OneLogin Reviews

Our use case is to connect the users to the IDE and other endpoints. That is the basic use case that we have for OneLogin.

With OneLogin there is a shift in the way identities are managed from an on-premise solution to a cloud solution.

Increasing the number of users with OneLogin is very easy. You don't have to really increase your hardware configuration because you don't host anything.

I like the feature with OneLogin where you can create a new role and associate it with the users. It's quite easy and user-friendly. It doesn't take much expertise to do all these things with OneLogin from what I observed.

OneLogin needs to increase the number of connectors available out of the box to connect to the different endpoints. The number of out-of-box connectors should be increased. If more of the out-of-box connectors are made more available, the product would be improved. I believe that the user interface can be a little better on OneLogin. 

The downtime with OneLogin is something that will keep improving, but it's fine. The pricing is quite competitive compared to other products.

I would like to see easier UI customization and things like that. It should be easier to configure the settings of OneLogin based on the customer's needs.

In our experience, OneLogin is very stable.

Scalability is one issue with OneLogin that we haven't really tested yet. We haven't put that much load on the software directly to test the scalability. 

Given the number of users that we cater to, it performs quite well. There are different customers of ours using the solution. The biggest customer might have around ten thousand internet users who are using this. 

With OneLogin we manage the typical roles of the client, like developers, managers, internet employees, etc. Those are the kind of people that we are regulating.  We do not require more than two people for the deployment. For maintenance, we always give one day for the allocation, but there are not many maintenance tasks. We have one person enrolled as the maintenance support consultant per project. OneLogin is still the market's most exemplary solution. 

Slowly our use of OneLogin is increasing. I wouldn't say it is very extensively used currently, but our goal is to have more and more customers use it.

Personally, I have not had direct experience with OneLogin customer support because I have not interacted with them. The different deployment teams take care of those things.

We have used other solutions in different places. For cloud solutions, we have used Microsoft Azure and Oracle Cloud Services, their Cloud Identity Services. We recommend this solution based on our client's needs. 

It's quite simple to set up OneLogin. The initial setup is quite simple because you don't have to do too many tasks. Many things are already there when you log in to manage the product.

Compared to the on-premise solution, the cloud version of OneLogin has many pre-configured settings and it doesn't take much time to set up for your enterprise. 

I'm not the person who does the deployments. We are partners with OneLogin and we do this for the clients. The delivery team handles the deployments. What we have done is organize some pilot programs where we demonstrated the product capabilities to our customers.

We use people from our own company to deploy OneLogin. Our own guys do the deployment since they were all trained for it. They are all very good at doing the OneLogin deployment for our clients.

The pricing for OneLogin seems to be okay. The pricing and licensing are affordable. If you'd consider OneLogin to be expensive, it's worth it.

If the customer is already heavy on the Microsoft Windows platform and they have an inclination towards Azure, we compare how Azure would work for the customer versus OneLogin. That is where we make a decision. 

If the client doesn't have much of a directory requirement in the environment, then OneLogin would be a good choice.

I would recommend having the professional services from OneLogin, if not fully, at least partially. 

OneLogin is a pretty good product. I would rate OneLogin as eight because there is still room for improvement.

Greatly improved our password security and policies surrounding them. Better user activity logging and reporting as well.

API, Documentation, Mappings.

Performance is lacking sometimes and having a RESTful implementation instead of RPC would have been more desirable.

No.

A little. It isn't possible to view all users in a specific role on our account. The request times out.

Customer Service:

Best in industry.

Technical Support:

Very knowledgeable and helpful when they could be. Sometimes their hands are tied by engineering bottlenecks.

An internally developed solution. We switched because of contractual security obligations to our clients and opted to let a third party that had already invented the wheel do it for us.

Fairly complex. Our implementation was different than their standard, out of the box, installation. It took some time for us to wrap our mind around OneLogin's capabilities as well as OneLogin to understand our business.

In-house.

Keeping our clients happy keeps us in business. It is very high.

Surprisingly expensive given the price of on-premise solutions. They do deliver on what they are paid for though.

Not as in depth as we did with OneLogin.

Good product, great service.

It eased SaaS selection, adoption and integration.

Ease of integration with AD and connector support are the most valuable features.

• More off-hour support

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer Service:

Customer service is top notch.

Technical Support:

Technical support is very knowledgeable and sound.

We did not previously use a different solution.

Initial setup was very straightforward.

Vendor team was very sound and knowledgeable of the solution. Expertise is at the highest possible level.

ROI was immediate.

Negotiate well.

Before choosing this product, we also evaluated Okta.

The most valuable features are single sign-on, user provisioning, and self-service password resets.

It has made our user experience much better. Instead of having users remember dozens of usernames and passwords, they only need one now.

They regularly implement ideas from their Ideas portal.

The company is always improving. OneLogin has a customer Ideas Portal, where customers can submit product enhancements to the company. I have personally submitted 10 ideas through the portal, and the company has taken action on half of these ideas. Two of them have already been implemented into the product. One is in the current development sprint. One is planned for a future sprint, and one is marked for “Future consideration.” Many companies offer these types of portals as a way of providing some method for customers to voice product enhancements. With many other vendors,

I feel like the ideas portal is a dead end and that the company just doesn’t want to tell me that they don’t care. I trust that OneLogin actually values their customers and their ideas. This is evident by the number of enhancements that get implemented directly from this portal.

I have used it for about three years.

We have encountered deployment issues. We had a number of issues in our integration, but the company has now completely changed their on-boarding process for new customers. My understanding is that things are completely different now.

There were issues with stability in 2015 and early 2016, but OneLogin has completely re-architected the product, and it has been rock solid for over a year.

We have not encountered any scalability issues.

Customer service is all aces.

The support personnel are knowledgeable and friendly. Most issues are resolved with only a couple of emails.

We transitioned from a different provider. The previous provider went out of business.

Initial setup was mostly straightforward. We'd done it before with the previous provider, so a number of the most difficult questions had already been answered.

We implemented in-house.

ROI is 12.

Don't trust the pricing on the site. Contact a sales rep.

Before choosing this product, we also evaluated Okta, Ping, HelloID, Shibboleth, CAS, and Gluu.

Use them. You won't regret it.

• Desktop SSO - Single Sign with multiple cloud based SAAS Providers using corporate Active Directory Credentials
• User Mapping – Control Access to cloud based SAAS Services using AD Security Groups
• Self Service for AD Password Resets
• Ability to Integrate with multiple directories
• High Availability Configuration - Ability to establish a failover architecture
• Multifactor Authentication

By using OneLogin, we have eliminated the need for users to remember and use multiple credentials for several cloud based SAAS applications. In turn this has resulted in fewer calls to the IT Helpdesk. The change password feature acts as a self-service mechanism and enables users to reset their Active Directory Domain credentials without involving the need to contact the IT Helpdesk. Overall it has resulted in a highly productive IT services organization.

Probably establishing a 24/7 product technical support with dedicated staff. Personally, I have never had to call outside business hours, so not sure if this is applicable. However there have been times where reaching a technical support resource during US Business hours is difficult. In my experience the easiest way to access OneLogin Tech support has been over email and their Ticketing System.

I've used it for two years.

No issues encountered.

With the exception of a couple of outages over the last 2 years, OneLogin’s Identity Management Service has been quite stable.

No issues encountered.

Customer Service has been excellent and professional.

Technical Support has been great. It has always been a pleasure working with the Tech Support Resources for the following areas of support:

• Answers to Technical queries over email/telephone
• Active Directory Connector Upgrades
• Establishing SSO with cloud based SAAS applications such as Zendesk, Salesforce, Birst, Ultimate UltiPro, Concur etc.

There was no SSO solution with cloud based SAAS services before OneLogin was chosen.

Straightforward.

In-house.

Yes – the other options included Ping Identity and Okta.

Please evaluate the requirements for single sign on in a Lab environment first and test the use case scenario. Some of the key criteria used for product selection were

• Security
• AD Integration/Provisioning
• Ease of Use [User Experience]
• Financial Stability of Company
• System Requirements
• Implementation Time
• Cost
• Connectors to cloud based SAAS Applications and Ease of Integration with on premise applications
• Customer References
• Reporting Capability