Ruckus Wireless Reviews

It's very reliable and it's easy to use. If you need more analytics regarding Smart Zone, IoT, or SOP platforms, it's great. But mostly, it's reliable wireless equipment.

The Ruckus platform in general could be improved — it could be more user-friendly.

Ruckus should be more customizable, especially regarding KPIs and analytics.

I have been using Ruckus Wireless for three years.

Ruckus is both stable and scalable.

The customer support is average; overall, it's pretty good. But most of the companies in this area provide the same technical support.

The initial setup is pretty easy. Deployment only takes a few minutes.

Ruckus is an expensive solution.

Overall, on a scale from one to ten, I would give this solution a rating of eight. I would absolutely recommend Ruckus to others — 100%.

We use and deploy it to provide internet access to our corporate users, walk-in guests, and sites users.

The solution is extremely useful, but too costly. Most customers revoke the idea of deploying it when they observe the cost per AP license.

• The product is very reliable. 
• It has a great response.
• It has one of the smoothest operations. 

It is too costly.

The cost per AP license should be worked on.

There is some strain with Ruckus because of various buyouts involving the company used for data centers and the cluster.

I don't have any problems or improvements to suggest for this solution. I would rate it as nine out of ten.

SMB is what we have been using Ruckus for. We have a few clients with multiple buildings and/or larger campuses that this works great with. We have deployed the outdoor APs as well and they are solid devices, especially in our hot summers in Texas.

It really is almost a set-it-and-forget-it solution. Our helpdesk guys can easily administrate it if needed, and troubleshoot with minimal training. Along with our documenting and naming schemes for APs and locations of devices, finding and correcting issues is easy, but rare.

The list of options you have is great:

• throttling guest networks
• the controller dashboards for administration
• on-the-fly configuring, settings, hours of use, etc.

The most valuable is the central administration. Provides quick views of activity, from the number of clients online to signal and noise readings.

The cloud controller needs work. My big issue is that all APs can't set static IPs. Also, adding customers to your dashboard is not that easy at all. I wish I could pop out some reporting from the dashboards as well.

The Unleashed is a 10 out of 10. It's a great price point to push with our smaller clients and still provides top-notch coverage and features. I am not a big fan of the hosted cloud controller, 5 for that.

We are a solution provider and Ruckus Wireless is one of the products that we implement for our clients. We have clients in the banking sector, hospitality, education, and many others. 

The most valuable feature is BeamFlex, which enhances the coverage and stability of the signal for our customers. 

This solution is easy to use and you need minimal IT experience to work with it.

The cloud solution is not mature and needs to be improved.

The pricing of the high-end access points should be lowered to make them more competitive.

In the next release of this solution, I would like to see a more detailed spectrum analysis.

We have been using Ruckus Wireless since 2012.

This is a very stable product. When I install it, I do almost zero troubleshooting for a year or more, especially with hospitality. My hospitality customers are really very satisfied because I just install it and forget it.

Once it is set up, it needs minimum maintenance and support.

There are no scalability issues at all.

The technical support team is really helpful and we are satisfied with them. Whenever there is an issue with the hardware, they ship it the following day.

I have never faced any issue with technical support, although if the problem is not critical then it takes some time to respond to it. The manner in which they deal with critical issues is fine.

The initial setup is straightforward and it's not a complex solution at all. It is almost plug-and-play. For the Ruckus Unleashed solution, the deployment depends on the topology but it should take about 15 minutes to complete.

When the system is purchased there are no hidden fees because the license opens all of the features on the controller.

Ruckus Wireless is a good solution and one that I highly recommend.

I would rate this solution a nine out of ten.

We primarily use the solution for wireless connectivity.

The solution has many innovative features. 

The stability is good.

We find the implementation process simple and straightforward.

The performance and connectivity are good.

Technical support has been really bad since Ruckus was acquired by another company.

The pricing needs to be more clear and licensing could be less expensive. 

We've been using the solution for more than five years. It's been a while. 

The solution is stable. There are no issues with bugs or glitches. It doesn't crash or freeze. It's reliable. 

We have more than ten customers on Ruckus currently.

Since Ruckus was acquired, I have heard that support is not as good. Even as integrators, we couldn't get the support we needed. Therefore, we've started to move away from this product.

We've worked with Cisco, Aruba, and Huawei as well. We have system integrators for all these three solutions. We also have used it in our offices.

As integrators, we have to know how to install it, and about configuration, as well as how to handle portal access and everything. We have to install it in our own organization first before putting it in the customer space. That's why we have the capabilities to implement it and it's not too hard for us.

It was a straightforward installation. Actually, other than Ruckus, all other installations are a little bit tricky. Ruckus was really good when I installed it five years back. Recently, if you go for Cisco or even Aruba and Huawei, they have some tricky configurations. With a controller, there is a different configuration. If you wanted to use it as a standalone solution, there is a different configuration as well.

Specifically, Cisco is very bad when it comes to installations. It can take three to seven days to sort out issues, to convert to emails, and to put in a support request, then they will help and everything. Though you will get good support from Cisco support, the process is not good. Aruba is definitely good. Ruckus is the easiest.

We have 4% of our team dedicated to Wi-Fi and Network. We that three engineers, that include me, plus a manager.

As implementors, we are able to help our clients with the initial setup.

After all of the acquisitions and mergers, the pricing has been a bit of a mess. They need to work to fix it.

There are no subscription fees for Ruckus.

We are integrators.

We are using the latest version of the solution. 

Laptops and phones, all kinds of wireless devices, are at every office these days. Having a Wi-Fi network is really important. You need it as well to connect to meetings and IoT solutions.

Due to evolving technologies in Wi-Fi, we are now getting more than one GBPS throughput. Even on the LAN, for accessing the applications, having something that can increase or guarantee connectivity is crucial.

Ruckus, as a company, offers an absolute good product. The features they came up with weren't even offered by Cisco. The performance that we were getting made it so that we have replaced Cisco in a number of use cases. However, once support dropped off, we started to shift to Huawei and back to Cisco. We also occasionally work with Aruba.

I'd rate the solution at a nine out of ten. It's the best solution on the market.

However, due to the issues surrounding support, I would not necessarily recommend Ruckus. I'd likely recommend Aruba, which is also quite good. Aruba has very good support. They have very good access points and different models with different licenses. Overall, it is really good.

We are a distributor of Ruckus. We are actually maintaining their channel partner in the Pakistan region. Our business model is that we create partnerships where we are the retailer for Ruckus and the partners going to sell Ruckus to the end customer. We are actually the box mover for them. We act as a bridge between Ruckus and end customers.

We are box movers. We handle all the deployments in Pakistan, across industries including in the education sector, in the military sector, in health organizations, hospitality, etc. We cover every vertical. Whenever Ruckus is deployed, it goes through our channels. We are the ones who can provide the boxes to end customers. There are many use cases. Thousands of boxes are shipped from us and deployed in different market segments.

Their wireless products and their switching LANs have been the most valuable aspects for us.

Their hardware, such as their access point controller and their ICX switches, are great. 

The solution is very user-friendly.

The initial setup is easy.

They lack in some hardware stratification. They do no have a complete product line with respect to customer requirements. Their product line is limited and does not have the options which the end customer is actually looking for. For example, if a customer is looking for some redundant power supply switches, they have that option available in their mid-range or high-end switches. They don't have that option in their low-end or entry-level switches. That is the main problem we are facing when we are proposing a Ruckus solution to an end customer. That customer actually wants redundant power. If the customer wants the redundant power supplies in their entry levels switches, Ruckus doesn't have that option for them. 

The same problem exists with its wireless platform. Some hardware limitations are there, which definitely need to be addressed. They need more controller options and more hardware options. They just have two models, ZoneDirector and SmartZone. They need to put some other hardware options on the market to fulfill the customer requirements. 

I've been using the solution since about 2007 or 2008. It's been about a year.

The solution is quite stable. We haven't had any issues in that regard. It doesn't crash or freeze.

Ruckus solutions are scalable. When you talk about flexibility, their solutions are very flexible. A single access point can work on any controller. As in wireless, your access point should be worked as a standalone with a controller or as a controller-less environment. 

Their access point is flexible enough to work in any sort of deployment. They can work as a standalone, they work on their different controller platform. Their same access point can configure to the Ruckus cloud. 

They are scalable in the sense that you can add access points to their controller. Switches have their own scalability and flexibility option. Basically, the solution is 100% scalable.

Technical support is good. They're very responsive to any technical issues. Their tech team is good enough on the technology side, so they can resolve the issues in a timely manner. I would give them 70% to 60% marks in terms of knowledge and responsiveness. Of course, there is some room for improvement. All in all, it's an average support experience.

The initial setup is not complex at all. It's very easy and very straightforward.

It's very user friendly, so it's not hard to set everything up and deployment is pretty quick.

If I compare Ruckus licensing costs with the market leader, they're on the cheaper side. Our competitors are actually charging more for support and licensing fees to end customers. However, Ruckus charges less for both licenses and support. They are not expensive when you compare them to the competition. They are very cheap.

We are a Ruckus distributor.

We are proposing the Ruckus solution to our customers with the latest software versions, not the older versions. Whichever the latest version is, we propose them to our customer. We are always working on the latest version and all the products in the Ruckus, like switching, wireless, software, etc. They do have some different software versions. However, we are working on the latest, stronger versions.

We use both the cloud and on-premises deployment models.

I definitely recommend the Ruckus solution, however, there are pros and cons to every brand. Ruckus does have some benefits and they are very strong in their RF technology. If you talk about their switching side, they are the pioneers of that. Their switching platform is stable. They are using some proprietary technologies like BeamFlex and ChannelFly. 

They are providing greater flexibility alongside the best scalability. They're great.

Overall, I would rate the solution seven out of ten.

We are a system integrator and Ruckus Wireless is one of the products that we implement to assist our customers with providing Wi-Fi services.

Our customers are primarily in the hospitality industry, such as resorts. This solution allows them to provide Wi-Fi services to their staff and guests.

The most valuable features are the coverage and durability.

The best thing about Ruckus is support.

The training is very helpful and very good.

The user interface for the controller is straightforward.

The failure spots need to be improved, as sometimes I have trouble reaching them.

I would like to see better mapping capability because it can be really difficult, especially if you are deploying on a remote island.

We have been working with Ruckus for more than six years, and with the wireless solution for about four years.

We have had no issues with malfunctions or coverage with the access points. However, every two or three months we have periods with downtime because of internet outages or power outages on remote islands. While this is a break in service, it is not caused by a failure on the part of Ruckus.

Scaling this product is pretty straightforward. On one of the island resorts that we deployed on, they have 120 villas in addition to the staff accommodations. In total, there are more than a thousand people in the resort.

In addition to the resort, we supply wireless coverage to the rest of the island. This brings the total number of users to more than 3,000.

Technical support from Ruckus is very good. We don't have to contact them very often because there are no major issues with the access points. When we last contacted them, they responded and resolved our issue within 12 hours.

I have experience with similar solutions from different vendors, such as Aruba. In particular with Aruba, I have had huge problems with coverage. We have had other difficulties with their solutions, as well. With Ruckus, on the other hand, it is a really robust technology and the coverage it provides is helpful during deployment. In general, it is a much better solution than Aruba.

For me, the initial setup is really straightforward. Some people, however, find it a little bit tough. The controller is a little bit difficult to work with until you have some experience.

Our in-house team handles implementation and deployment for our customers, as well as the maintenance.

For the physical installation, including pulling cables and termination, we use two people. This is more than enough for 300 access points. For the initial setup and configuration, we have another two people, bringing the total size of the deployment team to four people.

As an example, for one resort island, the total deployment took about two months. The installation and configuration can be completed within one night, once all of the hardware is in place.

My advice for anybody who is considering this solution is that it is a good product, with good support, it is easy to set up, and the coverage is good. In a small to medium-sized business, you may not even need training to set up the controller.

I would rate this solution a ten out of ten.