Ruckus Wireless Reviews

I am a Ruckus reseller and this wireless product is one that we provide for our customers.

My customers are all in industrial environments, so I have worked with a lot of different controller-based models. I primarily handle warehouse management and manufacturing, so these are installed in big warehouses, the oil sector, solar-powered Wi-Fi, and other businesses.

Many of the wireless devices are by vendors like Honeywell and Zebra. They are handheld units and the network packet size is small.

The most valuable feature is the coverage, which is exceptional.

I feel that the vendor needs to have better control of who is selling the product online, especially when the reseller doesn't know anything about the product. It is frustrating when customers tell me that they have found it on Amazon for a cheaper price.

I would like to see newer on-premises controller-type models, similar to the 3000. 

We have been working with Ruckus Wireless for about nine years, since 2011. I have about 24 years of experience with wireless solutions in general.

I haven't had any issues with maintenance, long-term. They have never had any trouble holding up in the environment that they're in.

The scalability of Ruckus is excellent. I have some very, very large customers.

I have experience working with Cisco, Aruba, and other types of Wi-Fi that my customers have installed.

For somebody who knows what they're doing, the initial setup is very straightforward.

Sometimes, people take an easy approach to implementing the system, but it is not as efficient as it could be. Generally, I find that you can put it in the easy way or the right way, and you need to have a little more skill than just plugging it in to get it working efficiently.

My advice for anybody who is considering this solution is not to become obsessed with bandwidth or throughput. It is more important to look at coverage and roaming capabilities than simply the bandwidth. I find that when it comes to schools, people who are implementing wireless usually overdo it.

For me, this is the best wireless product on the market. Every customer where I have put it in to replace an existing system loves it.

I would rate this solution a ten out of ten.

I sell this solution to customers so that they can achieve their wired and wireless networking equipment and software tools to meet their needs. We are a networking company that focuses entirely on network solutions, such as switching, switch Layer 2, 3, Wi-Fi allowing access points, cloud and software products to mobile carriers, broadband service providers, and corporate enterprises. I sell to the hospitality industry. 

The BeamFlex Adaptive Antenna Technology feature allows the client user to have a more reliable throughput and connectivity for their daily access point usage. This provides clients with a good continuous signal. There are no throughput issues with their WiFi connectivity. Their WiFi is quite stable now. If a client wants to connect to the internet or set up a LAN over the wireless network, everything runs well for them.

The most valuable feature is the signature feature from Ruckus; the feature is called the BeamFlex. BeamFlex adaptive antenna technology takes a more adaptable approach allowing the access point to continually sense and optimize for its environment. The signals can be sent in a particular predetermined direction as desired. The technology allows for electrically manipulated antenna properties creating optimal antenna patterns for each device with which they communicated: the signal is focused, where the user is positioning. 

The biggest adjustment improvement will come from a price adjustment because the price is quite high; it feels like premium pricing. I suggest shaving off 10 percent to 20 percent. That would help grow users and increase the number of clients.

I'd also like to see some sort of product costing and billing ability. Because not all of the users have their own producer version. We can take care of this on our end. Once we are able to bill clients for this service I think deployment will potentially go smoother.

The solution is very stable. I've been quite impressed because the product is really, really good on the CLT among other things. The tool responds very well during deployment and it's adaptability is excellent when it's being used.

I'm quite impressed with the scalability. The solution can be deployed from a single SMB protocol dialect to a large number of users. The functionality is especially impressive when you have thousands of end users that you need to deploy to and the tool can support that level of functionality. It really doesn't matter the size of the enterprise from small, to medium, and large organizations the tool is equipped to handle them all.

Just as an example of the scalability of this product Google here in Indonesia used this solution to provide WiFi in remote locations. Last year the Asian Games were held here and several stadiums used this tool as their access point. 

Technical support is also great. They have a portal and you can ask for open tickets. They offer a lot of options there and they also have a service provider here in Indonesia so you can meet the Principal. You are able to ask them directly or you can even direct them to your user. The support is quite good.

Our clients used several brands prior to making the change such as Cisco, HP network, and Dell EMC network as well. They changed to Ruckus because they didn't feel satisfied with the product they were currently using. The majority of the problems stemmed from access point issues; the access point offer through these brands wasn't adaptable and compatible with their needs.

The initial setup was quite straightforward. There is an initial need to arrange a lot of the setup on the user side such as setting up the controller and setting up the access point, but all in all, things are straightforward. 

Deployment depends largely on project size. If you are talking about a small office, using ten to twenty access points could take between one to two weeks. We provide the initial setup, then we set up the controller and all the access points. When the unit is in place that's it for us on the client end. The only thing left is to set up the back end; the controller to connect to the user's network.

The work is managed by engineers and technicians.

I've used serval integrators for deploying the solution. I used one of the best integrators here in the nation called GIF. They are the biggest integrator solution partner for hospitality in South East Asia. I can recommend them.

The pricing is quite expensive. If you were to compare the solution, license, and pricing with another brand, I think Ruckus still have the most competitive pricing cost per feature rate among them all. For instance, drawing comparisons with similar products offered through HP or Dell EMC, Ruckus' price reasonable.

The licensing is great; it's more flexible than the other brands as well. For example, we can buy the license for upgrading the controller on an as needed basis. The other brands don't offer this option.

Before settling on Ruckus we evaluated every big tender. One of our main competitors is the HP network, as well as Cisco. 

The setup is straightforward. Our company goes to the client's location. We set up the POC for the client. Then we pass the throughput so that our access point can communicate with the provider and in with the POC, we can tell the access point through Ruckus is preferential.

I recommend finding a good system integration partner to assist with the job. If you don't, the strategy for deployment becomes confusing and the result can be disappointing.

I rate this product a strong 9 out of 10! The product is excellent, the support is very good, the hardware is good, and the software powering the hardware is also very good.

We are a Ruckus Big Dog reseller. We sell and install into small retail shops that want to market their free public WiFi hotspot, manufacturing environments where new obstacles are constantly introduced, offices that need LAN-like WiFi, hotels, and event centers that need high capacity installations with 200-500 people per AP.

It requires very little maintenance (unlike competitive products we have sold) and provides a consistently great WiFi environment.

BeamFlex works great in changing environments by bouncing WiFi signals around obstacles.

They need more products in the lower-end range for smaller clients.

Very stable. We have this in very dense environments (like stadiums and manufacturing floors). The only issue we had is that Apple devices hate band-steering so you should setup separate 2.4Ghz and 5Ghz SSIDs.

No issues with scalability. The product scales very well and eliminates co-channel interference. Very easy to add licenses to the controller to scale larger or add redundant controllers.

Technical support is about a seven out of 10.  Not bad, but not wow. Better than most. We don’t need support often.

• Cisco enterprise - expensive and complicated, more APs needed to cover an area.
• HPE Colubris - unreliable.

Pretty straightforward, if you know what you’re doing with wireless. The only thing that is tricky is understanding that the controller does not get installed on a trunk port (different than most other solutions).

Pricing is very competitive for an enterprise solution. 

Licensing: Always carry the support contract on the controller (not needed on APs).

Just about everything out there. It was between Ruckus and Aerohive, but ultimately, Ruckus BeamFlex performed better with our testing (fewer APs needed, worked around obstacles in changing warehouse environments, supported high density).

It's a very good product, excellent technology that requires fewer access points than competitors, it's easy to manage, and cost competitive (compared with other enterprise WiFi solutions).

Try it by using the virtual controller or the unleashed product (controller equivalent on an AP).

We are an integrator; our function is to sell Ruckus solutions to our clients and to implement the solution for them. It's a good solution for wireless WiFi connectivity.

Our clients are in the hospitality industry and it's been very good at meeting their needs. The WiFi connections are good.

In general, all implementations are standard and pretty straightforward. These implementations typically cover the connection to the corporate network integrated with Microsoft's Active Directory and other services that bring network access to the clients so that it's easy to get onto the internet.

The stability has been good.

We find the solution to be scalable. 

Technical support is responsive and knowledgeable. 

The solution could include more security features. For example, with other solutions, there is a security feature added to connect to the internet. In the case of Ruckus, they don't have any security solution to connect to the internet. Clients want more security, which is why it's important Ruckus begins to think of ways to offer more robust connection options that will help customers feel safer.

Just two weeks ago I implemented a Ruckus Wireless solution for our client. I deal with it regularly. In general, I have about three years of experience with the solution.

The stability is great. It's reliable and the performance is good. There are no bugs or glitches. It doesn't crash or freeze. 

The solution has scaled well. A customer shouldn't have any issues expanding the product.

Technical support has been very good. In any situation where I have had to reach out, they have been quick to respond and my issues were resolved in a timely manner. We are quite satisfied with their level of attention and knowledge. 

The initial implementations have been standard and straightforward. It's not overly complex or difficult.

As integrators, we are able to assist our clients in the initial setup process. 

We are integrator of Ruckus. We offer Ruckus solutions to our clients.

I'm not sure of the exact version number I last installed, however, it was the latest solution that covers smartphones. It had the wireless controller of Ruckus and different equipment covering WiFi 5 and WiFi 6.

I would recommend this solution to others. 

I'd give it a rating of nine out of ten. We've been very pleased with it overall.

It's a wireless LAN solution. We are a college. We've got staff, students, guests, and admin staff. We use it to provide wireless internet connectivity for the third category of users usually separated by SA5U. We're using it for bringing on devices as a means by which our students can onboard their devices.

The setup is very straightforward. The configuration process is quite simple as well.

The stability is excellent.

We haven't had any issues with scaling.

It's easy enough to set up by yourself, and if you need help, they are ready to assist.

Their technical support is very responsive.

I cannot say that I have had any issues so far. I cannot recall missing any major features.

The pricing is okay, however, it could be a bit lower.

I've been using the solution for about six years now. It's been a while. I have quite a bit of experience.

The stability has been very good. It's so stable that we have never had problems for the past six years - and it's been running continuously with no issues. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The solution scales well. If a company needs to scale it, it can do so.

In fact, currently, we're actually in the process of increasing the number of access forms.

We have about 1300 users on the solution currently.

We've dealt with technical support in the past and found them to be very helpful and very responsive. You can reach them easily via chat or email. We are satisfied with their level of support.

The initial setup is very easy and it's quite a straightforward process. It's not overly complex or difficult. If you run into any issues, in any case, their support is right there to help.

The installation process doesn't take too long. It's only about a couple of hours or so if you are doing a setup from scratch.

We have two admins and four engineers that can assist with any deployment or maintenance. 

The pricing could always be a bit lower.

You do need to pay for an annual support license.

We were using that B3000, we are moving to BXV now.

We've been quite happy with the solution and are even expanding it out right now. I'd rate it at an eight out of ten overall.

I would highly recommend the product to other users or organizations.

We belong to the hotel industry. In the hotel itself, we have deployed WIFI fully throughout the establishment. So far, it is working perfectly.

The solution offers a lot of great features to its users.

The multiple FSIVs is great. 

The meshing is very effective.

The solution has a very high bandwidth.

We've found the initial setup to be straightforward.

The solution is very user friendly.

It offers good customization capabilities.

We have found the dashboards to be quite good.

Occasionally, we have found some controllers malfunctioning. However, that is rare, and largely the solution works perfectly.

They should work to make their licensing more affordable.

I've been using the solution for five to six years at this point. It's been a while for sure.

The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. I've found it to be extremely reliable.

The solution scales quite easily when you need it to. We use and mix and match the old and new versions as we change rapidly. We have our older equipment that hits its end of life, and we deploy new ones to cover the old. We are able to do this pretty seamlessly, and, if we need to, we can just continuously add on based on our requirements.

Everyone who works in our organization uses the solution.

We've been in touch with technical support multiple times. When we create a ticket, they are quite responsive. We're satisfied with their level of service.

The initial setup is not complex. It's pretty straightforward. A company shouldn't have any issues with the implementation.

We deployed almost 420 pieces and in total it only took us about a month and a half.

The licensing is paid on a yearly basis. We are working with three yearly licenses.

The pricing is okay, however, it could be more affordable.

We have looked at Aruba and Cisco as well as ExtremeWireless and compared them all to Ruckus.

We are a large partner.

We don't use the latest version of the solution every single time. Often we mix and match versions.

I would recommend the solution to other organizations. We've been largely very happy with the product overall.

I would rate the solution at an eight out of ten.

We primarily use the solution for internal use for deployments.

I don't have specific metrics that could describe who this solution has improved how the company operates. It just offers better connections for the users.

The product does a very good job of covering specific areas using less equipment than other providers. 

The solution offers better coverage. It offers a better footprint in order to connect with the user.

The possibility to deploy the solution and the configuration of all the equipment through the console makes everything very easy.

The product has good technical support and offers excellent documentation.

In both cases in terms of the latest deployments we initiated, we implemented a new version, which means that in both cases the client deployed a new Wi-Fi infrastructure. As we deployed the solution, it meant that the users had to connect to the network via a patch cord.

The solution needs to have some sort of security offering, like a firewall, for example. Fortinet offers access to security via Wi-Fi controls and a management console. Ruckus does not do this.

I've been using the solution for 20 years. It's been a good two decades of usage. In just the last six months, we've implemented it for two clients.

The stability of the solution is excellent. There aren't issues with glitches. It doesn't crash or freeze. There aren't bugs. It's completely reliable.

The scalability is very, very good. We have no issues expanding as we need to. It's excellent.

We typically work with medium-sized Argentinian companies. In one of the implementations we handled in the past year, the client already wants to increase the coverage of the Wi-Fi network for the next year.

In general, we get good technical support from Ruckus. It's excellent service. In all the cases where we have reported some problems, we receive the answer about how to resolve the problem very quickly. They are extremely responsive and very knowledgeable. We've very happy with their services.

The initial implementation was easy. We had already deployed Ruckus for the client previously, and we were just doing another new deployment. It was very straightforward.

The deployment took about a month due to the fact that we needed the client to deploy the cable network. They had to finish the network before we could really finish our portion of the implementation. In another deployment, for a different client, it only took us two weeks.

The solution is less expensive than, for example, Fortinet, and requires less equipment.

In the first implementation, we did recently, the client decided to implement the Ruckus without any comparison with other solutions.

In the second implementation, we had an evaluation done and we looked at Fortinet. The client decided to implement Ruckus over Fortinet. The decision was mainly based on the different pricing between the two options and the need for access points with Ruckus. With Ruckus, we needed fewer appliances in order to bring the same coverage that Fortinet offered, for example.

We're a partner with Ruckus.

In both of the most recent deployments, we have used the Access Point R320.

Ruckus as a brand is pretty new to the Argentinian market, and therefore, we need to introduce our clients to their offering. We really need to show off the benefits of going with Ruckus over, for example, Fortinet, which is more well known.

Overall, I would rate the solution at a nine out of ten.

We use Ruckus Wireless for wireless network connectivity in a hotel.

I have been using Ruckus Wireless for approximately five months.

Ruckus Wireless is a reliable solution.

The scalability of Ruckus Wireless is good.

There are approximately 500 users using the solution.

I have not contacted the technical support from Ruckus Wireless.

The initial setup is straightforward, it did not take very long to do. All you need to do is plug it in.

The price of Ruckus Wireless could be better. I have heard it is more expensive than other solutions.

I rate Ruckus Wireless a nine out of ten.