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Chief Technology Officer at IT Convergence
Real User
The UI is simple, modern, and familiar to our users. It's decreased our cost of training for the different aspects of the system.

What is most valuable?

The UI has helped us decrease the cost of training our users to use different aspects of the system. It’s very modern and has aspects that the users are familiar with from other sites, like Amazon or Apple, so the tool is very simple for them.

How has it helped my organization?

I personally tried implementing this HR functionality in another Oracle product called E-Business Suite, but it didn’t have a good adoption because of the user experience. So, we were early adopters on this and we’ve moved forward with different versions.

What needs improvement?

Integration. We still have Oracle E-Business Suite in other business areas, so integration of HCM Cloud into it would be an improvement.

Also, they should be working towards making the back end simpler for IT.

For how long have I used the solution?

I've used it for almost three years.

Buyer's Guide
Oracle HCM Cloud
May 2025
Learn what your peers think about Oracle HCM Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

We haven't scaled it since it was implemented.

How are customer service and support?

Customer Service:

7/10.

Technical Support:

7 to 8/10.

Which solution did I use previously and why did I switch?

We were using another solution from Oracle, and switched because of the more modern architecture and better user experience.

How was the initial setup?

It's very straightforward, very simple. Coming from another Oracle tool, they’ve done a great job simplifying the setup and the steps for performing the setup. It was very simple because it’s cloud-based.

What about the implementation team?

We did it internally. We have a team of experts.

What's my experience with pricing, setup cost, and licensing?

I think it’s pretty straightforward. I would advise others to make sure that they have a plan in place and that they’re prepared before they sign the contracts. Since it’s cloud, once you sign the contract the clock will start ticking and you’ll start playing. Getting ready, preparing for the project, and working with the Oracle Sales team on the contract is very important to save some money.

Which other solutions did I evaluate?

We didn’t compare with other products. We’re an Oracle shop.

What other advice do I have?

Have a knowledgeable partner who knows your HR processes. Don’t select a partner just because of their technical skills with the product or knowledge of the product.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We are a platinum partner.
PeerSpot user
it_user279870 - PeerSpot reviewer
Practice Manager Payroll/T&L at KBACE Technologies
Consultant
​Its integrated modules, such as for payroll, allow for more seamless business processes.

What is most valuable?

The payroll module.

How has it helped my organization?

Its integrated modules allow for more seamless business processes.

What needs improvement?

The user interface is not conducive to high volume data entry.

For how long have I used the solution?

I've been using it for 16 years.

What was my experience with deployment of the solution?

The biggest issue with the latest release is specifically with implementing the payroll module. It has had some issues with local taxes, and it didn’t calculate taxes at all for Pennsylvania or Ohio.

What do I think about the stability of the solution?

None, as it’s pretty stable. Being hosted by Oracle, the uptime is pretty good.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

8/10. As an implementer at one of their premier partners, and knowing the people I know at Oracle, I get pretty good customer service. If we need to escalate an issue we can typically go straight to someone in development.

Technical Support:

6/10. They sometimes have difficulty accurately troubleshooting issues.

Which solution did I use previously and why did I switch?

No, I’ve always worked with Oracle.

How was the initial setup?

It’s complex. That’s what keeps me employed – there’s a whole industry of consultants who are implementing Oracle. It is complex to configure.

What about the implementation team?

I am the implementation partner, so I do the implementations.

What's my experience with pricing, setup cost, and licensing?

Here’s the one thing – don’t let Oracle tell you to implement something just because they threw it into the purchase to sweeten the deal. All too often, I see customers where, during the negotiations for the licensing, Oracle will throw in such and such module – like Oracle time and labor – and the customer feels obligated to implement it, when they don’t really need it as maybe they already have a good in-house solution.

What other advice do I have?

Make sure that your systems integrator-partner knows the product

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We are an implementation partner for Oracle. We are also a customer of Oracle because we use Oracle EPS internally. We’re both customers and implementers.
PeerSpot user
it_user452343 - PeerSpot reviewer
it_user452343Chairman at Certus Solutions
Real User

I know this article is from 2015, but I concur with many of the answers which are still relevant in 2017. I too am an Oracle Cloud implementor, and the key thing in an implementation of this type is that your implementation partner should really know the product inside out. It's all about what you can configure, not what you can 'customise'. From a customer perspective, make sure you have a knowledgeable partner and listen to them!

Buyer's Guide
Oracle HCM Cloud
May 2025
Learn what your peers think about Oracle HCM Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
it_user279864 - PeerSpot reviewer
Director of Professional Services at a tech services company with 501-1,000 employees
Real User
As a cloud-based service, the subscription pricing is more cost-effective for us than licensing it and we've been able to scale up on the cloud.

What is most valuable?

For me personally, the most valuable is the account management suite. They're constantly developing it.

How has it helped my organization?

Oracle moved the solution to the cloud from on-site. This is more cost-effective for us as a subscription service rather than as a licence-based solution.

What needs improvement?

The mobile capabilities need to be improved. It would be good for our workforce to be able to access the information from mobile devices and respond to requests. The product is still in development, but the mobile capabilities are still better than their eBusiness suite, and we are happy with it for now.

We're still finding some issues, and third-party apps that need using with our systems. There's still a lot of development to be done, but they are constantly adding new features and modules. Currently, if Oracle doesn't have a solution, we can find a vendor who does.

For how long have I used the solution?

I've used it for about three years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered yet.

What do I think about the scalability of the solution?

We're scaling up on the cloud, and it's getting there.

How are customer service and technical support?

Customer Service:

They're fairly quick with their responses, 8/10. Every time we need a modification done, we need to speak to them.

Technical Support:

They're on top of things, 8/10 as there's always room for improvement.

Which solution did I use previously and why did I switch?

We previously used several different Oracle solutions, mainly converged systems. We wanted to have everything in one system, and are currently planning on importing our accounting into it.

How was the initial setup?

It was complex because we have several systems that needed integrating into the cloud system. With the API we use, this was done and it works well. There was also a lot of process change, because instead of tailoring the system to fit the process, we had to tailor the processes to the system.

What about the implementation team?

Most of the development was controlled by Oracle. The implementation itself though was done in-house with help here and there from a consultant.

What's my experience with pricing, setup cost, and licensing?

Work the best price you can, and tailor the product for your company to get the best price.

Which other solutions did I evaluate?

We didn't as we already had experience with Oracle, and wanted to move to their subscription service.

What other advice do I have?

Now there's a couple of other companies have it, as well as some consulting companies that do, so get advice from them.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We're an Oracle partner.
PeerSpot user
reviewer1584153 - PeerSpot reviewer
Regional Director at a consultancy with 11-50 employees
Real User
A high-priced solution that needs stronger performance integration
Pros and Cons
  • "All the features are good."
  • "Occasionally there are problems with stability."

What is our primary use case?

All nine product modules have been implemented.

What is most valuable?

All the features are good. It is primarily focused on recruitment core, HR management, and performance goals.

What needs improvement?

The price is high, and other products in the market are about 30% less expensive. They should have stronger goals and performance integration in the next release.

For how long have I used the solution?

We have four years of hands-on experience with Oracle HCM Cloud.

What do I think about the stability of the solution?

Occasionally there are problems with stability because it's new. We have issues when we implement and run time.

What do I think about the scalability of the solution?

It is a scalable product, and it does not require much maintenance. We have a team of three that manages the solution.

How are customer service and support?

I rate the technical support a six out of ten. They do not have continuity on a ticket, and different people can manage the same request.

How was the initial setup?

The initial setup is fairly straightforward. I rate the setup a ten out of ten.

What's my experience with pricing, setup cost, and licensing?

It can cost over a million dollars to set up Oracle HCM Cloud on a large project.

What other advice do I have?

I rate this solution a three out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner / Integrator
PeerSpot user
reviewer1485189 - PeerSpot reviewer
Consultant at a financial services firm with 1-10 employees
Consultant
Has a good analytics feature, timely product updates, and you can work with it from any place
Pros and Cons
  • "What I like best about Oracle HCM Cloud is that its configuration is okay. I also like it in terms of updates. Product updates that take place from time to time improve Oracle HCM Cloud. What I also found valuable in the product is that since it's on cloud, you can work with it from any place."
  • "It's not so easy to customize as it's cloud-based."

What is most valuable?

What I like best about Oracle HCM Cloud is that its configuration is okay. I also like it in terms of updates. Product updates that take place from time to time improve Oracle HCM Cloud.

What I also found valuable in the product is that since it's on cloud, you can work with it from any place.

What needs improvement?

In terms of room for improvement, Oracle HCM Cloud is okay in general, so I don't know if it needs to be improved currently. It's a very complete solution. The payroll has been added to Oracle HCM Cloud, and even its analytics feature is very good, so I find the product okay, though it's not so easy to customize as it's cloud-based.

For how long have I used the solution?

I've been using Oracle HCM Cloud for eight years.

What do I think about the stability of the solution?

Oracle HCM Cloud is okay, stability-wise.

What do I think about the scalability of the solution?

Oracle HCM Cloud is a scalable product.

How are customer service and support?

Technical support for Oracle HCM Cloud is okay.

What other advice do I have?

The number of users of Oracle HCM Cloud depends on the project. For example, it could be from five hundred employees to ten thousand employees. I'm not the one who decides on increasing the usage of the product.

My rating for Oracle HCM Cloud is nine out of ten because not everything can be perfect.

My company is an Oracle partner.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1240797 - PeerSpot reviewer
Solution Specialist at a computer software company with 10,001+ employees
MSP
Stable and easy to use
Pros and Cons
  • "HCM Cloud's most valuable feature is its ease of use - it's interlinked, so you can drill down into information."
  • "HCM's analytics features could be improved."

What is our primary use case?

I mainly use HCM Cloud to manage the timesheet to access our payroll and see current roles.

What is most valuable?

HCM Cloud's most valuable feature is its ease of use - it's interlinked, so you can drill down into information.

What needs improvement?

HCM's analytics features could be improved.

For how long have I used the solution?

I've been using Oracle HCM Cloud for nine years.

What do I think about the stability of the solution?

HCM Cloud is pretty stable, and we get clear communication when updates are going to cause outages.

What do I think about the scalability of the solution?

HCM Cloud is scalable.

Which solution did I use previously and why did I switch?

I previously used SAP.

What other advice do I have?

I would give HCM Cloud a rating of nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1140855 - PeerSpot reviewer
Technology Consulting Manager at a computer software company with 10,001+ employees
Real User
Beneficial self-services, reliable, and responsive support
Pros and Cons
  • "The most valuable features in Oracle HCM Cloud are the employee and manager self-services."
  • "The solutions could improve by having better performance. There are times when we have experienced some delays. The reports could be quicker."

What is our primary use case?

Oracle HCM Cloud is used to analyze the HR processes mainly.

How has it helped my organization?

Oracle HCM Cloud has helped the organization by harmonizing the processes. It simplifies the user experience and helps the end-users generally.

What is most valuable?

The most valuable features in Oracle HCM Cloud are the employee and manager self-services.

What needs improvement?

The solutions could improve by having better performance. There are times when we have experienced some delays. The reports could be quicker.

For how long have I used the solution?

I have been using Oracle HCM Cloud for approximately 10 years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Oracle HCM Cloud is scalable, and it is easy to do.

HR departments are typically using this solution.

How are customer service and support?

The Oracle support is good, they have been responsive.

How was the initial setup?

The initial setup is straightforward. The full deployment can take approximately one year. 

What's my experience with pricing, setup cost, and licensing?

There is a subscription to use this solution, and there can be additional fees.

What other advice do I have?

I rate Oracle HCM Cloud a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Oracle HCM technical functional at Mashura Consultants
Real User
Is a user-friendly solution, but needs more courses to increase knowledge
Pros and Cons
  • "Oracle HCM Cloud is easier to use than Oracle ETS. Everything is included on one page, and we no longer need to do workarounds. For example, creating elements, eligibility profiles, and formulas is much easier."
  • "Oracle should have different bundles to provide access to courses. Then, we would be able to increase our knowledge on how to use Oracle applications."

What is most valuable?

Oracle HCM Cloud is easier to use than Oracle ETS. Everything is included on one page, and we no longer need to do workarounds. For example, creating elements, eligibility profiles, and formulas is much easier.

What needs improvement?

Oracle should have different bundles to provide access to courses. Then, we would be able to increase our knowledge of how to use Oracle applications.

For how long have I used the solution?

I've been using this solution for two years.

What do I think about the stability of the solution?

It is a stable solution.

How are customer service and support?

On a scale from one to ten, with one being bad and ten being the best, I would rate technical support at seven.

How would you rate customer service and support?

Neutral

What other advice do I have?

I would advise you to use Oracle HCM Cloud as it is a user-friendly solution. On a scale from one to ten, I would give an overall rating of seven to this solution.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Oracle HCM Cloud Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Oracle HCM Cloud Report and get advice and tips from experienced pros sharing their opinions.