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Customer Success Manager at One Identity
MSP
Top 20
Jan 12, 2026
Secure access has become seamless and daily authentication workflows are faster
Pros and Cons
  • "OneLogin has impacted our organization by making work efficient for people by granting them easy access and logins."

    What is our primary use case?

    My main use case for OneLogin at my organization is to access our SharePoint and other internal documents when it's prompting me to do a two-factor authentication.

    One example is that earlier today I was trying to access the hub and in order to do so, I had to sign into my work email, which I did. OneLogin was able to step in and prompt me to do a further authentication through OneLogin app on my phone to grant me access to the hub.

    I use the single sign-on feature and I use it every day.

    What is most valuable?

    One of the best features is how fast OneLogin prompts you to submit a number.

    The speed of the prompt grants me the ability to access my internal resources faster, which then makes me be able to work quicker and more efficiently.

    OneLogin has impacted our organization by making work efficient for people by granting them easy access and logins.

    In terms of security, I have been able to have all my information on lockdown more.

    It was so easy to integrate OneLogin single sign-on feature on my third-party authentication provider.

    I was pretty impressed with OneLogin's ability to provide a seamless end-user experience for signing in and authenticating to needed applications.

    What needs improvement?

    I think OneLogin works well the way it is.

    For how long have I used the solution?

    I have been using OneLogin for the three months I have been employed at One Identity and it has been great.

    Buyer's Guide
    OneLogin
    April 2026
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    What do I think about the stability of the solution?

    OneLogin is stable.

    What do I think about the scalability of the solution?

    OneLogin's scalability is very good.

    How are customer service and support?

    OneLogin's customer support has been great. I would rate OneLogin's customer support a 10 out of 10.

    Which solution did I use previously and why did I switch?

    I did not use a different solution before OneLogin.

    What other advice do I have?

    I would encourage others looking into using OneLogin to explore the entirety of the app.

    I give this product a rating of 10 out of 10.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Jan 12, 2026
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    PeerSpot user
    Cyber Security Analyst at TalaKunchi
    Real User
    Top 5
    May 10, 2026
    Centralized access management has simplified secure logins and reduced password reset efforts
    Pros and Cons
    • "OneLogin has positively impacted our organization by improving security and user experience by simplifying access to business applications through single sign-on while also reducing password reset tickets and manual account management for the IT team."
    • "OneLogin could improve its admin interface and troubleshooting experience because some configuration and error logs can be difficult to track during complex integrations or provisioning issues."

    What is our primary use case?

    My main use case for OneLogin is centralized identity and access management, primarily for enabling single sign-on and MFA across cloud applications like Microsoft 365, Salesforce, and internal business tools.

    For single sign-on or MFA in my daily workflow, we use OneLogin to give employees one secure login for applications such as Microsoft 365 and Salesforce. MFA automatically triggers when users sign in from unmanaged devices or new locations, which has made access management much simpler for the IT team.

    What is most valuable?

    The best features OneLogin offers include easy management of SSO, adaptive MFA, Smart Factor Authentication, automated user provisioning, de-provisioning, and strong integration support for cloud and on-premises applications, which really helps simplify identity management and improve security.

    Smart Factor Authentication in OneLogin has helped us reduce unnecessary MFA prompts by applying extra verification only for risky logins. Automated provisioning saved a lot of time by automatically creating and removing user access based on HR or Active Directory changes.

    OneLogin has positively impacted our organization by improving security and user experience by simplifying access to business applications through single sign-on while also reducing password reset tickets and manual account management for the IT team.

    After implementing OneLogin, we saw password reset tickets drop noticeably because employees could access most applications through a single login and automated provisioning reduced manual onboarding and offboarding work that previously took the IT team hours each week.

    Overall, OneLogin has been a reliable identity management platform for simplifying SSO and MFA across multiple applications. It is especially useful for organizations looking to reduce password-related support issues while improving access security.

    What needs improvement?

    OneLogin could improve its admin interface and troubleshooting experience because some configuration and error logs can be difficult to track during complex integrations or provisioning issues. Better documentation and faster support for advanced cases would also help IT teams manage deployments more efficiently.

    One area I would appreciate improvement in is reporting and audit visibility because pulling detailed user activity or troubleshooting authentication failures can sometimes feel less intuitive than it should be, especially in larger environments.

    Better customization and clearer workflow for complex conditional access policies in large enterprise environments are needed. I advise starting with a small pilot rollout first and ensuring that your identity sources such as Active Directory or HR systems are properly organized before enabling automated provisioning.

    For how long have I used the solution?

    I have been working in my current field for one year.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: May 10, 2026
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    Buyer's Guide
    OneLogin
    April 2026
    Learn what your peers think about OneLogin. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
    893,915 professionals have used our research since 2012.
    Founder's Office at a tech vendor with 1-10 employees
    Real User
    Top 10
    Mar 30, 2026
    Centralized access management has simplified onboarding and strengthened authentication controls
    Pros and Cons
    • "OneLogin has positively impacted my organization by centralizing identity management and enforcing strong authentication policies such as MFA."
    • "OneLogin can be improved in several ways."

    What is our primary use case?

    My main use case for OneLogin is to provide secure single sign-on access to multiple applications for our users. This simplifies user access by reducing the need for passwords and helps decrease password-related issues. OneLogin also manages user provisioning and de-provisioning to ensure users have the right access at the right time. Additionally, it implements multi-factor authentication and policy control to enhance security.

    A specific example of how my team uses OneLogin for single sign-on and user provisioning in our day-to-day work is when we onboard a new employee. We use OneLogin to quickly provision their user account across multiple applications. We create their account in OneLogin, which automatically grants them access to email, the HR system, and project management tools without needing separate logins. This saves time and reduces errors compared to manual account creation in each application.

    We also enforce security policies such as multi-factor authentication for sensitive applications. This provides protection against unauthorized access and enhances our overall security posture.

    How has it helped my organization?

    OneLogin has positively impacted my organization by centralizing identity management and enforcing strong authentication policies such as MFA. It has streamlined user access, allowing employees to log in once and access multiple applications, which boosts productivity.

    What is most valuable?

    The best features OneLogin offers are single sign-on, multi-factor authentication, and user provisioning and de-provisioning automation.

    What makes the multi-factor authentication and provisioning automation stand out to me is the support methods such as SMS, authenticator apps, and hardware tokens, which give flexibility to users and administrators. It is easy to configure with policies that can be applied based on user roles.

    The user-friendly interface makes it easier for IT teams and end-users to manage access and authentication.

    What needs improvement?

    OneLogin can be improved in several ways. The initial setup process can be easier.

    The documentation could be more comprehensive and easier to navigate, especially for complex integrations. Step-by-step tutorials and troubleshooting guides would help users resolve issues faster without needing to contact support.

    For how long have I used the solution?

    I have been using OneLogin for approximately nine to ten months.

    What do I think about the stability of the solution?

    OneLogin is stable.

    What do I think about the scalability of the solution?

    OneLogin is quite scalable.

    Which solution did I use previously and why did I switch?

    Before using OneLogin, we were not using a different solution.

    How was the initial setup?

    OneLogin has reduced the time required for user productivity by approximately forty to fifty percent.

    What about the implementation team?

    The impact of enforcing MFA at the desktop level, regardless of online or offline status, on my security protocols is significant. When offline, it strengthens security by ensuring that only authorized users can access the device. It reduces the risk of unauthorized access if a device is lost or stolen, as credentials alone are not sufficient. This approach maintains compliance with strict security policies and regulatory requirements.

    What was our ROI?

    I have seen a return on investment with OneLogin, as time has been saved.

    What's my experience with pricing, setup cost, and licensing?

    I was not on the team that handled pricing, setup cost, and licensing.

    Which other solutions did I evaluate?

    Prior to choosing OneLogin, we did not evaluate other options.

    What other advice do I have?

    My impression of the user identity synchronization across directories functionality in OneLogin is that it is generally reliable and efficient. It supports syncing across multiple directories such as Active Directory, LDAP, and cloud directories, which helps maintain consistent user data.

    My impression of OneLogin's ability to provide a seamless end-user experience for signing in and authenticating to needed applications is that it offers a smooth and user-friendly sign-in experience through its SSO capabilities. Users can access multiple applications with one set of credentials, which reduces password fatigue and support calls.

    I have not used the single sign-on feature with third-party authentication providers.

    My advice to others looking into using OneLogin is that it is a very good platform that you should definitely consider. I would rate this product a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Mar 30, 2026
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    Twinkle Solanki - PeerSpot reviewer
    Business development executive at Digitaltrack solution Pvt Ltd
    Real User
    Top 5
    Apr 30, 2026
    Centralized access has reduced login issues and improves security with smooth single sign-on
    Pros and Cons
    • "Overall, OneLogin has had a very positive impact on our organization, improving both efficiency and security across our systems by significantly reducing login-related issues such as password resets or account lockouts, reducing the workload on our IT support team, and enabling employees to access the tools they need much faster, which has improved overall productivity."
    • "One area is the user interface, which could be made more intuitive and modern, especially for new users who may need some time to get familiar with the platform."

    What is our primary use case?

    My main use case for OneLogin is to simplify and secure access management across multiple applications. We primarily use it for single sign-on so users can log in once and access all the tools they need without remembering multiple passwords.

    How has it helped my organization?

    Using OneLogin for single sign-on has definitely made a positive impact on both our users and our team. It has made daily work much easier since users no longer need to remember multiple passwords or log in to different systems separately. It has significantly reduced our login-related issues like password resets and account lockouts, which used to take a lot of our IT team's time. As a result, productivity has improved, and users can focus more on their work instead of dealing with access passwords.

    One additional benefit I would like to highlight is the improved visibility and control for our IT team. With OneLogin, we can easily manage user access from a central place, which makes onboarding and offboarding much faster and more secure.

    Overall, OneLogin has had a very positive impact on our organization. It has improved both efficiency and security across our systems. One of the key outcomes we have noticed is the significant reduction in login-related issues such as password resets or account lockouts, which has reduced the workload on our IT support team. At the same time, employees are able to access the tools they need much faster, which has improved overall productivity.

    While we don't have exact numbers to share, we are definitely seeing noticeable improvement in several areas. For example, the number of password reset requests and login-related support tickets has gone down significantly since implementing OneLogin. Our IT team spends much less time handling access issues, which allows them to focus on more strategic tasks. We also observe faster onboarding and offboarding processes, which has improved overall operational efficiency.

    What is most valuable?

    The best features OneLogin offers are improved productivity and user experience. Multi-factor authentication adds an extra layer of security, helping protect sensitive data and reduce the risk of unauthorized access.

    Our experience with multi-factor authentication in OneLogin has been very positive. Initially, there was a small learning curve for some users, but overall the adaptation was quite smooth. The setup process is straightforward, and once users understood the importance of the extra security step, they adapted quickly. From a security perspective, we have definitely seen improvements. It has significantly reduced the risk of unauthorized access and added an extra layer of protection for our sensitive systems and data. This has given both users and our IT teams more confidence in our overall security.

    What needs improvement?

    Overall, our experience with OneLogin has been very positive, but there are a few areas where it could be improved. One area is the user interface, which could be made more intuitive and modern, especially for new users who may need some time to get familiar with the platform.

    One area of improvement would be to enhance the customization of features, especially when it comes to access policies and user workflows. This would allow an organization to tailor the platform more closely to their specific needs.

    For how long have I used the solution?

    I have been using OneLogin for two years.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Apr 30, 2026
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    reviewer2339421 - PeerSpot reviewer
    Junior Security Consultant at a computer software company with 11-50 employees
    Consultant
    Feb 7, 2024
    Integrated well and had a single pane of glass, but downtime and pricing were issues for us
    Pros and Cons
    • "The single sign-on and the fact that we can integrate everything in one place and control from there were valuable features of this solution."
    • "They have downtime twice a year or once in six months. During the downtime, the SSO page did not come up. When users wanted to get to their email, they were redirected to the OneLogin page, but the page did not come up, and MFA and logins failed. It completely crippled us."

    What is our primary use case?

    We used single sign-on, multifactor authentication, lifecycle management, and connectors.

    How has it helped my organization?

    When we rolled it out, adoption was very quick. We migrated our email and other things to OneLogin, so adoption was very quick. The gateway became OneLogin, so if you wanted to get your email or anything else, you had to go through OneLogin to get it. It was quick and easy once we turned things on. Even the engineer who assisted us was very helpful. Once we turned it on, the users seamlessly started using OneLogin. They were redirected every time from others, and that ensured that there were no loopholes in what we were implementing.

    We had a single pane of glass for access management across the organization, but the caveat is that for managing users provisioning and deprovisioning, apps have to support that feature. This single pane of glass was very important because we eliminated ghost accounts that were not being used. We had no idea about them. After implementing OneLogin, when a user left, the deletion used to happen everywhere, so the licensing cost and all those things came down. Audit logs came in one place, so we had all the control. That improved our visibility a lot.

    The single pane of glass for access management enabled collaborative work between IT and Security. It simplified a lot of information for Security, and for IT, it simplified their setup process. For example, they would set up automatic provisions for emails, security training, etc. They would then just set up the user on OneLogin, and automatic provisioning would be done for them. When a user left, the user was removed automatically. That cleaned up things for us and improved processes.

    OneLogin 100% helped to free up time for our IT team. The main work we did was setting up automatic provisioning. We reduced our time from five to ten minutes in creating a user to doing it in an instance. For example, creating a user and assigning it on OneLogin to a department, such as IT, automatically moved them to groups and email groups on Gmail. That was no longer manual. They were just writing out the information that was given, and in the backend, it got mapped correctly to what was needed. That saved time for us.

    OneLogin enabled us to securely manage a growing user base or more applications with a smaller IT staff. After implementing OneLogin, we just had to work on one main platform. We did not fully need administrators for other systems.

    We worked in a hybrid environment. Because OneLogin was available everywhere, it improved the user experience when working remotely. It was a secure way to get to applications. They went through the OneLogin system to get to their apps. However, when everything is under a single pane of glass, there is a risk. If one user gets breached, we have a problem there. For example, I am an administrator, and my account can be breached. The mitigation would be setting up MFA. We needed to put such checks and balances.

    What is most valuable?

    The single sign-on and the fact that we can integrate everything in one place and control from there were valuable features of this solution. The single sign-on worked very well. Lifecycle management was a big feature for us because we just had to provision in one place for the supported apps and everything else that we needed. It worked well in our case.

    What needs improvement?

    One issue was related to the downtime. They have downtime twice a year or once in six months. During the downtime, the SSO page did not come up. When users wanted to get to their email, they were redirected to the OneLogin page, but the page did not come up, and MFA and logins failed. It completely crippled us. In those moments, people did not want to hear about a single pane of glass. We did try to solve it, but it caused issues. Their uptime is 97% or 98%, but most companies prefer 99.9% uptime.

    For how long have I used the solution?

    We have had it for about a year.

    What do I think about the stability of the solution?

    It is very good when it is up. When it was down, they would give us notice, but sometimes, the platforms would not open, and sometimes the connections would not complete. When we clicked on a connector, it sometimes took a lot of time to get through to the network. Those issues were there.

    What do I think about the scalability of the solution?

    We started with 500 users and went to 1,500 users with no changes needed. It worked out well in that sense. Our organization has only 1,500 people. It is not too big.

    How are customer service and support?

    When we were deploying, we had a dedicated engineer, and I used to talk to that person directly. That was very helpful. Once we moved to ticketing, the support was a bit slower. When we had issues, we created a ticket, and there was a lot of back and forth. The times when there was no availability or there was downtime were not acceptable. Those are the main issues for us.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    We were not using any other solution.

    How was the initial setup?

    In terms of the deployment model, it is not on-premises, but it connects to Active Directory. In our use case, we did not have Active Directory. Our setup was fully on the cloud. They connected it to our core systems. Our HRMS system and our email system were the main systems we wanted to connect OneLogin with.

    The initial setup was very easy. With API keys, we could add the users with one click from the Gmail system. It was very simple for us to get that going. 

    It took us a couple of weeks. OneLogin is good if there is a connector, but we did not get enough connectors from them. For example, we did not have a connector for our ERP. When we did not have a connector, we ended up building it because we were a software company. That delayed things for us.

    What about the implementation team?

    We used OneLogin's implementation services. We had one person for its implementation.

    In terms of maintenance, once we set it up, it was good to go. 

    What's my experience with pricing, setup cost, and licensing?

    It was cheap in the beginning, and then it became very expensive. We were initially charged $2 per user per month, which was fine, but by the second year, they increased it to $5 per user. That became very expensive for us because we had about 1,500 users. At $2 per user, it comes out to be $3,000 a month, which is $36,000 a year. If we move to $5 per user, it comes out to be $7,500 a month. That made its cost so high. That is why we removed the product because the cost was high. Also, it was communicated to them. We did not expect a jump of over 100%. That became an issue, and then we had to go through a lot of negotiations, but in the end, it was not feasible for us.

    Which other solutions did I evaluate?

    We tested Okta and JumpCloud. We found OneLogin to be the best because of pricing as well. 

    In terms of features, OneLogin was pretty much the same as Okta. Okta was the leading one that we were looking at. One thing that we wanted in OneLogin, but it was there in JumpCloud, was device access. We wanted device access. We wanted to be able to log into machines through OneLogin.

    What other advice do I have?

    To those evaluating this solution, I would advise making sure that what they need out of the box is there. For example, our ERP's connector was not there, so we lost a lot of time trying to get that done. We had to go back and forth with them.

    OneLogin has a feature called mapping. If mappings go wrong, the application can destroy a lot of things. For example, if you have a mapping that allows you to delete users automatically, and you make any change to that, it can go and delete. It can delete users in the live environment, such as Gmail. Because it is automated, it automatically starts removing users. It happened to us because there was no test environment. We did get one, but such things caused a lot of issues.

    Overall, I would rate OneLogin a seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Systems Engineer at a recreational facilities/services company with 10,001+ employees
    Real User
    Top 20
    Sep 29, 2024
    Efficient user onboarding with single sign on but needs stability improvements
    Pros and Cons
    • "The directory integration and SCIM provisioning are probably the best features compared to competitors."
    • "The uptime has not been great recently, with some outages lasting six, seven, or eight hours."

    What is our primary use case?

    We use OneLogin by One Identity to provide SAML authentication and single sign-on for all of our SaaS apps.

    How has it helped my organization?

    OneLogin by One Identity helps us onboard new users really quickly and get everything up to speed super fast. It has helped free up about half of our time through its automation features.

    What is most valuable?

    The directory integration and SCIM provisioning are probably the best features compared to competitors. These are the two things I have found to be most valuable.

    What needs improvement?

    There have been some outages over the years. The uptime has not been great recently, with some outages lasting six, seven, or eight hours. Improvement in the stability of the infrastructure would be beneficial.

    For how long have I used the solution?

    I have been using OneLogin by One Identity for about three and a half years.

    What do I think about the stability of the solution?

    The stability has been an issue, with some outages lasting several hours, which impacts our work.

    What do I think about the scalability of the solution?

    It's pretty scalable. We know it can handle up to maybe two hundred thousand users, and there's no limit on the number of applications we can integrate. Overall, it is very scalable.

    How are customer service and support?

    The quality of support is okay. It's not great, but it's not worse than other companies.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    In other jobs, I've used Okta and Auth0.

    How was the initial setup?

    The initial set up was probably easy since the company was using it before I started working here.

    What other advice do I have?

    I'd rate the solution seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Ben Ruset - PeerSpot reviewer
    Senior Director of Infrastructure at Whip Media
    Real User
    Feb 1, 2024
    Streamlines access management with top-notch support, and a user-friendly interface, making it a highly effective solution for businesses of all sizes
    Pros and Cons
    • "One aspect I particularly appreciate is their exceptional customer support whenever I've needed assistance."
    • "OneLogin offers a Virtual LDAP feature that we utilize, although it differs slightly from traditional LDAP servers."

    What is our primary use case?

    We use it to deliver single sign-on services for both our company employees and our customers.

    How has it helped my organization?

    The main advantage is its ease of use for everyday users. Additionally, it simplifies user access management by offering a centralized platform for overseeing user accounts and third-party applications, which greatly benefits my team.

    The adoption rate of OneLogin within our organization is at 100% since it's mandatory for everyone to use. During the rollout phase, there was unanimous approval and no resistance from any team members.

    It serves as a vital tool for access management across our organization by offering a centralized platform. While we don't directly manage user accounts within OneLogin, they are synced from our Active Directory. Therefore, OneLogin primarily functions as a single interface for administering applications that utilize it for authentication.

    OneLogin has been instrumental in freeing up time for our IT team to focus on other tasks. Previously, when onboarding a new user, we had to manually create accounts in multiple applications. However, with OneLogin, we create the account in our Active Directory, which automatically syncs to OneLogin and creates accounts in other applications. Similarly, when offboarding a user, we disable the account in OneLogin, and access to all other resources is automatically revoked. This streamlined process has significantly reduced the time required to manage user accounts. Previously, manual account creation across various platforms would take at least half an hour, whereas now it's down to just five or ten minutes.

    It has empowered us to effectively manage an expanding user base and an increasing number of applications, all with a smaller IT team.

    The implementation of OneLogin didn't significantly impact our user experience while working remotely. We adopted OneLogin during the transition to a remote work environment at the onset of the pandemic.

    It contributed to cost savings for our organization by streamlining time-sensitive processes and boosting productivity, particularly for our IT staff. While we may not have a precise quantification in terms of monetary value, the time saved allows our team to focus on other tasks. As a relatively small organization, we don't require a dedicated Identity Manager, and OneLogin effectively serves our needs in this regard.

    What is most valuable?

    During my evaluation of various products, one standout feature of OneLogin that impressed me was their mobile app for authentication through push notifications. Unlike traditional methods involving rotating codes, the OneLogin app simplifies the process by sending a push notification asking if the login attempt is legitimate. If confirmed, the login proceeds seamlessly.
    The primary benefit is its user-friendly interface, making it particularly accessible for non-technical users.

    One aspect I particularly appreciate is their exceptional customer support whenever I've needed assistance. Their sales team has also been highly responsive and helpful in connecting me with necessary resources, although we haven't faced any major challenges.

    What needs improvement?

    There was a minor outage a few months ago that caused some inconvenience. OneLogin offers a Virtual LDAP feature that we utilize, although it differs slightly from traditional LDAP servers. While it hasn't caused significant issues, improvements in its functionality would likely lead to wider implementation within our organization.

    For how long have I used the solution?

    We have been working with it for three years.

    What do I think about the stability of the solution?

    In terms of stability, there was a downtime incident that impacted all of OneLogin's customers a few months ago, which was frustrating as it occurred during prime business hours and lasted for a couple of hours. Fortunately, the impact on us wasn't severe because our applications are configured in a way that once users sign in and authenticate through OneLogin, they typically don't need to go through OneLogin on a daily basis to access those apps again. As a result, many of our users may not have even noticed the downtime.

    What do I think about the scalability of the solution?

    OneLogin has the capability to scale infinitely, although our organization's needs are quite basic. We haven't been utilizing a vast array of features or configuring hundreds of applications with it. Therefore, I don't anticipate encountering any limitations with the services that OneLogin can provide us.

    How are customer service and support?

    I've found that when I open a support case, I typically receive a response within a few hours, and the support team has consistently provided prompt assistance. Even when investigating issues like examining internal logs for failures, they've been able to help me swiftly. I would rate it ten out of ten.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup process is quite straightforward. Any issues I encountered were promptly resolved with the help of the support team.

    What about the implementation team?

    I managed the deployment independently and had it operational within a day or two, although some configuration and feature familiarization took about a month from starting the trial to getting the quote approved for purchase. In terms of maintenance, whenever an application changes or a new one is added, we configure it within OneLogin. So far, we haven't experienced any issues such as applications failing or directory syncing problems due to configuration changes.

    What's my experience with pricing, setup cost, and licensing?

    While I wish OneLogin's pricing was more affordable, their licensing model, which is based on per user, is acceptable. We renew it annually.

    Which other solutions did I evaluate?

    Before deciding on OneLogin, I evaluated JumpCloud and Okta. However, I found that the features in JumpCloud weren't as developed as those in OneLogin. Additionally, my experience with Okta's sales team was less than satisfactory in terms of configuring a trial and support. In contrast, the sales representatives at OneLogin were highly proactive and went above and beyond to assist us and earn our business.

    What other advice do I have?

    For new users, I would recommend having someone knowledgeable about their internal directory and authentication systems. It's crucial to ensure that their systems are well-maintained and free from technical debt or complexity. The effectiveness of their OneLogin implementation will ultimately depend on the quality of their internal directory setup. Overall, I would rate it ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Martin Sirotnak - PeerSpot reviewer
    IT Manager at a non-profit with 51-200 employees
    Real User
    Jan 18, 2024
    We can streamline how we manage user accounts, which saves us a lot of time and simplifies our tasks
    Pros and Cons
    • "Simplicity is the most valuable part of OneLogin."
    • "While I initially used OneLogin's desktop feature to extend SSO, I discontinued it two years ago due to limitations."

    What is our primary use case?

    Our goal was to eliminate our on-site Active Directory and legacy Windows infrastructure since we operate solely on Macs. We considered two options: one that precisely aligned with our needs, and another that functioned more like a public solution. Ultimately, I chose OneLogin due to its enterprise-grade features and the professionalism of its representatives. It provided a seamless transition to the cloud, consolidating all our access needs onto a single platform.

    How has it helped my organization?

    Since implementing OneLogin, managing user accounts has become significantly streamlined. We no longer need to create and delete four separate accounts for each new user – a major advantage for an international school like ours, where student and staff turnover can be dramatic. In August, we might see 50 new students, while 30 may leave in October. Managing individual accounts across every platform was time-consuming, hindering our ability to improve workflows and automate processes. OneLogin simplifies this task, making user management faster, easier, and significantly more productive.

    Many users forget their passwords, especially after an extended break like a three-day weekend. This leads to frequent password resets in less tech-savvy organizations. To simplify this process, we rely on OneLogin. With a single password reset, users can regain access to all their applications, making it significantly easier for them. Initially, there was some resistance from IT staff, but the convenience of one password won them over. Now, with macOS's desktop Single Sign-On, we're leveraging OneLogin even further. We use it to authenticate users to the radio server, lab machines, and shared workstations, and the upcoming Mac desktop SSO will streamline direct logins to individual Macs as well.

    OneLogin provides a single pane of glass for most of our needs. It functions like a dashboard, giving me all the key metrics I need to see, such as the number of logins attempted and the number of failures. This allows me to quickly identify trends, like increased failures during holidays, and understand the reason behind them. Additionally, OneLogin offers the potential to integrate more frequently used apps and generate valuable reports. While it doesn't provide complete visibility due to the inherent privacy features of Macs, it covers the majority of our login activity. For deeper insights and troubleshooting Mac-specific login issues, I do need to utilize the Mac management tools directly.

    The single pane of access management facilitates collaboration between IT and security, even when, as in my case, those roles are combined. The granular control allows us to tailor user access to the system's functionalities based on the specific needs and workloads of both IT and security personnel, enabling the creation of different user groups with varying levels of access.

    OneLogin has saved us a tremendous amount of time, especially in account management. Creating and deleting accounts no longer eats up half my day. I used to spend countless hours on the phone and manually handling these tasks, but now it's a breeze. The workload has drastically reduced, and the process is incredibly streamlined. I simply create a user, and everything else takes care of itself automatically, from licensing to configuration. It's that simple!

    During the COVID pandemic, we had a surge in remote workers. Provisioning accounts for essential tools like Teams became cumbersome. To streamline the process, we started to implement automation for Office 365 through OneLogin. This automatically created accounts in Azure, eliminating the need for manual account creation. Onboarding new users into various applications became quick and efficient. Instead of assigning licenses individually, a single organizational setup granted licenses to all 650 users instantly. This streamlined approach saved us considerable time and effort.

    As a non-profit organization, our focus isn't on generating or saving money for ourselves. However, in terms of regular expenditures, including capital expenditures, we've seen significant cost reductions since switching to OneLogin. This is primarily due to eliminating our former Windows infrastructure, including legacy servers and associated maintenance requirements. We no longer need to hold spare parts on-site or staff a large IT department to manage and operate these systems. Overall, OneLogin has contributed to substantial year-over-year savings within our budget.

    What is most valuable?

    OneLogin's ease of use is a game-changer. No need for a dedicated team – a single person can manage everything effortlessly. It streamlines account creation across diverse systems, a godsend for small teams like ours. Back then, we were just two; now, we're four. Setting up accounts for 600 students across seven or eight platforms used to be a slog. But with OneLogin, it's a breeze. Just configure a few connectors and bam, everything hums along smoothly.

    Simplicity is the most valuable part of OneLogin. It is easy to use. The documentation is well done and the integration with other applications is simple.

    What needs improvement?

    While I initially used OneLogin's desktop feature to extend SSO, I discontinued it two years ago due to limitations. Firstly, the feature lacked day-one support for new macOS versions, forcing me to postpone system updates until OneLogin released a compatible update. Additionally, our adoption of Jump Pro for mobile device management necessitated the use of their native Jump Connect product for broader access management, rendering the OneLogin desktop feature redundant.

    We're using Meraki, and even though the OneLogin integration works fine, it doesn't pass one specific tag that Meraki just ignores. I've been back and forth with both Meraki and OneLogin support trying to figure it out, but they keep blaming each other.

    For how long have I used the solution?

    We have been using OneLogin for almost four years.

    What do I think about the stability of the solution?

    I would rate the stability of OneLogin a ten out of ten. We are in the EU region and we have not had any stability problems the entire time we have been using it.

    What do I think about the scalability of the solution?

    OneLogin is cloud-based and super easy to scale and streamline. I would rate the scalability a ten out of ten.

    How are customer service and support?

    Since implementing OneLogin, I have only required technical support four times. The solution is well documented and we can find answers ourselves for the most part, but for the times I have used their support, they have been good.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    Our OneLogin account manager, along with a couple of their technicians, assisted us with the initial setup. We handled the basic configuration ourselves to our specifications. However, for some specific use cases and unique requirements that necessitated process automation, we enlisted their expertise. I also have a good understanding of the custom connectors, and we're comfortable managing those on our own. After that initial collaboration, I didn't require much further assistance. The remaining configuration steps are well-documented and straightforward.

    After approval and the initial calls, the deployment took less than 24 hours to complete.

    The deployment involved one person from our organization and two people from OneLogin.

    What was our ROI?

    We've seen a significant return on investment in terms of the time OneLogin has saved us. It has streamlined our workflow, making it much simpler and more efficient. This allows us to focus on other projects and priorities, knowing that OneLogin is handling account deletion and suspension automatically. By automatically suspending or deleting accounts when users are removed, OneLogin helps us maintain top-notch security and stay within our security margins.

    What's my experience with pricing, setup cost, and licensing?

    OneLogin's pricing, from the perspective of the education sector, seems quite reasonable for the value it delivers. While we secured a favorable deal at implementation, I'm unsure if their pricing structure has changed since then. Fortunately, our long-term license ensures price stability, as our recent three-year renewal at the same cost confirms. I understand, however, that pricing for more traditional businesses or large enterprises might differ.

    Which other solutions did I evaluate?

    We also considered JumpCloud, as it offered some Mac management features alongside its core functionality. However, compared to OneLogin, the solution was still in its early stages of development.

    What other advice do I have?

    I'd rate OneLogin by One Identity an eight out of ten. It wasn't on my radar before I joined this organization, but I championed its implementation, and even looking back five years later, I stand by that decision. It's a major time-saver and convenience enhancer for everyone here. The workflow is intuitive and accessible and rarely requires support intervention for basic tasks, which makes us all much more efficient.

    OneLogin is deployed in one location. We are a K12 school with everything from young kids to high school students. It is one building with multiple divisions with 650 users. We have two people in IT with full access to OneLogin and two people with limited access to reset passwords.

    Maintenance is minimal. Our main responsibility is to ensure application tokens like those for Office remain authenticated. Otherwise, provisioning will halt. This is solely on us; OneLogin isn't responsible for token management. Last year's dashboard update was primarily aesthetic. While the new interface is attractive, it offers minimal functionality. It simply displays the main provisioning screen, which fulfills their basic requirement. Essentially, OneLogin's end is covered, leaving the onus of maintaining app connections squarely on us.

    While I recommend OneLogin, it's essential to proceed with caution. Make sure it aligns with your specific needs. Due to its extensive feature set and constant updates, OneLogin can be overwhelming, especially for users who lack a clear vision of their desired outcomes. Simpler, more limited products might be better suited for such scenarios, as they avoid information overload while offering focused functionality.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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    Buyer's Guide
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    Updated: April 2026
    Buyer's Guide
    Download our free OneLogin Report and get advice and tips from experienced pros sharing their opinions.