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ServiceNow IT Operations Management Valuable Features

Sirisha Tadepalli - PeerSpot reviewer
Principal Consultant at a computer software company with 10,001+ employees

The solution has six different modules: Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Service Provisioning, and Cloud Insights.

They have a very good Health Solutions Suite.

Their Event Management is very good. So are Log Analytics and Event Management.

These three valuable features - Event Management, Log Analytics, and Operational Intelligence - all within their artificial intelligence solution, AIOps. It's very effective.

Log Analytics is very new. It is released in Quebec only. We are yet to implement it, however, in theory, it looks very efficient solution. Even Management we have implemented for around 20 plus customers and it is very effective. It's one of the best solutions in the market.

We also use Discovery and Service Mapping, which are both quite good.

With Cloud Discovery, we can discover cloud assets. It is very useful. 

The solution is quite scalable.

The solution has very good stability overall.

Technical support has been helpful.

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AS
CEO at a tech services company with 11-50 employees

The software asset management features — especially around discovery — are the tools I find to be the most valuable.  

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AS
Senior Consultant at a tech consulting company with 11-50 employees

The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features.

It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community.

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Buyer's Guide
Cloud Management
May 2022
Find out what your peers are saying about ServiceNow, VMware, Lumen Technologies and others in Cloud Management. Updated: May 2022.
597,415 professionals have used our research since 2012.
Kiren Kishore Pattatjil - PeerSpot reviewer
Assistant Project Manager at ProV International

The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration. 

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Buyer's Guide
Cloud Management
May 2022
Find out what your peers are saying about ServiceNow, VMware, Lumen Technologies and others in Cloud Management. Updated: May 2022.
597,415 professionals have used our research since 2012.