IT Central Station is now PeerSpot: Here's why

ServiceNow IT Business Management Primary Use Case

reviewer1331706 - PeerSpot reviewer
I&T Design & Execution Reliability Engineering Leader at a financial services firm with 10,001+ employees

In our company we use this solution on a daily basis as an administration application for reporting, where you can assign incident tickets or trade tickets and the relevant department uses it for follow up on problems or changes that have occurred. I use it to create reports that show our teams where the issues are, what's going well and what can be improved. My colleagues use it from a workflow perspective. 

We have different organizations with a centralized help desk that will lock calls into groups of 20 or 30 people. We have a team that builds and customizes it and then we have all kinds of managers that pull out reports. Finally, we have numerous end users working on their own products. We also have external parties that provide services that use this application to work on incident problems and changes. 

We are a customer of ServiceNow. I'm in IT design and work as an execution reliability engineer at a financial institution in the Netherlands. 

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KD
Lead IT Transformation Architect at a computer software company with 5,001-10,000 employees

I'm mostly involved with service management projects.

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Daniel Guimaraes - PeerSpot reviewer
PMO Area Manager at a mining and metals company with 10,001+ employees

We use it for portfolio, program and project management. 

It was implemented throughout the company and the governance processes of strategic projects are carried out in the system. Different levels of professionals use the system, both in agile, hybrid and waterfall approaches.

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Buyer's Guide
Project Portfolio Management
May 2022
Find out what your peers are saying about ServiceNow, Broadcom, Software AG and others in Project Portfolio Management. Updated: May 2022.
597,415 professionals have used our research since 2012.
Manish Rajora - PeerSpot reviewer
Project Manager at IT Solutions India Pvt Ltd

We are a solution provider and this is one of the products that we implement for our clients. They are using it for project management, control management, and change management. Our customers work in a variety of industries.

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Kees Beets - PeerSpot reviewer
WW Supply Chain - Strategy and Development - Senior Manager at HP

We use ServiceNow IT Business Management for production support.

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GF
Managing Director at a consumer goods company with 11-50 employees

ServiceNow IT Business Management is used for enterprise service management.

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Buyer's Guide
Project Portfolio Management
May 2022
Find out what your peers are saying about ServiceNow, Broadcom, Software AG and others in Project Portfolio Management. Updated: May 2022.
597,415 professionals have used our research since 2012.