Synergy with other applications in the MS Office suite. For example, with a single click from the MS Lync client, you can create an email in the Outlook client and vice-versa, amongst many other similar integrations between applications that previously did not speak to one another.
Senior Business Analyst at a financial services firm with 10,001+ employees
We like the synergy with other applications in the MS Office suite.
What is most valuable?
How has it helped my organization?
Collaboration became a lot easier. Meetings happened more frequently between colleagues across different locations sitting at their desks and not in special video conference rooms.
What needs improvement?
Better mobile optimization and a similar experience level across device types (desktop, tablet and phones). For most applications, MS SharePoint included, users are treated to different experiences across devices. For example, Excel works slightly differently (has fewer features/capabilities) on mobile when compared to the desktop experience. It would be nice to close this gap as much as possible, such that a user may have no qualms transiting between devices.
For how long have I used the solution?
I have been using SharePoint for over four years.
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What do I think about the stability of the solution?
We did not have any stability issues.
What do I think about the scalability of the solution?
We did not have any scalability issues. It is as easy as adding new licenses for new users.
How are customer service and support?
Technical support was not as good as expected. Sometimes request took upwards of three business days.
Which solution did I use previously and why did I switch?
We used several single purpose software tools for each area of our need. We switched to MS SharePoint/Office 365 for a number of reasons, including: the seamless integration between the many apps in the suite; colleagues (users) are familiar with the MS office interface from Excel, Outlook, Word and PowerPoint and that shortens the learning curve considerably.
How was the initial setup?
Setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
For non-profits, seek out non-profit licensing.
Which other solutions did I evaluate?
We evaluated eleven others.
What other advice do I have?
It’s the best in the class, but make sure your existing solution doesn't already meet your needs before making the decision to go the MS SharePoint route.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Office 365 Consultant at a hospitality company with 1,001-5,000 employees
Workflows transformed our paper processes into digitized and faster processes. Document libraries lack flexibility.
What is most valuable?
The ability to create workflows.
How has it helped my organization?
Using the workflow as an example, it has helped to transform the conventional paperwork processes into digitized and faster processes.
What needs improvement?
Document libraries. At the moment, they still lack the flexibility you get in conventional Windows file systems. However, it has lots of features that make it a good replacement.
For how long have I used the solution?
I have used SharePoint for two years.
What do I think about the stability of the solution?
The fact that it relies on the Internet and runs in a browser means it is bound to have performance issues.
What do I think about the scalability of the solution?
I didn't encounter any issues with scalability. What I do know is that, when this is required, you will need the right skilled IT specialist to make the change. Often the right skilled specialists are not easy to find.
How are customer service and technical support?
Microsoft provides both online and phone support. Phone support depends on the plan you are subscribed to.
Which solution did I use previously and why did I switch?
We did not have a previous solution.
How was the initial setup?
The initial setup is a simple process. However, planning requires more time in order to gather user requirements.
What's my experience with pricing, setup cost, and licensing?
Setup an initial trial account with a pilot group to ascertain what is best for your environment.
Which other solutions did I evaluate?
We didn’t look at other options.
What other advice do I have?
If your users are already familiar with an existing Windows product such as Office applications, you won't regret jumping in.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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May 2025

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857,028 professionals have used our research since 2012.
Consultant with 1,001-5,000 employees
The developers and project stakeholders can share information in the form of documents/Updates. Migrating SharePoint sites can be a cumbersome process.
What is most valuable?
I have used SharePoint as an integrated solution with Team Foundation Server.
The most valuable features are the SharePoint lists and the documents feature.
How has it helped my organization?
SharePoint integrates well with the Team Foundation Server and provides collaboration features for team members on a TFS Team Project. This has helped developers and project stakeholders in the organization to collaborate better and share information in the form of documents/updates.
What needs improvement?
Migrating SharePoint sites can be a cumbersome process and it usually results in the incomplete migration of SharePoint sites and data.
For how long have I used the solution?
I have used SharePoint for three years, mostly as an integrated solution with the Team Foundation Server.
What do I think about the stability of the solution?
The product is quite stable.
What do I think about the scalability of the solution?
The product is scalable.
Which solution did I use previously and why did I switch?
We were not using any other solution.
How was the initial setup?
The setup and installation are straightforward. Microsoft provides a good installation wizard for the same.
What's my experience with pricing, setup cost, and licensing?
I was not involved in the pricing and licensing activities.
Which other solutions did I evaluate?
As both the Team Foundation Server and SharePoint are Microsoft products, they can be easily integrated. Thus, we did not evaluate other options.
What other advice do I have?
SharePoint works very well within a Microsoft ecosystem. Hence, SharePoint would be a good choice if the organization uses the Microsoft technology stack extensively.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Consultant/Project Manager at a tech services company with 1,001-5,000 employees
My project sites can include views that apply to specific business uses. We can assign attributes to artifacts and then create views based on them.
What is most valuable?
The ability to assign an attribute to a library artifact allows the site owner to create the appropriate views based on artifact attributes (category, owner, etc.).
How has it helped my organization?
I have updated my project sites with views that apply to specific business uses, such as a project manager looking for a document assigned to a phase in the project (i.e., planning, design, execution) or an engineer looking for a document type (i.e., vendor contract, design build diagram, user acceptance testing worksheet).
What needs improvement?
Unless you have worked with a SharePoint business analyst, designer or power user, managing individual sites does require training to understand the components of the site settings and content. Folks usually start using SharePoint as a file repository without any structure. It can be overwhelming when you have 1,000's of document that a user has to parse through if just looking for a specific title. Without a consistent framework consisting of a standard nomenclature established in the initial strategy of rolling out SharePoint, using SharePoint as a file share becomes unruly.
For how long have I used the solution?
I've worked with various SharePoint versions since 2008 but more recently with 2010 and 2013 as a power user in managing artifacts for various project and programs.
What do I think about the stability of the solution?
Most instances of SharePoint are stable. I have rarely experienced instability. Usually, it’s the management of user names and groups that results in problems.
What do I think about the scalability of the solution?
I am not at the experience level to notice such an issue.
How are customer service and technical support?
Most of the technical support has come from SME's and internal developers.
Which solution did I use previously and why did I switch?
I always used Sharepoint.
How was the initial setup?
I have no experience with rolling out templates or actual new instances.
What other advice do I have?
Get training for IT and training for your base user. Developing a framework (nomenclature, categorization and user needs).
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Test Lead at a comms service provider with 501-1,000 employees
Team sites allow multiple consultants to collaborate on a team project. We use workflows for onboarding processes.
What is most valuable?
I have found team sites offer much value to our organization. As a consulting company, it allows multiple consultants to collaborate on a team project for a customer.
We use SharePoint for companywide document management.
Although workflow is limited in SharePoint, we have used it for many onboarding processes, PTO requests, etc.
How has it helped my organization?
SharePoint has streamlined many processes and provided additional organization for our company. It has become a central location for both documents and productivity.
What needs improvement?
I would love to see a more robust workflow. There are 3rd party products such as Nintex and K2 that can be used, however I would like to see it built-in.
For how long have I used the solution?
I’ve used SharePoint for 2 years.
What do I think about the stability of the solution?
Stability issues have been found with the database. From the infrastructure side, most people use dedicated databases for SharePoint so a simple reboot usually fixes the communication issues.
What do I think about the scalability of the solution?
SharePoint is extremely scalable but requires planning ahead of time. You must answer some questions about your environment to determine how many servers and what SharePoint function(s) they will serve to meet the demands of your organization.
How are customer service and technical support?
I have never used Microsoft technical support for SharePoint in particular, but Microsoft support is very good.
Which solution did I use previously and why did I switch?
We used to use simple file shares and emails.
How was the initial setup?
SharePoint can be very complex to setup initially (both infrastructure and back end design and implementation). The more scalable the environment, the more complex the setup will be. Generally speaking, a 3rd party consultant will be needed to implement the solution.
What's my experience with pricing, setup cost, and licensing?
There are two options with SharePoint. They have an on premises and a cloud solution.
Which other solutions did I evaluate?
We did not look at alternatives.
What other advice do I have?
Hire and communicate with a 3rd party consultant.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Deputy General Manager at a engineering company with 501-1,000 employees
Acts as a central repository for the corporate information systems. Complex administration.
What is most valuable?
The valuable features are:
- MS-Office integration
- Workflow and approval process
- Security
How has it helped my organization?
We use this solution as central repository for all the corporate information systems. It is a point of reference in our organization.
What needs improvement?
Administration is still very complex.
For how long have I used the solution?
We have been using this solution since 2005.
What do I think about the stability of the solution?
I did not encounter any issues with stability.
What do I think about the scalability of the solution?
I did not encounter any issues with scalability, although our installation is a small one and doesn't have that problem.
How are customer service and technical support?
The solution is a strategic product for Microsoft, and the technical support is very good.
Which solution did I use previously and why did I switch?
Prior to this solution, we used shared files provided by the operating system.
How was the initial setup?
The installation was very complex. Since our initial implementation, that process has been improved dramatically.
Which other solutions did I evaluate?
We considered open source products like Alfresco. We decided to purchase a commercially supported product.
What other advice do I have?
It is a complex product that should be implemented carefully. Take into account the organization’s details.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Services Manager at a educational organization with 501-1,000 employees
We use it for storing, collaborating and archiving documents with versioning and custom workflows.
What is most valuable?
I find that SharePoint when used for the right purpose, lends itself to be a fantastic collaboration and workflow service.
It is very easy to store documents, collaborate and archive documents with versioning and custom workflows.
How has it helped my organization?
SharePoint provides a simple way to store documents and we created lots of subsites to contain the courses and materials for our students.
We found that applying permissions were very easy, due to the integration with the Active Directory.
What needs improvement?
It was a shame to see the SharePoint Design being deprecated, as this was a great way to create very customizable workflows.
For how long have I used the solution?
I have used SharePoint since the 2003 release, back in the year 2007. We initially used it as a Virtually Learning Environment and a business platform for our college.
We found it simple enough to manage and were able to integrate it with third parties.
What do I think about the stability of the solution?
There were very few stability issues. The issues are usually related to problems with the related Microsoft stack such as Windows Server/ SQL/ IIS.
What do I think about the scalability of the solution?
When you set it up as a single server, you will quickly outgrow it. If deployed correctly SharePoint scales very well with the ability to provision multiple web front ends, dedicated reporting servers and SQL clusters. This all helps to remove a single point of failure.
How are customer service and technical support?
As this is a Microsoft product, it can be difficult to obtain direct support. That being said, there is a thriving partner community around this product.
Which solution did I use previously and why did I switch?
Before SharePoint, we used internally designed websites, WordPress and Drupal. We found that they did not provide the collaboration features and integration that we would have liked.
How was the initial setup?
As we were new to SharePoint, we found that the initial process was complex. So, we hired a partner to perform the installation. Over the years, this experience has improved drastically.
What's my experience with pricing, setup cost, and licensing?
As a an education institution, we had a very favourable pricing policy.
What other advice do I have?
Read and research this subject area thoroughly. Reach out to the large community and visit others that have adopted this solution.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Analyst at a tech company with 10,001+ employees
There are integrated workflows and it has the flexibility to store various document and lists.
What is most valuable?
It has a lot of flexibility to store various document and lists. There are integrated workflows and it helps to improve the end user's ability to be more efficient.
How has it helped my organization?
Automating the basic approval processes is an easy win. You are no longer required to do the work in emails, but instead using the email as a conduit, you can facilitate the work in the work flow.
The rock solid central document storage makes it very easy for all business departments to have a standard location for their documents.
What needs improvement?
The user interface should improve. It is still a bit clunky for the new user to navigate around.
For how long have I used the solution?
I have used this product for three years as an administrator and twelve years as an end user.
What do I think about the stability of the solution?
For the enterprise environment, I did not encounter any stability issues.
What do I think about the scalability of the solution?
There were no scalability issues as such. However, the 500 items limit in views can be limiting in some instances.
How are customer service and technical support?
I would rate the technical support a 7/10, i.e., by using the internal support teams with various level of knowledge.
Which solution did I use previously and why did I switch?
We were not using any other solution previously.
What other advice do I have?
For a medium to large scale business, it is excellent.
For a small business, there may be too much overhead costs and a steep learning curve for the solution to be adding any value.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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