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reviewer2789817 - PeerSpot reviewer
Senior System Engineer at a tech vendor with 1,001-5,000 employees
Real User
Top 20
Dec 23, 2025
Centralized access has improved role mapping and MFA while support and RBAC still need work
Pros and Cons
  • "The best feature of OneLogin is the mapping feature, which stands out as the most beneficial, as the mapping works better in OneLogin, allowing me to sync users from Google Group to OneLogin role, which is crucial for role access for end users and new service requests."
  • "Customer support is very poor."

What is our primary use case?

My main use case for OneLogin is managing all admin tasks related to OneLogin, which includes SSO integration, mapping, and role creations.

A specific example of an SSO integration is the SSO integration with the SAML or OIDC protocol with third-party and internal applications.

I handle the mapping feature, which is helpful for Google Groups data syncing via mapping to OneLogin role. We manage it ourselves, allowing us to bulk upload and bulk remove users in the Google Group, including roles and access review and user reconciliation processes.

What is most valuable?

The best feature of OneLogin is the mapping feature, which stands out as the most beneficial. The mapping works better in OneLogin, allowing me to sync users from Google Group to OneLogin role, which is crucial for role access for end users and new service requests.

Regarding security purposes, OneLogin's syncing process is sometimes effective, helping with MFA for end users, allowing them to authenticate against the security policy we have set up in the console. OneLogin Protect application aids our end users with valid authentication and authorization processes, which is the best feature.

We have the option to set up MFA for the applications, allowing us to manage end user access, and different types of MFA are already set up. OneLogin provides SmartFactor Authentication, known as OneLogin Protect, allowing users to enable notifications and log in to the portal after entering their password without needing to enter a one-time OTP that resets every thirty minutes, thus enhancing the user experience.

The integration of phishing-resistant device trust impacts our authentication processes positively regarding security questions and passwords integrated with OneLogin.

What needs improvement?

OneLogin should improve directory sync and the group option, as they can bring role-based access control management within groups. Currently, OneLogin only offers groups for security purposes or policies, and adding this feature would position them better against competitors.

OneLogin should improve their support timing and overall support services.

I rate OneLogin a seven because it is good overall, though some features are lacking, notably support, which is often inadequate. When we require immediate assistance, they are not responsive, causing production delays. They should also enhance their role-based access control with groups and improve their directory sync process.

For how long have I used the solution?

I have been using OneLogin for three to three and a half years.

Buyer's Guide
OneLogin
December 2025
Learn what your peers think about OneLogin. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
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What do I think about the stability of the solution?

OneLogin is approximately seventy percent stable.

What do I think about the scalability of the solution?

OneLogin is scalable and remains stable whether we have large or small applications.

How are customer service and support?

Customer support is very poor.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

My previous solution usage depends on the device count. If we have seventy percent Mac systems, I would choose Jamf. If we have fifty percent Windows systems along with others, I would suggest Microsoft Entra or Okta based on the device distribution.

What was our ROI?

I have not seen a return on investment with OneLogin.

Which other solutions did I evaluate?

As compared to other products, OneLogin is quite costly. I would not suggest it, as for the same price point, we could opt for Entra ID. If we compare features with other products such as Entra ID and Okta, they provide better products and support.

We evaluated options such as Jamf and focused primarily on Jamf rather than Okta.

What other advice do I have?

My advice for others considering OneLogin is that it depends on the device type and number in the company. For seventy percent Mac systems, I would prefer Jamf, and for a fifty-fifty mix of Mac and Windows systems, Microsoft Entra or Okta would be better.

Regarding additional thoughts on OneLogin, I would reiterate the need for improvements in support and the introduction of RBAC features in the product.

I have provided a review rating of seven for OneLogin.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 23, 2025
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dishantsingh - PeerSpot reviewer
CTO at a tech company with 1-10 employees
Real User
Top 5Leaderboard
Dec 3, 2025
Single sign-on has simplified secure role-based access and improves our daily user workflows
Pros and Cons
  • "OneLogin by One Identity has positively impacted our organization by improving our user experience, saving us time, especially because the session-based login is beneficial as a user logs in for the first time and does not have to log in every single time."
  • "They can mainly improve their support, as they have a high response time."

What is our primary use case?

My main use case for OneLogin by One Identity involves single sign-on, multifactor authorization, and role-based access.

For example, we have an email platform called DID Mail where we use single sign-on from OneLogin by One Identity to authenticate our users and use that same authentication on our different platforms such as virtual info and different mail platforms.

The important thing we use about OneLogin by One Identity is role-based access, where our employees sign up and can see a different interface on the same platform according to their roles.

What is most valuable?

In my opinion, the best feature OneLogin by One Identity offers is the single sign-on feature, which works seamlessly while integrating with any languages, allowing our developers to integrate with most of our platforms easily.

Security is a good aspect of OneLogin by One Identity, and our user experience is also good and mostly positive.

OneLogin by One Identity has positively impacted our organization by improving our user experience. The user experience has improved as it has saved us time, especially because the session-based login is beneficial. A user logs in for the first time and does not have to log in every single time.

What needs improvement?

OneLogin by One Identity can be improved by implementing good user interfaces or different kinds of user interfaces, which might help our users navigate much faster.

They can mainly improve their support, as they have a high response time. Decreasing it would be beneficial.

For how long have I used the solution?

I have been using OneLogin by One Identity for about five to eight months.

What do I think about the stability of the solution?

OneLogin by One Identity is mostly stable.

What do I think about the scalability of the solution?

OneLogin by One Identity's scalability is mainly automatic, so we do not have to do much. We just contact the vendor to inform them about our number of users if it increases drastically.

How are customer service and support?

Our developers typically handle the integration process with the help of the support team, which is very fast and they get assistance whenever they face challenges.

Customer support is fast, but they sometimes have a high response time, such as five to ten hours, which can be problematic.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

Previously, I used CyberArk Identity, and we switched because of the pricing. The main reason for switching was the pricing and the complexity of their admin user interface.

What was our ROI?

We have seen a return on investment as we have saved a lot of money, approximately ten to twelve percent, compared to our earlier use of a different identity platform such as CyberArk, which was costly.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing is good, but it sometimes gets expensive when the number of users increases.

Which other solutions did I evaluate?

Before choosing OneLogin by One Identity, we evaluated other options including Okta and different platforms, but we found that OneLogin by One Identity is overall better than Okta.

What other advice do I have?

My advice to others looking into using OneLogin by One Identity is that if you need better security, user interface, and a faster user experience, it is the way to go, although the support system lacks at times.

They can improve their support and reduce the price. I would rate this product an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 3, 2025
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OneLogin
December 2025
Learn what your peers think about OneLogin. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
reviewer2789589 - PeerSpot reviewer
System Engineer at a government with 10,001+ employees
Real User
Top 20
Dec 25, 2025
Identity workflows have been automated and user access management is now streamlined
Pros and Cons
  • "OneLogin's best features are the whole package, which includes the combination of the integration with Active Directory, user provisioning, and the graphical user interface."
  • "OneLogin could be improved with more add-ins for integration with Entra ID and Exchange Online."

What is our primary use case?

OneLogin is our main identity and access management tool. We use Active Roles for user provisioning, which allows us to delegate the provisioning to other people. OneLogin manages user access permissions and includes creating mailboxes.

What is most valuable?

OneLogin's best features are the whole package, which includes the combination of the integration with Active Directory, user provisioning, and the graphical user interface. OneLogin has positively impacted our organization by saving us money because we automated a lot of things with One Identity.

What needs improvement?

OneLogin could be improved with more add-ins for integration with Entra ID and Exchange Online. I would appreciate more options to add to One Identity, such as Entra ID provisioning and Exchange Online mailboxes directly, and maybe integration with Graph.

For how long have I used the solution?

I have been using OneLogin for about 10 years.

What do I think about the stability of the solution?

OneLogin seems stable to me. There are sometimes CPU usage peaks when certain scripts perform, but overall, it is stable.

What do I think about the scalability of the solution?

I do not manage OneLogin's scalability, as another department handles this.

How are customer service and support?

I have not had any experiences with customer support, but one of my colleagues did, and he was quite satisfied.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before OneLogin, we did not have any other solution; there were just manual scripts.

What's my experience with pricing, setup cost, and licensing?

I did not handle the pricing, setup cost, and licensing aspects, as they were managed by another department.

Which other solutions did I evaluate?

I think we evaluated other options before choosing OneLogin, but that was before my time.

What other advice do I have?

OneLogin is nice and easy to use. I would rate OneLogin an eight out of ten because nothing is a ten for me; everything can be improved, and this is quite acceptable. More integration with other solutions, especially Entra ID, would contribute to a higher rating. Based on my experience, the user identity synchronization across directories functionality in OneLogin is acceptable. Regarding OneLogin providing a smooth experience for end users when they are signing in and accessing applications, end users are not really logging in through One Identity, but One Identity provides them all the necessary groups to log into their applications, so they do not notice anything. The experience is smooth. My advice to others looking into using OneLogin is to get skilled people who can work with OneLogin and who can script. My overall rating for OneLogin is eight out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 25, 2025
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Aryan Priyanish D. - PeerSpot reviewer
Developer intern at a university with 201-500 employees
Real User
Top 10
Dec 11, 2025
Single sign-on has simplified authentication and now reduces login-related support tickets
Pros and Cons
  • "Since implementing OneLogin, I have been seeing a significant reduction in login-related support tickets, approximately a 30% decrease."
  • "Other organizations can use OneLogin, but they can also refer to Okta."

What is our primary use case?

My main use case for OneLogin revolves around application integration and user authentication. I primarily utilize it to implement Single Sign-On across internal and external applications, which significantly simplifies the login process for users.

I use OneLogin for Single Sign-On with an internal project management tool that our team uses alongside a customer relationship management CRM system. Before integrating OneLogin, users had to remember separate login credentials for each application, which was a hassle and often led to frustration. The process has become much smoother with login pages, authentication, and access granted.

What is most valuable?

The best features OneLogin offers are Single Sign-On, multiple Multi-Factor Authentication, and user provisioning.

Multi-Factor Authentication is generally useful for adding an extra layer of security, which is crucial, especially for the sensitive nature of the data we handle.

OneLogin has had several positive impacts on my organization in several key areas. Single Sign-On and Multi-Factor Authentication have been beneficial. Additionally, the user authentication has been improved remarkably. Before OneLogin, our team was burdened with managing multiple credentials, but now it is much more efficient.

Since implementing OneLogin, I have been seeing a significant reduction in login-related support tickets, approximately a 30% decrease.

I do utilize Smart Factor Authentication with OneLogin. I find it to be a really valuable feature for balancing security and usability.

What needs improvement?

OneLogin can add more analytics and reporting and integrate with more third-party applications.

For how long have I used the solution?

I have been working in my current field for a year.

What do I think about the stability of the solution?

OneLogin is stable.

What do I think about the scalability of the solution?

OneLogin is a good scalable product.

How are customer service and support?

Until now, it is great. I have not used their customer support.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was not that difficult. I have used it, and while it was a bit tricky for some time, it was manageable.

The setup was good and easy. I am still using the free trial, but I will be purchasing it.

Which other solutions did I evaluate?

Other organizations can use OneLogin, but they can also refer to Okta. I have not used Okta until now, but I am hearing that it is more great than OneLogin.

What other advice do I have?

I am still using OneLogin, so I am still exploring the app and need some more time.

The experience has been smooth and quite positive. My review rating for OneLogin is 8.5 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 11, 2025
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reviewer2788380 - PeerSpot reviewer
reviewer2788380Data Analysis Intern at a university with 201-500 employees
Top 20Real User

Good Description

reviewer2339421 - PeerSpot reviewer
Junior Security Consultant at a computer software company with 11-50 employees
Consultant
Top 10
Feb 7, 2024
Integrated well and had a single pane of glass, but downtime and pricing were issues for us
Pros and Cons
  • "The single sign-on and the fact that we can integrate everything in one place and control from there were valuable features of this solution."
  • "They have downtime twice a year or once in six months. During the downtime, the SSO page did not come up. When users wanted to get to their email, they were redirected to the OneLogin page, but the page did not come up, and MFA and logins failed. It completely crippled us."

What is our primary use case?

We used single sign-on, multifactor authentication, lifecycle management, and connectors.

How has it helped my organization?

When we rolled it out, adoption was very quick. We migrated our email and other things to OneLogin, so adoption was very quick. The gateway became OneLogin, so if you wanted to get your email or anything else, you had to go through OneLogin to get it. It was quick and easy once we turned things on. Even the engineer who assisted us was very helpful. Once we turned it on, the users seamlessly started using OneLogin. They were redirected every time from others, and that ensured that there were no loopholes in what we were implementing.

We had a single pane of glass for access management across the organization, but the caveat is that for managing users provisioning and deprovisioning, apps have to support that feature. This single pane of glass was very important because we eliminated ghost accounts that were not being used. We had no idea about them. After implementing OneLogin, when a user left, the deletion used to happen everywhere, so the licensing cost and all those things came down. Audit logs came in one place, so we had all the control. That improved our visibility a lot.

The single pane of glass for access management enabled collaborative work between IT and Security. It simplified a lot of information for Security, and for IT, it simplified their setup process. For example, they would set up automatic provisions for emails, security training, etc. They would then just set up the user on OneLogin, and automatic provisioning would be done for them. When a user left, the user was removed automatically. That cleaned up things for us and improved processes.

OneLogin 100% helped to free up time for our IT team. The main work we did was setting up automatic provisioning. We reduced our time from five to ten minutes in creating a user to doing it in an instance. For example, creating a user and assigning it on OneLogin to a department, such as IT, automatically moved them to groups and email groups on Gmail. That was no longer manual. They were just writing out the information that was given, and in the backend, it got mapped correctly to what was needed. That saved time for us.

OneLogin enabled us to securely manage a growing user base or more applications with a smaller IT staff. After implementing OneLogin, we just had to work on one main platform. We did not fully need administrators for other systems.

We worked in a hybrid environment. Because OneLogin was available everywhere, it improved the user experience when working remotely. It was a secure way to get to applications. They went through the OneLogin system to get to their apps. However, when everything is under a single pane of glass, there is a risk. If one user gets breached, we have a problem there. For example, I am an administrator, and my account can be breached. The mitigation would be setting up MFA. We needed to put such checks and balances.

What is most valuable?

The single sign-on and the fact that we can integrate everything in one place and control from there were valuable features of this solution. The single sign-on worked very well. Lifecycle management was a big feature for us because we just had to provision in one place for the supported apps and everything else that we needed. It worked well in our case.

What needs improvement?

One issue was related to the downtime. They have downtime twice a year or once in six months. During the downtime, the SSO page did not come up. When users wanted to get to their email, they were redirected to the OneLogin page, but the page did not come up, and MFA and logins failed. It completely crippled us. In those moments, people did not want to hear about a single pane of glass. We did try to solve it, but it caused issues. Their uptime is 97% or 98%, but most companies prefer 99.9% uptime.

For how long have I used the solution?

We have had it for about a year.

What do I think about the stability of the solution?

It is very good when it is up. When it was down, they would give us notice, but sometimes, the platforms would not open, and sometimes the connections would not complete. When we clicked on a connector, it sometimes took a lot of time to get through to the network. Those issues were there.

What do I think about the scalability of the solution?

We started with 500 users and went to 1,500 users with no changes needed. It worked out well in that sense. Our organization has only 1,500 people. It is not too big.

How are customer service and support?

When we were deploying, we had a dedicated engineer, and I used to talk to that person directly. That was very helpful. Once we moved to ticketing, the support was a bit slower. When we had issues, we created a ticket, and there was a lot of back and forth. The times when there was no availability or there was downtime were not acceptable. Those are the main issues for us.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We were not using any other solution.

How was the initial setup?

In terms of the deployment model, it is not on-premises, but it connects to Active Directory. In our use case, we did not have Active Directory. Our setup was fully on the cloud. They connected it to our core systems. Our HRMS system and our email system were the main systems we wanted to connect OneLogin with.

The initial setup was very easy. With API keys, we could add the users with one click from the Gmail system. It was very simple for us to get that going. 

It took us a couple of weeks. OneLogin is good if there is a connector, but we did not get enough connectors from them. For example, we did not have a connector for our ERP. When we did not have a connector, we ended up building it because we were a software company. That delayed things for us.

What about the implementation team?

We used OneLogin's implementation services. We had one person for its implementation.

In terms of maintenance, once we set it up, it was good to go. 

What's my experience with pricing, setup cost, and licensing?

It was cheap in the beginning, and then it became very expensive. We were initially charged $2 per user per month, which was fine, but by the second year, they increased it to $5 per user. That became very expensive for us because we had about 1,500 users. At $2 per user, it comes out to be $3,000 a month, which is $36,000 a year. If we move to $5 per user, it comes out to be $7,500 a month. That made its cost so high. That is why we removed the product because the cost was high. Also, it was communicated to them. We did not expect a jump of over 100%. That became an issue, and then we had to go through a lot of negotiations, but in the end, it was not feasible for us.

Which other solutions did I evaluate?

We tested Okta and JumpCloud. We found OneLogin to be the best because of pricing as well. 

In terms of features, OneLogin was pretty much the same as Okta. Okta was the leading one that we were looking at. One thing that we wanted in OneLogin, but it was there in JumpCloud, was device access. We wanted device access. We wanted to be able to log into machines through OneLogin.

What other advice do I have?

To those evaluating this solution, I would advise making sure that what they need out of the box is there. For example, our ERP's connector was not there, so we lost a lot of time trying to get that done. We had to go back and forth with them.

OneLogin has a feature called mapping. If mappings go wrong, the application can destroy a lot of things. For example, if you have a mapping that allows you to delete users automatically, and you make any change to that, it can go and delete. It can delete users in the live environment, such as Gmail. Because it is automated, it automatically starts removing users. It happened to us because there was no test environment. We did get one, but such things caused a lot of issues.

Overall, I would rate OneLogin a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Ben Ruset - PeerSpot reviewer
Senior Director of Infrastructure at a recreational facilities/services company with 51-200 employees
Real User
Top 20
Feb 1, 2024
Streamlines access management with top-notch support, and a user-friendly interface, making it a highly effective solution for businesses of all sizes
Pros and Cons
  • "One aspect I particularly appreciate is their exceptional customer support whenever I've needed assistance."
  • "OneLogin offers a Virtual LDAP feature that we utilize, although it differs slightly from traditional LDAP servers."

What is our primary use case?

We use it to deliver single sign-on services for both our company employees and our customers.

How has it helped my organization?

The main advantage is its ease of use for everyday users. Additionally, it simplifies user access management by offering a centralized platform for overseeing user accounts and third-party applications, which greatly benefits my team.

The adoption rate of OneLogin within our organization is at 100% since it's mandatory for everyone to use. During the rollout phase, there was unanimous approval and no resistance from any team members.

It serves as a vital tool for access management across our organization by offering a centralized platform. While we don't directly manage user accounts within OneLogin, they are synced from our Active Directory. Therefore, OneLogin primarily functions as a single interface for administering applications that utilize it for authentication.

OneLogin has been instrumental in freeing up time for our IT team to focus on other tasks. Previously, when onboarding a new user, we had to manually create accounts in multiple applications. However, with OneLogin, we create the account in our Active Directory, which automatically syncs to OneLogin and creates accounts in other applications. Similarly, when offboarding a user, we disable the account in OneLogin, and access to all other resources is automatically revoked. This streamlined process has significantly reduced the time required to manage user accounts. Previously, manual account creation across various platforms would take at least half an hour, whereas now it's down to just five or ten minutes.

It has empowered us to effectively manage an expanding user base and an increasing number of applications, all with a smaller IT team.

The implementation of OneLogin didn't significantly impact our user experience while working remotely. We adopted OneLogin during the transition to a remote work environment at the onset of the pandemic.

It contributed to cost savings for our organization by streamlining time-sensitive processes and boosting productivity, particularly for our IT staff. While we may not have a precise quantification in terms of monetary value, the time saved allows our team to focus on other tasks. As a relatively small organization, we don't require a dedicated Identity Manager, and OneLogin effectively serves our needs in this regard.

What is most valuable?

During my evaluation of various products, one standout feature of OneLogin that impressed me was their mobile app for authentication through push notifications. Unlike traditional methods involving rotating codes, the OneLogin app simplifies the process by sending a push notification asking if the login attempt is legitimate. If confirmed, the login proceeds seamlessly.
The primary benefit is its user-friendly interface, making it particularly accessible for non-technical users.

One aspect I particularly appreciate is their exceptional customer support whenever I've needed assistance. Their sales team has also been highly responsive and helpful in connecting me with necessary resources, although we haven't faced any major challenges.

What needs improvement?

There was a minor outage a few months ago that caused some inconvenience. OneLogin offers a Virtual LDAP feature that we utilize, although it differs slightly from traditional LDAP servers. While it hasn't caused significant issues, improvements in its functionality would likely lead to wider implementation within our organization.

For how long have I used the solution?

We have been working with it for three years.

What do I think about the stability of the solution?

In terms of stability, there was a downtime incident that impacted all of OneLogin's customers a few months ago, which was frustrating as it occurred during prime business hours and lasted for a couple of hours. Fortunately, the impact on us wasn't severe because our applications are configured in a way that once users sign in and authenticate through OneLogin, they typically don't need to go through OneLogin on a daily basis to access those apps again. As a result, many of our users may not have even noticed the downtime.

What do I think about the scalability of the solution?

OneLogin has the capability to scale infinitely, although our organization's needs are quite basic. We haven't been utilizing a vast array of features or configuring hundreds of applications with it. Therefore, I don't anticipate encountering any limitations with the services that OneLogin can provide us.

How are customer service and support?

I've found that when I open a support case, I typically receive a response within a few hours, and the support team has consistently provided prompt assistance. Even when investigating issues like examining internal logs for failures, they've been able to help me swiftly. I would rate it ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup process is quite straightforward. Any issues I encountered were promptly resolved with the help of the support team.

What about the implementation team?

I managed the deployment independently and had it operational within a day or two, although some configuration and feature familiarization took about a month from starting the trial to getting the quote approved for purchase. In terms of maintenance, whenever an application changes or a new one is added, we configure it within OneLogin. So far, we haven't experienced any issues such as applications failing or directory syncing problems due to configuration changes.

What's my experience with pricing, setup cost, and licensing?

While I wish OneLogin's pricing was more affordable, their licensing model, which is based on per user, is acceptable. We renew it annually.

Which other solutions did I evaluate?

Before deciding on OneLogin, I evaluated JumpCloud and Okta. However, I found that the features in JumpCloud weren't as developed as those in OneLogin. Additionally, my experience with Okta's sales team was less than satisfactory in terms of configuring a trial and support. In contrast, the sales representatives at OneLogin were highly proactive and went above and beyond to assist us and earn our business.

What other advice do I have?

For new users, I would recommend having someone knowledgeable about their internal directory and authentication systems. It's crucial to ensure that their systems are well-maintained and free from technical debt or complexity. The effectiveness of their OneLogin implementation will ultimately depend on the quality of their internal directory setup. Overall, I would rate it ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Martin Sirotnak - PeerSpot reviewer
IT Manager at a non-profit with 51-200 employees
Real User
Top 5
Jan 18, 2024
We can streamline how we manage user accounts, which saves us a lot of time and simplifies our tasks
Pros and Cons
  • "Simplicity is the most valuable part of OneLogin."
  • "While I initially used OneLogin's desktop feature to extend SSO, I discontinued it two years ago due to limitations."

What is our primary use case?

Our goal was to eliminate our on-site Active Directory and legacy Windows infrastructure since we operate solely on Macs. We considered two options: one that precisely aligned with our needs, and another that functioned more like a public solution. Ultimately, I chose OneLogin due to its enterprise-grade features and the professionalism of its representatives. It provided a seamless transition to the cloud, consolidating all our access needs onto a single platform.

How has it helped my organization?

Since implementing OneLogin, managing user accounts has become significantly streamlined. We no longer need to create and delete four separate accounts for each new user – a major advantage for an international school like ours, where student and staff turnover can be dramatic. In August, we might see 50 new students, while 30 may leave in October. Managing individual accounts across every platform was time-consuming, hindering our ability to improve workflows and automate processes. OneLogin simplifies this task, making user management faster, easier, and significantly more productive.

Many users forget their passwords, especially after an extended break like a three-day weekend. This leads to frequent password resets in less tech-savvy organizations. To simplify this process, we rely on OneLogin. With a single password reset, users can regain access to all their applications, making it significantly easier for them. Initially, there was some resistance from IT staff, but the convenience of one password won them over. Now, with macOS's desktop Single Sign-On, we're leveraging OneLogin even further. We use it to authenticate users to the radio server, lab machines, and shared workstations, and the upcoming Mac desktop SSO will streamline direct logins to individual Macs as well.

OneLogin provides a single pane of glass for most of our needs. It functions like a dashboard, giving me all the key metrics I need to see, such as the number of logins attempted and the number of failures. This allows me to quickly identify trends, like increased failures during holidays, and understand the reason behind them. Additionally, OneLogin offers the potential to integrate more frequently used apps and generate valuable reports. While it doesn't provide complete visibility due to the inherent privacy features of Macs, it covers the majority of our login activity. For deeper insights and troubleshooting Mac-specific login issues, I do need to utilize the Mac management tools directly.

The single pane of access management facilitates collaboration between IT and security, even when, as in my case, those roles are combined. The granular control allows us to tailor user access to the system's functionalities based on the specific needs and workloads of both IT and security personnel, enabling the creation of different user groups with varying levels of access.

OneLogin has saved us a tremendous amount of time, especially in account management. Creating and deleting accounts no longer eats up half my day. I used to spend countless hours on the phone and manually handling these tasks, but now it's a breeze. The workload has drastically reduced, and the process is incredibly streamlined. I simply create a user, and everything else takes care of itself automatically, from licensing to configuration. It's that simple!

During the COVID pandemic, we had a surge in remote workers. Provisioning accounts for essential tools like Teams became cumbersome. To streamline the process, we started to implement automation for Office 365 through OneLogin. This automatically created accounts in Azure, eliminating the need for manual account creation. Onboarding new users into various applications became quick and efficient. Instead of assigning licenses individually, a single organizational setup granted licenses to all 650 users instantly. This streamlined approach saved us considerable time and effort.

As a non-profit organization, our focus isn't on generating or saving money for ourselves. However, in terms of regular expenditures, including capital expenditures, we've seen significant cost reductions since switching to OneLogin. This is primarily due to eliminating our former Windows infrastructure, including legacy servers and associated maintenance requirements. We no longer need to hold spare parts on-site or staff a large IT department to manage and operate these systems. Overall, OneLogin has contributed to substantial year-over-year savings within our budget.

What is most valuable?

OneLogin's ease of use is a game-changer. No need for a dedicated team – a single person can manage everything effortlessly. It streamlines account creation across diverse systems, a godsend for small teams like ours. Back then, we were just two; now, we're four. Setting up accounts for 600 students across seven or eight platforms used to be a slog. But with OneLogin, it's a breeze. Just configure a few connectors and bam, everything hums along smoothly.

Simplicity is the most valuable part of OneLogin. It is easy to use. The documentation is well done and the integration with other applications is simple.

What needs improvement?

While I initially used OneLogin's desktop feature to extend SSO, I discontinued it two years ago due to limitations. Firstly, the feature lacked day-one support for new macOS versions, forcing me to postpone system updates until OneLogin released a compatible update. Additionally, our adoption of Jump Pro for mobile device management necessitated the use of their native Jump Connect product for broader access management, rendering the OneLogin desktop feature redundant.

We're using Meraki, and even though the OneLogin integration works fine, it doesn't pass one specific tag that Meraki just ignores. I've been back and forth with both Meraki and OneLogin support trying to figure it out, but they keep blaming each other.

For how long have I used the solution?

We have been using OneLogin for almost four years.

What do I think about the stability of the solution?

I would rate the stability of OneLogin a ten out of ten. We are in the EU region and we have not had any stability problems the entire time we have been using it.

What do I think about the scalability of the solution?

OneLogin is cloud-based and super easy to scale and streamline. I would rate the scalability a ten out of ten.

How are customer service and support?

Since implementing OneLogin, I have only required technical support four times. The solution is well documented and we can find answers ourselves for the most part, but for the times I have used their support, they have been good.

How would you rate customer service and support?

Positive

How was the initial setup?

Our OneLogin account manager, along with a couple of their technicians, assisted us with the initial setup. We handled the basic configuration ourselves to our specifications. However, for some specific use cases and unique requirements that necessitated process automation, we enlisted their expertise. I also have a good understanding of the custom connectors, and we're comfortable managing those on our own. After that initial collaboration, I didn't require much further assistance. The remaining configuration steps are well-documented and straightforward.

After approval and the initial calls, the deployment took less than 24 hours to complete.

The deployment involved one person from our organization and two people from OneLogin.

What was our ROI?

We've seen a significant return on investment in terms of the time OneLogin has saved us. It has streamlined our workflow, making it much simpler and more efficient. This allows us to focus on other projects and priorities, knowing that OneLogin is handling account deletion and suspension automatically. By automatically suspending or deleting accounts when users are removed, OneLogin helps us maintain top-notch security and stay within our security margins.

What's my experience with pricing, setup cost, and licensing?

OneLogin's pricing, from the perspective of the education sector, seems quite reasonable for the value it delivers. While we secured a favorable deal at implementation, I'm unsure if their pricing structure has changed since then. Fortunately, our long-term license ensures price stability, as our recent three-year renewal at the same cost confirms. I understand, however, that pricing for more traditional businesses or large enterprises might differ.

Which other solutions did I evaluate?

We also considered JumpCloud, as it offered some Mac management features alongside its core functionality. However, compared to OneLogin, the solution was still in its early stages of development.

What other advice do I have?

I'd rate OneLogin by One Identity an eight out of ten. It wasn't on my radar before I joined this organization, but I championed its implementation, and even looking back five years later, I stand by that decision. It's a major time-saver and convenience enhancer for everyone here. The workflow is intuitive and accessible and rarely requires support intervention for basic tasks, which makes us all much more efficient.

OneLogin is deployed in one location. We are a K12 school with everything from young kids to high school students. It is one building with multiple divisions with 650 users. We have two people in IT with full access to OneLogin and two people with limited access to reset passwords.

Maintenance is minimal. Our main responsibility is to ensure application tokens like those for Office remain authenticated. Otherwise, provisioning will halt. This is solely on us; OneLogin isn't responsible for token management. Last year's dashboard update was primarily aesthetic. While the new interface is attractive, it offers minimal functionality. It simply displays the main provisioning screen, which fulfills their basic requirement. Essentially, OneLogin's end is covered, leaving the onus of maintaining app connections squarely on us.

While I recommend OneLogin, it's essential to proceed with caution. Make sure it aligns with your specific needs. Due to its extensive feature set and constant updates, OneLogin can be overwhelming, especially for users who lack a clear vision of their desired outcomes. Simpler, more limited products might be better suited for such scenarios, as they avoid information overload while offering focused functionality.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Maria-Lopez - PeerSpot reviewer
Clinical Placement Specialist at a non-tech company with 1,001-5,000 employees
Real User
Top 10
Feb 27, 2024
Provides a unified platform, improves efficiency, and saves us time
Pros and Cons
  • "OneLogin is efficient."
  • "I'd like OneLogin to have a customization section that displays the company's offerings, categorized by different topics."

What is our primary use case?

We use OneLogin to log in to all our different systems. This means I only need to go to the OneLogin portal to access all my frequently used applications, like our CRM, Greenhouse for recruiting, Jira for ticketing, Workday for HR, Tableau for data visualization, and even Slack. It's a one-stop shop for everything I need!

How has it helped my organization?

The main benefit of OneLogin is its centralized design, offering easy access to everything in one place.

All of our employees use OneLogin daily to log into their applications.

OneLogin offers a centralized platform for managing access across our entire organization, which is crucial for cybersecurity. It provides robust security features that give me peace of mind, knowing that data transfers are highly secure and unauthorized access to our databases is extremely unlikely.

The single pane of glass enables collaborative work between holistic IT and security.

OneLogin has helped our IT team significantly improve their efficiency by creating a centralized platform. This eliminates the need to access information from multiple portals, saving over 50 percent of their time.

OneLogin has improved the user experience when working remotely.

OneLogin has helped increase productivity.  

What is most valuable?

OneLogin is efficient. The fact that I'm able to just have one go-to place where I can access everything in one area, so that's convenient.

What needs improvement?

I'd like it to have a customization section that displays the company's offerings, categorized by different topics. Ideally, there would be a user-friendly feature at the top allowing individuals to pick and choose the topics they're interested in, essentially creating a personalized experience.

For how long have I used the solution?

I have been using OneLogin by One Identity for over four years.

What do I think about the stability of the solution?

OneLogin has been stable.

What do I think about the scalability of the solution?

The scalability is good, and we're currently migrating our customer relationship management system from Salesforce to different software. Fortunately, OneLogin hasn't been involved in any data transfer, so I don't anticipate any hiccups or obstacles in that regard.

What other advice do I have?

I rate OneLogin a ten out of ten.

OneLogin does not require maintenance.

With a good IT team, OneLogin works smoothly and it is self-explanatory. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free OneLogin Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free OneLogin Report and get advice and tips from experienced pros sharing their opinions.