The complete ServiceNow Strategic Portfolio Management suite is used for strategic alignment, allowing us to track projects, portfolios, costs, and vendors to make informed decisions based on project tasks. While I may not be able to specify exact strategic outcomes from the SPM, the overall cost can be reduced by eliminating scattered tools such as JIRA and Microsoft Project Planner, which were onboarded into a single platform for multiple processes in ServiceNow, especially with CSDM that offers services-based alignment.

The impact of ServiceNow Strategic Portfolio Management's analytics and reporting features on decision-making processes includes utilizing reports based on milestones during project implementations.

Some tasks can be delayed or not aligned with requirements, such as in agile-based projects where features such as Sprint Burndown Charts are monitored. Reports can be fetched from SPM showing if milestones have been achieved, allowing for course corrections based on metrics indicating whether they are on track.

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The alignment feature between projects from the idea phase until it is finalized is highly valuable. The ability to measure efforts in terms of money and resources is beneficial. Moreover, aligning the portfolio with overall strategy and goals is essential for success. Resource management is another critical component. These features are instrumental in managing business investments effectively.

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The new feature includes different lenses, like the organizational lens or project manager lens, allowing us to view data through various perspectives. Previously, the journey started with demand, project, and idea management. Now, strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise. What was once an operational tool focused on maintaining the project center has evolved into a strategic tool. The introduction of objectives and strategic goals is a game changer.

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The most valuable features include managing our portfolio, getting a grip on demand in the environment, and making informed decisions about which projects would provide the greatest return. There is a big push from DOD to make everything measurable and to get all projects into portfolio management. This improves visibility and helps organizations fight for their budgets. View full review »

The best feature is the effective reporting system for project portfolio and program management. It allows us to track tasks easily, create cost budgets for individual tasks, and is aligned with AI features. 

It's a comprehensive strategic project management tool, Agile tool, and business continuity tool. The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.

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The most valuable feature is the end-to-end processes, which enable us to manage strategies from start to finish. It covers idea management to implementation and beyond. Real-time analytics in ServiceNow SPM significantly support our operational decision-making processes.

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Anything that has to do with the application and technology portfolio is important because it reduces part of your tech depth, as that is one of the parameters enabling you to identify technical depth in your organization. It has a helpful capability. The PPM module is an excellent service.

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Currently, based on our scope, we are mainly using Customer Service Management (CSM) and the IT Service Management (ITSM) part.

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The product is quite convenient and user-friendly. It provides a lot of flexibility in portfolio and project management. Compared to SAP, ServiceNow is much more user-friendly and easier to handle. It is easier to implement new developments and customize them.

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If the customer has accurate information and the vendor implements it correctly, the customer should gain a clear overview of their organization's strategic direction and current performance. If they need to adjust resources or focus more on dynamic KPIs, using the appropriate tools will make this process more convenient. They can review the planned outcomes they aim to achieve in their projects or KPIs and compare them to the results.

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The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values. It provides a fairly good assessment in a bubble chart. 

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The most important feature for us is project portfolio management. That helps us manage and track the entire life cycle of a project or a program at an enterprise scale and across business portfolios. That has been the key differentiator which we use from the product. 

To look at the whole demand management perspective, now we are spread across the globe. We might have different demands coming in from the India region, from UK, APAC, US, et cetera. With this, we can figure out how to manage and forecast the whole business demand. That has been another major use case for us from a demand management perspective. 

The resource manager is useful. If we know the demand, we know the business, how do we tie that up with resource ramp-up, ramp-down? It is not just about a few FTEs. This also includes expanding to an ODC, looking at what we can track, and seeing our resource availability and allocation according to skills, geographies, and levels. The whole resource management has been very helpful in visualizing resources. 

There's lots of innovation within the product itself.

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The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.

We also chose this solution because we're building an environment of ServiceNow. We're looking at the financial side, so it's almost like we have a single pane of glass of how we're running the business in terms of IT. The more we use it, the more value we're getting out of it.

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We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it.

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I can have many details in one place. It offers good centralization.

There are different modules that are quite helpful. 

You don't need a lot of plugins.

It's pretty user-friendly and easy to figure out. 

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Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us.

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The solution has opened many doors for me. 

Technical support is good. 

It's a very complete solution. Aside from some complex analytics, the rest of the product is very simple and easy to use. 

There is some good documentation that you can go over. 

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We like the ease of making the dashboards, gathering information of a set of projects, programs and portfolios. Also, the status report feature, embedded with project schedule and financials, makes it an excellent tool for knowledge management during the project. The whole history of the project is there. 

The possibility to customize some of the approval flows between a demand, an idea, and a project is another thing that is valuable. We are able to customize it in-house.

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As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira. It seamlessly integrates with our ITSM. It pretty much has all the features you want to manage. You don't need separate products for your project, your resource, or your finance. It's an integrated solution where the same product will actually get us for all three.

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It provides flexibility. As long as you can imagine a solution and have a way to create it, the tool allows you to implement that flexibility effectively.

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The most valuable feature of ServiceNow Strategic Portfolio Management is incident management.

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The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.

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The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure.

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The performance is good.

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What I like about ServiceNow is how it operates as a complete platform. When I talk about a platform, what I mean is that you have end-to-end information about your whole company all in one place with ServiceNow. This also means that you need to have the layers in place, like the layers for service management, portfolio management, risk management, security, discovery service mapping as well as the iPhone layer and the software asset management layer. If you have all those assets in place, it's quite easy. Then you can do a lot of stuff inside the platform itself. The nice thing about ServiceNow is that it's also an older platform, where you can include and separate other information for more products. Plus the product brings something new to the market. ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready.

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The most important feature of ServiceNow IT Business Management is flexibility.

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The interface is extremely user-friendly.

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The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.

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The presentation feature was valuable to our company. And the ticket creation system is handy because it is customizable. 

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It's a good solution for portfolio management and to manage all the projects that you have with the client. It's easy to manage all the resources in projects as well as all the costs involved.

The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.

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The CMDB, and the database of assets that we are using are the most valuable. After that, we really enjoy the incident management, and change management features.

The solution offers a lot of opportunities for integrations. We can integrate with Slack,
Azure, all the API alternatives, etc. There's a lot of integration modules provided.

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The most valuable features are its easy development and that the interface is very friendly. ServiceNow is also more competitive in terms of research.

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The solution is scalable. It is good so far. It is adaptable.

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