What is our primary use case?
Oracle HCM Cloud is used for enterprise expenses and modules. It is also used for managing the workforce's jobs, positions, and roles.
What is most valuable?
Oracle HCM Cloud offers several valuable features, including financial, procurement, and expense clouds. Additionally, the solution's ability to manage employee churn rate, expense reporting, and user-friendliness are noteworthy features. For financial management, users can integrate with a subscription through the Accounting Hub. The procure-to-pay and order-to-cash processes are seamless in Oracle HCM Cloud. Once all configurations are in place, users can enjoy a smooth experience. Also, the solution's performance is very good.
What needs improvement?
It requires to improve its SaaS products, cash flows, and delivery APIs as we are encountering 500 or 404 errors within our organization. Additionally, enhancements must be made to the SaaS API and Oracle ERP Cloud. Having a tool for continuous integration and deployment would also be beneficial. Moreover, limitations related to file size need to be addressed. Exposure to users on the volume or utilization of servers and memory is necessary. Currently, when users hit the threshold, the system experiences a slowdown. Therefore, Oracle should provide users with information on their utilization and threshold limits, such as increasing memory or scaling up or down on CPUs. We are looking for such recommendations from Oracle.
For how long have I used the solution?
Our company has been using Oracle HCM Cloud, and in a couple of months, it will mark the completion of two years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Oracle HCM Cloud is a scalable solution, especially since the cloud version is scalable vertically and horizontally. In our organization, more than 100 employees use the solution. Also, in our organization, we do have plans to increase its usage.
How are customer service and support?
At our workplace, we have contacted Oracle's technical support. I rate the solution's technical support a seven out of ten. I would like to see the support for API integration improve.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
In PeopleSoft, we are using its financials. Currently, we migrated to an ERP solution. So, we are just using the PeopleTools and the application, in which the tools can be upgraded. In my organization, we have a large user base where we integrate the data with Workday. PeopleSoft HCM and Workday were the options we were using before choosing Oracle HCM Cloud. So, we moved away from PeopleSoft and implemented Oracle Cloud ERP, and that's when we bought Oracle HCM Cloud. The main reason for doing so was the expenses.
How was the initial setup?
The initial setup or implementation process of the solution is fine. The deployment process took place in two days. So, once one has the runbook and everything in place, it is not that difficult.
What was our ROI?
It has only been 18 months since implementation. So, it is too early to calculate the ROI. We need another six months to consider the ROI calculation.
What's my experience with pricing, setup cost, and licensing?
Though I cannot comment on the solution's cost, a fixed cost is involved based on my understanding. The cost multiplies based on the number of users.
What other advice do I have?
Oracle HCM Cloud can be a viable option for organizations, provided the configurations and rules are properly implemented. The solution tends to work better when an organization does not have much employee turnover or churn rate. However, once a year, in the event of a churn-out of 60,000 employees in a single day, there may be delays in synchronizing certain details. Overall, I rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.