Ruckus Wireless Reviews

We primarily use the solution for wireless access points. 

It has improved our organization compared to what we were using earlier. We have the ability for maximum users, greater connectivity to the bandwidth, what we can get across, and the overall power of the device has improved in terms of the number of connections and also the distance it covers. We get more device strength with Ruckus. 

Floor-to-floor and room-to-room movement are great. Everything is seamless.

The device offers good connectivity. We had a lot of issues with earlier access points, and now we are not hearing those complaints anymore from end users. There is now consistent performance from the device. The stability is good. 

It is easy to set up. 

It's very scalable. 

The pricing is reasonable. 

The delivery time of the hardware needs to be improved. Right now, we have to wait more than 12 weeks in India. The expected arrival dates keep getting postponed, and we don't have any idea as to why. 

We've been using the solution for almost four months now. 

The solution is stable and reliable. There are no bugs or glitches, and the connectivity is seamless. I'd rate the stability eight out of ten.

This is a highly scalable solution. I'd rate it nine out of ten in terms of the ability to expand. 

right now, we have about 350 users, and we are at 60% capacity. We're not sure if we will increase usage. We'll have to do a heat map and see if it is necessary for the future. 

We've never had to reach out to technical support. We've never had any issues with the product. 

The initial setup is very simple. I'd rate the process nine out of ten in terms of simplicity. It hardly takes ten to 15 minutes to set everything up. Booting only takes 30 seconds. It's the configuration that may take ten minutes. 

We only need one person to handle the deployment. One is enough for any size of deployment. 

Deployment we do with the vendor only. Any further maintenance we do on our own.

There is an ROI in the sense that there is a general improvement in the quality in terms of connected devices. There are no drops in packages, and the wireless is seamless. 

The pricing is okay. I'd rate it at a seven out of ten. 

We have tried many products and ultimately decided on Ruckus. We looked at Cisco, Meraki, and Aruba. 

We have a vendor partnership.

This is a hardware solution based on-premises. 

I'd recommend the solution to other users. 

I'd rate the solution nine out of ten. 

The most valuable feature of Ruckus Wireless is the Beamforming feature. The solution's BeamFlex technology provides good connectivity. There are various models that can be used for high-density environments. If you select a product good for high-density environments, it can scale up to 400 to 500 users. If you have a controller for Ruckus Wireless, it is better for manageability.

The solution's pricing could be cheaper.

I have been using Ruckus Wireless for eight to ten years.

Ruckus Wireless is a very stable product. The device's connectivity will also be stable if your power is stable.

You can scale the solution up to your controller capability. Ruckus Wireless has a license-based controller, and you can scale up to several devices based on the license you get. More than 250 users are using the solution in our organization. The solution's scalability depends on how you engineer your area.

The solution's technical support is good. The technical support team helps replace faulty devices. The solution's service engineers are technically sound and good.

I am also using Tanium, which is also a very good product. I chose to use Ruckus Wireless because I wanted to separate my production environment from the office environment so that nobody could disturb the production environment.

It is easy to deploy the solution by referring to the document.

I deployed the solution by myself and used my colleague's help for the physical installation. The solution's deployment is easy. I first cleared the controller side and then configured the access point.

Ruckus Wireless is an expensive solution. Ruckus Wireless has a one-time licensing, and you have to renew the controller license. If you want more technical support, you also have to take license support for access points.

Managing Ruckus Wireless is very easy. I get the access list for my device, and my selected device users can only connect with my Wi-Fi network. If you have the budget, you should choose Ruckus Wireless.

If we have a support license, the device will be replaced if there is a hardware failure. That is the main thing for any technical person because nobody can start his own network if the hardware fails.

Overall, I rate the solution a nine out of ten.

I am using Ruckus Wireless for networking. Our company provides an e-commerce platform, which includes a workspace. We have a franchise in Pakistan that enables e-commerce. Currently, we have 70 access points on one floor and 40 on another floor, and we do not anticipate any issues with the network.

We are using the standard model.

We have three networks and a network distribution panel. Ruckus Wireless has benefited us by overseeing our access points, and seamlessly transferring connectivity between the backup systems and the main access points. This management system operates effectively, allowing us to consistently upload and download with a workload of 30/40 Mbps. Our security solutions also require a 30 Mbps connection.

The most valuable feature of Ruckus Wireless is its exceptional performance and reliability. The signal is highly reliable. We have not received a single complaint in the past year, which is a marked improvement from our prior equipment. 

The solution is sensitive with reference to power fluctuations. This sensitivity should be improved. Additionally, the solution should have more security features integrated.

I have been using Ruckus Wireless for approximately one year.

Ruckus Wireless is a reliable and stable solution.

We have a total of 95 users spread across two floors and the Ruckus Wireless system has been managing everything smoothly and efficiently.

The solution is scalable. If you want to expand the network, you only need to add access points.

I have not used the support from Ruckus Wireless.

After conducting a comprehensive market analysis, our team arrived at the conclusion that Ruckus Wireless was the optimal solution for our commercial needs. The level of consistency demonstrated by Ruckus Wireless was unparalleled and thus, we made the decision to transition from our old solution to their offering.

The initial setup of Ruckus Wireless was simple. The deployment didn't take long. Each one took us a day to complete.

When deploying the solution, there were several steps involved. Initially, we faced some delays due to the requirement of certain civil works, such as the installation of network cables, switches, and related equipment. This process took us a longer, approximately a week to complete, but with the help of a highly skilled and professional team of engineers, we were able to manage it effectively. In total, the entire deployment process took approximately two weeks to complete and wasn't too challenging to manage, considering the expertise of our team members.

I rate the initial setup of Ruckus Wireless an eight out of ten.

We have third-party engineers help us with the implementation of the solution. We used one network manager and two assistants from our team. A total of five people were involved in the process.

As a highly qualified individual, the investment in Ruckus Wireless is not only beneficial but also well-justified in terms of its cost. By utilizing this investment, I have been able to significantly reduce my expenses as I no longer need to repeatedly call on an engineer for support. This has been a cost-saving measure for me and I am extremely satisfied with the outcome.

The price of Ruckus Wireless is more expensive than other options.

I rate the price of Ruckus Wireless a six out of ten.

The maintenance of the solution is simple.

My advice to others is the solution is consistent, efficient, and easy to install.

I rate Ruckus Wireless an eight out of ten.

Our clients use this solution for hotel and restaurant management, stadium management, and other forms of retail — typically for large environments. Still, for clients that don't have the resources for this type of hardware, we are looking for a cheaper solution or another enterprise-level access point.

Our clients are typically large businesses. They consist of a lot of major hotels; they all require huge deployments. We're talking hundreds, if not thousands of users. 

We have access points with EOL (end of life) — actually, they are working very well nowadays. Still, with the new technology, we need to improve these agreements because the new data rates need to be parallel with the new technology. That's the only reason the old access points are working so well.

Performance-wise, it's great. The throughput of the speed base and the capacity when it's operating in a high-density environment is outstanding. 

As an elite Ruckus partner, we get a big discount. That said, the analytics could be improved. Some of our engineers prefer the IQ platform in Extreme. They like the analytics and all of the information that they can validate from its cloud platform.

It would be nice if there was a way to compare access points and hardware so you can always get the same level of performance.

The platform that we have with version 5.12 has only just begun supporting R320. This makes things a little slow, especially in regard to the cloud menu. The analytics or maybe the kind of information that we can get about it could be better. We should be able to click on an icon for more graphics and less text.

The company I work for has been using Ruckus Wireless for roughly 12 years. Personally, I have been using this solution for six years. 

Stability-wise, Ruckus Wireless is great. 

Scalability is good. The SmartZone controllers have been working well. We know that they had a manufacturing issue with the first order as they had a lot of problems with the hard disks, but they seem to have resolved that problem. With the cloud, our clients have the capacity for a lot of systems.

We haven't had any issues with the technical support.

Personally, I think the deployment is easy. With Ruckus, there is a lot of documentation included to assist you with the initial setup. 

We are the owners of the equipment. We rent out services to our customers. We pay for all of our devices and rent them out. We have contracts from anywhere from 36 months to five years. 

Many of our customers also test and evaluate the analytics of Meraki. Analytics is very important to our customers. Ruckus has the ability to connect and get analytics, but you need to pay for that. With other platforms, we can get a lot of information for free. With Meraki, you need to pay for a license on a year-to-year basis.

With Ruckus, even if you have a big environment, you can get great performance with only one access point. 

Overall, on a scale from one to ten, I would give this solution a rating of nine.  

Our clients use Ruckus as a controller base in active-active mode or active-passive mode depending on their needs. We work primarily with universities that have over 30,000 users. 

Ruckus Wireless is reliable. The most valuable features are BeamFlex technology, Wi-Fi 6, and channel management.

I have been providing Ruckus for seven years.

I rate Ruckus six out of 10 for reliability.  Mostly, we face issues with this port.

I give Ruckus nine out of 10 for scalability.

I rate Ruckus support seven out of 10. We have experience in this field, so we don't need vendor support, but my customers say the support is excellent. 

Neutral

I rate Ruckus eight out of 10 for ease of setup. It depends on the size of the deployment, but we can deploy Ruckus for most clients in a day or two. It's straightforward,

I rate Ruckus Wireless seven out of 10. Some customers have issues with the price because it's more expensive than Ubiquiti, but they can accept the cost because it's reliable and has more features.

I rate Ruckus Wireless nine out of 10. I would recommend it.

We are an integrator working primarily with government healthcare providers and clients in the education sector. We have multiple deployment modes, including on-premise, direct permission, and layer-to-layer. We have also cloud-based and virtual deployment.

Wireless is an essential technology these days. People use it on their phones or tablets. It works for many clients and numerous number of employees in different locations and in centralized board as well.

Since we became a Ruckus partner, we've managed to increase our sales, and it has helped us deliver better solutions for our clients. It's highly competitive with American and Chinese products, like Huawei and Aruba.

Ruckus features a centralized architecture solution with ultrasound technology, which helps us with communication and roaming.

The switching could be improved. The active component requires a data center. Cisco and HPE have a complete solution for data centers. Ruckus has a core solution, but the data center aspect needs to be improved.

I've been using Ruckus Wireless for five years.

Ruckus' stability is excellent. Aruba is good as well, but Ruckus is better in my opinion. We receive fewer calls and tickets. Their sales and warranty are superb. 

Ruckus Wireless is scalable. It's an IP-based process that's interoperable, so you can deploy it in any environment. 

We are a tech support provider for Ruckus. We take calls and open tickets. 

We were previously an Aruba partner, but we switched to Ruckus because it's better. We've been in business for 15 years, and we have used Cisco, HPE, Extreme, Juniper, and several other vendors in that time.

Ruckus provides us with tools that help us implement the solution. Also, our engineers are certified to do the design and implementation. We don't have a ready-made software design solution for it. It's all predeveloped from Ruckus. Most deployments are straightforward, but they can be complicated if a high level of integration is necessary. 

The time needed to deploy depends on the project and type of setup. For example, it takes about an hour to deploy the controller and AP, so it would take 100 person-hours for a project with 100 APs. The access point sometimes requires cabling, which takes time because you need technicians to do this. You may need one or two system engineers and one after-sales engineer. 

I can't give precise figures. Some partners or resellers get benefits from using these wireless in a hospitality setting. In our job, the ROI is clear.

It is affordable. We get special codes from the vendor, so we can compete with others in the market. There are no hidden costs. The pricing is transparent. 

I rate Ruckus Wireless nine out of 10.

We are using it for hospitality and private companies. I have a private cloud server acting as a controller, and I also have it on-premises for some of the clients. Some of the clients also have it in the Unleashed mode, and they're using the embedded controller on the access point.

Our clients have significantly improved their functions by reducing the number of access points and avoiding downtime, disconnect issues, and other issues.

I was trying to solve a problem for a client who had multiple access points to cover an area. There were several issues, and a colleague of mine suggested using Ruckus, and it was a revelation. It resolved all our issues. We changed from 12 access points to 3 access points, and everything started to work.

Zero-handoff is one of the top features. The client balancing between the access points is good. Its security is also fine.

Its pricing and licensing can be improved. Its UI can also be more user-friendly.

Currently, in the Unleashed mode, the information that you have about the switches that you add to the controller is quite limited. I would like more information regarding switches. In this mode, an access point acts as a controller, so you don't need a controller. It is for deployments with less than 125 access points, and you can use an access point as a controller.

I have been using this solution for the last five years.

It is quite stable.

Their technical support is fine. When and if I need something, they respond instantly.

I have used several solutions. In some cases, I am still using Ubiquity. If I have advanced requirements or need an enterprise solution, I go for Ruckus.

I have cloud and on-premises setups. Most of them were straightforward. Some of them were complex. In general, it takes a few hours for a site.

I am a reseller and system integrator.

It depends on the client. You have an initial license cost that you need to buy to bind the access point with the controller. This is a one-time fee. You also have to pay the support fee that, if I remember correctly, is about $25 per access point. Its pricing and licensing can be improved.

I am mostly using it as an access point. I plan to increase its usage and increase the number of companies. I would advise others to test the product. It is a fantastic product.

I would rate Ruckus Wireless a ten out of ten.

Ruckus has been deployed in our most demanding site, which has roughly 3400 associated clients per day. We are also leveraging Cloudpath to provide the WISPr guest portal with MAC authentication.

It should be noted that this site was previously serviced by another vendor. Due to the demands of wireless and the inability for the other vendor's deployment to meet our needs, we switched to Ruckus. It's been rock-solid since the implementation.

More recently we have moved our initial deployment to our elementary buildings. We have Ruckus implemented in about 25 sites currently.

The Ruckus solution was brought in to meet the higher than normal demands that we placed on our wireless network. After the minimal effort to get the system up and running, we've seen most if not all of our major wireless headaches disappear.

With the Cloudpath integration, our guest experience has been greatly improved. Our guests are now able to be self-sufficient in registering on our guest wireless network with a more streamlined and simple approach. The software was very easy to deploy and set up, which was a huge improvement over our previous solution.

Their Bonjour Gateway setup is also built into the product and has been helpful in bridging services from our wired network to our wireless network.

• Ease of management - the system is very easy to manage and learn.
• Cloudpath - this allows us to deploy captive portals that are advanced in nature to meet every need we can dream up.
• Hardware antenna array - this is the secret sauce to why Ruckus is above their competition. They built the antenna array from the ground up, allowing them to achieve higher rates for clients and a more solid connection.
• Bonjour gateway - built in Bonjour gateway to allow sharing services from one or two different VLANs.

Sometimes doing mass changes on their products can be challenging. Ruckus should spend more time developing methods to give enterprises more control over making needed changes quickly and easily. Their documentation also needs to be improved.

About four years.

In the past year, we've seen issues on their platform in regards to slow speeds if you use firmware later than December 2018. They are working through it, but it does give pause for concern. Their recommended vSZ is actually older, so we are pushing the limits with our versioning. 

No, their solutions are built with scalability in mind.

Customer service is by far one of the best outcomes of this product, I've been getting significantly better customer service than our previous vendor (Aruba).

We've had to engage both Ruckus and Cloudpath on a few things that have come up and the level of resolve they have shown is outstanding.

The previous solution was Aruba, but after many issues with the performance of their solution, we were forced to make a needed change.

• Clients would be kicked off randomly
• Slow wireless network
• APs would randomly reboot
• Complicated management
  

We attempted to leverage our existing ClearPass solution, but ran into issues with the integration in regards to MAC authentication. We ended up going with the Ruckus Cloudpath solution, which has been a blessing in disguise due to it being much easier to deploy.

We implemented this solution with in-house resources, as well as Ruckus itself, and a vendor. The Ruckus level of expertise was far greater than the vendor.

We haven't calculated it, but with this implementation it would be in the thousands (for just one building). Less wiring was needed (fewer AP locations), less hardware was needed, and less licensing was needed.

Ruckus was much cheaper than their enterprise competition (Aruba, Cisco, etc.). We've found that Ruckus can handle the client density load with greater success than Aruba, so leveraging Ruckus has allowed us to lower our purchasing needs since we would need to procure fewer APs. Cloudpath would be an added cost if you wanted to deploy that solution.

We did not evaluate other options as our previous experience using Ruckus was positive.

This solution is absolutely amazing! What they tout is very accurate and will work with your network/IT teams to develop a proven and well-catered solution to meet your every need.

I would highly recommend this product in high-density environments such as schools, universities, and hospitality settings. With the ease of setup, lower cost, and record of success, this is a slam dunk for schools that need to stretch their resources further.