Ruckus Wireless Reviews

We use the solution internally and also help clients set up the product for their companies.

It's a frequency. They will provide the tool and stable wireless frequencies. 

The throughput has been excellent.

The solution does not disconnect, which is extremely helpful, especially when you are working from home. 

The signal, strength-wise, is its most valuable aspect. These frequencies pass through touch one to 200 voltage. The distortion will not affect this product. That's why we suggest it to our clients.

The initial setup is very simple.

We have found the solution to be very stable. It's great in interior and exterior environments.

The scalability is great.

The pricing of the product can be a bit expensive. They should work on making pricing more competitive. 

I've been using the solution since 2015.

It is a stable product. The product is very good and very reliable and functions well in indoor and outdoor settings.

The scalability of the product is quite good.

In my organization, right now, we have 35 workers and we are planning to move our office. There will be 5,200 people there.

We do plan to increase usage.

Technical support could be better. They should also have it so that it's included and you should not have to pay extra for it. 

I'm also familiar with Aruba. Compared to Aruba, the frequency will not disconnect.

We tried Cisco, also, however, we heard that it's not a good product. Price-wise, they're really cheap, however, they are not a better product.

The initial setup is extremely simple and straightforward. It's not overly complex or difficult. Typically, one access point can be deployed in 15 minutes. 

The solution doesn't really need much maintenance. We have used it for seven or eight years without incident. 

Our engineers are able to implement the solution for our clients. We can implement it for ourselves in-house using our team. We can easily mount the materials. 

The product is very expensive. Technical support should also be included in the pricing. 

We tend to deal with yearly licensing renewal fees. We buy packages in bundles and then, every year, we need to pay to renew. 

We are Ruckus partners. We are systems integrators.

I'm not sure which version of the solution we're using at this time. 

I'd rate the solution at a nine out of ten.

Ruckus Wireless is used for networking and security. They have both cloud-based and on-premise controllers available. You often see this solution in the hospitality sector. 

Ruckus Wireless is more of a plain Wi-Fi solution where it does the basic job well. Additionally, it has good conductivity, easy to use, simple to manage, and its access points can be used as standalone devices which gives flexibility in the SMB market.

The solution lacks a lot of features other solutions provide. If you are an organization that is more focused on security or you need a lot of other features, such as location tracking then Ruckus Wireless may not be the right choice. If you want a solution with more than basic security I would choose Arista or Aruba.

Ruckus has gone through too many changes in their management, and in the last four or five years, they have been lacking feature sets that others provide. Additionally, the integration, network security, and BLE features need to be improved. There are key features they are still lacking.

I used Ruckus Wireless within the past 12 months.

The solution is highly stable.

Ruckus Wireless is scalable. However, in terms of the scalability of the controller, there is always a limit on the number of access points or clients the hardware can support. If the access points are placed in a decent place with multiple options of controllers everything works well.

Ruckus Wireless is the best fit for the SMB market which they have a dominant presence.

We have deployed the solution in an educational institute and in a restaurant that has a lodging segment and a coworking space.

I have not faced any problems with the solution to need to contact the technical support.

The solution is straightforward. It can be done in a short period of time.

Once you deploy Ruckus Wireless correctly, there is no maintenance required. It is close to maintenance-free, except for some operational jobs which depend upon what the customer may want and that is where you need human intervention.

If you walk into any restaurant or hotel you will find Ruckus Wireless solutions because it is economical when it comes to pricing. There is a basic subscription for the license and support.

I have evaluated Arista and Aruba.

I would recommend Ruckus Wireless to anyone who is looking for a plain Wi-Fi solution. If you want Wi-Fi that will provide wireless connectivity that is good and stable, this is the solution to pick. If you need a solution with a lot of features for the network, such as wireless intrusion prevention or internal location tracking, there are other solutions that you should look for.

I rate Ruckus Wireless an eight out of ten.

We have an internal network in the house that we use it for. It all has access points all over.

I am familiar with the brand and it works well.

The price could be improved.

I have used the high-end version of Ruckus in my house and we will be using it in my building. We have an outside company to help us with this. 

I have been using it in my house for two or three months.

We are using the latest version.

I have not had any issues with the stability of Ruckus Wireless.

There are six of us in my house that use this solution and we also have an outside guest house that has access.

I have not contacted technical support.

I did not install this solution, we had outside help.

We had an outside company install this solution. They oversee the network in my home.

The price is on the higher end. It's quite expensive, but that is what you get with these types of solutions. When you are dealing with Cisco or Ruckus, it's going to be a higher price.

It's been good so far and I have not experienced any problems.

I would rate Ruckus Wireless a nine out of ten.

We are using Ruckus Wireless for different enterprise networks.

Ruckus Wireless is a valuable solution. It's both scalable and reliable. 

It would be better if there were more visibility on the cloud. We have some lack of visibility because of wireless interference, and you have to do some troubleshooting for the packet capture. They have a built-in packet capture, and we can monitor the application. You can see all things over the cloud. They also provide an on-premise solution, so they need to improve the on-premise version and ensure an output with more visibility. 

Live monitoring in a live environment should be good. What is happening with wireless is that the wireless client is not connected due to interference, and there should be a shield zone on their wireless cloud. If they give us more features on both Ruckus Cloud or on-premises, that will be best.

Nowadays, security is more important for everyone using wireless technology. If they implement a little bit of reduction and prevention features for some packets on the wireless cloud, some features like web filtering and some prevention for blocking will be good for the network.

It's a reliable solution. There is no issue, and it's reliable. But you need to improve in cloud services because nowadays, more users are coming to the cloud, not on-premises. Because of COVID, we have more users on the cloud. So, a feature for enhancing visibility will be good.

Ruckus Wireless is a scalable solution.

Technical support could be better. Ruckus support is a little bit slow compared to others. They take time. They need to improve support at the partner end, customer end, and distributor end.

The initial setup was straightforward.

We're a reseller, and we set up and deploy this solution.

We have a yearly license for our multiple mode 200 or 300 Ruckus Wireless systems. It's a good price.

On a scale from one to ten, I would give Ruckus Wireless an eight.

The system is used in reporting as a vital business tool for collecting, analyzing, parsing, presenting, and storing unprecedented

The solution automatically detects network anomalies. SmartCell Insight uses advanced machine learning algorithms to automatically establish a pattern of normal behavior for each network element. The system requires no input from IT. Its predictive analytics capability automatically detects anomalous behavior in network elements—helping you to proactively address issues that might affect service levels.

The Ruckus SCI has transformed traditional network reporting into a vital business tool, collecting, analyzing, parsing, presenting, and storing unprecedented amounts of user, traffic, session, and location information. Data from the large networks can be stored and retrieved for several years. Ruckus SCI collects and aggregates statistics, providing Key Performance Indicators (KPIs) such as upstream and downstream traffic, number of sessions, unique clients, or even the throughput customers can expect to achieve over periods of time on a per-AP basis, and filtered by time as well as a wide variety of other metrics

The most useful aspects include:

• Powerful Wireless Network Reporting and Analytics
• Network intelligence from applications, clients, access points, and controllers
• Predictive analytics powered by machine learning to automatically detect network anomalies
• Variety of standardized reports with drill-down capability for highly granular detail
• Data Explorer tool to customize reports and dashboards with drag-and-drop ease
• Ruckus SmartCell Insight (SCI) is the industry’s first Big Data Wi-Fi analytics and reporting engine that is purpose-built to help service providers make informed business decisions regarding the operation of their Wi-Fi networks. It makes use of Big Data technology and storage innovations found in columnar database repositories which greatly enhance the scale and performance of a system when used to process historical data.
• Easy to integrate/configure with old systems.

I would like to see more location-based services on the Smart Cell Insight on access points.

I've used the solution since about May 2021.

It is very scalable. You can add more controllers as long you have license capacity.

Customer service is excellent and the service is prompt.

You can also raise the level of your issue if you need to.

You can get to choose your type of support and they can communicate with you via e-mail or a direct phone call.

I did not use a different solution just yet.

It is a straightforward setup. There is documentation for the system, which makes it easy.

It was an in-house combination of the IS team and the system users.

I'm still considering other platforms.

This a good solution for an enterprise network.

Our clients use this solution for hotel and restaurant management, stadium management, and other forms of retail — typically for large environments. Still, for clients that don't have the resources for this type of hardware, we are looking for a cheaper solution or another enterprise-level access point.

Our clients are typically large businesses. They consist of a lot of major hotels; they all require huge deployments. We're talking hundreds, if not thousands of users. 

We have access points with EOL (end of life) — actually, they are working very well nowadays. Still, with the new technology, we need to improve these agreements because the new data rates need to be parallel with the new technology. That's the only reason the old access points are working so well.

Performance-wise, it's great. The throughput of the speed base and the capacity when it's operating in a high-density environment is outstanding. 

As an elite Ruckus partner, we get a big discount. That said, the analytics could be improved. Some of our engineers prefer the IQ platform in Extreme. They like the analytics and all of the information that they can validate from its cloud platform.

It would be nice if there was a way to compare access points and hardware so you can always get the same level of performance.

The platform that we have with version 5.12 has only just begun supporting R320. This makes things a little slow, especially in regard to the cloud menu. The analytics or maybe the kind of information that we can get about it could be better. We should be able to click on an icon for more graphics and less text.

The company I work for has been using Ruckus Wireless for roughly 12 years. Personally, I have been using this solution for six years. 

Stability-wise, Ruckus Wireless is great. 

Scalability is good. The SmartZone controllers have been working well. We know that they had a manufacturing issue with the first order as they had a lot of problems with the hard disks, but they seem to have resolved that problem. With the cloud, our clients have the capacity for a lot of systems.

We haven't had any issues with the technical support.

Personally, I think the deployment is easy. With Ruckus, there is a lot of documentation included to assist you with the initial setup. 

We are the owners of the equipment. We rent out services to our customers. We pay for all of our devices and rent them out. We have contracts from anywhere from 36 months to five years. 

Many of our customers also test and evaluate the analytics of Meraki. Analytics is very important to our customers. Ruckus has the ability to connect and get analytics, but you need to pay for that. With other platforms, we can get a lot of information for free. With Meraki, you need to pay for a license on a year-to-year basis.

With Ruckus, even if you have a big environment, you can get great performance with only one access point. 

Overall, on a scale from one to ten, I would give this solution a rating of nine.  

We are using it for hospitality and private companies. I have a private cloud server acting as a controller, and I also have it on-premises for some of the clients. Some of the clients also have it in the Unleashed mode, and they're using the embedded controller on the access point.

Our clients have significantly improved their functions by reducing the number of access points and avoiding downtime, disconnect issues, and other issues.

I was trying to solve a problem for a client who had multiple access points to cover an area. There were several issues, and a colleague of mine suggested using Ruckus, and it was a revelation. It resolved all our issues. We changed from 12 access points to 3 access points, and everything started to work.

Zero-handoff is one of the top features. The client balancing between the access points is good. Its security is also fine.

Its pricing and licensing can be improved. Its UI can also be more user-friendly.

Currently, in the Unleashed mode, the information that you have about the switches that you add to the controller is quite limited. I would like more information regarding switches. In this mode, an access point acts as a controller, so you don't need a controller. It is for deployments with less than 125 access points, and you can use an access point as a controller.

I have been using this solution for the last five years.

It is quite stable.

Their technical support is fine. When and if I need something, they respond instantly.

I have used several solutions. In some cases, I am still using Ubiquity. If I have advanced requirements or need an enterprise solution, I go for Ruckus.

I have cloud and on-premises setups. Most of them were straightforward. Some of them were complex. In general, it takes a few hours for a site.

I am a reseller and system integrator.

It depends on the client. You have an initial license cost that you need to buy to bind the access point with the controller. This is a one-time fee. You also have to pay the support fee that, if I remember correctly, is about $25 per access point. Its pricing and licensing can be improved.

I am mostly using it as an access point. I plan to increase its usage and increase the number of companies. I would advise others to test the product. It is a fantastic product.

I would rate Ruckus Wireless a ten out of ten.

I work for a small school. In fact, I've worked with two separate schools with different administrations and they both had Ruckus — they both had the same equipment. There's probably one controller and maybe six, seven, eight access points.

We're running teacher PCs, might be about ten PCs on there, and then a bunch of student Chromebooks. We weren't one-to-one at the one school — they had carts they wheeled around. They might have had maybe 40 of them, but now they're one-to-one and they probably have a couple of hundred users — 200 to 300 users on there. The other school's been one-to-one, but it's a smaller school. They probably have a couple of hundred computers on the whole network — Chromebooks. That school's pretty much all Chromebooks.

I have been using this solution for five years.

I haven't heard any complaints about the WiFi equipment at all causing problems. We've had issues with the ISP, not enough bandwidth. At one place, the firewall equipment failed us, but with Ruckus, no complaints on the controllers. It's just been a solid performer for us.

I have very limited experience with support because the vendor takes care of all of that. They're kind of pricey, especially when you look at Ubiquiti. 

Interestingly enough, the vendor who sold us Ruckus is now quoting an upgrade and he's no longer quoting Ruckus, he's going with Ubiquiti. I asked them why they did that, he said "Oh, it's a better value." Maybe Ruckus dropped them and now they're representing Ubiquiti. They have some staff turnover, so we keep seeing new people. And that's the local vendor. I haven't dealt with Ruckus directly at all, so I don't know what the company would provide.

I logged into the system to look at it. That was a number of years ago, so my memory is vague. The only thing I really changed when I looked at it was to set up a separate sub-network for the students. They had a guest network already set up and they already had the staff networks. I set up a student WiFi network to segregate them from the staff.

I'm not the person who really configures them, our vendor did all that. When they first went in, I took a look at the configuration, but I haven't really touched them since then. You can configure them and just leave them to do their thing.

I went in once and set up a guest network — it was pretty straightforward. I didn't even have to look at the manual to do it.

The vendor is responsible for all maintenance-related issues.

With Ubiquiti, there's no annual cost to keep the software upgraded, whereas with Ruckus, you have to pay an annual fee or three-year fee. That makes it a little more pricey.

Ubiquiti is quite a bit cheaper, just on the upfront costs than the Ruckus equipment. I mean the Ubiquiti quote we got, we're not only doing the access points, but we're also doing our switches. If one person is doing Ubiquiti switches and Ubiquiti access points, another vendor's doing Ruckus equipment. We're seeing half the cost with the Ubiquiti equipment. I worked for Ubiquiti on a very small installation where cost was at a premium and they needed to get in as cheap as possible. It worked for them. It was a church. Dropped in about four access points and they were happy.

Overall, on a scale from one to ten, I would give this solution a rating of seven. The cost is the only thing dragging them down.