Try our new research platform with insights from 80,000+ expert users
Technical manager at Djamboree
Real User
Top 5Leaderboard
Informative controller with ease of setup and good stability
Pros and Cons
  • "I like the controller more informative and easier to set up."
  • "The solution is a bit expensive."

What is our primary use case?

I mostly use this solution for Office Wi-Fi, but also for hotspots.

What is most valuable?

I like the controller more informative and easier to set up. They're a bit expensive, but the device performance is amazing.

What needs improvement?

There is room for improvement in the pricing. It could be improved. 

For how long have I used the solution?

I have been using this solution for five years. I've used versions from the R7363 up to the R730 of the R510, R610, and R600 series, up to the RCV.

Buyer's Guide
Ruckus Wireless
June 2025
Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
859,533 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is a very stable solution.

What do I think about the scalability of the solution?

It's scalable with a very good range. On the deployment, I have a hotspot with about maybe 2,0000 users every day. I also used it in some enterprises and homes as standard stand alone units. 

How was the initial setup?

The setup is a little bit complex, but it's slightly easier than UniFi's original setup. When growing the network, it's easier. Working with individual units is easy because I can get more information from them.

The deployment is really, and took just a couple of hours.

What about the implementation team?

The deployment was done in-house.

Basically, set up the controller. Once the controller is set up, every unit connected to the system shows up in the system, and it's just adopted. A little bit of fine-tuning, and it's good to go.

Maintenance is really easy. I just have three technicians, on a permanent basis. But for tasks like cabling, I run all those myself. I use temporary staff when needed.

What was our ROI?

It is worth the money we are paying for this solution.

What's my experience with pricing, setup cost, and licensing?

The pricing is expensive. We pay yearly license. There are no additional costs to the standard license. 

What other advice do I have?

In my experience, I rate Ruckus almost a ten out of ten. It's really the best solution I've worked with.

I would suggest to go for it. It is a really good product.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
General Manager at InfoMed Technologies PLC
Reseller
Top 20
User-friendly, good signal strength, and easy to set up
Pros and Cons
  • "Stability has been very good. It is reliable."
  • "If the system could directly download and update, that would be much easier. It could be more automated."

What is our primary use case?

The solution is used for wireless connectivity. It's excellent for internet access. 

How has it helped my organization?

It works well in company or hotel environments to provide WiFi.

What is most valuable?

Clients have had an excellent experience overall. 

The management is very good.

It provides a very good signal strength.

Stability has been very good. It is reliable. 

It has been issue-free overall. The technology is very good. 

Wherever we have deployed it, we have found it satisfactory.

The interface is user-friendly.

The solution scales well.

Technical support is excellent. 

We've never had issues with importing or exporting data. 

What needs improvement?

The technology itself is good. They are always improving their technology and cloud environment. They are mostly ahead of the competition. As long as they keep updating, we will be happy.

There are no new features needed.

You do need to pay extra for support after one year.

There's only a small amount of backup available. However, we do not need any more storage for backups. 

When firmware updates, you have to download and update. If the system could directly download and update, that would be much easier. It could be more automated. To update firmware, a partner account is required, and there are very few of us in the market in our region who can help the customer. Without the upgrade, there may not be recognition of access points. If you are behind a few versions, you need to download each old version until you get to the latest. 

For how long have I used the solution?

I've used the solution for many years. I've likely used it for more than ten years. 

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. There are no latency or performance issues. 

I'd rate the stability ten out of ten. 

What do I think about the scalability of the solution?

I'd rate the scalability ten out of ten. We are using the solution at full capacity. At different sites, there are different numbers of users. This is sued at hotels or companies. One access point can support up to 300 users. You just add a device if you need more users. We haven't had issues with latency or network congestion. 

Our clients are small and medium-sized businesses.

How are customer service and support?

Technical support is good. You can buy extra support. Initially, when you buy it, you have support, and after one year, it will expire. You may not need to buy more support as you can get information online if you need to troubleshoot. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've also worked with Cisco solutions. Cisco is more expensive, and there is less performance. Ruckus offers better quality. 

How was the initial setup?

The initial setup is very easy. I'd rate the ease of setup ten out of ten. The setup process is the best.

It was quick to deploy. The deployment process itself was very short. We imported the IP and licenses. Then we just did the cabling, connected, and configured everything. 

What about the implementation team?

We can help our customers implement the solution. 

What's my experience with pricing, setup cost, and licensing?

The pricing is moderate. It's not as cheap as a few other options; however, compared to the performance you get, it's excellent. I'd rate the value of pricing ten out of ten. In terms of if it is high or low, I'd rate it five out of ten as it's moderate. It's better than Cisco in terms of pricing. Cisco gives you less performance and integration and costs more. 

The license is perpetual. You may need to pay for extra support after a year. However, you do not have to renew the general license. You pay for everything at once in the beginning. 

What other advice do I have?

We are partners. We handle installations for customers. 

I am working with various versions of the solution at this time. 

I'd advise others to use Ruckus. It is a great product. I would rate it ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Ruckus Wireless
June 2025
Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
859,533 professionals have used our research since 2012.
Owner at SmartBiz Incubated LLP
Real User
Top 20
High performance, efficient, and signal reliable
Pros and Cons
  • "The most valuable feature of Ruckus Wireless is its exceptional performance and reliability. The signal is highly reliable. We have not received a single complaint in the past year, which is a marked improvement from our prior equipment."
  • "The solution is sensitive with reference to power fluctuations. This sensitivity should be improved. Additionally, the solution should have more security features integrated."

What is our primary use case?

I am using Ruckus Wireless for networking. Our company provides an e-commerce platform, which includes a workspace. We have a franchise in Pakistan that enables e-commerce. Currently, we have 70 access points on one floor and 40 on another floor, and we do not anticipate any issues with the network.

We are using the standard model.

How has it helped my organization?

We have three networks and a network distribution panel. Ruckus Wireless has benefited us by overseeing our access points, and seamlessly transferring connectivity between the backup systems and the main access points. This management system operates effectively, allowing us to consistently upload and download with a workload of 30/40 Mbps. Our security solutions also require a 30 Mbps connection.

What is most valuable?

The most valuable feature of Ruckus Wireless is its exceptional performance and reliability. The signal is highly reliable. We have not received a single complaint in the past year, which is a marked improvement from our prior equipment. 

What needs improvement?

The solution is sensitive with reference to power fluctuations. This sensitivity should be improved. Additionally, the solution should have more security features integrated.

For how long have I used the solution?

I have been using Ruckus Wireless for approximately one year.

What do I think about the stability of the solution?

Ruckus Wireless is a reliable and stable solution.

What do I think about the scalability of the solution?

We have a total of 95 users spread across two floors and the Ruckus Wireless system has been managing everything smoothly and efficiently.

The solution is scalable. If you want to expand the network, you only need to add access points.

How are customer service and support?

I have not used the support from Ruckus Wireless.

Which solution did I use previously and why did I switch?

After conducting a comprehensive market analysis, our team arrived at the conclusion that Ruckus Wireless was the optimal solution for our commercial needs. The level of consistency demonstrated by Ruckus Wireless was unparalleled and thus, we made the decision to transition from our old solution to their offering.

How was the initial setup?

The initial setup of Ruckus Wireless was simple. The deployment didn't take long. Each one took us a day to complete.

When deploying the solution, there were several steps involved. Initially, we faced some delays due to the requirement of certain civil works, such as the installation of network cables, switches, and related equipment. This process took us a longer, approximately a week to complete, but with the help of a highly skilled and professional team of engineers, we were able to manage it effectively. In total, the entire deployment process took approximately two weeks to complete and wasn't too challenging to manage, considering the expertise of our team members.

I rate the initial setup of Ruckus Wireless an eight out of ten.

What about the implementation team?

We have third-party engineers help us with the implementation of the solution. We used one network manager and two assistants from our team. A total of five people were involved in the process.

What was our ROI?

As a highly qualified individual, the investment in Ruckus Wireless is not only beneficial but also well-justified in terms of its cost. By utilizing this investment, I have been able to significantly reduce my expenses as I no longer need to repeatedly call on an engineer for support. This has been a cost-saving measure for me and I am extremely satisfied with the outcome.

What's my experience with pricing, setup cost, and licensing?

The price of Ruckus Wireless is more expensive than other options.

I rate the price of Ruckus Wireless a six out of ten.

Which other solutions did I evaluate?

We evaluated other options before choosing Ruckus Wireless.

What other advice do I have?

The maintenance of the solution is simple.

My advice to others is the solution is consistent, efficient, and easy to install.

I rate Ruckus Wireless an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Kota Yashwanth - PeerSpot reviewer
Technical support engineer at VNextGen
Reseller
Easily connects customers with access points, but the product licensing could be better
Pros and Cons
  • "The initial setup is straightforward."
  • "The product licensing could be improved."

What is our primary use case?

Our primary use case for the solution is connecting customers easily with access points, which we deploy on-premises.

What is most valuable?

We are using cloud and Lyft, and it's on directly. We work with Flexi meters.

What needs improvement?

The product licensing could be improved. We are currently facing some challenges with licensing for one of the customers for RUCKUS Cloud. We have been implementing RUCKUS Wireless for three years. However, two days ago, we activated licenses for 61 devices and 15 automatically, but it is not synced to the RUCKUS Cloud. Hence, we activated it in the cloud and the support portal, but we are not accepted in the RUCKUS Cloud. Additionally, Wireless LAN can be included in a future release.

For how long have I used the solution?

We have been using the solution for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable, and we have approximately 50 users utilizing the solution. I rate it an eight out of ten.

How are customer service and support?

I rate customer service and support a five out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used Aruba, but we chose this solution because of its performance and configuration.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

I rate the solution a six out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Assistant IT Manager at Fraser
Real User
Has reasonable price, lifetime warranty, and good signal strength
Pros and Cons
  • "The controller is most valuable. Through Ruckus ZoneDirector, we can easily manage the websites and the web."
  • "They can improve the cloud portion. Other vendors have a cloud controller, and they can provide the same so that we can see everything."

What is most valuable?

The controller is most valuable. Through Ruckus ZoneDirector, we can easily manage the websites and the web.

We are using the R610 or R510 model, and it is good in terms of signals.

What needs improvement?

They can improve the cloud portion. Other vendors have a cloud controller, and they can provide the same so that we can see everything.

For how long have I used the solution?

I have been using this solution for eight years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We have more than 100 users.

How are customer service and support?

They provide quite good support, and for the product, they have a lifetime warranty.

How was the initial setup?

It is very easy. The setup or configuration of a new access point takes only 10 minutes.

What's my experience with pricing, setup cost, and licensing?

Its price is reasonable for me.

What other advice do I have?

It is a good product, and it is very competitive in terms of price.

I would rate it a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MashukThakur - PeerSpot reviewer
Senior Wireless Engineer at FASTtelco
Reseller
Top 5
Reliable and easy to deploy
Pros and Cons
  • "In my experience, Ruckus devices are much more reliable than other vendors when it comes to consistency, coverage, and client density. Ruckus is very simple to configure and troubleshoot."
  • "It is very difficult to convince the customer to choose Ruckus because of the price."

What is our primary use case?

It is generally deployed in hotels and sometimes for VIP customers.

What is most valuable?

In my experience, Ruckus devices are much more reliable than other vendors when it comes to consistency, coverage, and client density. Ruckus is very simple to configure and troubleshoot.

For how long have I used the solution?

I've been using Ruckus Wireless for almost six years.

What do I think about the stability of the solution?

The stability of Ruckus Wireless is better than other solutions. I never hear complaints about coverage, connectivity, or speed. I've worked in the wireless field for almost 17 years, and I've only received one call about Ruckus. During the same time, I've received four calls about other solutions from other vendors.

What do I think about the scalability of the solution?

I've deployed in JW Marriott Hotel with almost 900 access points. And I deployed it in one house with just 20 access points. So working with both big and small projects, I've had good customer feedback. Since I'm not receiving any complaints, I feel like it is working fine on any scale.

How are customer service and technical support?

In one of the hotels, it stopped broadcasting SSIDs, so I opened a ticket with Ruckus support. They upgraded the software of the controller and performed some configuration modifications, then it worked fine. I only faced that one issue, but this was their own issue. It was delayed too for the RNA. 

How was the initial setup?

For Ruckus Wireless, the setup is simple. The time for deployment has been increased somewhat. And deployment also depends on the quantity, but the solution is very easy to implement overall. Physically installation and configuration are simple. The access point is also much lighter than other solutions. 

Which other solutions did I evaluate?

We sell both Ruckus and Aruba. Aruba is more complicated to use and less reliable than Ruckus, but it's also much less expensive. When we're quoting prices, we'll send the customer two quotations, one for Ruckus and one for Aruba. So for example, if a project costs $2,000 with Aruba, the same project will cost around $3,200 or $3,500 with Ruckus. It is very difficult to convince the customer to choose Ruckus because of the price. 

What other advice do I have?

I would rate Ruckus nine out 10. I'd also point out that Ruckus Wireless is high speed. And with Ruckus, you can use standalone or cloud-based. Standalone is much better. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Systems Engineer at JUHSD
Real User
Reliable with good performance, good backend, and good ability to provision the devices
Pros and Cons
  • "The APs themselves have been pretty solid. We haven't had too many of them go bad or anything like that. The wireless performance seems pretty good. The ability to provision the devices is pretty good, and the back end is also pretty good."
  • "Their support has been lacking a little bit and needs to be improved. I have had a ticket open for a month, and it is really hard to get a resolution out of them. They haven't really come out with anything that is much of an improvement in a long time. It has mostly just been fixes and things like that. We used to have a ZoneDirector or a physical controller for the wireless network, and that was kind of end of life. It was very old, and at the time, we were expanding the wireless network, and we didn't want to rely on one piece of hardware that was pretty old. So, we went to SmartZone Cluster, which has two VMs in a cluster. Unfortunately, we lost the feature ability for guest networks and other things that we were using before, and Ruckus just kind of told us that they weren't supporting that feature in the newer product, which is not really great. I was told initially that SmartZone was an upgrade to ZoneDirector. It is the logical thing to think that it is going to have all the same features, but it didn't. The issue that we have right now is onboarding BYOD devices. It is not really great for us, and we're looking for a new product to make that easier. We did have Cloudpath, which was a product that Ruckus purchased from another company that was an onboarding solution, but it just didn't really work very well for us. So, we discontinued using it, and it actually created more confusion for people. They should make BYOD or guest network portals a lot easier and better. In some areas, we have been having issues because there are just so many WAPs that are so close that we had to manually turn down the radio of power because the automatic feature of the AP wasn't really doing it right. It should also have a little bit better RF analysis capability to be able to see on the controller side. The front end for our staff, students, and guests has also not been quite as good as we had hoped."

What is our primary use case?

We started rolling out Ruckus access points about eight years ago, but it was a very small deployment. We only had about 15 or 20 devices, and later on, we did a bond measure upgrade to basically go and expand that to having one per classroom and a few in the common areas such as cafeteria, gyms, and stuff like that. The idea was that we were going to put on-premises one-to-one, which is like putting a Chrome cart of 35 devices in each classroom. We wanted to be able to have the ability to have high-density wireless in the school district and up to possibly 80 devices per room because we were thinking of BYOD and devices that we already have. Generally, it was to be used for just normal day-to-day access to the network and internet.

We now have about 350 WAPs. Half of them have been installed over three years, and the other half are probably installed just under three years. We did a switch refresh in 2015, and we went with Brocade to replace our aging Cisco equipment, which was probably 20 years old. So, that's what we have right now. 

We are basically using the latest version of SmartZone. We are up to date on that. Unfortunately, about 98 of our wireless access points are now considered end-of-service. They don't support the newer boot code, so we had to create a separate zone. They are on a kind of legacy firmware that is probably about five or six versions back. Our other zone has the latest AP firmware. They basically have separate firmware. They are basically doing a firmware for the controller and then a firmware for the APs. You could even elect to have different firmwares per AP.

What is most valuable?

The APs themselves have been pretty solid. We haven't had too many of them go bad or anything like that. The wireless performance seems pretty good.

The ability to provision the devices is pretty good, and the back end is also pretty good.

What needs improvement?

Their support has been lacking a little bit and needs to be improved. I have had a ticket open for a month, and it is really hard to get a resolution out of them.

They haven't really come out with anything that is much of an improvement in a long time. It has mostly just been fixes and things like that. We used to have a ZoneDirector or a physical controller for the wireless network, and that was kind of end of life. It was very old, and at the time, we were expanding the wireless network, and we didn't want to rely on one piece of hardware that was pretty old. So, we went to SmartZone Cluster, which has two VMs in a cluster. Unfortunately, we lost the feature ability for guest networks and other things that we were using before, and Ruckus just kind of told us that they weren't supporting that feature in the newer product, which is not really great. I was told initially that SmartZone was an upgrade to ZoneDirector. It is the logical thing to think that it is going to have all the same features, but it didn't. 

The issue that we have right now is onboarding BYOD devices. It is not really great for us, and we're looking for a new product to make that easier. We did have Cloudpath, which was a product that Ruckus purchased from another company that was an onboarding solution, but it just didn't really work very well for us. So, we discontinued using it, and it actually created more confusion for people. They should make BYOD or guest network portals a lot easier and better.

In some areas, we have been having issues because there are just so many WAPs that are so close that we had to manually turn down the radio of power because the automatic feature of the AP wasn't really doing it right. It should also have a little bit better RF analysis capability to be able to see on the controller side. The front end for our staff, students, and guests has also not been quite as good as we had hoped.

For how long have I used the solution?

I have been using this solution for about eight years.

What do I think about the stability of the solution?

It has been pretty reliable. I have not had any issues recently. A couple of times, we had some issues while upgrading the path to the latest version of the controller software, for which it took a long time to get a resolution, but otherwise, the system works pretty well.

What do I think about the scalability of the solution?

It is scalable. It seemed pretty easy to scale. We went from having 25 to 350 devices, and it wasn't too difficult. The hardest part is just getting them in the physical location.

In terms of the number of users, it could potentially be up to 4,000 people. When we had full normal school going on, we were seeing somewhere around 1,900 clients a day on average.

How are customer service and technical support?

One of the deficiencies that they have right now is their support. A lot of times I've opened a ticket with them, and I have this back and forth communication going on. I have had a ticket open for a month, and it is really hard to get a resolution out of them. I would rate them a five out of ten.

Before they had the mergers, their support used to be really good. They have been really good in the beginning, but the company suffered a little bit from being bought out a couple of times. Brocade bought Ruckus, and then ERIS bought them. They then got bought by Broadcom, who sold off half of Brocade's business and then spun the campus switch over to Ruckus Networks. After that, they got bought by CommScope. So, the support has been lacking a little bit.

Which solution did I use previously and why did I switch?

In terms of an enterprise solution, this is the only solution that we have been using. Before that, we had some kind of APs that weren't really controller-based.

How was the initial setup?

It was pretty straightforward. Once we had it kind of configured and dialed out, it was pretty easy. Obviously, different buildings, devices, and things can be complex. There is no blanket setting that works for all places. 

On campuses where we have buildings more spread out, it works better. When we have one site that is basically a whole giant building, the WiFi is a little too dense there, and we had to manually change some settings for that.

As far as adding an AP is concerned, it is pretty easy. You plug it in, and it contacts the SmartZone controller and downloads the firmware. After that, it shows up as a new available AP. You just put whatever WLAN or zone that you want it to be in.

What's my experience with pricing, setup cost, and licensing?

It is decently priced.

What other advice do I have?

I would advise others to make sure that they do a good demo and the feature set meets what they want.

I would rate Ruckus Wireless an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Director General at INNOVAR IT SAS
Reseller
Eases wireless integration with existing networks and supports many devices
Pros and Cons
  • "For me, the most valuable features are good integration with the customer's existing network and the ease of deployment and configuration. Ruckus products are also easy to learn to manage and deploy for not only our own staff, but also for the IT workers in the customer's organization."
  • "Ruckus products, overall, have a wide range of useful features, however not all customers have the budget to buy a corporate Wi-Fi solution. Most of the time, it's far too expensive for our clients to consider going with Ruckus, and they might like to see cheaper solutions in the Ruckus range."

What is our primary use case?

We have two customers where we implemented on-premises solutions with Ruckus Wireless, making use of Ruckus Unleashed and access point models R510, R610, and R320. 

Our one customer is a small-medium business and they have 50 to 100 employees, and the most recent solution that we implemented was for a government client where we installed 17 access points.

How has it helped my organization?

In the years that we have worked with Ruckus, we have found it to be a very comfortable solution for both my own company and our customers. Ruckus enables us to give organizations better wireless access to their network, and can support many devices.

With Ruckus, alongside some Aruba products, we are able to more easily solve communication problems in the companies we work with.

What is most valuable?

For me, the most valuable features are good integration with the customer's existing network and the ease of deployment and configuration. Ruckus products are also easy to learn to manage and deploy for not only our own staff, but also for the IT workers in the customer's organization.

    What needs improvement?

    Ruckus products, overall, have a wide range of useful features, however not all customers have the budget to buy a corporate Wi-Fi solution. Most of the time, it's far too expensive for our clients to consider going with Ruckus, and they might like to see cheaper solutions in the Ruckus range.

    For how long have I used the solution?

    I have been using Ruckus Wireless for five years now.

    What do I think about the stability of the solution?

    Ruckus products are very, very stable. We have clients that can go one or two years with no issues at all, and with other clients we tend to see only minor issues with the wireless network.

    What do I think about the scalability of the solution?

    Up until 25 access points, things are very simple. When you get to more than 25 access points, you need a controller and it is sometimes an issue for clients because they generally don't want to spend more buying the controller. 

    How are customer service and technical support?

    The support from Ruckus Wireless is acceptable. When we open a support case, they normally respond in a short amount of time.

    How was the initial setup?

    The setup is easy. 

    What about the implementation team?

    Our implementation process is very quick, and it normally takes only one or two days. It's especially quick to implement when we already have all the equipment and cabling ready to connect and configure on the customer's premises.

    What's my experience with pricing, setup cost, and licensing?

    Not all of our clients can afford a fully corporate solution like Ruckus. But for many of our clients, pricing is the only factor that prevents them from choosing Ruckus, as we have found Ruckus to be a very suitable and reliable solution for integrating wireless access points to a company's network.

    Which other solutions did I evaluate?

    Normally, here in Medellín, Columbia where we work, the clients consider Ubiquiti or TP-Link first because they're cheaper. 

    What other advice do I have?

    Ruckus incorporates the latest technology in their products and they are indeed very fast performance-wise.

    I would rate Ruckus Wireless a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    PeerSpot user
    Buyer's Guide
    Download our free Ruckus Wireless Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2025
    Product Categories
    Wireless LAN
    Buyer's Guide
    Download our free Ruckus Wireless Report and get advice and tips from experienced pros sharing their opinions.