and building processes behind that.
I'd give Trello a rating of nine out of ten, because I just don't believe that any product would be perfect. We really enjoyed using Trello, but we're hoping they'd surprise us in the future, e.g. through a new feature or functionality we haven't even thought about. We'll definitely continue using the solution, in the hope that they'd grow to be bigger and better.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project manager at Hino Motors Sales Indonesia
A tool useful for project management that helps create dashboards and workspaces
Pros and Cons
- "The most valuable features of the solution are that it is easy to use and flexible while offering the ease of use of drag-and-drop functionality for each task."
- "The dashboards and flexibility to adjust the timeline view for each task are areas with shortcomings in the solution that need improvement."
What is our primary use case?
My company uses Trello for project management to create dashboards and workspaces.
What is most valuable?
The most valuable features of the solution are that it is easy to use and flexible while offering the ease of use of drag-and-drop functionality for each task.
What needs improvement?
The dashboards and flexibility to adjust the timeline view for each task are areas with shortcomings in the solution that need improvement.
For how long have I used the solution?
I have been using Trello for three months.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten since they need to improve the flexibility to make changes to the timeline view and dashboard.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a seven or eight out of ten.
Around 600 to 700 employees in my company use Trello.
Which solution did I use previously and why did I switch?
I prefer to use Jira instead of Trello. With Trello, our company can't see the plans in the timeline view.
How was the initial setup?
The initial setup of Trello is not complex.
The solution can be deployed in five hours or a day.
What about the implementation team?
I installed the product, so it was an in-house process without any training.
What other advice do I have?
I rate the overall solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO & Co-founder at Adamo Digital
Helpful Kanban board and good alerting, but it should support online conferencing
Pros and Cons
- "Another feature that impressed me is the clear Kanban board, as it provides a clear view of to-to tasks, assuring the team not to forget anything."
- "Trello could add an analytic tool that allows me to see the performance of each team member, answering questions like whether they meet the deadline or miss the deadline."
What is our primary use case?
My company is hiring an outsourced copywriter team for some content purpose. For the first time, we connect by email for exchanging writing documents. Unfortunately, performing tasks by email came up with a poor result that we could not control the progress when several team members participating.
Hence, we need communication software to control the process and results. File storage and process tracking are two key targets. Normal instant text messaging software like Skype or Messenger is not suitable in this case. We have come up with Kanban software, and Trello is one of the top selections.
How has it helped my organization?
It separates messaging and files storage, which allows us to handily keep up with updates. Accordingly, we can separate several projects and track the progress with the Kanban table.
In this case, we define tasks by preparing, in progress, and completed to divide results. The completed tasks would be paid from us, while in-progress tasks could be requested to change. Accordingly, I can see the progression of projects with several statuses. Additionally, I can also compare and track the quality of writing documents.
What is most valuable?
Since we use several tools, sometimes, we cannot signup daily to check progress. That’s why we appreciate the notification scheme from Trello. Trello will message me the updates. It allows me not to sign up for Trello daily without missing any progress from copywriters.
Another feature that impressed me is the clear Kanban board, as it provides a clear view of to-do tasks, reminding the team not to forget anything. Whenever I see the board, I can rapidly understand the overview of what tasks were done and what should be done. Additionally, colleagues could remind me when I miss any progress.
What needs improvement?
- Video call and messaging for the online conference: 2020 was the time for remote working and online conferencing while social distancing deterred people from going out. I think, as an online collaboration tool, Trello should include an online meeting feature as it would allow members to meet, discuss, and share ideas.
- Analytics: Trello could add an analytic tool that allows me to see the performance of each team member, answering questions like whether they meet the deadline or miss the deadline. Besides, I want to know the time spent on each project and the potential issues that occurred.
For how long have I used the solution?
I have been using Trello for team management and team collaboration for two years time.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Product at a computer software company with 201-500 employees
A customizable and powerful solution that helps to organize work
Pros and Cons
- "Trello's most valuable feature is its visuals. You can customize your board with covers and pictures. There are no restrictions in workflow columns as in Jira. It is a powerful solution to organize work. Jira is process-oriented and restrictive."
- "Trello has become complex over the years."
What is most valuable?
Trello's most valuable feature is its visuals. You can customize your board with covers and pictures. There are no restrictions in workflow columns as in Jira. It is a powerful solution to organize work. Jira is process-oriented and restrictive.
What needs improvement?
Trello has become complex over the years.
For how long have I used the solution?
I have been working with the product for five to six years.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
I rate Trello's scalability a six out of ten. My company has 100 users.
How are customer service and support?
The tool's response is not on time. It is the last resort after the forums and documentation. At times, their reply is something that we already know.
How was the initial setup?
The tool's deployment is simple.
What other advice do I have?
I rate Trello an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Associate Director of Strategy & Operations at HighRadius
A stable solution with a good user interface that makes it easy to maintain and monitor
Pros and Cons
- "Trello's user interface is really good, making it easy for us to maintain and monitor."
- "Trello cannot be integrated with other tools like Jira and Google Workspace."
What is most valuable?
Trello's user interface is really good, making it easy for us to maintain and monitor.
What needs improvement?
Trello cannot be integrated with other tools like Jira and Google Workspace.
For how long have I used the solution?
I have been using Trello for a year.
What do I think about the stability of the solution?
Trello's stability is really nice. I rate Trello ten out of ten for stability.
What do I think about the scalability of the solution?
I rate Trello a seven out of ten for scalability. More than 200 users are using Trello in our organization.
How are customer service and support?
Trello has good web and email support.
How would you rate customer service and support?
Positive
How was the initial setup?
Trello’s initial setup is really easy. I rate Trello ten out of ten for the ease of its initial setup.
What's my experience with pricing, setup cost, and licensing?
Trello has a really good price. I rate Trello a two or three out of ten for pricing.
What other advice do I have?
I am currently using the free version of Trello. My office is considering buying the solution’s premium version. Trello is deployed on-cloud in our organization.
Overall, I rate Trello a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior System Specialist at a tech vendor with 201-500 employees
A tool to help employees of a business to get their workflow in order
Pros and Cons
- "The most valuable feature of Trello stems from the fact of how easy it was with it to see large visual aspects, especially when people were getting their workflow in order."
- "Trello wasn't a tool that offered lightning-fast speed like users wanted it to be for them."
What is our primary use case?
I have hardly had the chance to use Trello since I operated as an admin who was mostly engaged with the use cases of people in my company, where it was widely used. Trello was a tool that was mostly used as an ERP system. Trello was generally used for work balancing and creating to-do lists.
What is most valuable?
The most valuable feature of Trello stems from the fact of how easy it was with it to see large visual aspects, especially when people were getting their workflow in order. Trello is an easy platform to visualize your next tasks and other things.
What needs improvement?
I am sure that my company's use cases related to Trello were taxing for the system, so it got rather slow in some areas. With too much information on a Trello board, it got very sluggish. I am sure that Trello board got sluggish mostly due to our company's use case and other bad practices. Trello wasn't a tool that offered lightning-fast speed like users wanted it to be for them.
For how long have I used the solution?
I have experience with Trello. I am an admin-level user of the product.
What do I think about the stability of the solution?
Other than the times when the tool slowed down, I don't remember witnessing any outages from Trello's end.
What do I think about the scalability of the solution?
A few hundred people were using Trello in my company.
Which solution did I use previously and why did I switch?
Trello was a tool that already existed in my current company. Trello was there even before I joined my current organization.
What other advice do I have?
Before someone plans to use Trello, I would ask them to go through all of their use cases and think hard before building any infrastructure with Trello. It is also important to have a good plan and architecture planned out before you start with Trello so that you don't end up building a house of cards at the end.
I rate the overall tool an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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