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Senior Product Manager Data Science at a government with 1,001-5,000 employees
Real User
Comes with many capabilities and phenomenal support, and allows us to trigger a workflow at a certain time or when an event happens
Pros and Cons
  • "Different trigger events were most valuable. You could schedule a process on a recurring basis, at a certain time of day or week, or when something happens, which is huge."
  • "Their connector to Oracle or premium data sets that aren't Microsoft would often fail for me. The information given back about why it failed wasn't always robust to understand how to fix it and why it happened."

What is our primary use case?

We held a hiring event specifically for veterans. All the people who were registering were external to our organization, so we had them fill out a Microsoft form, which then triggered an email, took all their information, and stored it into a SharePoint list. This list fed a Power App, and we were able to:

  • Check members in whenever they arrived.
  • Capture extra details about them.
  • Pass the information onto hiring managers whenever a hiring manager was interested in an individual applicant or somebody who showed up.

In another use case, we used it to track the vaccination status of all employees. There were about 90,000 employees. If they scheduled it, it would trigger reminders whenever an employee's vaccination was coming up.

How has it helped my organization?

We set up a process to monitor Twitter so that whenever specific hashtags that we cared about were used, the whole record of what was tweeted out was captured and stored into a SharePoint list because it was free and easy to analyze as well. That has helped. Event triggers, several different connections, and what you can do with the information once you have it have been very helpful.

We also used it as a one-time solution in a scenario where records were captured in a Power App, and oftentimes, those records, which were almost like medical records, would need to go to another team one at a time. We used Power Automate to capture all the information that was stored in Oracle. From the record, it would put the information into a Word document, convert the Word document to a PDF, and then email the PDF off to the team. All that was done behind the scenes with the user clicking one button. It was great.

What is most valuable?

Different trigger events were most valuable. You could schedule a process on a recurring basis, at a certain time of day or week, or when something happens, which is huge. 

What needs improvement?

Their connector to Oracle or premium data sets that aren't Microsoft would often fail for me. The information given back about why it failed wasn't always robust to understand how to fix it and why it happened.

Sometimes, Power Automate's flow would turn off when it got fired incorrectly or misfired, but we didn't always get a notification of when it was turned off, and that was a problem.

For how long have I used the solution?

I have been working with this solution since October of 2019.

What do I think about the scalability of the solution?

It can scale. We used it to track vaccinations for 90,000 employees.

How are customer service and support?

I did deal with their tech support, and they were phenomenal. Their support person taught us the whole process of how to take a record, put it into a Word document template that you can customize, turn it into a PDF, and then send that email off. He was phenomenal.

How was the initial setup?

It was straightforward for the most part. Once you do it a couple of times, it becomes more intuitive. There are so many different YouTube videos or resources on Google to be able to figure out how to do something, what are you doing wrong, or how you can work around an issue.

In terms of maintenance, everything that I did was more of a one-off solution. It was me and one other person who would maintain an individual Power Automate statement.

What other advice do I have?

There are so many different capabilities with it. I would advise mapping out your capability, usage, or whatever it is that you want it to do. After that, start to create and go from there.

I would rate it an eight out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Advisory Council Member at a tech services company with 1,001-5,000 employees
Real User
Top 20
A great solution for simple automation activities, but quite complex to use for advanced workflows or automation
Pros and Cons
  • "It is a great solution for simple automation activities or simple automation of simple tasks. It is also integrated with Office 365. Integration is an absolute breeze with any RPA software."
  • "We expect Microsoft Power Automate to work like any other RPA software, but at present, it is fairly lax, especially in the RPA space. We have a very limited set of use cases today for Microsoft Power Automate. Microsoft should make it a full-featured RPA product like other solutions that we use, such as Automation Anywhere, Blue Prism, and UiPath. This is predominantly the area that they need to improve on. Microsoft Power Automate is quite complex to use as well, especially if you want to do advanced workflows or advanced automation. The regular simple workflows are quite easy and straightforward, but the moment you want to do something complex, it is almost impossible for one of our employees to work on it."

What is our primary use case?

Microsoft Power Automate is a part of the Office 365 environment. Currently, 5% to 7% of our 19,000 employees use Microsoft Power Automate. It has already been connected to all the applications that our employees use, such as Outlook, SharePoint, OneDrive, and the ecosystem of applications that come with Microsoft Office. This is one of the primary reasons for using this solution. We are also using it for workflow approval and automated signature use cases to deploy a digital signature solution for some documents. It is all automated, from the client all the way to signing and storing the documents. 

What is most valuable?

It is a great solution for simple automation activities or simple automation of simple tasks.

It is also integrated with Office 365. Integration is an absolute breeze with any RPA software.

What needs improvement?

We expect Microsoft Power Automate to work like any other RPA software, but at present, it is fairly lax, especially in the RPA space. We have a very limited set of use cases today for Microsoft Power Automate. Microsoft should make it a full-featured RPA product like other solutions that we use, such as Automation Anywhere, Blue Prism, and UiPath. This is predominantly the area that they need to improve on. 

Microsoft Power Automate is quite complex to use as well, especially if you want to do advanced workflows or advanced automation. The regular simple workflows are quite easy and straightforward, but the moment you want to do something complex, it is almost impossible for one of our employees to work on it.

For how long have I used the solution?

We have been using Microsoft Power Automate for about a year or so now. We are using the latest version.

What do I think about the stability of the solution?

It is absolutely stable.

What do I think about the scalability of the solution?

It is definitely not scalable because we don't see this kind of use case. Scaling comes with the flexibility to use it everywhere, but we don't see that flexibility today. Therefore, scalability is definitely a question. We hope to see the product improve so that we can scale it, but today, we really can't do so. 

How are customer service and technical support?

We don't usually call Microsoft for anything. There is absolutely no need for technical support. It is relatively easy. 

How was the initial setup?

There is no installation because it is a part of our size offering purchase from Microsoft Office, so it was relatively straightforward to install. 

What about the implementation team?

Microsoft deployed it for us, and they had a fairly large team. It took a long time, but I don't think it generally takes a long time. We had a very large deployment for around 19,000 employees. When I say deploy, I specifically speak of Office 365, which is the installation of Microsoft Office on these 19,000 end-user computing devices at the same time by using a new Active Directory. If you are specifically talking about deploying in Office 365 or Power Automate alone, it can be done in a matter of hours. You would need only one person to deploy it.

What's my experience with pricing, setup cost, and licensing?

There is zero licensing cost. It comes with our Microsoft Office subscription.

Which other solutions did I evaluate?

We use both Automation Anywhere and Microsoft Power Automate.

What other advice do I have?

I would recommend this solution for simple automation. We plan to continue using this solution if it gets better in terms of use cases, features, and scalability. It needs a full check-up in terms of functionality to be a fully functional RPA. 

I would rate Microsoft Power Automate a six out of ten. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Geroge Tzifas
Chief Operating Officer at NGMROBOTICS LTD
Real User
Top 5
Easy to set up, stable, and very easy to use
Pros and Cons
  • "The initial setup isn't too difficult."
  • "Technical support needs to be able to respond quickly to queries. Right now, they are much too slow."

What is our primary use case?

Currently, we are in an active search with a provider for on-premise, and therefore we use it to automate our process of moving our permits to electric housing and preparations.

What is most valuable?

We use the solution for building processors and it's really easy to use for this task. It gives you another way to move the path. 

With Microsoft, there are a lot of great process management tools. 

The initial setup isn't too difficult.

What needs improvement?

The availability could be a bit better.

Technical support needs to be able to respond quickly to queries. Right now, they are much too slow.

I'd like it if it were possible to have the solution as an on-premises installation, however, that is not possible. It only is available on the cloud.

For how long have I used the solution?

I've been working with the solution for the last six or seven months. It's been less than a year at this point. We haven't used it for very long yet.

What do I think about the stability of the solution?

Power Automate, compared to Softomotive's product, offers the most in terms of versatility. Stability is not an issue. It has been very good for this product. We did not have that kind of problem with our customers or any installation. We don't seem to have to deal with bugs or glitches. It doesn't crash or freeze. We're happy with it.

What do I think about the scalability of the solution?

At the moment, we have 80 professional developers on our team that work with the product. On top of that, we have various companies that use it. We have 50 or so different customers using the cloud.

We use the product regularly. We're on it on a daily basis.

Scalability is very, very easy to accomplish. If a company needs to expand the solution, it can do so easily.

How are customer service and technical support?

The solution's technical support isn't that great. They could be better. They're slow to respond when there are issues. They really need to be faster in this regard.

Which solution did I use previously and why did I switch?

We also work with Softomotive WinAutomation as well as ProcessRobot. Using more than one solution allows us to cross-manage better.

How was the initial setup?

The initial implementation wasn't too hard, or, at least, that was my understanding. I didn't directly participate. However, I did not notice the team dealing with any complexity. It's pretty straightforward. Any organization shouldn't have too many problems setting it up.

The maintenance of the license is largely handled by Microsoft. We handle everything else.

What about the implementation team?

We handled the implementation in house. We did not need outside help and we did not hire an integrator or consultant or any person of that nature. We handle the implementation for the customers if we need to.

What's my experience with pricing, setup cost, and licensing?

The licensing itself isn't that great. That said, the solution is very cheap. It's on the lower end in terms of price, if you look at the entire market. It's rather affordable.

What other advice do I have?

We're Microsoft partners.

We're using the latest version of the solution right now.

I would definitely recommend the product to other organizations. Overall, we've been pretty happy with it, even though we haven't used it for too long.

In general, I would rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Srenivasan Kannan
Technology Lead at a tech services company with 201-500 employees
MSP
Top 20
Lacking some features and not suitable for enterprise use; automation is good
Pros and Cons
  • "Automation is the best feature of the product."
  • "Not suitable for connecting other applications like browsers and third party applications."

What is our primary use case?

We are system integrators so we provide this solution and deal with the automation for our clients. Power Automate is mainly suitable for small and medium size companies. 

What is most valuable?

Power Automate is good for automation. For example, if a client requires a format for invoices, we set up the module - invoice number, container, quantity, product details. After that, whenever we load bulk invoices, it automatically identifies the invoice format and accepts the data. This is one of the best features of the product.

What needs improvement?

Power Automate is not suitable for connecting other applications like browsers and third party applications and there are a few features not available on this solution. They are working on improving that. Power Automate cannot handle high end projects and, from a developer's perspective, it's a little difficult for enterprise size companies. 

For how long have I used the solution?

We are partners with Microsoft and I'm a technology lead.

What do I think about the stability of the solution?

It's a reasonably stable product but because it's a new tool they need to keep working on it. If you're a small setup, and you need it for Excel or Word or some desktop kind of access, it will be stable. But if you're looking for web automation it's not currently suitable.

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and technical support?

We have tried to contact technical support many times, but there is no way to contact or reach out to the Microsoft team. We recently had many questions on Power Automate so I tried the Winautomation but there are many activities that are missing and there are bugs in it. We also had an issue with the ongoing live projects. We developed the project in Winautomation and they were later converted into Power Automate. Winautomation isn't working so we need to migrate all the projects which is a complicated process and requires reworking. We can't get any help from them and that's a problem. 

How was the initial setup?

It's very easy to set up because it only requires downloading one xFi file from Power Automate. It then automatically connects with an email account and the solution is automatically synced with that email account. From the customer's perspective, there is no maintenance. As the service provider, whenever new features are included, we update it for our clients.  

What's my experience with pricing, setup cost, and licensing?

Compared to other automation tools, Power Automate is very cheap although the price has increased recently. 

Which other solutions did I evaluate?

We also integrate UiPath for our clients. This solution offers regular updates and is more mature than Power Automate. Each month they release a new module. Initially, they were only accessing desktop and web applications, Word and Outlook, those kind of things. Nowadays, UiPath has all the features connected to the cloud, whether it's Azure or Google. They are trying to automate everything and they're working on all this because of AI. When choosing a product for our clients, we take numerous variables into account. If you're offering all the features in your tool and the cost is reasonable, we're likely to choose it.

What other advice do I have?

I'm not sure I would recommend this product now, perhaps in a year or two when the solution is more stable. We struggled with a project recently and that was difficult.  

I rate the solution a five out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Business consultant, Head of RPA Solutions at Bsynchro Sal
Consultant
Enables us to alleviate customer pain points by automating their data entry processes and enhancing archiving capabilities
Pros and Cons
  • "The program requires no code making it very easy to implement various functions."
  • "During their merger, some key functions were eliminated which no longer allows it to run independently from the cloud as a standalone for other companies. For example, options to schedule and trigger have been removed. It would be nice to have these capabilities back. The flow and the connectivity between databases and so on is a bit complex as well."

What is our primary use case?

I am the head of RPA solutions at my company where we implement this product for our customers. These are insurance companies that have legacy systems and prefer to keep their RPA off the cloud.

How has it helped my organization?

The product allows us to alleviate customer pain points by automating their data entry processes and enhancing archiving capabilities. We are able to minimize the delays of various claims and policies while improving data entry accuracy. We also offer them the ability to archive various communications to a variety of archiving portals such as SharePoint.

What is most valuable?

The program requires no code, making it very easy to implement various functions.

What needs improvement?

During their merger, some key functions were eliminated which no longer allows it to run independently from the cloud as a standalone for other companies. For example, options to schedule and trigger have been removed. It would be nice to have these capabilities back.

The flow and the connectivity between databases and so on is a bit complex as well.

For how long have I used the solution?

We were using Softomotive for approximately three years until they were purchased by Microsoft where it was then merged under the umbrella of Microsoft Power Automate and we have been using this since - it has been about a year and a half since the merger. 

What do I think about the stability of the solution?

Overall, I would say that it is quite stable, but with the merger, we are not ready to move to the latest version until we can completely replace all of the old functions. I would say the product is 90% stable.

We require five team members to maintain the product and assist our clients.

What do I think about the scalability of the solution?

The product is quite scalable. When considering extending more processes, features, machines, etc. it is a much cheaper and easier option.

How are customer service and support?

We are still communicating with the Softomotive support team that we have been using prior to the merge and they are perfect. Microsoft is supportive as well.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward and easy, especially in comparison with other RPA's such as UiPath or Automation Anywhere.

What was our ROI?

We are able to see high returns thanks to having few machines with minimal implementation costs. We are able to present our clients with their ROI upon completion of each project and they see ROI's as soon as their first month.

What's my experience with pricing, setup cost, and licensing?

This is the cheapest option among competitors. 

You can choose to have the RPA with attendance at $40/month with add-on's totaling about $190. There are standalone options that require someone to run the process and there are fully automated options that are integrated within the cloud.

Which other solutions did I evaluate?

We were trying some open source solution, but it was not really reliable so we did not continue with it.

What other advice do I have?

The actions and functions are much easier than other competitors.

I would rate this product an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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GauravSatle
Technical Lead & Consultant at Tech Mahindra Limited
Consultant
Top 20
Simple interface that is easy to use, but integration with other applications should be easier
Pros and Cons
  • "It servers our purposes in bringing together all types of applications, being able to automate them with the right intelligent output from the data that we plugin."
  • "While using this solution, we found it to be basic."

What is our primary use case?

I was using this product to create a basic workflow and trying to integrate it with Outlook.

We use it along with Microsoft Power Apps to help identify and automate tasks. We have many tasks in Outlook, SharePoint, Calendar, and Teams, and we use Apps to manage the tasks.

We are also using a feature in Microsoft Power Apps, which is the productivity backup

What is most valuable?

It has some basic components that are able to communicate with different platforms within Microsoft.

The interface is simple and it's easy to use.

It servers our purposes in bringing together all types of applications, being able to automate them with the right intelligent output from the data that we plugin.

What needs improvement?

While using this solution, we found it to be basic.

The integration with other applications can be made simpler. That said, it has almost everything in it.

For how long have I used the solution?

I have only been using Microsoft Power Automate for a couple of weeks.

We were using an older version. A version from when it was first released, to help with the learning process.

What do I think about the stability of the solution?

This a stable solution

What do I think about the scalability of the solution?

Microsoft Power Automate is scalable. We have a very large organization with at least 70 people who are using this solution.

Recently we have engaged with Microsoft to conduct a four or six-week training period. During the training session, there were approximately 180 participants.

How are customer service and technical support?

I have not contacted technical support from Microsoft.

They do have support on their website and have documentation available for learning through the portals, which is very helpful.

Which solution did I use previously and why did I switch?

I have experience with UiPath for RPA. I am leading and heading a small team that is building automations, and we have been primarily working on UiPath for this.

How was the initial setup?

The initial setup was simple.

It only took a few minutes to deploy.

What about the implementation team?

I completed the installation on my system myself.

What's my experience with pricing, setup cost, and licensing?

I am not aware of the recent pricing model, but during the time that I was using this solution is was reasonable.

They have certain options that are available at a minimal cost and I am sure that if you buy more components of the Power platform then there are certain pricing models that are catered to the needs of all kinds of companies.

What other advice do I have?

What happens in the Microsoft platform is that users cannot be self-sufficient with one product. You require Power Automate, PowerBI, Power Apps, and different components of the Power platform. If you have the entire set of applications then things become easy, and they can rate this tool highly. If, however, they don't have all of the tools, then the capability is reduced.

We have plans to continue using this solution in the future. We will continue by integrating all of the Microsoft components. This is very helpful, and we can also use different platforms for different clients.

This is definitely a product that I can recommend.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lead Consultant at a computer software company with 5,001-10,000 employees
MSP
Top 20
The platform seamlessly integrates, has built-in connectors, and doesn't require extra coding
Pros and Cons
  • "The whole platform seamlessly integrates well."
  • "Things need to be improved with respect to RPA kinds of solutions."

What is our primary use case?

We implemented this solution for our clients and the primary aim was to create a chatbot that would provide service answers to customers. If the chatbot wasn't able to help, the query moved to a ticketing tool like ServiceNow, which creates the ticket and assigns it to the appropriate team. For logging purposes, the ticket is logged with ServiceNow and it provides the solution to the end-user through the chatbot. I'm a senior manager and we are Microsoft gold partners. 

How has it helped my organization?

This product improves the way an organization functions by creating monitoring solutions. One of the things we can do now is to enable the system to inform the service people before end-users log a ticket because the system can be monitored in advance. Those tickets will be created by the system itself so that the service provider can take action before being contacted by the end-users. It improves the quality of the service. 

What is most valuable?

The value is that the whole platform seamlessly integrates well and that there are enough connectors to the majority of the systems for the SAP connection, or ServiceNow connection, or an email connection, or SharePoint connection. There are a number of connectors already built-in. It doesn't require writing any extra code, it's a low code solution platform so it's easy and faster to create solutions.

What needs improvement?

Things need to be improved with respect to RPA kinds of solutions and it requires a level of stabilization that is currently lacking. 

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

The solution is stable. I haven't found many issues because when we design and implement we have a lot of experience behind us so we plan ahead and know what we're doing. 

What do I think about the scalability of the solution?

This solution is scalable. 

How are customer service and support?

The technical support is there with Microsoft depending on what kind of a subscription and relationship you have with them. Support ranges from standard to premium. Things are not always solved in a single instance and they'll sometimes tell you that what's been implemented is not supported. 

How was the initial setup?

It is a very easy and straightforward deployment process. If you are going to implement a very complex solution, something that's automated with a DevOps process, and many teams are involved, then it may require some extra people. It depends on the complexity of what you plan to build, the number of systems, etc. We have our own internal team that carries out the implementation. 

What's my experience with pricing, setup cost, and licensing?

There are multiple layers of licensing; there is a subscription license and if you want to use any premium connectors, then you need to have a separate license. RPA solutions also require a separate license and if you want to use any AI features, there's a separate license for that too, it depends on your requirements. 

What other advice do I have?

Before implementing this solution, be aware that there may be limitations within the system or within the platform that might not be suitable for your needs.

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Peter Bohn
IT Service Manager - Productivity and Identity at a logistics company with 5,001-10,000 employees
Real User
Top 20
RPA is really great; license cost could be better
Pros and Cons
  • "We have talked to Microsoft. We're a large company and we're talking to Microsoft on a regular basis. We have a partner we talk to when it comes to Automate. We are absolutely satisfied with technical support."
  • "When we scale up, we switch to another application."

What is our primary use case?

Our use cases are everything from replacing Excel macros to replacing WINAutomate to larger initiatives to use RPAbox to fill in different back-office systems and so on. We have a huge range of solutions.

What is most valuable?

In terms of the most valuable features, the RPA is really great.

What needs improvement?

The license cost could be better.

The PMU connectors we can use cost extra, and the RPA also costs extra. So hopefully they can let go of that way of working and allow us to use the entire tool in a better way. That's what we're looking for.

For how long have I used the solution?

I've been using the solution for approximately three years.

What do I think about the stability of the solution?

The stability is great. I know we don't have a problem with stability in this case.

What do I think about the scalability of the solution?

To implement the solution or share the solution with others, you can scale it up; but we don't scale in that perspective when it comes to add more functionality. We have other solutions when it comes to larger initiatives. Microsoft platform is used for something happens over here, do this. Or we are using Box, but when it comes to larger initiative, we're using Nintex. It's longer processes and longer workflows. It's easier to use. So when we scale up, we switch to another application actually.

How are customer service and support?

We have talked to Microsoft. We're a large company and we're talking to Microsoft on a regular basis. We have a partner we talk to when it comes to Automate. We are absolutely satisfied with technical support.

How was the initial setup?

The initial setup was quite simple, actually.

What about the implementation team?

We implemented both with help from the vendor and within the company. Some using our own expectation in Office, but we have some vendors we had contact with.

We need to keep track that we are compliant regarding the license, but other than that, it's quite easy to maintain and govern. We have approximately 50 users in different countries in Europe.

What's my experience with pricing, setup cost, and licensing?

Microsoft is connected very well with Microsoft products. Everything in the master suite is really easy to connect to, and the Blue Prism is for large initiatives. What I heard from the developers using Blue Prism is it's easier to overview quite complex scenarios actually. Power Automate is a little harder to have the overlook of what you have done in the script.

I'd rate the solution a seven out of ten.

What other advice do I have?

Start using the solution at a small scale, and create some smaller script of your own. Then you can see what can be done and easily grow with a task and try features for the department you're working in to share with your colleagues. You'll have an understanding of how to automate, and you can see the business from the other's perspective. That's what we have done. Start small and go big.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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