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ServiceNow IT Business Management Valuable Features

KD
Lead IT Transformation Architect at a computer software company with 5,001-10,000 employees

What I like about ServiceNow is how it operates as a complete platform. When I talk about a platform, what I mean is that you have end-to-end information about your whole company all in one place with ServiceNow. This also means that you need to have the layers in place, like the layers for service management, portfolio management, risk management, security, discovery service mapping as well as the iPhone layer and the software asset management layer. If you have all those assets in place, it's quite easy. Then you can do a lot of stuff inside the platform itself. The nice thing about ServiceNow is that it's also an older platform, where you can include and separate other information for more products. Plus the product brings something new to the market. ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready.

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Daniel Guimaraes - PeerSpot reviewer
PMO Area Manager at a mining and metals company with 10,001+ employees

We like the ease of making the dashboards, gathering information of a set of projects, programs and portfolios. Also, the status report feature, embedded with project schedule and financials, makes it an excellent tool for knowledge management during the project. The whole history of the project is there. 

The possibility to customize some of the approval flows between a demand, an idea, and a project is another thing that is valuable. We are able to customize it in-house.

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Manish Rajora - PeerSpot reviewer
Project Manager at IT Solutions India Pvt Ltd

The interface is extremely user-friendly.

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Buyer's Guide
Project Portfolio Management
May 2022
Find out what your peers are saying about ServiceNow, Broadcom, Software AG and others in Project Portfolio Management. Updated: May 2022.
597,415 professionals have used our research since 2012.
Kees Beets - PeerSpot reviewer
WW Supply Chain - Strategy and Development - Senior Manager at HP

The performance is good.

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GF
Managing Director at a consumer goods company with 11-50 employees

The most important feature of ServiceNow IT Business Management is flexibility.

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GS
Partner - PPM and GRC Executive at a computer software company with 51-200 employees

The most valuable features are its easy development and that the interface is very friendly. ServiceNow is also more competitive in terms of research.

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Buyer's Guide
Project Portfolio Management
May 2022
Find out what your peers are saying about ServiceNow, Broadcom, Software AG and others in Project Portfolio Management. Updated: May 2022.
597,415 professionals have used our research since 2012.