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IT Director at a university with 51-200 employees
Real User
May 16, 2021
Stable, good support, and works well for payroll, but the access speed in China needs improvement
Pros and Cons
  • "We have not had any issues with the stability of this solution."
  • "I think they should have a larger data center in China, which would significantly increase the access speed from my current workspace."

What is our primary use case?

We use this solution to manage our employee's information and their salaries. 

Generally, we use it for payroll purposes.

What is most valuable?

The system is okay and works well for us.

What needs improvement?

I think they should have a larger data center in China, which would significantly increase the access speed from my current workspace.

The access and speed should be increased.

For how long have I used the solution?

I have been using Oracle HCM Cloud for three years.

We are using the latest version. It's a cloud-based solution.

Buyer's Guide
Oracle HCM Cloud
December 2025
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What do I think about the stability of the solution?

We have not had any issues with the stability of this solution.

What do I think about the scalability of the solution?

As a cloud solution, it's definitely scalable.

If we pay more, we get more features and functionalities. These include options such as recruitment and performance reviews. In general, it's very scalable.

We have 185 users in our organization.

How are customer service and support?

Technical support is fine. We are satisfied with the level of support that we have.

It's an additional cost for higher-level support.

How was the initial setup?

There is no installation required, as it is a cloud-based solution.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are on a yearly basis.

The price could be cheaper. We want it to be as cheap as possible.

What other advice do I have?

Oracle HCM Cloud is a part of Oracle Cloud ERP.

Definitely, I would recommend this solution to others who are interested in using it.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1484043 - PeerSpot reviewer
Associate Vice President at a tech services company with 501-1,000 employees
Real User
Feb 7, 2021
Good at building to client's needs with a robust roadmap and an all-around solid product
Pros and Cons
  • "The solution is very good at building out a roadmap based on client needs and feedback."
  • "The product needs to keep improving the integration tools and the tools to load the data - that whole mechanism - in order to allow for flexibility in the configuration."

What is most valuable?

They've really taken the best of breed from another product. With the products that they're using, like HCM and Finance, they're very solid. 

The solution is very good at building out a roadmap based on client needs and feedback. 

What needs improvement?

The solution is still quite young, as a cloud service.

They just need to keep enhancing, listening to the customers, and enhancing the business needs of the customers. They need to really get their student administration system out. They need to get that done so that we can purchase that and implement it.

All systems are still growing, and they're enhancing those. I can't say really a specific area of functionality, or feature is lacking. It goes back to overall just listening to the clients and the business needs and enhance from that.

The product needs to keep improving the integration tools and the tools to load the data - that whole mechanism - in order to allow for flexibility in the configuration.

For how long have I used the solution?

We've been working with the solution for four or five years at this point. We're new to the cloud.

How are customer service and technical support?

In general, the company is very good at receiving feedback and improving on their solution.

What's my experience with pricing, setup cost, and licensing?

The solution has a SaaS licensing model.

What other advice do I have?

We are a partner and have a relationship with a vendor.

As we use the cloud deployment model, we are always on the latest version of the solution. You don't have a choice. It automatically updates everything regularly.

This application is a software as a service model. Oracle hosts this. It's on their infrastructure. I'm not sure where they have their own infrastructure, however.  

I would rate this solution at an eight out of ten. It's my understanding that they are still enhancing a lot of things and there is still a lot of growth ahead for the product.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Oracle HCM Cloud
December 2025
Learn what your peers think about Oracle HCM Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,853 professionals have used our research since 2012.
Real User
Dec 30, 2022
Customized direct usage, with stability regardless of external interruptions, and scalable
Pros and Cons
  • "The most valuable feature is fast reporting."
  • "I would like to see more direct access for both human resources and employees without so many screens to navigate."

What is our primary use case?

Our primary use case is for employee self-service, leave of absence, and when they leave.

What is most valuable?

The most valuable feature for me is fast reporting. If the data has been put correctly within the system, uploaded, or transferred, then it will be able to give us the correct information as we report. The one thing that I have noticed is whatever you put in the request, it is fast to get you the information.

What needs improvement?

I would like to make sure that the screens that we are working on, do not  require us to have so many steps and layers of screens and that we could go straight to the point. I am referring to both human resources and employees. 

For how long have I used the solution?

I have been using Oracle HCM Cloud for the past year.

What do I think about the stability of the solution?

The system is stable. Sometimes we get a breakdown message but that can be due to a lack of electricity and generator issues and not necessarily a fault in the solution itself.

What do I think about the scalability of the solution?

We currently have over one hundred individuals using the program.

What other advice do I have?

I would rate Oracle HCM Cloud an eight on a scale of one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1584153 - PeerSpot reviewer
Regional Director at a consultancy with 11-50 employees
Real User
Nov 12, 2022
A high-priced solution that needs stronger performance integration
Pros and Cons
  • "All the features are good."
  • "Occasionally there are problems with stability."

What is our primary use case?

All nine product modules have been implemented.

What is most valuable?

All the features are good. It is primarily focused on recruitment core, HR management, and performance goals.

What needs improvement?

The price is high, and other products in the market are about 30% less expensive. They should have stronger goals and performance integration in the next release.

For how long have I used the solution?

We have four years of hands-on experience with Oracle HCM Cloud.

What do I think about the stability of the solution?

Occasionally there are problems with stability because it's new. We have issues when we implement and run time.

What do I think about the scalability of the solution?

It is a scalable product, and it does not require much maintenance. We have a team of three that manages the solution.

How are customer service and support?

I rate the technical support a six out of ten. They do not have continuity on a ticket, and different people can manage the same request.

How was the initial setup?

The initial setup is fairly straightforward. I rate the setup a ten out of ten.

What's my experience with pricing, setup cost, and licensing?

It can cost over a million dollars to set up Oracle HCM Cloud on a large project.

What other advice do I have?

I rate this solution a three out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner / Integrator
PeerSpot user
reviewer1485189 - PeerSpot reviewer
Consultant at a financial services firm with 1-10 employees
Consultant
Jun 29, 2022
Has a good analytics feature, timely product updates, and you can work with it from any place
Pros and Cons
  • "What I like best about Oracle HCM Cloud is that its configuration is okay. I also like it in terms of updates. Product updates that take place from time to time improve Oracle HCM Cloud. What I also found valuable in the product is that since it's on cloud, you can work with it from any place."
  • "It's not so easy to customize as it's cloud-based."

What is most valuable?

What I like best about Oracle HCM Cloud is that its configuration is okay. I also like it in terms of updates. Product updates that take place from time to time improve Oracle HCM Cloud.

What I also found valuable in the product is that since it's on cloud, you can work with it from any place.

What needs improvement?

In terms of room for improvement, Oracle HCM Cloud is okay in general, so I don't know if it needs to be improved currently. It's a very complete solution. The payroll has been added to Oracle HCM Cloud, and even its analytics feature is very good, so I find the product okay, though it's not so easy to customize as it's cloud-based.

For how long have I used the solution?

I've been using Oracle HCM Cloud for eight years.

What do I think about the stability of the solution?

Oracle HCM Cloud is okay, stability-wise.

What do I think about the scalability of the solution?

Oracle HCM Cloud is a scalable product.

How are customer service and support?

Technical support for Oracle HCM Cloud is okay.

What other advice do I have?

The number of users of Oracle HCM Cloud depends on the project. For example, it could be from five hundred employees to ten thousand employees. I'm not the one who decides on increasing the usage of the product.

My rating for Oracle HCM Cloud is nine out of ten because not everything can be perfect.

My company is an Oracle partner.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1240797 - PeerSpot reviewer
Solution Specialist at a computer software company with 10,001+ employees
MSP
Jun 10, 2022
Stable and easy to use
Pros and Cons
  • "HCM Cloud's most valuable feature is its ease of use - it's interlinked, so you can drill down into information."
  • "HCM's analytics features could be improved."

What is our primary use case?

I mainly use HCM Cloud to manage the timesheet to access our payroll and see current roles.

What is most valuable?

HCM Cloud's most valuable feature is its ease of use - it's interlinked, so you can drill down into information.

What needs improvement?

HCM's analytics features could be improved.

For how long have I used the solution?

I've been using Oracle HCM Cloud for nine years.

What do I think about the stability of the solution?

HCM Cloud is pretty stable, and we get clear communication when updates are going to cause outages.

What do I think about the scalability of the solution?

HCM Cloud is scalable.

Which solution did I use previously and why did I switch?

I previously used SAP.

What other advice do I have?

I would give HCM Cloud a rating of nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1848291 - PeerSpot reviewer
Manager at a tech services company with 10,001+ employees
Real User
May 1, 2022
Provides new features on a quarterly basis
Pros and Cons
  • "Oracle HCM Cloud adds the latest features on a quarterly basis to the cloud, which makes it very easy for customers to adapt to the new features."
  • "The performance and reaction time can be improved."

What is our primary use case?

My clients use it as their HR system.

What is most valuable?

Oracle HCM Cloud adds the latest features on a quarterly basis to the cloud, which makes it very easy for customers to adapt to the new features.

Also, they are quite innovative in terms of bringing in more collaborative versions of self services, for example, chat bots being included in the package. You can really scale up the application in HR.

What needs improvement?

The performance and reaction time can be improved.

Some of the new features that are released affect the stability. This is an area for improvement as well.

For how long have I used the solution?

I've been working with this solution for six to seven years.

What do I think about the stability of the solution?

The stability has improved a lot in recent years.

What do I think about the scalability of the solution?

It can easily scale up.

What other advice do I have?

I would recommend Oracle HCM Cloud to my clients and would rate it at eight on a scale from one to ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1620951 - PeerSpot reviewer
General Manager - Software Solutions at a tech services company with 201-500 employees
Real User
Sep 10, 2021
Very comprehensive with the additional capability for a balanced scorecard
Pros and Cons
  • "Offers a good balanced scorecard capability."
  • "The interface could be more user friendly."

What is most valuable?

This is a very comprehensive solution, covering every aspect of the HCM profit cycle and the life cycle. It's got from hire to fire. It also has the additional capability for a balanced scorecard, which is a key component of any company evaluation. That comes as part of the balanced scorecard concept, as part of a strategy process within the HCM product portfolio. It's a huge benefit to anyone taking up the Oracle HCM solution.

What needs improvement?

I think the interfaces could be improved because when you're going into the landing page,  the interfaces look a bit blunt when they could be more user-friendly. I'd like to see some additional modules around direct integration into healthcare devices. If you have a lot of wearable devices wher the information could be directly put into the system it might be able to predict the probability that someone might go on sick leave, for example. Health and wellness could be incorporated into the system and it would be good to see integration with the wearables within the product. I'd also like to see more integration with AI.

For how long have I used the solution?

I've been using this solution for close to four years. 

What do I think about the stability of the solution?

This is a stable product. 

What do I think about the scalability of the solution?

Scalability is easily achieved because it's on cloud. 

How are customer service and technical support?

The technical support of Oracle is extremely good because they have a defined platform, and everything is clear. One area that could be improved is when requests are made and they move it across different time zones over the period of a day. In the morning, it might go to Asia and if the issue hasn't been solved by the end of the day there, it gets shifted to Europe which can be frustrating.

How was the initial setup?

With the correct knowledge, the setup is relatively straightforward. It's not a download and install solution like MS office so you need people who know the product. And it's not a difficult process to configure the module because the options for customizations are standardized within the solution itself. The process and procedures for getting the add-on, or the additional functionalities included in the solution are clearly defined in terms of how the customization would work within that solution. You need to have a technical, functional consultant to do the configuration, customizations or any additions that might be required. 

What other advice do I have?

I rate this solution eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Oracle HCM Cloud Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free Oracle HCM Cloud Report and get advice and tips from experienced pros sharing their opinions.