The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values. It provides a fairly good assessment in a bubble chart. 

The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.

We also chose this solution because we're building an environment of ServiceNow. We're looking at the financial side, so it's almost like we have a single pane of glass of how we're running the business in terms of IT. The more we use it, the more value we're getting out of it.

Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us.

Currently, based on our scope, we are mainly using Customer Service Management (CSM) and the IT Service Management (ITSM) part.

The most important feature for us is project portfolio management. That helps us manage and track the entire life cycle of a project or a program at an enterprise scale and across business portfolios. That has been the key differentiator which we use from the product. 

To look at the whole demand management perspective, now we are spread across the globe. We might have different demands coming in from the India region, from UK, APAC, US, et cetera. With this, we can figure out how to manage and forecast the whole business demand. That has been another major use case for us from a demand management perspective. 

The resource manager is useful. If we know the demand, we know the business, how do we tie that up with resource ramp-up, ramp-down? It is not just about a few FTEs. This also includes expanding to an ODC, looking at what we can track, and seeing our resource availability and allocation according to skills, geographies, and levels. The whole resource management has been very helpful in visualizing resources. 

There's lots of innovation within the product itself.

Anything that has to do with the application and technology portfolio is important because it reduces part of your tech depth, as that is one of the parameters enabling you to identify technical depth in your organization. It has a helpful capability. The PPM module is an excellent service.

The product is quite convenient and user-friendly. It provides a lot of flexibility in portfolio and project management. Compared to SAP, ServiceNow is much more user-friendly and easier to handle. It is easier to implement new developments and customize them.

I can have many details in one place. It offers good centralization.

There are different modules that are quite helpful. 

You don't need a lot of plugins.

It's pretty user-friendly and easy to figure out. 

We like the ease of making the dashboards, gathering information of a set of projects, programs and portfolios. Also, the status report feature, embedded with project schedule and financials, makes it an excellent tool for knowledge management during the project. The whole history of the project is there. 

The possibility to customize some of the approval flows between a demand, an idea, and a project is another thing that is valuable. We are able to customize it in-house.

The solution has opened many doors for me. 

Technical support is good. 

It's a very complete solution. Aside from some complex analytics, the rest of the product is very simple and easy to use. 

There is some good documentation that you can go over. 

As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira. It seamlessly integrates with our ITSM. It pretty much has all the features you want to manage. You don't need separate products for your project, your resource, or your finance. It's an integrated solution where the same product will actually get us for all three.

We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it.

The most valuable feature of ServiceNow Strategic Portfolio Management is incident management.

The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.

The performance is good.

What I like about ServiceNow is how it operates as a complete platform. When I talk about a platform, what I mean is that you have end-to-end information about your whole company all in one place with ServiceNow. This also means that you need to have the layers in place, like the layers for service management, portfolio management, risk management, security, discovery service mapping as well as the iPhone layer and the software asset management layer. If you have all those assets in place, it's quite easy. Then you can do a lot of stuff inside the platform itself. The nice thing about ServiceNow is that it's also an older platform, where you can include and separate other information for more products. Plus the product brings something new to the market. ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready.

It's a good solution for portfolio management and to manage all the projects that you have with the client. It's easy to manage all the resources in projects as well as all the costs involved.

The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.

The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure.

The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.

The CMDB, and the database of assets that we are using are the most valuable. After that, we really enjoy the incident management, and change management features.

The solution offers a lot of opportunities for integrations. We can integrate with Slack,
Azure, all the API alternatives, etc. There's a lot of integration modules provided.

The solution is scalable. It is good so far. It is adaptable.

The most important feature of ServiceNow IT Business Management is flexibility.

The interface is extremely user-friendly.

The most valuable features are its easy development and that the interface is very friendly. ServiceNow is also more competitive in terms of research.

The presentation feature was valuable to our company. And the ticket creation system is handy because it is customizable.