The main use cases of ServiceNow Strategic Portfolio Management are project management and resource management. For example, resource management includes tracking the billing rate of architects, product owners, tech leads, or developers, which will be part of resource management. By using the rate card, it associates with a project to determine overall project costing and generates status reports. There's a proper format where Microsoft PowerPoint is used for presentations, and ServiceNow can generate a similar status report.

Additionally, onboarding projects from other tools such as Microsoft Project Planner into ServiceNow is a use case, including exporting Excel files for use in Microsoft Project Planner.

The integration of ServiceNow Strategic Portfolio Management with other ServiceNow modules improves workflow efficiency by calculating overall project costs associated with vendor management. Each vendor is responsible for multiple projects, and costs can be derived from the project, asset, or contractual portfolio.

ServiceNow Strategic Portfolio Management integrates with the SLM, vendor management, and the contract management modules. When I open a vendor workspace, I can see associated costs, and in the CSDM implementation, services can be tagged against a project for better tracking. This process integration includes project portfolio management, CSDM, vendor management, and contract management.

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We have a lot of services and projects running, and our clients need to align these projects from the innovation phase. They start with an idea and align it with their strategy. Then, they orchestrate the teams performing these solutions or completing these projects so that they can finalize the projects and measure their performance.

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We define business strategic goals in the latest SPM. Last year, the new ITBM was changed to SPM, and we have updated to SPM accordingly. We align our demands towards the business strategies and goals. Additionally, we are integrating APM with SPM, linking our applications to understand the priority and business value of each application.

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I am working with the National Science Foundation, deploying service portfolio management. I am contemplating leveraging ideation to support demand. View full review »

I have integrated Splunk with ServiceNow as part of my work. I am a ServiceNow expert, although my knowledge of Splunk itself is limited.

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We primarily use ServiceNow Strategic Portfolio Management for demand management, resource management, and Agile Management. It's integrated with another solution where our portfolio data resides, but ServiceNow supports our information and processes enabling seamless connectivity to our portfolio. We've utilized certain aspects of the platform during this time, although not the entire range of features, focusing more on specific functionalities rather than a comprehensive implementation across all areas from idea management to HR.

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There were specific use cases. We focused on the technology portfolio, trying to understand how to reduce the impact of software end-of-life on various business services. We had to integrate the data structures associated with the technology portfolio with the CMDB to understand which applications or services would be potentially impacted if the particular hardware or software associated with them or supporting them wasn't upgraded or updated over the next few months or so, based on their technology life cycle. That's one use case that was prominent for one of our customers in the UK. We use it across programs to track and manage our requirements. The requirement management process is handled through the Requirement Application, and delivery is tracked via a separate classification.

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We use the solution for strategic management. We use the solution to plan the organization level to plan the overall picture or the KPI of the organization. Then, they decide on the management and the department's projects or department resources to align with their organization's directions.

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Our company uses the solution for map planning. For a particular year, we look at different needs, initiatives or programs, and associated projects. 

We also use the solution for tool management and determining how a resource such as a thermostat will be used across different projects. 

We have 2,000 to 3,000 users throughout our company. 

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Predominantly, we used to have something like Clarity in the past to maintain our project portfolio management, our demand management, and agility management. However, we were not too happy with the analytics and the dashboards in the past with the Clarity product, their PPM product. That is when we migrated to ServiceNow. The main use case predominantly concerns demand management, forecasting, and portfolio management. The whole ITBM right now is also known as Strategic Portfolio Management. It's the whole portfolio across the practice as an entire thing managed through that. It's our whole go-to platform for managing merger planning. It is an enterprise agile planning tool.

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We wanted to build not just in operations but a whole system, service portfolio, and strategic portfolio. We're using it to map the IT strategy and our capabilities. Our service portfolio could help us form a long-term perspective to see where our deficiencies are and continuously improve.

We only started to use it last year because I took an administrator's course to understand how it all works, and I started to iteratively build onto that. Now, we have a full strategic portfolio management of our current capabilities against our workforce, the business needs, and what we're servicing. We have metrics against that to see where we're failing or what we're good at.

We're using the latest version of the solution.

The solution is deployed on cloud.

There are 10 people using this solution. It's used occasionally, not daily. We have plans to increase usage. I set up the demand management side, and we're starting to have regular catchups and get the business to start registering the demand so we can do roadmap planning. It's going to be used a lot more in the next coming months.

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We use the solution for incident and knowledge-based management. 

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I'm a project manager, and I'm handling ServiceNow for different clients from overseas. There are many clients which are UK-based and configuring ServiceNow for their business needs.

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We are a services company, and we have implemented ServiceNow ITBM to track our 6,500 or so resources for productivity, project management for our existing customers, and streamlining the demand activities and lead-to-cash activities. It is being used for lead management to demand management, demand management to project management, project management to resource management, and resource management to endpoint management.

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We use it for portfolio, program and project management. 

It was implemented throughout the company and the governance processes of strategic projects are carried out in the system. Different levels of professionals use the system, both in agile, hybrid and waterfall approaches.

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We are using the product for project resource and finance management.

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We are in the early phases of integrating our IT service incidents with a knowledge base. Additionally, we plan to create a security portfolio and manage tickets related to security and privacy.

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We are using ServiceNow Strategic Portfolio Management for incident management project portfolio management.

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We are using ServiceNow Strategic Portfolio Management for Agile development. In the same system, you have Agile, traditional, and hybrid development methodologies.

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We use ServiceNow IT Business Management for production support.

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I'm mostly involved with service management projects.

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In our company we use this solution on a daily basis as an administration application for reporting, where you can assign incident tickets or trade tickets and the relevant department uses it for follow up on problems or changes that have occurred. I use it to create reports that show our teams where the issues are, what's going well and what can be improved. My colleagues use it from a workflow perspective. 

We have different organizations with a centralized help desk that will lock calls into groups of 20 or 30 people. We have a team that builds and customizes it and then we have all kinds of managers that pull out reports. Finally, we have numerous end users working on their own products. We also have external parties that provide services that use this application to work on incident problems and changes. 

We are a customer of ServiceNow. I'm in IT design and work as an execution reliability engineer at a financial institution in the Netherlands. 

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ServiceNow IT Business Management is used for enterprise service management.

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We are a solution provider and this is one of the products that we implement for our clients. They are using it for project management, control management, and change management. Our customers work in a variety of industries.

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We primarily used the solution for project management. At a previous company, I was working as a project manager for them, so I had used ServiceNow previously.

We have developed several mobile applications using end to IUSN technology.

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Our primary use case of this solution is for incident management.

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We primarily use the solution for project and portfolio management.

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The solution is used for demand management.

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