We recently proposed a Ruckus solution using Cisco switches, in our local area. We have a local network for Cisco switches that we can help implement, as well as wireless connectivity that we are proposing. For a better wifi experience, we proposed a Ruckus solution.
Solutions Architect at a comms service provider with 11-50 employees
Excellent cloud connectivity, with a single console that can be monitored and managed from any location in the world.
Pros and Cons
- "All IPs can be managed and monitored by the customer from a single console."
- "We would like to see a better licensing model for our customers."
What is our primary use case?
What is most valuable?
It has great features.
It also has cloud connectivity. All IPs can be managed and monitored by the customer from a single console. They will also manage and share the various regions' IPs and locations all over the world. However, a single console can be monitored and managed from anywhere in the world.
What needs improvement?
We would like to see a better licensing model for our customers.
For how long have I used the solution?
We have been providing Ruckus Wireless for a couple of months.
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What do I think about the scalability of the solution?
Ruckus Wireless is scalable.
We have three or four clients who currently use Ruckus Wireless.
How are customer service and support?
Technical support is fine.
Which solution did I use previously and why did I switch?
We also provide Cisco Catalyst Switches, and Alcatel switches for customers. We are gold partners with Alcatel which is why we work with Alcatel products such as PBX, network switches, and WiFi.
How was the initial setup?
The installation is straightforward.
I can take a week to install.
What's my experience with pricing, setup cost, and licensing?
Commercially Ruckus for its features, its pricing is expensive for the customer. Customers go back and forth with the pricing, but we convince them that it is beneficial to include features.
Licensing is subscription-based.
What other advice do I have?
This solution is provided by a team of three engineers at the upper and management levels.
I would recommend this solution to others who are interested in using it.
I would rateRuckus Wireless an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Sales Engineer at a tech services company with 11-50 employees
An affordable wireless solution, but integration could be better
Pros and Cons
- "I like the price and its capacity."
- "The initial setup could be more straightforward. It would be better if we could seamlessly integrate security tools like a firewall or IPS with Ruckus Wireless."
What is our primary use case?
My customers use Ruckus Wireless for computing, data transfer, and internet access.
What is most valuable?
I like the price and its capacity.
What needs improvement?
The initial setup could be more straightforward. It would be better if we could seamlessly integrate security tools like a firewall or IPS with Ruckus Wireless.
For how long have I used the solution?
I have been using Ruckus Wireless for almost ten years.
What do I think about the stability of the solution?
Ruckus Wireless is stable.
What do I think about the scalability of the solution?
Ruckus Wireless is scalable.
How was the initial setup?
The initial setup is not straightforward.
What's my experience with pricing, setup cost, and licensing?
Ruckus Wireless pricing is reasonable.
On a scale from one to five, I would give Ruckus Wireless pricing a four.
What other advice do I have?
On a scale from one to ten, I would give Ruckus Wireless a seven.
Although this product is a very good wireless solution and good for my customers over here, I still have to deal with poor integration.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Ruckus Wireless
June 2025

Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
859,533 professionals have used our research since 2012.
Solution Manager at Cibercol Informatica
It offers wider coverage than comparable solutions, with good support and pricing
Pros and Cons
- "The biggest advantages of Ruckus Wireless are pricing and support."
- "I think it would be nice if Ruckus offered the option of a cloud interface for easy configuration of Ruckus Wireless."
What is most valuable?
The biggest advantages of Ruckus Wireless are pricing and support.
What needs improvement?
I think it would be nice if Ruckus offered the option of a cloud interface for easy configuration of Ruckus Wireless.
For how long have I used the solution?
We've been using Ruckus Wireless for three months. Our company is a Ruckus integrator.
What do I think about the stability of the solution?
I've only worked with Ruckus Wireless, and it's okay for me. We've had no problems with stability.
Which other solutions did I evaluate?
We looked at other vendors, and I think Ruckus Wireless offered a larger range.
What other advice do I have?
I rate Ruckus Wireless 10 out of 10. It's the best wireless solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director Engineering & New Business at a comms service provider with 1-10 employees
Provides superior coverage and is very dependable
Pros and Cons
- "The solution provides superior coverage."
- "The solution currently lacks the integration of security services."
What is our primary use case?
We have different use cases for this solution. We deploy it for many of our customers in a variety of organizations including financial, manufacturing and retail. The use case depends on the needs of an organization. We are resellers.
What is most valuable?
The solution provides superior coverage and works as it should without any issues.
What needs improvement?
I would like to see the integration of security services that you'd find in Fortinet, for example, where you have the ability to integrate the firewall with it. I'd like to see some sort of security-specific platform that you find in many other solutions where there is a security gateway or something similar. For now, we deal with this by combining additional solutions with Ruckus.
For how long have I used the solution?
I've been using this solution for 10 years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
What's my experience with pricing, setup cost, and licensing?
This is a relatively more expensive product.
What other advice do I have?
Until now, our company has mainly used Ruckus but of late we're moving more to Fortinet Wi-Fi.
I rate this solution 10 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of IT Network Division at Panorinformatika
Flexible and reasonably priced with good technical support
Pros and Cons
- "The scalability has been very good."
- "It would be ideal if the solution offered more features."
What is our primary use case?
We use this solution for a variety of companies, including those in transportation and the government sector as well. It's used for wireless access.
What is most valuable?
Overall, we are very satisfied with its capabilities.
The pricing is very reasonable.
It is flexible.
It contains almost all of the new features that solutions require for wireless access.
The scalability has been very good.
Technical support has been good.
What needs improvement?
It would be ideal if the solution offered more features.
The product could use more integration capabilities.
For how long have I used the solution?
We've used the solution for a while now. We use it continuously, on different projects.
What do I think about the scalability of the solution?
We've installed the solution for many clients so far.
We find the solution to be very scalable. I'd rate the scalability at about an eight or a nine out of ten.
We have ten employees that work directly with the product.
How are customer service and technical support?
We have been satisfied with technical support, they have been helpful and responsive.
Which solution did I use previously and why did I switch?
We use solutions such as Juniper, Cisco Meraki, Ruckus, and Extreme. We are an independent integrator company, so we use the best solution for the customer.
How was the initial setup?
The time it takes to install the solution depends on the number of the EPs. We are speaking about the settings, not the manual installation. If we are speaking about the configuration, it takes one day in most cases.
We have a team of ten that can handle deployment and maintenance tasks. They are all engineers.
What about the implementation team?
We handle the implementation process for our clients.
What's my experience with pricing, setup cost, and licensing?
The solution is reasonably priced as compared to, for example, Cisco, which is much more expensive.
Customers need to pay a yearly licensing fee.
What other advice do I have?
Every month we have different installation projects. Sometimes we use Ruckus if the customer is satisfied with this solution. Usually, we suggest things to the customer based on if the price and if a client is price-conscious they tend to choose this, as opposed to Cisco, which is more expensive.
I'd rate the solution at a nine out of ten. We have been happy with it so far.
I'd recommend the solution to other users and organizations.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Wireless Technician at a tech services company with 51-200 employees
Can be used to analyze signal strength between access points
Pros and Cons
- "It gives you the whole user session, and you can tell that the client connected at the traffic post."
- "I wish that Ruckus Wireless were more affordable for customers."
What is our primary use case?
It's our enterprise hotspot solution. I think we have over 350 hotspots, and they all use Ruckus. They all come to a controller.
What is most valuable?
I like it mostly because it gives you the whole user session, and you can tell that the client connected at the traffic post. You can actually analyze the signal strength between access points. Also, Ruckus Wireless has a mesh feature that allows you to deploy mesh mode if you can't call.
This solution is reliable and comes with prompt technical support. Installation is straightforward as well.
What needs improvement?
I wish that Ruckus Wireless were more affordable for customers. It works well but comes at a price.
When we were using the on-premises controller some time ago, they used to have a feature which they called third party. You could have third party access points report to the Ruckus controller. However, the firmware that features this has disappeared, but I think it would be ideal to have that installed.
For how long have I used the solution?
We've been using Ruckus Wireless for maybe a year.
What do I think about the stability of the solution?
It is a reliable solution.
How are customer service and technical support?
Ruckus Wireless technical support is prompt.
How was the initial setup?
The initial deployment was straightforward.
What's my experience with pricing, setup cost, and licensing?
I'm not sure of the details, but I think we have continuous licenses, annual licenses, and three year licenses. Cost-wise, I wish it were more affordable.
What other advice do I have?
I would recommend this solution because as a company, we have deployed Ruckus as an enterprise solution. I would rate it at eight on a scale from one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Team Lead at Comstar - Information Systems Associates Ltd.
Good bandwidth and coverage, but the pricing is high
Pros and Cons
- "It's good for low-level usage."
- "The initial setup is complex."
How has it helped my organization?
We are primarily using the solution as a third party. Our clients use it.
What is most valuable?
It's good for low-level usage.
The coverage is pretty good so far. The bandwidth is also good for the most part.
What needs improvement?
It's not providing the bandwidth as per its particular description. In my view, in one moment, it reduced one-fourth.
The controller needs improvement. Sometimes when we are doing certain operations we have trouble. It's something that needs to be looked at. We looked at APM controllers and we find them to be more difficult.
The initial setup is complex.
What do I think about the scalability of the solution?
We have a variety of clients on the solution, and they are different sizes. Some are medium-sized. Others are large enterprise-level organizations.
How are customer service and technical support?
While the technical support is good, they do charge money if you want to have access to the support itself. That said, we're mostly satisfied with the level of service we are provided. It's not a bad service on offer.
Which solution did I use previously and why did I switch?
I do currently use Infinit Wireless Quanta products. I'm also familiar with Ubiquiti Wireless solutions.
How was the initial setup?
The initial setup is not straightforward. It's pretty complex. We found it to be a bit challenging.
The deployment itself takes about two to three hours.
What's my experience with pricing, setup cost, and licensing?
You do need to pay extra for technical support services if you would like to have access to them.
When we first offer Ruckus Wireless to our clients, they ask the price and are a bit shocked. They asked why we chose this when there are other lower options on the market. It's a hard sell sometimes due to the price tag. It's something they need to work on so that they align better with the market and get more competitive.
What other advice do I have?
We are partners. We offer this solution to our clients.
I personally am not much of a technical person, and therefore it's hard to get into specifics.
On the bandwidth and coverage, I would rate Ruckus at a nine out of ten. However, if we are looking at just pricing, I would rate it at a seven out of ten. Overall, in general, I would rate the solution as a whole at an eight out of ten. We're mostly happy with its capabilities, however, the price makes it a hard sell to clients.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
DevOps System Engineer at Monash University
A flexible wireless networking solution that is easy to install and manage
Pros and Cons
- "It's easy to install, and the management is flexible."
- "It could be more stable."
What is our primary use case?
We use it as a telecom solution and for the wireless requirements of a government hospital.
What is most valuable?
It's easy to install, and the management is flexible.
What needs improvement?
It could be more stable.
For how long have I used the solution?
I have been using Ruckus Wireless for more than seven years.
What do I think about the stability of the solution?
It's stable most of the time, but sometimes there's an issue with the operating system.
What do I think about the scalability of the solution?
It's a scalable solution. Our biggest project is with the Taipei City Government. We have over 7,000 users at peak time.
How are customer service and technical support?
It's easy to open a case, and the response is also quick.
How was the initial setup?
It was easy to set up and install Ruckus Wireless. The time to install and deploy depends on the size of the project. But for a LAN AP installation, it takes around ten to 15 minutes.
What about the implementation team?
We implemented this solution by ourselves as we're consultants.
What other advice do I have?
I would recommend Ruckus Wireless to new users.
On a scale from one to ten, I would give Ruckus Wireless an eight.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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