Try our new research platform with insights from 80,000+ expert users
Senior Technician at Imply IT
Reseller
Quick installation, stable, and scalable
Pros and Cons
  • "The solution manages and updates itself."
  • "The price has room for improvement."

What is our primary use case?

We use the solution for our wireless network services.

What is most valuable?

The solution manages and updates itself.

What needs improvement?

The price has room for improvement.

For how long have I used the solution?

I have been using the solution for ten years.

Buyer's Guide
Ruckus Wireless
August 2025
Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,670 professionals have used our research since 2012.

What do I think about the stability of the solution?

I give Ruckus Wireless's stability a ten out of ten.

What do I think about the scalability of the solution?

I give Ruckus Wireless's scalability a ten out of ten. We can install 100 APs before installing more, which is enough for a small business.

Which solution did I use previously and why did I switch?

We also use MikroTik as a cheaper option for customers that can't afford Ruckus. 

Configuring MikroTik is more complex compared to Ruckus, where we only need to create an SSID, and the rest is automatically handled in the background.

How was the initial setup?

The initial setup is straightforward. I give the setup a ten out of ten. The deployment takes up to 15 minutes to complete.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

The price is high and I give the price a four out of ten.

What other advice do I have?

I give the solution a nine out of ten.

The solution is for small and medium clients.

For customers that can afford Ruckus, it is a great product and I recommend it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1377378 - PeerSpot reviewer
Analyst Programmer at a comms service provider with 1,001-5,000 employees
Real User
Robust technology that's easy to configure and user-friendly
Pros and Cons
  • "Easy to configure and user-friendly."
  • "Lacks some analytics features in the control itself."

What is our primary use case?

Our use case is for public Wifi. I'm a system integrator. 

What is most valuable?

The product is easy to configure and user-friendly. The technology is very robust. 

What needs improvement?

I'd like to see some analytics features in the control itself. 

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. If one controller is not sufficient, you can add another.

How are customer service and support?

We have access to technical support and they are generally quite good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was very easy, it's just a matter of configuring the access point. 
It's recognized by the controller, and when you onboard it on the wireless network everything is done automatically. One access point takes about 10 minutes to deploy. Other than for the software, there is no maintenance required. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs are reasonable and we can pay extra for additional support. 

What other advice do I have?

I highly recommend this solution and rate it nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Buyer's Guide
Ruckus Wireless
August 2025
Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,670 professionals have used our research since 2012.
Management Board Member and Network Engineer at NewLogics
Reseller
Top 5Leaderboard
Helpful support, easy to deploy, and simple to use
Pros and Cons
  • "The product can scale."
  • "The cloud system from Ruckus is not mature enough just yet."

What is our primary use case?

Ruckus is very useful with hospitality. Actually, it's unique when it comes to hospitality and education, and high-use environments.

What is most valuable?

The solution is very easy to use. 

The stability is great. It's a very stable product and is very good at hospitality integration. The cloud path solution for education is very helpful. When it comes to onboarding students and employees to the system, it's easy.

The product can scale. 

Support is helpful. 

Users get a good ROI. 

What needs improvement?

The development time is slow. It takes a very long time to get new features. That said, when upgrades do come, it's quite stable. It would be nice, however, to get more frequent updates. 

The cloud system from Ruckus is not mature enough just yet. They need a better cloud controller. 

For how long have I used the solution?

I've been using the solution for about 12 years. 

What do I think about the stability of the solution?

The solution is very stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The scalability is great. I'd rate it nine out of ten in terms of the ability to expand as needed. 

We have more than 40 clients using the product right now. 

How are customer service and support?

Technical support is quite helpful. They keep track of tickets quite well.

How was the initial setup?

The deployments are fast. It takes a maximum of one hour to deploy an on-premises version and less than 30 minutes if you are deploying to the cloud. 

You only need one or two people to manage the deployment and maintenance of the solution. The implementation typically requires a network engineer. 

What about the implementation team?

We are a systems integrator. We are able to deploy the solution easily ourselves. 

What was our ROI?

We've seen a very good ROI. I'd rate the ability to achieve ROI nine out of ten. 

What's my experience with pricing, setup cost, and licensing?

On-premises deployments have perpetual licensing. Cloud licenses offer a yearly subscription. 

What other advice do I have?

We're integrators. 

We can use on-premises and cloud deployments. 

I'd recommend the solution to others, however, it depends on the size of the network. They have multiple models of access points and switches, so whether this product would be ideal or not depends on the sizing.

Overall, I would rate the solution eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Helgi Baldvinsson - PeerSpot reviewer
Electrical Engineer at Mannvit
Real User
Reliable, straightforward installation, and scalable
Pros and Cons
  • "Ruckus Wireless is a reliable solution."

    What is our primary use case?

    We use Ruckus Wireless for wireless network connectivity in a hotel.

    For how long have I used the solution?

    I have been using Ruckus Wireless for approximately five months.

    What do I think about the stability of the solution?

    Ruckus Wireless is a reliable solution.

    What do I think about the scalability of the solution?

    The scalability of Ruckus Wireless is good.

    There are approximately 500 users using the solution.

    How are customer service and support?

    I have not contacted the technical support from Ruckus Wireless.

    How was the initial setup?

    The initial setup is straightforward, it did not take very long to do. All you need to do is plug it in.

    What's my experience with pricing, setup cost, and licensing?

    The price of Ruckus Wireless could be better. I have heard it is more expensive than other solutions.

    What other advice do I have?

    I rate Ruckus Wireless a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    reviewer1802343 - PeerSpot reviewer
    Solutions Architect at a comms service provider with 11-50 employees
    Real User
    Excellent cloud connectivity, with a single console that can be monitored and managed from any location in the world.
    Pros and Cons
    • "All IPs can be managed and monitored by the customer from a single console."
    • "We would like to see a better licensing model for our customers."

    What is our primary use case?

    We recently proposed a Ruckus solution using Cisco switches, in our local area. We have a local network for Cisco switches that we can help implement, as well as wireless connectivity that we are proposing. For a better wifi experience, we proposed a Ruckus solution.

    What is most valuable?

    It has great features. 

    It also has cloud connectivity. All IPs can be managed and monitored by the customer from a single console. They will also manage and share the various regions' IPs and locations all over the world. However, a single console can be monitored and managed from anywhere in the world.

    What needs improvement?

    We would like to see a better licensing model for our customers.

    For how long have I used the solution?

    We have been providing Ruckus Wireless for a couple of months.

    What do I think about the scalability of the solution?

    Ruckus Wireless is scalable.

    We have three or four clients who currently use Ruckus Wireless.

    How are customer service and support?

    Technical support is fine.

    Which solution did I use previously and why did I switch?

    We also provide Cisco Catalyst Switches, and Alcatel switches for customers. We are gold partners with Alcatel which is why we work with Alcatel products such as PBX, network switches, and WiFi.

    How was the initial setup?

    The installation is straightforward.

    I can take a week to install.

    What's my experience with pricing, setup cost, and licensing?

    Commercially Ruckus for its features, its pricing is expensive for the customer. Customers go back and forth with the pricing, but we convince them that it is beneficial to include features.

    Licensing is subscription-based.

    What other advice do I have?

    This solution is provided by a team of three engineers at the upper and management levels.

    I would recommend this solution to others who are interested in using it.

    I would rateRuckus Wireless an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Hunter Huang - PeerSpot reviewer
    Sales Engineer at a tech services company with 11-50 employees
    Reseller
    An affordable wireless solution, but integration could be better
    Pros and Cons
    • "I like the price and its capacity."
    • "The initial setup could be more straightforward. It would be better if we could seamlessly integrate security tools like a firewall or IPS with Ruckus Wireless."

    What is our primary use case?

    My customers use Ruckus Wireless for computing, data transfer, and internet access.

    What is most valuable?

    I like the price and its capacity.

    What needs improvement?

    The initial setup could be more straightforward. It would be better if we could seamlessly integrate security tools like a firewall or IPS with Ruckus Wireless.

    For how long have I used the solution?

    I have been using Ruckus Wireless for almost ten years.

    What do I think about the stability of the solution?

    Ruckus Wireless is stable.

    What do I think about the scalability of the solution?

    Ruckus Wireless is scalable.

    How was the initial setup?

    The initial setup is not straightforward.

    What's my experience with pricing, setup cost, and licensing?

    Ruckus Wireless pricing is reasonable. 

    On a scale from one to five, I would give Ruckus Wireless pricing a four.

    What other advice do I have?

    On a scale from one to ten, I would give Ruckus Wireless a seven.

    Although this product is a very good wireless solution and good for my customers over here, I still have to deal with poor integration.

    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    Solution Manager at Cibercol Informatica
    Real User
    It offers wider coverage than comparable solutions, with good support and pricing
    Pros and Cons
    • "The biggest advantages of Ruckus Wireless are pricing and support."
    • "I think it would be nice if Ruckus offered the option of a cloud interface for easy configuration of Ruckus Wireless."

    What is most valuable?

    The biggest advantages of Ruckus Wireless are pricing and support.

    What needs improvement?

    I think it would be nice if Ruckus offered the option of a cloud interface for easy configuration of Ruckus Wireless.

    For how long have I used the solution?

    We've been using Ruckus Wireless for three months. Our company is a Ruckus integrator.

    What do I think about the stability of the solution?

    I've only worked with Ruckus Wireless, and it's okay for me. We've had no problems with stability.

    Which other solutions did I evaluate?

    We looked at other vendors, and I think Ruckus Wireless offered a larger range.

    What other advice do I have?

    I rate Ruckus Wireless 10 out of 10. It's the best wireless solution.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer958080 - PeerSpot reviewer
    Director Engineering & New Business at a comms service provider with 1-10 employees
    Real User
    Provides superior coverage and is very dependable
    Pros and Cons
    • "The solution provides superior coverage."
    • "The solution currently lacks the integration of security services."

    What is our primary use case?

    We have different use cases for this solution. We deploy it for many of our customers in a variety of organizations including financial, manufacturing and retail. The use case depends on the needs of an organization. We are resellers. 

    What is most valuable?

    The solution provides superior coverage and works as it should without any issues.

    What needs improvement?

    I would like to see the integration of security services that you'd find in Fortinet, for example, where you have the ability to integrate the firewall with it. I'd like to see some sort of security-specific platform that you find in many other solutions where there is a security gateway or something similar. For now, we deal with this by combining additional solutions with Ruckus.

    For how long have I used the solution?

    I've been using this solution for 10 years. 

    What do I think about the stability of the solution?

    The solution is stable. 

    What do I think about the scalability of the solution?

    The solution is scalable. 

    What's my experience with pricing, setup cost, and licensing?

    This is a relatively more expensive product. 

    What other advice do I have?

    Until now, our company has mainly used Ruckus but of late we're moving more to Fortinet Wi-Fi. 

    I rate this solution 10 out of 10. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Ruckus Wireless Report and get advice and tips from experienced pros sharing their opinions.
    Updated: August 2025
    Product Categories
    Wireless LAN
    Buyer's Guide
    Download our free Ruckus Wireless Report and get advice and tips from experienced pros sharing their opinions.